Ovi player won't create N97 playlists

I am using the latest Ovi Player on my NAM N97 with firmware v20 and I cannot create playlists directly on the N97 from Ovi player on my PC (Windows XP). I can create a PC playlist using music stored on the PC,  yet when I transfewr the eplaylist to the N97 all I get is the name of the list without the songs.
Accessing playlists on the phone will not work as the plus (+) sign will not let me select to add new.

I have to say I am absolutely disgusted with the level of support offered by Nokia for what was once their "flagship" model phone; the n97.
I have the same issue with my N97 v20(blank playlists on the phone after a transfer), except now, when I close the Ovi Player app on my PC, and go back in, most of my playlists have emptied themselves.
In my opinion the terrible PC software is the tip of the iceberg, Nokia have demonstrated time and again that they don't seem to care about their customers post sale.  Just look at this posting...orignally opened in Jan and after 2 months no replies, no suggestions, no help.
If this was my only issue I wouldnt mind as much but after:
Lock switch slider falling off (repaired under warranty as a known fault)
Unable to turn phone back on due to residual charge in the sim card. (known fault)
Random crashes during phone calls (nokia screen just appears on screen and have to take battery out to fix it) (known fault)
(...the list goes on) I've lost all patience and faith in the company.

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