Ovi Maps crashes continuously on N8

Phone:
PR1.2
Custom version 014.002.269.03
Product code 059C8T6
Type RM-596
Ovi Maps 3.06_11wk10_b01_tb9.2_com
Map version 0.2.42.122
I have a newly bought N8. Each time I start Ovi Maps it crashes after around 0.5-5 minutes. No other applications are launched in parallel. I have tried to play switching on and off different positioning methods - it does not help. All the same, it crashes with any combination I have tried. Even if I switch off all the methods except built-in GPS, it crashes. I have restored the factory settings and reinstalled the OS. Before installing some applications, I have tried to start Ovi Maps - it crashes all the same.
It crashes in a strange way. It first freezes. Then in around 10 seconds the screen goes dark, then fully white and then the phone restarts. But it does not restart from the very beginning, as it does when you switch the phone off and switch it again (it shakes, then it asks SIM pin, then lock code). Instead, after Ovi Maps crash and the white screen, it shows the white screen with "nokia" on it (no pin codes are asked), then comes the desktop screen, no applications are running at this point yet, it does not react on the touch screen, no connection to the cell network. Then it starts to revive, connects to the GSM network, starts to react on the toch screen, on the button, refreshes the desktop, etc. It runs further as usual.
The questions are:
1) Is it a hardware or software problem?
2) If it is a known software problem, is a remedy going to be included in the coming updates of the OS and or Ovi Maps?
3) Are there some workarounds to have Ovi Maps in some form/regime running stable on my phone? Ovi Maps was really a decisive argument to buy the phone and now it turns out to be absolutely not usable...
4) Would downgrading of Ovi Maps help? If yes, how can I get the version 3.04 of Ovi Maps for N8? Or could it be that some other distribution of Ovi Maps 3.06 is more stable? How could I get it?

aspergerguy, thanks a lot for your comments!
“I notice that you are using Ovi Maps 3.06_11wk10_b01_tb9.2_com which is not pre-installed in PR1.2 (v3.06 11wk07 b01) so you must have updated at some point after resetting device. Did you try setting up pre-installed version following prompts before updating this application?”
I cannot say for sure, it was a month ago. Probably, I did. As experiment, I would try v3.06 11wk07 b01, if I knew, where I could get it. Ovi Shop offers only the version I have installed on my phone.
Anyway, I believe, it will not help. I have tried other applications (e.g., Sport Tracker), where positioning is in use, they crash the same way as Ovi Maps. The crashes are not related specifically to Ovi Maps. I believe, it is a system issue with positioning.
“If you go to Menu > Settings > Application settings > Positioning > Positioning server > Positioning server use - is it set to Auto. in home network?”
 It was “always ask”, but I have changed it to “auto”. It does not help, the phone crashes as before.
“Did you try OVI Maps application whilst in USA (was it on TMO) before going to Germany?”
Yes, I did. It was with US at&t sim card and some German one. No difference, it was crashing the same way. It was also crashing without any sim card.
“There is obviously an issue with the Assisted GPS positioning method which unfortunately since OVI Maps v3.06 wants to make a lot more connections ( no you can't revert to v3.04 once vPR1.2 installed).”
There might be an issue with Assisted GPS, but it is far from being the only one. The telephone crashes if I have only the internal GPS switched on, the Assisted GPS and the network methods are switched off. It crashes all the same.
“As an experiment go to Menu > Settings > Application settings > Positioning server > Server settings - is just supl.nokia.com listed or anything else as well? - if nothing else go to Options > New server - add supl.google.com (if another network server @ 2 remove it). Whilst pinging this server as experiment is no issue there is no authorisation for continual use by Nokia device(s).”
This part I did not quite understand. I have included the second server in the settings, but how can I ping from the telephone? Should I install a ping application for that?
With the second server the telephone crashes as before. No changes.
“With regard to wired headset included you really do need to press it in hard until it "clicks".”
Great, thanks! Now it is working! One has to push it really hard…

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