OVI Software Update

I was in the process of updating my phone software, had backed up the phone using the Nokia software. Received notice of an update to the software & finished up installing OVI after which I updated the phone software. When I went to restore the phone, OVI cannot find the Noka backup, nor can I. I did not change any of the defaults.
Can anyone please help?
Solved!
Go to Solution.

I solved this myself: Nokia Suite had not been uninstalled so I ran that instead of OVI. I have recovered most of my phone settings.

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Nokia Astound C7 OVI Software Update Issues....?

My husband and I both got the Nokia Astound C7, we both r having issues updating the OVI store software on the device itself and from the PC...is anyone else having the same issue? We really like this phone and would really like to get the full use of it's capabilities, but can not b/c the OVI software doesn't "Update" on r phones...hope we get help w/this as soon as possible!
Thanx!

LoversRock2000 wrote:
When we go to Help&Sttgs to "Software Update", we're able to update the "Swpye" feature, not the "OVI Store" which it says "Optional"
That's a good sign, you should be able to update by selecting it. Try, hope this time it gets installed, do post if you get any errors with the installation.
If a reply has solved your problem click Accept as solution button, doing it will help others know the solution. Thanks.

X-6-00 is not recognized after OVI software update...

Hello,
some days before, everything was so fine until ove player decided to update itself on my pc. and on its way, it updated the cable driver, and since then my X6 device is unable to connect via cable !
that is so frustrating really
please help
i am using windows vista
this is the error i am getting:
- Make sure that the USB data cable is compatible with your Nokia device. For more information, refer to your device manual or to the Nokia Ovi Suite web page.
- Make sure that you have selected to use the PC Suite mode or default connection mode on your Nokia device. To change the mode, disconnect your device and reconnect it to your PC. For more information, refer to your device manual.
- Make sure that the connectivity cable and the cable drivers are properly installed. If the installation of drivers has failed, they must be reinstalled. For more information, consult the Quick Guide for Installing Nokia Connectivity Cable Drivers.
- Try connecting the cable to another USB port. Avoid using a USB hub unless it has an external adapter to supply enough power for connected devices.
- Restart both PC and the Nokia device and try to create the connection again.
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it is solved, i uninstalled the cable driver from the control panel, and then installed the driver directly from the CD

Ovi Suite Software Updates-Error No internet Conne...

My Phone Nokia 5800 Xpress Music..
Ovi Software update fails while cheking for updates pops up
Network Connection error dialog
Nokia Ovi Suite software update service is not responding Make sure the internet connection is working or check firewall settings, and try again.
btw I have a broadband,if firewall is turned off...
I dont know what else to do.
I click ok, its says downloading for ever....
I tried update via wifi my phone asks for server profile...which i have no idea about.
I have been trying to update for firmware for a week i dont it happening... damnnn
Nokia Ovi Suite 2.1.1.1
Ovi Player 2.1.10304.0
Nokia Photos 1.6.434.0
PC Connectivity Solution 10.6.2.0
Connectivity Cable Driver 7.1.27.0
Nokia Ovi Suite Software Updater 2010.6.0.60359
Maps Service API 3.0.38.0
Nokia mPlatform 2.6.86
Ovi Desktop Sync Engine 1.1.0.82
Operating system:
Microsoft Windows Vista 64-bit Edition, Service Pack 2
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.6001.18904
- Mozilla Firefox 3.6.3 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 6.0.6000, Build: 16386)

i found the solution for the network connection error during the software update process.....
the error dialog box says to check ur connection or firewall settings...so i recommend the users who are having this problem...first of all if you have any antivirus software installed than turn it off or disable it before starting the update and then Go to- Control panel-Windows Firewall-Then turn it off. and now start the update application you will notice the change and i am sure the update will start and complete without any errors...i was also having the same problem but i tried and resolved it... and also a very important thing that you should take care of....you should make sure that no other application is using your internet connection, don't start any other downloading program because it will decrease the ovi suites downloading speed and it may cause an error...
if the problem persists after turning off ur firewall than restart ur pc and try again...
post me a thanks if your problem is resolved...
this will work with the nokia OVI Suite version 2.1.
because i had not tried to update the ovi suite because i like the 2.1 version very much...
I really tried it very much, because my father says that Try and try and try until you get success...
and i achieved the success..........

Software updater or Ovi

I just updated my C7 to Anna 022014 using Nokia software updater and it tells me I am up to date and no more to download but if I go to Ovi suite it has Anna updates in 2 parts but gives an error half way through which I see many people are getting so the question is which is correct Ovi or the Nokia Software updater?
Solved!
Go to Solution.

well as it is with me..
Ovi suite shows no updates available... despite me not having been able to download Anna 1/2 or 2/2 previously...
having updated/repaired NSU.. it shows no updates available for either firmware or apps...
i honest to god am sick of all this messing about ...why is it so god damn difficult to get the full update...
previously i thought maybe it was because my broadband line speed was quite slow... but now im using a different connection elsewhere in the UK, thats got a faster line speed... its made no difference what so ever....
and still no Anna 1/2, 2/2, Ovi store or Social updates available OTA via the software updater app on the N8...

Ovi suite 3.1.1.85 software update problem

Hi!
I've got a problem with software update. All the time when I want to make an update ovi displays message "A new software to manage your phone was downloaded, you must reboot your computer". I rebooted it a few times but nothing changes reinstalled ovi suit but nothing changes too. What should I do ?
Sorry for my English

For the first advice : nothings change
For the second advice: nothings change too.
I update ovi suite - nothing , I repair suite - nothing , I uninstalled ovi suite exactly as in anttih link - nothing. Ovi suite all the time wants to be rebooted when I I want to update my phones software. I rebooted PC a few time but nothings change, I all the time can read that the software was updated and I need to reboot PC. I attach a print screen but it is in polish. Any other advices ?
Attachments:
message.JPG ‏45 KB

My ovi suite or software updater can't detect my f...

hi,
i just download nokia ovi suite, nokia software updater, and cable driver.
but when i update the phone, the program is not detect the firmware.
my model nokia is Nokia C3-00.
the lastest firmware i update is V 07.20
i want to download V 08.63
thankyou
(sory my english bad)

Unfortunately your dad has bought you a counterfeit phone.
It isn't a nokia, it does not contain nokia parts and it doesn't have a nokia operating system so it isn't compatible with nokia software. It is impossible to make it work with nokia software,
The reason I can say for certainty that it's a fake is because it gives you the "webcam" option. Nokia's do not do this but fakes nearly always do.
Best thing to do with the phone is to bin it, we cannot help you with it here.

Nokia C2-01 Software Update Issue via Ovi Suite & ...

I purchased NOKIA C2-01 my phone firmware update ver is 10.5 but a month ago nokia release firmware update version 11.0..
But I try to updated from latest ovi verson 3.1.084 but they said no software updated is availble.
I tried from my mobile they also said no updated is available...
My region is MIDDLE EAST (PAKISTAN)...
If I have helped you, please hit the star at the bottom of my posts - it's appreciated!
Don't forget if your problem is solved to press the "Accept as Solution" button.
Solved!
Go to Solution.
Attachments:
Capture.PNG ‏119 KB

Please help me please am to check my Nokia country service but when am checking i will got this feedback "This service is not available in your country or region visit www.nokia.com for service available in your country or region.am from Ghana and my phone model is Nokia C2-01,
Moderator's Note: Your phone number and the IMEI number were removed. Please don't publish your personal contact information on a public forum.

Nokia Pc suite / Ovi Suit / Software Updater.... N...

Hi I have tried all three Nokia Pc suite / Ovi Suit / Software Updater. to update the firmware of my nokia n95 8 gb. but none of them is updating my phone. Right now 20.0.16 is the firmware on my mobile but you can check it out that the latest firmware available for N95 8GB ,,,, 31.0.015 . i tried this on my other laptop as well but showing me the same problem. i cant understand that when i am using the newest versions of Nokia Pc suite / Ovi Suit / Software Updater than why they are not installing the new firmware on my phone and showing me the message that it has already got the latest firmware which is totally wrong. i have attached a pic for the helpers to help and guide me out of this situation. thanx
Attachments:
n95 8gb.JPG ‏57 KB

Hi, farby thanx for the reply, First of all my phone is already unlocked and one my friend is also facing this same problem. as i have mentioned that there is update available on the nokia website. its just he Updater software which is not updating although it is connected to internet. maybe you should look to the picture i have attached to this thread. In the pic it is saying that 20.0.16 is the firmware is present on my mobile But you can check it out that the latest firmware available for N95 8GB ,,,, 31.0.015. and just look at the difference in the firmware versions. Its not like that N95 8gb is a latest phone and would have to wait for the new firmware. There should had been many firmware updates available between 20.0.16 to 31.0.015 versions. i hope so that you will understand which i am trying to explain. thanx bye

Ovi suite, Nokia Software Updater and my Nokia 573...

I have a nokia 5730 xpress music. I was trying to update its software via my device, but everytime i was trying to download the software i had ''connection error'' message while the internet connection was ok. Then i tried to update my nokia via ovi suite. Same problems. A message was coming that i have no internet connection but my internet connection was working. Later i tried nokia software updater. Everytime i try to open the program it says "sorry, the nokia Software Updater service is currently unavailable. Please try again later." I would be very glad if anyone could help me with this.

Could you please provide us more information on this?
A. Device details ( type *#0000#)
B. System Information details ( Help About- Ovi Suite- System Information)
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Nokia Ovi Suite software updates can not work!

I had a problem with OVI SUITE. When I open it, click tools->software updates. It would pop up something's gone wrong... Error code:14001. Please look at the attached picture. Then I uninstalled OVI SUITE, and re-installed it again. It still didn't work. Can anybody tell me what should I do?
Attachments:
Capture.JPG ‏25 KB

By the way, I had an another question. I read a post message how to enable OVI SUITE logs. I followed the instruction,but it seemed that logs were not enabled.
Log_gathering_help.txt is written:
Note: Please make sure the user who is currently logged in is in the Administrator group, or that they have the access right to "C:\Program Files\Nokia\Nokia Ovi Suite\" folder. If not, there is a possibility certain logs cannot be collected, like the WindowsEvents log. (By the way, My OS is windows 7 64bit Ultimate SP1)
1. To enable the logs, do the following:
    a. Double-click the enable_logs.js file.
    b. Click the button to finish enabling the logs when prompted by the dialogue.(when I double-clicked the enable_logs.js, nothing happened...)
Note: After you have enabled the logs, it is better to restart NOS prior to collecting the logs.
2. To collect and zip the logs, do the following:
    a. Double-click the collect_logs.js
    b. Click the button to finish collecting. Zip the logs when prompted by the dialogue.
    After clicking the button, the folder where the zip logs have been saved opens.
3. To disable the logs, do the following:
    a. Double-click the disable_logs.js file.
    b. Click the button to finish disabling the logs when prompted by the dialogue.

6220 Classic: Ovi Suite Software Update problems

Hello everyone,
I am trying to update the firmware of a 6220 Classic via Ovi Suite (2.1.1.1). I connected the phone, and started the software update process. I was informed the current firmaware version is 03.23, and that version 5.15 is available. I proceeded downloading the (148mb) firmware update.
After that the update process started, and I was informed to ignore all USB connection notifications. Notifications like "Nokia Flash Parent detected" were displayed with one informing me that the driver for one of these "devices" failed to install.
I then got the "Device recovery" error, stating that Ovi Suite lost connection with my device, and presented me with 4 steps to follow to "help reconnect your device". None of this helped, and I kept on getting the same error. Now I am lost. The 5.15 update is also not available OTA. Luckily the phone was not bricked in the process, and is still working fine at version level 3.23
Any ideas on how to get Ovi Suite to install the update? My system specs: Windows XP Pro SP3 with latest fixes/updates.
Thank you.

I always use Ovi Suite to update 3 phone (5310, 5610, 5800), no problems so far. However once caveat on s60 phone like yours is that when problems like this occur, you could try to update without a memory card inserted. If that fails, hard reset the phone and update the blank phone (back up first before resetting of course). If that still fails, take it to a Nokia Care Center.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

Internal Error: Error in the Software Update Packa...

hello,
I'm using the latest Ovi Suite and N82 (v30). I saw notification of firmware update and then clicked to update it. the updated was downloaded but when it's in the process of updating it says
Internal Error: Error in the Software Update Package Configuration
I've replugged my device after the system restart but it shows the same.
how do resolve it? neither do i see any option of redownload the update package. where does it download the update package?
thanks

And whatmake you think this is going to help? The answer from local Nokia Care Pointwas: “if you hit the phone it might be the reason for this problems and we arenot responsible for warranty void for your Nokia phone blah blah – of course Idid not hit or throw the phone but never mind – the just don’t care. Thisproblems was described in details to Nokia Care Point Finland and the answerwas … “ we are very sorry, but you need to make a connection with your localNokia Care Point” ha ha – thank you very much, they were so helpful ! That’swhy I don’t want to call or connect Nokia anymore – no help at all! Sorry ifthis information is not good for you, but it is true! Don’t believed it : check THREAD ID:1-4N513T0 from 06.January and THREAD ID:1-4N0DM6A from 05. January. That’s why I need User help, notNokia help.

C2 03 Software update error code 12052

Hello,
while updating my C2 03 device software with Ovi suite, my device automatically got switch off and getting error that my device is disconnected, try connecting by removing battery and USB cable and reinsert both and press power button for one second, but doing these stuff for 2 or 3, things not worked and in last I'm getting error code of 12052.
Please help how this will fix.

Here is the correct version of the same mail.
Software update was also givinf me Error. Then it informed me to un install your OVI suite and re install. even after that some other error code persists.
The crux of the problem is that if your USB port is not directly connected to your CPU, the software update is not possible.
In most of the laptops the USB port is connected through a USB HUB. This prevents the softwareupdate. Remedy ... try updating at a different hardware OR go to NOKIA CARE.
Bye
sd55

E72 Software Update is not picking the latest vers...

I have tried checking for the latest FW using Nokia Software update tool v.2.4.5en but it always showing the current version and new version as same i.e., The current version installed is 021.024.246.01
Mail for Exchange:
How do I receive / set up mail only on HTML view? Currently it is viewing as text which has an attachment kind of in the subject for HTML view.
Taking time to open the mails (mail for exchange) in text format as well as to open the HTML page.
How do I manage the folders base sync up? Say example, I would like to have an option for syncing up only selected folders and rest of them should not show in the email folder other except in the managed folder menu (like what we have in Windows mobile).
While sending the mail, it is taking time to come out from the “Send” menu screen.
Performance issue:
Damn slow during Mail sync up. Cannot use any features during this time.
OVI Maps
Accessing the OVI Map features taking time to open (very slow). I have waited for long time to get the main menu of the any features but no luck.
GPS synchronisation is not working properly.

Firmware updates are device specific. You have to wait till Nokia Offers you a new firmware with Nokia Software Updater.
http://europe.nokia.com/support/download-software/device-software-update
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

OVI Software Update

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