Ovi Mail Problem

Having problems signing into Ovi Mail. Yahoo told me to go to the Nokia site and fill in the "contact us" form. I can't find it - been going around in circles. Does anyone have an email address I can use to report my problem? Thanks!

binskin wrote:
I found an email address I used several years ago to contact Nokia regarding a problem with Ovi Mail. In that instance I was contacted back and the problem was resolved.
However, this time I received the following reply...
"Our support is not available via direct emails, please send your question with the Ask Nokia form that you can find on the local Nokia webpages at the following link http://www.europe.nokia.com
[This is an automatically generated acknowledgement. Please do not reply to this e-mail.]"
Guess what?
There's no Ask Nokia form to be found and after going around in circles AGAIN, I ended up at the usual support pages with absolutely no way to contact Nokia to let them know that my mail has been down for 2 weeks!
PLEASE CAN ANYONE TELL ME HOW TO CONTACT SUPPORT FOR OVI MAIL!!
Nokia websites have updated so the links you used did not work. To contact Nokia UK, you can chat with our representatives here: http://www.nokia.com/gb-en/support/contact/

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Ovi-mail in Outlook, problem since 3 days

I use my ovi-mail since 6 month with outlook 2010, but since 29.Nov.2011 it makes big problems, also when i locked in at the ovi-mail, at the origin site i can't fill in something.
Is there anybody with the same problem, and have somebody a solution?
Thanks!!!!!!
Solved!
Go to Solution.

HI ,
1.kindly remove the ovi mail from your outlook and readd it using the below steps then check and feed me back.
2 Select the "Tools" menu, then "Account Settings..." to open the "Account Settings" window.
3. In the "Account Settings" window, in the "Email" tab, click the "New..." button.
4. Click the radio button for "Microsoft Exchange Server, POP3, IMAP, or HTTP"; then click the "Next" button.
5. Check the "Manually configure server settings or additional server types" checkbox, then click the "Next" button.
6. Click the radio button for "Internet E-mail," then click the "Next"
button.
7. In the "Your Name" field, enter the preferred name that will appear in outbound emails.
8. In the "E-mail Address" field, the your OVI email address.
9. In the "Account Type" field, select "POP3" from the pull-down menu.
10. In the "Incoming mail server" field, enter:
ovi.pop.mail.yahoo.com
11. In the "Outgoing mail server (SMTP)" field, enter:
ovi.smtp.mail.yahoo.com
12. In the "User Name" field, enter the full OVI ID.
13. In the "Password" field, type the OVI account password.
14. Ensure the "Require logon using Secure Password Authentication (SPA)" checkbox is NOT checked.
15. Click the "More Settings..." button to open the "Internet E-mail Settings" window.
16. In the "General" tab, fill out the "Mail Account" field as you see fit, such as "My OVI mail account"
17. Click the "Outgoing Server" tab.
18. Check the "My outgoing server (SMTP) requires authentication"
checkbox.
19. Click the radio button for "Use same settings as my incoming mail server."
20. Click the "Advanced" tab.
21. In the "Incoming server (POP3)" field, enter: 995
22. Check the "This server requires an encrypted connection (SSL)"
checkbox.
23. In the "Outgoing server (SMTP)" field, enter: 465
24. For "Use the following type of encrypted connection," select "SSL"
from the pull-down menu.
25. If you would like emails you retrieve from your OVI account to be left on the server (in case you want to access them via the Web interface), check the "Leave a copy of messages on the server" checkbox.
26. Click "OK" to return to the "E-mail Accounts" window.
27. Click "Next," click "Finish," then click "Close" to close the Account Settings window
28. Restart your OUTLOOK and check it should work
If the reply helps to solve the problem ,kindly press to the Star below
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However if my answer also solves your problem clickingbelow it will benefit other users!

Ovi mail - yahoo migration BIG BIG PROBLEM

Hello, i have this error when i try to log into ovi mail, when it will be ok please ????????????
User name compatibility User name: f.v We're sorry. Your Nokia account user name can no longer be used to access Ovi Mail because it contains characters or words that can no longer be used in an @ovi.com email address. Some of these characters include ! ~ and multiple dots "." What happened to my old Ovi Mail? •If you have already been using Ovi Mail, we will provide a way for you to access your old Ovi Mail messages. Please login again to this website, https://mail.ovi.com, periodically for further instructions. What happened to my Address Book? •Your Ovi Mail address book is available at http://contacts.ovi.com when you log in with your existing Nokia account user name. How can I get Ovi Mail? •Logout of your existing Nokia account and register for a new Nokia account to use Ovi Mail. •Be assured that you can continue to use your existing Nokia account to access other Ovi services, such as your Contact list. Nokia apologizes for this inconvenience.

Hello,today ovi mail is still broken for my account ..........
Nom d’utilisateur : f.v
Désolé. Le nom d'utilisateur de votre compte Nokia ne peut plus être utilisé pour vous connecter à Ovi Mail, car il contient des caractères ou des mots ne pouvant plus être utilisés dans une adresse électronique @ovi.com. Parmi ces caractères figurent ! ~ et plusieurs points "."

Unable to conect the ovi-mail-server

Hi!
I just got me a new nokia e55 and was trying to set up an ovi-mail-acount. It looks like it works find, eccept I couldent send e-mails from the phone. And after some days I couldent receve e-mails. And suddenly, those few e-mails I'v got dissepeard from the innbox. "The phone was set up to store them one month). And now it looks like the phone have been blocked from the ovimail serever.
I tryed to register a new acount and a new ovimailadress, but when I try to configure the phone it just says: unable to conect the server or something like that.
I can accsess my ovimailacount on web, and use by my computer. It works perfect. I can eaven log on the ovi webmail with my phonebrowser. But it if I do so, i can onely read e-mails. Nothing else.
What have I done wrong? Do anyone have any ideas?

Surprise! Without doing anything, about an hour later after I had the problem, it all started working again...receiving and sending emails.
Interimly, I ued the iCloud webmail.
And in response to your question...I had highlighted a User Account in the left hand column but it still would not let me enter anything in the incoming server space.
Mysteriously... who knows why, it all is working again.
Thank you for your reply. Terry

Need help for c6 ovi mail

hi there,i have a nokia c6 00 .all apps including ovi mail app (under email options)was working fine till one day i decided to restore factry defaults.and after that problem started.as u knw there is a widget under email which says which mail a/c u wld b using.evry other email provider has a widget bt nt on ovi mail.whn i try to login instead of showing the username and passwrd widget it redirects to the ovi page.there also i tried to enter my credentials.after sometime it says choose ur mailbox and press next.upon doing that all of a sudden the internet connection gets cuts off for 5 seconds and after that connects automatically.by that time the page says cannot define mailbox .please try again later.i need help in this bcoz all my imp mails are there on that mailbox.and fyi the phone is updates to recent updates.and also all the other mailbox are working fine apart from this ovi mail.it is not showing any widget to login.instead it is redirecting to webpage.thanks in advance .roy

http://nmota.messaging.nokia.com/clients/Social_1_2_update.sisx
If i have helped at all a click on the white star below would be nice thanks.
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C3-00 chat : "no service available" + OVI mail won...

Hello all,
Bought a C3-00 goldenwhite 3 weeks ago, though never succeeded to connect to all the OVI applications (OVI chat, OVI mail + communities), which are the two main features that are the reason why i bought this phone
- chosen connection mode : WIFI only (because prepaid card)
- device system version 7.20 (upgraded last week, thought it would resolve the OVI chat/mail issue) : update causes me all audio files downladed from ovi store to be "corrupted file / license expired" whereas it was free content, deleting files and downloading again doensn't bring improvement to the issue
- restored factory settings but no improvement on OVI chat/mail application issues
- called my operator: unlocked access to OVI mail "settings" part but wonce account is created, the "connection" wheels runs for a while but nothing happens / still have the "no services available" problem in ovi chat while communities keeps on "updating profile" but nothing happens as well soI don't have proper access to my profile (because "updating profile still runs)
precision : i have no problem to connect to OVI store or any other website through the navigator, issue of "no service available" (chat) and neverending connection (ovi mail) that prevent access to mail is only with those 2 application + communities
eBuddy works fine
are there any settings to update?
thank you a lot for your help

@Nnova031: hello Well yes, youtube can work if You will make UDP configuration with some ports redirected on router, but this is no slution for me, because i have many wireless connections (few computers, wifi printer, other mobile phones/pda devices, and server with is got all ports redirected on it, rest of devices are using NAT).
The key to make everything work as it should is Nokia. They must fix using TCP/IP over WiFI (with NAT) by their apps. Without them they are just not useful, because all people bought this phones thinking they will use wifi and those really nice apps. Those apps are working well on GPRS/EGPRS for many reasons (like using some proxies by operators in configuration, by using external IP by device so all ports can be opened and waiting for data, while it is sooo insecure like hell, etc.).
I think it should be priority one for all Nokia developers to fix that, because they are selling product, that do not have options. that are reason 90% of all their customers did buy it. It is like buying car, that cannot drive without towing car.
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Ovi mail web browser access isn't working

Hi all,
Wonder if anyone else has this problem. My Ovi mail which has been working beautifully all this time has suddenly decided not to show me any mails.
I can see the mail headers displayed in the upper portion, but when I click on it, it doesn't display the mail content.
Any solutions?
Thanks in advance.

I'd maybe try doing a search for Safari on your iPad first (swipe to the left to search). If it shows up in that search you can go to Settings > General > Reset and choose 'reset home screen layout' which will put it back where it would be by default.
All else fails? Restore it.

Cant load ovi mail in any browser

I cannot acces my ovi mail once i changed the password . even when i change the passwor back again it doesnot seems to work . the pop up as seen in the picture comes up and nothiong happens even after accepting the terms and conditions . the pop simply does not go thereby not allowing me to access my inbox. Its already been 3 weeks that i have not been able to acces my invbox and 2 weeks have passed by even after registering the smae case with nokia online support .
Attachments:
Capture.JPG ‏120 KB

I still can't get into Ovi mail directly from www.ovi.com, and it's been like this for 2 months now. However. I've found a solution!!
After 2 months of waiting for Nokia to solve this problem, I noticed a button on
my new Gmail account to import email from another POP email account. I
tried this with the following settings typed into the Gmail importer:
POP server: ovi.pop.mail.yahoo.com SSL port 995
In less than 2 minutes, it imported all my emails from the ovi.com account.
So a Google automated process managed to access a Nokia email account in 2
minutes, that Nokia support centre could not access for 2 months.
Conclusion: Google technology is vastly superior to Nokia's.

Ovi mail migrated to yahoo ... unable to read emai...

Anyone else experiencing this problem in firefox 4 and ie8 ? I can log into the ovi mail account which is now powered by yahoo but i cant seem to open up the emails although they are being recieved and the inbox is updated i just cant access them.

Hey even I was facing the same issue. Was really **bleep** untill i Found out this post :
Do you click on them to open them in the web UI, and a tab appears but the contents of the tab are blank? That is a known issue seen by some users.
Yahoo is deploying a fix for it, which should be rolled out to all users in about a week. Before that, here are some workarounds:
- Go to http://m.yahoo.com (their mobile site) to read your mail. That seems to work.
- Read your email on a PC mail client connected through POP (see settings here http://support.ovi.com/osc/en_GB/faq/FA134976_en_US)
- Read your email on your phone.
- Disconnect from Facebook, if connected to it. That fixes it for some, but not all, users. Do that with these steps:
* Go to mail.ovi.com and login
* Now browse to pulse.yahoo.com to get to Yahoo Pulse (Yahoo’s social stuff)
* Click on Settings (top right) and then "Manage my linked accounts"
* See what shows up there. Does it show that Facebook is still linked? If so, please unlink it.
* Then log out & back in again and see if things work OK.
Also go to ur facebook account and under privacy tab> applications permissions> remove yahoo.
even though u havent linked your ovi and facebook, still its good if u try and find out the remedy to this annoying issue...

Ovi mail not receiving mails

Anyone else has problems with receiving mails? Sending a mail to my account causes undeliverable pingpong message back. It tells that account does not exist... Funny that sending a mail still works from that "non-existing" mail address.
I've complained to support, but it appears that they don't care. I am kind of out of humour with this ovi mail stuff (referring to the (in)famous "we lost your mails for two weeks episode a while ago")

Impossible to say without knowing the details of your mail configuration.

Ovi Mail does not work with supported browser?!

I'm trying to use the new OVI mail and it says your browser is not supported. However, my browser is FF 5.0 - which is in the list of supported browsers.
ALSO: The description says if you are not willing to update the browser (which I have done), you may change your language settings, but the link "change this account's language settings" does not go anywhere where I could do such a thing.
Suggestion: fix this ASAP.

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

OVI Mail - how is it financed?

Login to your "Free" OVI Mail account, click the OVI Service Terms link at the bottom left, and note:
"Your use of the Service may be or may become subject to charges.
Any fees charged by Nokia will be announced separately in connection with the Service."
Who in their right mind, would migrate all of their email to an OVI mail account, inform hundreds of contacts, and print stationary... if there's a risk Nokia would introduce an unreasonable monthly charge in the future? Transitioning to a new email address is not easy.
So I wonder: How does Nokia intend to finance the OVI mail service?
They say it's "free", but it has to be paid for by somebody. With over a million accounts registered, OVI email already represents a major server infrastructure which has to be maintained by a specialised team, not to mention the global bandwidth costs. Even Google can't afford to run Gmail as a charity, so why should OVI mail be any different?
Message Edited by fadviral on 21-Aug-2009 01:21 PM

Hei, a small comment to your discussion:
I have been using Nokia messaging since it was launched (aug 08 ?). Was happy with it until week or two weeks ago I got a message that the ar going to charge of it.
Actually not they, but the local provider. Charge would be 5e / month, which I found too expensive.
So i installed Profimail, which coasted some 15 GP (ca. 18 e).
Now my problem is the using the Ovi mail account: I dont know the server settings to be used with PM. I wonder if Nokia is willing to give them to be used with other clients. One solution is to stop using the Ovi account.
Of course Nokia has a right to start charging. Especially because it was announced in the very begining and in general terms. But I would find it also fair to give the setting for other clients.
Has somebody got the setting for Ovi, or should I start asking them from Nokia Messaging Team.
All the other accounts are working ok with the PM (Yahoo & GMail).
Hape
N900, N95

OVI mail issue please help

Hi...I have a problem...i'm using very often nokia mail on ovi...
Until now i didn't have a problem with yahoo...but now when i log in to ovi mail with my account and go to account where i need to change my password...it transfers me to yahoo mail and requires password which of course it says to me it's wrong cause it's not valid on yahoo...so now i can't change my password on ovi mail account because of yahoo transfer....any help ??
Solved!
Go to Solution.

Hi Trold79
Thank you for posting and welcome to Nokia Support Discussions!
Here are the things that you can try:
1. Clear the history or cache of your computer.
2. Reset your password for your Nokia account.
3. Use another browser. (Chrome, Mozilla, IE, Safari).
If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution"

Ovi mail doesn't "work" on weekends

For a while now, Ovi Mail has been ridiculously slow on weekends in Finland anyway. When i try to use Ovi Mail during weekend with my PC, 9 times out of 10 i'll get a timeout. It just stops responding. And it's JUST Ovi Mail. Every other site and internet / network is working just fine. Even my Yahoo (co.uk) account works with no problems, so maybe the Ovi Mail servers in Finland have some issues? Could you do something about this, please?

The following settings work for me:
Incoming email:
User name: [email protected]
Password: *****
Incoming mail server: imap.mail.ovi.com
Mailbox type: IMAP 4
Security (ports) SSL
Port: 993
Outgoing email:
My email address: [email protected]
User name: [email protected]
Password: *****
Outgoing mail server: smtp.mail.ovi.com
Security (ports): SSL
Port: 465.

Ovi Mail suspended

Ovi Mail suspended my email account, and I don't know why, the problem is that in the past months this has become my main email, because it can be easily connected trough my phone.
Please Help!, in the site says I should check in the support page, but I went there and nothing on the suspension. I'm clueless of the reasons for my suspension, and also a way to fix it.
Solved!
Go to Solution.

PLLLLLELEEEEEEEAAAASE help me with my ovi accounts nokia support!!!!
thank you in advance!
i sent you the id's through the jobobdunno account.
thank you.
this is the error i am getting when loging in.
We're sorry, we cannot process your request at this time. Please try again later. (Error: ERR_AUTH_AC_DAMAGED)

Ovi Mail Problem

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