Ovi does not detect 5800 XM

Question

Hi,
I'm using 5800XM on 2 PC. one is working fine, synchronizing is OK.
On other PC, OVI Suite does not detect phone! (Hardware detection of Windows shows 5800XM, but also the MTP driver problem. Folder deletion trick does not help!)
Versions:
Nokia Ovi Suite 2.1.1.1(German)
PC Connectivity Solution 10.6.2.0
Connectivity Cable Driver 7.1.27.0
Nokia Ovi Suite Software Updater 2010.6.0.60359
Maps Service API 3.0.38.0
Nokia mPlatform 2.6.86
Ovi Desktop Sync Engine 1.1.0.82
Windows XP SP3 german
Phone: v50.0.005
What can I do???? I think, it's not a problem of the phone, because it works at first PC.
Thanks for Help,
Christian

Answer 1

Hi Christian,
It is not the problem with the phone I guess.. Even I had same problem with my same 5800 XM on my own computer. Then I tried installing the recent version of the NOKIA PC SUITE instead of OVI SUITE. You can get this in Nokia website, under the tab support and download software.
1. Install and run the PC SUITE.
2. Connect your Phone in PC Suite mode.
3. Let the PC Suite to detect your Phone and finish its all work.
4. Then, Open the OVI SUITE.and try adding your new device/phone.
It shold fix your problem, Christian!
Have a nice day ahead. Take Care.
With Love,
Ram,
Hi,
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