OVi Map Hangs

1)Using N8. My Ovi Maps windows hangs everytime I opened to use. I have to restart (On / Off) the N8 each time I need to use Ovi Maps. Kindly help.
2) Most of the time geeting message "Conn Failed, Access denied", even when connected to wifi.
Thank you. Balan.

Is your phone up-to-date? http://europe.nokia.com/support/download-software/device-software-update/can-i-update
If you want to thank someone, just click on the blue star at the bottom of their post

Similar Messages

Ovi Maps hang- up after update

Hi,
I bought my E5 lately & the maps worked very well .. however I found w SW update on the Ovi Suite ... yet after updating when I open it tells me searching for position & hangs-up!
Is there's a way to remove & re-install maps?
Thank you

It's not unknown for access point settings to be disturbed during SW update, perhaps check Positioning server network access point. If you go to application manager you can see what entries you have for OVI Maps or Nokia Maps although you can't un-install version pre-installed in device firmware. If you have updated application then maps might be out of date, try deleting E:\CITIES + .qf file, run OVI Maps application again to re-define folder structure on memory card and re-download regional mapping.
Happy to have helped forum with a Support Ratio = 42.5

Ovi Maps work, then hang after a period of time

Hi,
When I use Ovi maps for navigation, I am able to set up my route, but then after a period of say 10 or 15 minutes, the application hangs and the screen freezes on the last know location.
I then have to exit out of the app, either by resetting the phone or sometimes just exiting.
I am then able to set up my route, where again after 10 mins or so it freezes
I have the latest firmware that is available in the phone, 21.0.004
The version of maps I am using is V3.04
I have performed several full factory / system resets, ie where I setup the country and time
I have no third party apps installed
I do also notice that quite often the email app does not always automatically push emails to me device, so I again have to turn it off and then back on for it to pick up my emails.
So I think in summary my device keeps half hanging, if that is possible
Anyone have any ideas what I can do before taking the device to my local Nokia service centre?
Thanks.
Solved!
Go to Solution.

ok, I now have a fix,
Not that anyone was able to assist, but it may help some one in the future.
I spoke to T-mobile and explained that Ovi maps works when the phone network connection is switched off, but hangs after about 10mins, when the network connection is switched on.
The guy from T-Mobile then went on to say that there are a choice of two configurations that can be applied to my account, that control picture messaging (Yes I did say picture messaging) He went on to say that he would swap me to the alternative method for picture messaging.
I assume that picture messaging just controls the down and upload of data, so impacts the data throughput.
Anyway, he changed my setting on the account, and to my amazement when I went and tested out on the road Ovi maps no longer hung, and now works very well!
My biggest shock was that T-Mobile sorted this all out for me in 10 mins! althought it has taken me many months of testing and trying different things
Cheers

Ovi Maps 3.0 exits when attempting to change inter...

I installed Ovi Maps 3.0 on my N95 (firmware V31.0.017). I just used it for two weeks on a trip to the US, and it worked great! Much better than Nokia Maps 2 in my opinion :-)
After one week however, I suddenly could no longer change the internet settings in Ovi Maps. When I selected Options > Tools > Settings > Internet, Ovi Maps would hang for about 5 seconds and then quit. Initially this worked well though.
The annoying thing is that, at the time when this first occured, the Internet access point in my Ovi Maps application was set to the WLAN network in my local hotel in the US. I could continue to go online in my hotel, but no longer e.g. via the cellular network. Now that I'm back home in Europe, I have no means to go online anymore.
I thought I'd simply uninstall Ovi Maps 3.0 and install it fresh. Unfortunately, "simply uninstalling Ovi Maps" seems to be an issue, as is clear from several other postings in this forum. To uninstall applications, one would think of using the Application Manager on the phone or in PC Suite. However, the former doesn't list Ovi Maps on my N95, while the latter doesn't show *any* of the installed applications on my N95. Both phenomena have been reported elsewhere, and seem to be dependent on the phone model.
So here are my questions:
1) Does anyone have an idea why Ovi Maps may quit when attempting to change the internet settings?
2) Is there any other way to cleanly uninstall Ovi Maps 3.0?
Thanks!
Gert
Solved!
Go to Solution.

I managed to resolve the problem I reported above.
Since my Ovi Maps app always quit when attempting to go online, except when the connection was made through the WLAN access point of my illustrious US hotel, I tried the following:
In the main menu of my phone, I opened Tools > Settings > Connection > Access points. This showed a long list of access points I have been using over the past year or so. I located the access point of the illustrious hotel, and deleted it from the list. Then, when I started Ovi Maps again, and went to Tools > Settings > Internet, it again allowed me to define my desired access point, without quitting.
In conclusion, leaving a WLAN access point setting in Ovi Maps that you won't be able to connect to anymore, can be unsafe. I don't know if there was anything specific to the particular access point that I used. (The hotel itself was good though ;-) Nokia people who read this posting may want to look into this?
Gert

Ovi suite hanging on winxp64

hello,
My ovi software hangs 3.0.0.284 when I USB connect my X3 nokia to the PC winxp64
All I want is to download maps to my mobile,
Help is appreciated,

Thank you for your feedback.
Could you please provide more information on this?
1. System and device Information
2. Logs
Here are the instructions for attaching log files:
- Open Nokia Ovi Suite 3.0.0.290
- Enable log gathering by double-clicking the enable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start enabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are enabled" dialogue
- Exit Nokia Ovi Suite from File - Exit. This is mandatory! Closing NOS to system tray is not enough!
- Open Nokia Ovi Suite again
- Try to reproduce the error you are reporting
- If the error still exists, double click the collect_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start collecting the logs when prompted by the dialogue
- Click the button to confirm the "Logs collect & zip finished" dialogue
- Attach the NOS2_logs.zip file in C:\Temp\NOS2 folder and screenshots in the error reporting form
- Go to your %TEMP% folder, which can be found by entering %TEMP% to the Windows Explorer's address bar. Then search debug_log_date.txt in this folder, where date is the current date (or choose the latest one) and attach also this file in the error reporting form. The exact %TEMP% folder paths are:
In XP: C:\Documents and settings\your_username\LocalSettings\Temp\
In Vista and Windows 7: C:\Users\your_username\AppData\Local\Temp\
- Disable log gathering by double-clicking the disable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start disabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are disabled" dialogue
If you get a crash, please provide us the crash dump
In XP:
On application crash, you'll see the dialog asking whether you want to Debug or Close. Don't do either. Closing the dialog destroys the dump file before you have a chance to copy it.
- Click the "For more information about this error, click here" link in the crash dialog, and copy the "Error signature" contents. The relevant content can be selected with mouse, and copied. Paste the text to the report.
- Find the minidump file (usually C:\Documents and Settings\your_username\Local Settings\Temp\???.dmp). If there are multiple .dmp files, check the modification time the find the one that was created at the same time the application crashed.
- Start Task Manager and end process "dwwin.exe". The dump file is locked by this process.
- You can now zip and attach the dump file in next question but the maximum size of one file is 50 MB. If the size is larger you can upload the file on any file upload server and write the link in the text box below.
In Vista and Windows 7:
- Expand the "View problem details" in the crash dialog and copy the contents
- Open Task manager and find NokiaOviSuite.exe from the Processes list
- Right click over NokiaOviSuite.exe and select Create Dump File.
- You can now zip and attach the dump file in next question but the maximum size of one file is 50 MB. If the size is larger you can upload the file on any file upload server and write the link in the text box below.
You can send these log files, system information details to [email protected] mailbox

OVI Maps has stopped working

I bought the E71 about a month ago and OVI maps worked fine until a few days ago. When I start Maps it finds my current location. I then search for a location and it gives me the option I require. I then select 'Drive to' which is where it goes wrong. It then hangs saying 'Waiting for GPS' Initially a screen popped up asking me to accept and 'drive and walk to' licence and give options to purchase an annual licence, etc. Now it doesn't even do this..
Version 2
I'm in a good coverage area with strong signal.

It seems to me like you are still using V2 and you don't have a navigation license. Did you realise that an update with free navigation is actually available for the E71. Use the link below, select your phone, download and install. This should fix the fault as well.
http://maps.nokia.com/services-and-apps/ovi-maps/free-downloads?intc=ncomexpserv-fw-ilc-lft-con-na-n...

Ovi Maps start but closes without explanation

Hi, I have been using Nokia Maps 3 (free edition) for a short while on my Nokia 5800 v40.0.005 and have been happy with the new route directions etc. Suddenly, they have stopped working. The menu loads, stays visibe but unresponsive for a short time then closes. There are no error messages. I tried uninstalling Maps on my phone and have just finished re-installing them but to no avail. Can't think of anything else I have changed but have I missed something? Thanks, Paul. BTW, the positioning software with GPS still works as does everything else on the phone that I can see.
Solved!
Go to Solution.

All this hassle is possibly related to the fact that the Nokia Ovi Suite on my XP Home PC has become slighly unstable since that too was upgraded. This seems to crash once or twice when first trying to connect and sunc with my 5800, but after the 3rd or so restart it hangs in there and seems to do its thing ... although contact sysnce has stopped working and I just cancel it because it never finishes ... ??
My sequence of events:
1. Nokia Maps with voice guidance (free nokia offer some 6 months back when it was first announced, running and all working perfectly on v3 OS. A few UI issues but it worked quite well. v3 OS was quicker too.)
2. Then I saw Ovi Maps and gave that a try, but didn't work on v3 OS.
3. Then downloaded latest Ovi Nokia Suite, Software Updater and v4 OS - problems descirbed above started.
4. Then download a "v5" OS patch (don't think this is an full OS ??, hoping it addressed known issues. It didn't and problems persist ...
As as a point of reference and all this below is my current environment:
Nokia Ovi Suite 2.1.1.1
Nokia PC Suite 6.81.13.0
Ovi Player 2.1.10304.0
Nokia Photos 1.6.434.0
PC Connectivity Solution 10.18.0.0
Connectivity Cable Driver 7.1.29.0
Nokia Ovi Suite Software Updater 2010.18.0.60492
Maps Service API 3.0.38.0
Nokia mPlatform 2.6.86
Ovi Desktop Sync Engine 1.1.0.82
Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 3
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.6001.18702
- Mozilla Firefox 3.6.3 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 5.1.2600, Build: 5512)
- Broadcomm (Version: 5.0.1, Build: 801)

Problem install ovi store and ovi maps?

my phone nokia C7 can not turn on, then I use a three finger salute to hard reset, and my phone can turn on again, but social networking application, ovi store and ovi maps are lost, I tried installing again, but always "unable to install", while applications else could, what happened? what should I do? I want to install it again.

Unfortunately that is one of the outstanding issues with the current firmware in the N8, E7 and C7. The hard reset does not reinstall Qt which is required for the apps you mentions. See this.
/t5/Nseries-and-S60-Smartphones/N8-Maps-problem-after-hard-reset/td-p/783327
Although it is possible to reinstall Qt, the process is highly complicated and should only be atempted by expert users. My suggestion would be to either get your phone reflashed at your local Nokia Care Point or to wait for the next firmware up[date which will hopefully include a fix for this.

Ovi Maps does not launch anymore on my 5800 Xpress...

I have the latest ovi maps for my nokia 5800 (3.06, and also the latest firmware of the 5800), and everything was working fine until yesterday when I click the Map icon, the application is not launching... I did not install anything new, it just does not want to launch the application (no error message, just like i did not press the icon). I had the same issue couple of weeks ago when suddenly the ovi maps stopped working (i had to reset my phone and reinstall everything), and today it's the same all over again...
Do you have any idea how to fix this? (i have around 40Mo left in my phone memory, so there should not be any memory problem i guess....)
Thanks!
Alexandre
Solved!
Go to Solution.

@XanderVDB
Presumably you have Ovi Maps v3.06 (688) installed http://nds1.nokia.com/files/support/global/phones/software/ ovi_maps_installer_3.06_11wk23_b05_s60_5...
Don't know whether you restored from a backup after resetting device and have re-introduced a problem.
Perhaps try removing E:\Cities + .qf fle from 5800 and store safely on PC desktop, as empty folder structure re-created when you next open Ovi Maps application.
Happy to have helped forum with a Support Ratio = 42.5

Ovi Maps and Nokia Maps - do I need both?

I am sure this question has been asked already but I cannot find it having spent some time doing a search.
The question is do I need both or can I dispense with one? If so, with what consequences?
The position is that I tried to update Ovi maps but couldn't because there was insufficient space on drive C, so I thought I would delete it and then I would be able to install the new version. Unfortunately wrong again - still insufficient space on drive C. Hence my question - do I need both maps? Life would be easier just with Nokia maps in the circumstances.

Thanks. Can I take it that Nokia Maps is pre-installed? Would I be correct in concluding that I can delete Ovi Maps to save space and just update Nokia Maps from time to time?
If Nokia Maps is not updated from time to time I would need to install Ovi Maps to keep up-to-date?
I have I think deleted Ovi Maps but I still have Maps. In fact I am fairly certain I have all the maps I downloaded from OVi Maps. When I run Maps the screen refers to "Ovi Maps". Perhaps I haven't uninstalled Ovi Maps at all although the programme said that I had! Perhaps it is Ovi Maps that is pre-installed.
Sorry but I remain confused and hope I can through this tread clear it up once and for all.

Ovi maps and Nokia Maps

I have recently downloaded the ovi maps update for free navigation on my 5800 however now I seem to have 2 programs in my installed apps menu, Ovi maps and Nokia maps. This is causing me some problems as my phones built in memory is now completely full and I am unable to do some things as I have ran out of on phone memory space. Which one is the main map software? And also can I uninstall one? If not then can it be installed on a MSD card and if yes how?

As far as I can determine Ovi maps is the mapping software (program) which installs to C (phone memory) and Nokia maps is the map data that you have loaded which I believe are installed to E (mass memory).
I can confirm that you do need both installed.
The problem as far as I can see is that the previous maps versions 3.01 is built into the current firmware (v20 for N97 - not sure for 5800) and installing maps 3.03 does not remove or overwrite the earlier version so you end up with both versions installed and thus the extra memory footprint.
This will remain a problem until a newer firmware is released which will hopefully have maps 3.03 (or later depending when next firmware is released) thus reducing the extra 9 megs or so used.
Hope this answers your question
Message Edited by rider5512 on 29-Jan-2010 05:16 AM
Rider5512

Problem with GPS on Nokia Ovi Maps

Hello everybody! I have a problem with GPS on my Nokia E90. Please can anybody help me with this problem. When i try to find my location using GPS with Nokia Ovi Maps the program show me a table like in the picture, but if i use Google Map the GPS work fine.
Please can anyone help me to fix this problem??? Thanks!
Solved!
Go to Solution.
Attachments:
Scr000016.jpg ‏152 KB
Scr000015.jpg ‏189 KB

Some days ago i just format my mobile but till now the GPS on Nokia Ovi Maps wokrs fine. I just don't know why after i format my mobile the Ovi shows me this message.
When i go to Menu -> GPS -> GPS Data -> Navigation -> Options -> Satellite status, my phone shows me this mesage:
1-st image is when i am inside of my room and
2-nd image is when i am outside of my room.
Can you tell me what does this message mean???
Anyway thanks man for your help!
Attachments:
1-st image.jpg ‏59 KB
2-nd image.jpg ‏62 KB

Ovi Maps 3.03 Weather icon is still absent (E72)

Weather icon in Ovi Maps 3.03 (E72) disappeared on May-1-2011 and still seems to be absent.
It's in Online mode and other Ovi Maps online services work OK (Lonely Planet, More, Events)
I did notice similar recent messages posted here about weather icon being gone on Ovi Maps 3.04 and 3.06.
While the original posters replied that the icon has since been restored (due to service technical issues), however it's still absent in Ovi Maps 3.03, at least on E72 (in USA).
I'm not sure if anybody else could confirm this issue in similar configuration.
Solved!
Go to Solution.

@mobilenomad
Welcome to the forum!
Presumably you have made a conscious decision to remain with OVI Maps v3.03 rather than v3.04 available here?http://www.nokiausa.com/get-support-and-software/product-support/maps-support/compatibility-and-down...
Happy to have helped forum with a Support Ratio = 42.5

N97:Ovi Maps crashes after a few seconds

On N97 I had Ovi maps working like a breeze for some weeks now. All of a sudden I see this behaviour. Open Ovi Maps, see the main page, click on My Location the map appears a message about connecting might cost you something and the Ovi Maps disappears.
What should I do the get Ovi Maps working againg. Oh, btw Internet works just fine.

The original maps app that came with the phone will always be there (like music player or photo viewer or web browser) Maps 3.04 works fine on my N97. Best way to install is to remove (as you said you did) all Nokia/Ovi maps from Installed Applications, then download Ovi Maps 3.04 Beta from Nokia Beta Labs. Then use Nokia Maps Loader on PC to first remove old maps, followed by downloading and installing the map data for your region onto the phone (the stuff the Maps app uses to find where you are and to navigate) to avoid having to download 'on the fly', this speeds everything up and avoids data usage. Maps should then work fine ! Well it works for me !!
Good Luck
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Free ovi Maps problem

Once again Nokia has exceded themselves in the field of ridiculousness:
I cannot download ovi maps OTA via software update on my phone and I have looked on the nokia website but cannot find a download for my laptop so I can install via USB.
I have an n97 with the newest software... please help.
(On another note, does anyone know why my n97 doesn't respond to any button/screen presses from time to time after unlocking screen? Any fixes?)

Hi, only way to get maps update is to go to nokia maps on phone browser and download N97 mini version ( it works perfectly) but it will take up about 9 meg of space on C. New version will be with V2.1 update when it arrives.
Good Luck
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

OVi Map Hangs

Similar Messages

Maybe you are looking for