Ovi Store Payment Service Down??? In Canada.

I am trying to buy Freecell Touch using my N97. Everytime I click buy and re-enter password. It says Nokia Payment Service is down. Is anyone experiencing the same problem? I want to BUY this GAME!!! When it the Payment Sevice going to be online????
I've been trying since last week!!! I cannot live without FREECELL!!!!

(From Taiwan) I have had the same problem for the past two weeks attempting to purchase CNN Video (WHY???) and MECANTO. I called their support center in Canada (I am Canadian) on Friday, and spoke to a supervisor.... All she could do is apologize.....

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OVI Stores Payment Services Unavailable

Hi All,
I recently tried to purchase the application SMSChat for the Nokia X6 using my credit card. I however got an error that the OVI Payment Services was currently unavailable. My Credit Card works just fine. I pushed this query to Nokia Support and all I got was a barrage of questions... which took a repetitive nature.. I'm hoping someone in the Discussions forum understand this problem.
Regards

Hi, ianicia.
Welcome to the forum.
There are two payment methods available for Nokia Store purchases and those are Credit Card and Operator billing. Since you don't have a credit card, you can go for the Operator billing as a payment method; however, this will depend on your mobile service provider. If your service provider / mobile operator supports this option, you will have the option available for charging the amount of the application or content you want to purchase to your phone bill or have it deducted from your phone credit. For this, it'll be best to contact your service provider for further information.

Ovi store payment

how do register your laser card to pay for apps?

c1rca2089 wrote:
how do i buy apps throught ovi store i have no credit card and when i click buy only credit cards pop up cant i just pay through my carrier
In some countries you have the Voucher facility..If available, you may be able to purchase vouchers at a retail or Nokia store with the payment method offered in the store...
In absence of this, the only other way out is to tell a friend (who has a Credit Card) to help you out...
--------------------------------------------------------------------------------------------------------------------------------------------------------If you find this helpful, pl. hit the White Star in Green Box...

Ovi store payment problem

Hi, I wanted to purchase some apps from Ovi Store.
I added one debet card to my Nokia account and
then went through my mobile to Ovi Store purchase
app - PopFlix. After all the procedures of purchasing
the final page showed "Transaction denied" !! But
the price of app was paid from my bank account. The worse thing is, that now I dont have neither
money nor apps. Sorry for my bad english, nokia
store support dont answer me, just send me email
„please contact technical support“. This is the way
of nokia support ????

Sorry, but this being a User-to-User Forum, you are unlikely to get the issue resolved thru' here. You may try again thru' the 'Nokia Support' tab at the bottom of this page ...

OVI store shutting down automatically within a min...

I have version 2.08.042 of OVI stores installed in my device N8. Since last 10days when I am trying to download from OVI stores, I am getting a message "Unable to retrieve My Stuff list" and could not monitor the progress of the downloading. I contacted Nokia support (case ID is 1-11728845968) and on their guidance I have downloaded the OVI stores again through link store.ovi.mobi. And, now after downloading, my OVI stores application shutting down automatically within a minute after logging in. Again I took the matter to the notice of support centre. In the mean time, can anybody help me in resolving the above problems. My first problem not resolved and I am stuck with a new one.
Solved!
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Yes. The support centre come back to me with a solution to take the Phone to nearest nokia care. Is this a solution??? When lot of members are posting the same problem, definitely this is a software problem which is to be sorted out through software patches/updates only. Anyway, let me find out a time to contact Nokia care centre and come back to you.

HT4061 How do you unlock your AppStore Lock, seriously this is bugging me because the App Store costumer service is down , APPLE HELP ME!!!

How do you unlock your AppStore Lock, seriously this is bugging me because the App Store costumer service is down , APPLE HELP ME!!!

You posted in the iPad forum instead of the iPhone forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/index.jspa I'll request that Apple relocate your post.
 Cheers, Tom

Payment- OVI Store

which card it accepts for making payment for paid applications in ovi store for indian users?
i'm unable to configure a card for payment. tried many times with CITI & HDFC credit cards but always it says- card information is not true.
archi

@archijit
In India Reliance network are Nokia's preferred partner for operator billing, see this thread:/t5/Ovi-com-Ovi-Store-Ovi-Share-and/Bill-payment-in-pakistan-for-ovi-store/m-p/1089233/message-uid/1...
Happy to have helped forum with a Support Ratio = 42.5

Got double charged in ovi store and no download

I wanted to buy a game, entered my credit card info, and got through the confirmation page only to receive the error:
Card error
Card errors encountered. please try again later or change payment method on the next screen.
This problem wouldn't be so bad except I checked my credit card, and I got charged TWICE even though there was an "error"! The transactions are from Bibit Global Payment Services. Because the transaction supposedly didn't go through in the ovi store, I can't even download the game. I would like a refund for the charges. I've already sent a support request through the contact us page.

@darkmage136 Apparently you can call Nokia-care and ask for a refund.
If a reply has solved your problem click Accept as solution button, doing it will help others know the solution. Thanks.

Ovi Store - Major major Rant to Nokia - you may wa...

Another classic fail on Nokia's part!
Nokia has announced closure dates for Mosh and Widsets through e-mails and news releases along with the eventual replacement of these services by the new Ovi Store.
However, the smarts at Nokia have not included anything about when the Ovi Store is actually going to launch. Everywhere I read, it says the store is set to launch in May - but what's the date mate!??
A quick search of the Nokia website only adds to the ineptitude: http://europe.nokia.com/A41447096?qt=ovi+store+launch+date&x=19&y=8
In my opinion, the only thing going for Nokia is the fact that S60 has multi-tasking and some of their phones support US 3G (AT&T).
Nokia, you are really trying hard to **bleep** me off:
Customers are screaming what they want to see in the phones - but the honchos are too busy squandering their riches from the past (Programs which work in Silos like Nokia contacts, Friendview, etc).
Specific rants:
1. Ditch the cheap plastic cases - seriously! They are obvious and cheesy - N85 is a big fail because of it.
2. Use capacitive touch - I don't care what the hell your engineers say. Spend one hour with the iPhone and you will see how effortless capacitive is versus resistive.
3. Promote a standardized look and feel for apps through your SDK. Maintain customer expectation/experience and quality across all apps - created by Nokia or by a third-party developer. Does it even occur to you that’s one primary reason the iphone is so popular?
4. E71 - the camera is a joke compared to N73 which is three years older. This is not the precedent you want to set. News to you - technology should move forward - not backwards. The iPhone with a 2MP camera without flash takes phenomenally better pictures in daylight – after 3 E71 firmware updates. Get it? Fire the e71 camera division. It’s even worse when Nokia does not even accept they screwed up. And you wonder why Nokia has no market share in the US (hint the 5800 launch fiasco).
5. Firmware updates across the board!? E61 – just 3 years old – is a business phone. The browser sucks. It crashes all the time or runs out of memory. It’s an older version. UPDATE it! I paid $450 for that. You can’t leave it in the dirt after two years of half-hearted support. Why are your firmware updates 6 months apart? It’s unacceptable. The market and internet is evolving too fast for you to sit on your butt; either reduce the number of devices per service line (that’s another story) if you can’t handle them or hire more/smarter people.
6. EMEA, NAM, etc f/w update versions. Based on the updates you shoot out every 3-6 months, your QA guys are probably smoking crack. Even obvious fails slip through them. I can understand that hardware may differ over region-specific phones but it doesn’t warrant 3 month gaps between the region specific updates. Learn from your competitors – because these things will eat you. The end of your domination is already here – accept it to change things around. The 5800 alone will not save you and based on your price-range to specs for N97, I won’t count on it either (LED instead of Xenon for a $700 phone?).
7. Widgets. Do you remember 2 years ago at an announcement – you mentioned that there will be widgets which will let users input their flight details and the widget will alert then about its arrival or departure delays, airport conditions, etc? The services to offer this information are already here – e.g. FlightStats.com. But I don’t see the widgets anywhere?! What happened? Good idea/selling point but sounds like someone fell asleep. This should have been afocus of multitasking capability in a phone.
8. E-series. Aah… the award-winning phone that no credible reviewer had the balls to take a pock shot at. Instead, reviewers sounded like they were done a favor by getting to play with review handsets by justifing the poor camera, ‘oh it’s a business phone; its primary function is not to take pictures.’ If that’s the case, then why the hell does it pack a **bleep** e-mail client for 4 years even on its newest iteration? And why does the phone not recognize calendar invites!? Even gmail has worked that **bleep** out. Inexcusable! Do you guys use your own devices in a non-Nokia centric environment at all? I didn’t think so. BTW, Nokia email is a paid for app eventually, it is not a replacement for the inbuilt messaging client. A client and service are two different entities and should be maintained so if you want people to use your devices anywhere. For e.g. your browser doesn’t just work with your servers now, does it?
9. RAM. Why do your phones even today have miniscule amounts of RAM – usually just enough to get by - even though the prices have dropped exponentially?
10. Call log – how did you manage to screw this up even more? Call log used to work fine on the E61. But with the FP1 / E71, every incoming call is shown as a ‘cell phone icon’ even if the number is associated with a land line. Also why are you not using different icons for work, home, cell phones? Is that rocket science? BTW, what’s QA been up to – at this point you might want to call a narcotics raid on them. Don’t get me wrong, you had it working right a few years back. I know you’re new to it but repeat after me: technology should move forward - not backwards – with time.
11. Call log 2 – Where does all the information related to the call log get hidden? Because when I used synble, I noticed that ir was able to extract a hell of a lot more information from the call log than the phone's client. This is just sick. Winmo phones allow you to store THIRTY days worth of information. Not only that, I can go into a contact, and view my call history for that contact including durations for every call as long as it was all within the 30-day limit. Obviously synble has managed to pull a lot of it out from my E71. But shouldn't this have been part of your phone? So tell me, do you use any phones from your competitor at all? It might be wise to make a few purchases now. Plus if you want to learn from your competitior, you have to use it as your primary phone for 30 days and then go back to a Nokia and see what you can improve. This is the EASIEST way to improve/add features without investing into any 'smart' people for R&D and probably should have been your first step.
12. Call log 3 – You know how right after you’ve called a contact or received a call, you want to try to call that contact again but at another number from the contact profile? Well guess what – you have to go through the address book to look at the other numbers. Yes, you can’t open the contact profile or alternate calling numbers from the call log itself. **bleep**? Talk about basic UI workflow/routing design. At this point, I’m beginning to think you have someone on the design/QA team with a mild narcolepsy problem.
13. Contacts – Have you ever noticed how ‘easy’ it is to ‘delete’ a contact but hard to undo? I would think by the 5th iteration of S60 you would have got that down to a pat. I can hit the ‘back’ key and get a prompt to hit delete a contact. Nice. But if it’s a mistake, then what? I’m outta luck until the next time I sync. Plus, if my phone is set to sync automatically, then I will lose the information from my PC as well if it comes in range with my computer (I use Bluetooth and sutosync) or if I forget about restoring the information before I re-sync. Did it EVER #$%# occur to you that if you want to make deletion easy you have to make recovery just as easy, huh? Didn't think so. I am now beginning to think, Nokia folks secretly don't use their own phones.
14. Contacts 2: While we’re at it. If you begin to edit a contact and mid-way you decide to ‘cancel’ or discard all changes made to the contact (you haven’t saved yet). There is no way to do that. Seriously. I am sure many of you have noticed that by now – on FP1 at least – which is not that old and has seen tens of updates. From Nokia’s perspective, you probably want to ‘save’ all information on-the-fly as a user is typing to prevent accidental loss; which is a good thing. But would it kill ya' to also add a function to ‘discard’ all changes and revert back to previously saved version of the contact on the phone. It’s not rocket science again. UAT (User Acceptance Testing) – That should have caught this. You might want to schedule a talk with the department head.
15. Standard bookmarks in the browser that can’t be deleted. You asked for the hacking of your firmware. Because those bookmarks are useless and have never offered anything REMOTELY useful. They should have been removed from the browser by the second iteration 4 years ago. Or you should have built a team to develop content that's not discontenting. Besides, what’s wrong with allowing people rearrange those bookmarks? Plus the morons had to go right ahead and build a SEPARATE bookmark item for each link instead of putting them all in one folder called ‘Nokia’s junk’? You should be ashamed of yourselves. Instead of glorifying what you've accomplishe, how about spending some time over the failures? Because it looks like they are being carried over iteration after iteration.
I can go on forever, but I am gonna stop here – cause as usual – you are probably not listening. But for your sake I hope you do!
Times have changed; it’s not just about the hardware anymore – but more about the software. Also, if you can’t make your software to interact with non-nokia phones over the internet then you’re wasting your time (Nokia Friendview, etc). There are many platforms to compute - the internet has always been social and your time as a leader has already been squandered.
This vent was written in 10 minutes – so please excuse typos.
PS What's the ovi launch date?

l have a nokia 700. My problem ovi store,mailbox can't open. Please help me.

Issue in purchase at ovi store.

Hi,
       I am using nokia 700 zeta model. But i am not able to purchase any application in Nokia ovi store by using phone bill/ creadit card .
Thanks,
       Prakash.A
With Love
HamletBoy
Solved!
Go to Solution.

hamletboy wrote:
Hi ,
           This is not my problem . i can download any application by using phone, but i can not able to purchase(payeable appication) any application like phone bill,...Payement method is not support ..
Hi hamletboy,
Are you trying to purchase applications through operator billing or credit card?
To let you know, we have 2 types of payment methods for Nokia Store purchases:
First is the Operator Billing which depends on your mobile service provider. If your service provider / mobile operator supports this option, you will have the option available for charging the amount of the application or content you want to purchase to your phone bill or have it deducted from your phone credit.
The operator bill payment will depend on country and operator services as this payment is not available for all users. You can contact your service provider to verify if they support this method.
Moreover, the standard method for the purchase of applications is to use a Credit card. This is the most common payment method. Visa and Master Card credit cards are supported.
Following are the steps to buy credit card applications once logged into the Nokia store:
Select the application you want to buy and select the payment method. When paying by credit card, fill out the payment as follows:
1. Name on card: In this field you must place the name as it appears on the card including points.
2. Card Number (no spaces): Include the full number of credit card, no dashes or spaces.
3. Expiration date (mm / yy): you must place the month and year of expiration of the card, for example: 09/12.
1. Security Code: Security Code is the last three digits on the back of the credit card.
When you finish filling in the form of payment, select "Continue". Once your purchase has been processed, the system will send you an email with the ID of the transaction for proof of purchase.
Hope this information helps.
Regards,
periwinkle28

N8 Can't buy app in Ovi Store: Server error, we ar...

Dear friends
I use Nokia N8 and Ovi store 2.0. As the the title states, when I press buy button in Ovi store it shows “Server error, we are experiencing problems with the payment service. You will be taken back to the catalog page.”
It occurs to all apps not specific app. The price shows correctly in local currency. I still didn't enter any card number.
I've contacted Nokia call center which they received the issue with no response and solution for more than 1 week.
If this has happened to you before, please share the solution. Thank you in advance.

Nokai - connecting people? They seem to struggle to connect me to myself! I had already logged in to this site four times, and had to log in again just to contribute to this discussion. It's no wonder they are taking such a drubbing from Apple.
I have the same problem as described above when trying to buy and app from the OVI store with my new N8, and that problem continues even when I download the version of the store application that is optimised for my phone.
(While I'm on that subject, has anyone else had the odd experience of being told repeatedly to download the OVI app store, despite the fact that it is already installed?)
Please, Nokia, get your act together. Not that anyone probably reads these things, given the exceptionally poor response.
Former Nokia enthusiast, now angry, cheated, disrespected, disregarded soon-to-be former customer. Ovi Suite, Ovi Store, the execrable web site and the unreliable N8 have created a perfect storm of cell phone hell.

Can't log into Ovi Store

When i load up the Ovi Store i get a error message that reads, " A critical internal service has failed"
Ovi Store then closes and returns me to my menu screen.
Can anyone help? Many thanks.

yes i have tried to reinstall it from the installation files, but haven't completly removed it and the reinstalled.
I don't know if this might help, but when i use the web 'n' walk browser, if i touch the options key in the browser, the application just completly stops working and shuts down.
I have no problem using Opera or the UC browsers, nor do i have any problem logging into and using Ovi Maps.
I'm also using the software that came with the phone. There have been no software or firmware updates. I also have the latest Anti Virus app M- Guard installed.
I hope this helps. Thank you for your time.

Regardless of what you might think of the OVI stor...

...I am so glad I do not have to limit myself to working through iTunes. I just now received notice of some free book downloads that I had an interest in, only to find that I had to go through several steps in order to re-authorize my computer to work with iTunes. After numerous steps, verification of identity as well as payment methods, I was finally assured that I was ready to download the book. Surprise! I had apparently exceeded the number of authorized devices associated with my itunes account. I would have to de-authorize a device first. But here's the problem: I no longer have any of the older devices to de-authorize. At that point I closed iTunes, thanking my stars that I don't have an iPhone, and am not locked into using iTunes and its Byzantine licensing labyrinth!
Solved!
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aspergerguy wrote:
kiltbear wrote:
The five device limit for protected iTunes content has been in place forever.
It no longer applies to audio files as they are no loner protected.
If you run into the five device limit, you can de-authroize all your devices once every month from one computer running iTunes and then re-add those you still need.
Whenever possible, I buy symbian apps from the developer instead of Ovi. Not only are the apps in the Ovi-Store often several versions behind, but you can't even see in the Ovi-store which version you are buying.
All in all the experience with iTunes (I support fruit phones here @ work) is far less tedious than wrestling with the notoriously unstable, buggy and unreliable Ovi-Suite and the IMHO quite painful to navigate Ovi-Store.
@kiltbear
Thought that de-authorising allowed once a year not month if 5 devices authorised:http://support.apple.com/kb/HT1420
At least if you buy from developer you have the downloaded application forever, as can easily disappear from OVI store.
If you purchase app. from iTunes it is not tied to IMEI when you re-sync new device.
Yes you are right about the de-authorize feature in iTunes, my memory failed me :-)
Well, as for being tied to IMEI, Gravity for Symbian is when bought from the developer, but you can transfer it if you switch phones. That won't be happening as I don't plan on buying another Nokia device after the dreadful N97. After 16 or so years of only Nokia devices I'll look elsewhere when my 24 month N97 ordeal, err contract is up in December.
As for the Ovi-Store and Ovi-Music, I tried to get the non-DRM version of albums and songs that I had purchased (with vouchers from the 5800XM and N97) just prior to Nokia finally going non-DRM because an Ovi-Suite update had nuked my licenses and failed miserably.
Only one album was offered for re-download, in DRM-protected form, but hey, at least it was listed twice! None of my other music showed and support was living up to their trade-mark Nokia uselessness. I'm just glad I didn't actually pay for those downloads.
IM+ was a similar story. Ancient version in the Ovi-Store, no update and the Ovi-Version key did not work with the version downloaded from shape Services (the developer) did not accept the Nokia key. This was followed by more Nokia support uselessness.
Haven't bought anything from the Ovi Store since. I always check if I can get it from the developer or another store portal (e.g. Handango).
Suffice it to say that every other dowload store I buy and bought stuff from (Sony, Handango, PalmGear, Apple, Audible) was able to solve any problems efficiently, swiftly and satisfactorily, with the one big exception being Ovi. Of the issues with purchases I reported to support (four all in all) none were resolved at all and no response by a human was received without contacting them SEVERAL times for each problem, a first reply took upwards of three working days and then it was only a useless boilerplate with no relevance to the problem described.
Ever seen a black lemon? They turn black when they rot. My N97 is black. 'nuff said

Ovi Store and Nokia Accounts unresponsive on my 80...

I sent my 808 in for service and requested a wipe to factory defaults due to some issues that I was having. When my phone was returned to me, I had great difficulty loging in to Nokia Account and Ovi Store Mobile. There is a round wheel that would just keep spinning when the respective apps were launched and eventually fail.
There was also a odc.nokia.com error which claims to be expiring in 3 months (May 2014).
I have returned my 808 back to Nokia Care. I hope the issues can be rectified.

I visited https://odc.nokia.com. The security certificate expires on 7/5/2014 (7 May 2014).
I wkl12mr wrote:
I sent my 808 in for service and requested a wipe to factory defaults due to some issues that I was having. When my phone was returned to me, I had great difficulty loging in to Nokia Account and Ovi Store Mobile. There is a round wheel that would just keep spinning when the respective apps were launched and eventually fail.
There was also a odc.nokia.com error which claims to be expiring in 3 months (May 2014).
I have returned my 808 back to Nokia Care. I hope the issues can be rectified.

5800 Problem with Ovi Store and Facebook - HELP PL...

I have had my 5800 for about 4 weeks now and had a great time using Facebook and downloading stuff from the Ovi Store when suddenly my problem appeared. When I try and log on to the Ovi Store it says at the bottom "you are logged in as Purpledwarfy but when I try to move onto another page I get an error saying "sign in failed, check your user name and password" I know that my username and password are correct because they work on all the other PCs I have tried it on. I have also tried to change my password and it hasn't made a difference.
On Facebook I log in using the same details that get me access on a PC and it looks like it is going to load my page but just goes straight back to the login page.
Has anyone else had the same problem and have you been able to fix it??
Solved!
Go to Solution.

Hi, I got it fixed in the end. I found the nearest Nokia Service Centre Experts who ended up being Carphone Warehouse. I handed them my phone and went back to get it a couple of hours later and it was fixed. All they did was wipe the phone, after saving my contacts etc onto the memory card, and then rebuilt it. Working great now

Ovi Store Payment Service Down??? In Canada.

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