Ovi 2.2.1.23 random 8004108f errrors while syncing...

Question

Hi,
I have just downloaded and installed the 67MB 2.2.1.23 OVI image.   Stability is slightly
better then before, but now I am getting random  8004108f errors when I just want
to do simple contact sync ( less than 200 contacts)....
These 8004108f errors did not happen in the previous release.
I can not simply reproduce the problem,  sometimes it seems "stuck"  1/3 into the
sync and then times out with this error.  Then retry and it is all ok again.
Please fix this very basic functionality...   Unreliable contact sync is not really what users
want.....
Tx,
Jos

Answer 1

Hi Jk47,
Thank you for your valuable feedback.
Could you please provide more information regarding so that we can analyze it further.
NOS Logs
The logging needs to be enabled first by editing the file debug_conf.txt with a text editor. The line FILELOG=FALSE must to be changed to FILELOG=TRUE. The file is located where Nokia Ovi Suite was installed (C:\Program Files\Nokia\Nokia Ovi Suite)
The logs (debug_log.txt and DalMeasurementFile2.log) will be written to the user's %TEMP% folder
In WinXP the folder is C:\Documents and Settings\[username]\Local Settings\Temp
In Vista/Windows 7 the folder is C:\Users\[username]\AppData\Local\Temp
Sync Logs
For each [phone imei] included in sync, open file
VISTA/Windows 7: C:\Users\[username]\AppData\Roaming\Nokia\Intellisync\[phone imei]\Configuration\iloptcfg.cfg
XP: C:\Documents and Settings\[username]\Application Data\Nokia\Intellisync\[phone imei]\Configuration\iloptcfg.cfg
with Notepad and change:
TifLog=0 to TifLog=200
TranslatorLogVerbosity=0 to TranslatorLogVerbosity=200
LevelAll=Yes
DumpRecords=Yes
Logging=true and
In ![AOConnector] section change Logging=false to Logging=true
Run synchronization.
Attach Logs from 3 different areas to error report: 1) Nokia Connector logs, 2) Configuration folder and 3) Nokia Data store.
1) Nokia Connector Logs: Zip the contents of
VISTA/Windows 7: C:\Users\[username]\AppData\Roaming\Nokia Ovi Suite\Nokia Connector\
XP: C:\Documents and Settings\[username]\Application Data\Nokia Ovi Suite\Nokia Connector and attach it.
2) Configuration Folder: For each [phone imei] included in sync, zip the contents of
VISTA/Windows 7: C:\Users\[username]\AppData\Roaming\Nokia\Intellisync\[phone imei]\Configuration\ and attach it to the report.
XP: C:\Documents and Settings\[username]\Application Data\Nokia\IntelliSync\[phone imei]\Configuration and attach it.
3) Nokia Data Store: Zip the contents of
VISTA/Windows 7: C:\Users\[Username]\AppData\Local\Nokia\Nokia Data Store
XP: C:\Documents and Settings\[username]\Local Settings\Application Data\Nokia\Nokia Data Store and attach it.
Please send these file to email [email protected] and kindly mention the discussion forum link and your username in the email.
Looking forward to hear from you at the earliest
Regards