Ovi Suite 2.1.1.1 crashes / terminates with connec...

Hello,
I installed OVi Suite 2.1.1.1 on two different PCs today. On each PC, OVI Suite terminates shortly (after about 1 minute) after I connect the E71 via USB. If the E71 is not connected OVI Suite continues running.
The latest version of PC Suite runs fine on each PC.
Does someone have any idea ?
Regards

Hey,
Do you have any proxy settings set?
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

Similar Messages

Ovi Suite 3.0.0.284 crashes all the time during co...

Ovi Suite 3.0.0.284 crashes all the time during contact sync
Workaround for this issue:
Please go to Tools>Options>Contacts and uncheck box under Sync with your Nokia account in Ovi.com
- Sync now
Hopefully this will solve your contact sync problem
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

or just use the pc suite wich is solid!

Ovi Suite 3.0.0.284 crashes

Ovi Suite 3.0.0.284 crashes every time on startup.

Can't really post anything specific to help you here without further detail from you. Here are a few general things to check:
Have you checked your PC for applications and services running in the background that may be interfering with the ovi software?
Is your system clean of viruses, spyware and malware?
Does your system meet the minimum hardware and software requirements for the ovi software?
Do you get any error messages when is crashes?
Does windows own logs contain any error messages?
Does your system run well in general?
A bit obvious but have you rebooted it since installing the ovi suite?
Have you tried uninstalling then reinstalling?

OVI Suite 2.2.0.245 crashes on windows 7 64 bit pc

My ovi suite worked fine windows xp. I recently got it installed on Windows 7 64 bit machine. It crashes upon starting the suite. following are the details. Kindly help Problem signature: Problem Event Name: APPCRASH Application Name: NokiaOviSuite.exe Application Version: 2.2.0.245 Application Timestamp: 4c2da5db Fault Module Name: NokiaH264HPMPDecTFilter.dll Fault Module Version: 1.0.4.0 Fault Module Timestamp: 4c062e83 Exception Code: c0000005 Exception Offset: 00001b85 OS Version: 6.1.7600.2.0.0.256.4 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Solved!
Go to Solution.

hi kishoreb,
Ovi Suite (2.2.1.22) is available. Could you please upgrade this and try?
1. Uninstall Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove program if anything is there.
2. Delete the files from here If anything is there
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
3. Please search and download MSI clean up utility from microsoft website
Once installed please select the programs related to Nokia and click remove.
Restart Computer.
Then download from microsoft website and install Windows Installer, so that the installer is upto date.
4. Restart the PC
5. Download and Install latest OviSuite http://europe.nokia.com/support/download-software/nokia-ovi-suite
6. Connect the device and try to sync
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Nokia Ovi Suite 2.1.1.1 crash at startup on one XP

Hi,
I have a Nokia 6086 that I synchronize with my home PC (XP, with OVI)
and with my office PC (XP, Outlook, initialy PC Suite)
since latest upgrate with OVI on my home PC I had multiple name entry (2 or 3 times) that I cannot clean and are recreated... I've decided to upgrade my work PC with OVI 2.1.1.1 french.
it then crash at startup.
I uninstant and reinstall OVI,
and it crash again before displaying anything usefull (onply the splash screen).
>> "instruction at 0x670573e8" use memory adress "0x00040004", memory cannot be written.
I've disabled bluetooth (Widdcom drivers), removed the BT dongle, so my phone is not event talking to OVI.
it works on my home PC XP, yet with doubling entries.
is it a known problem (there are many problem
Alain

Hi Blureray,
Looks like your device is not supported by the OVi suite software. Please find the supported device details in the below link.
http://www.nokia.co.in/get-support-and-software/download-software/nokia-ovi-suite/compatibility-and-...
Regards
Regards,
Diwa
If you like my post, kindly acknowlege the same by giving a kudos to me

Ovi Suite 2.2.0.245 crash w Outlook 2003 and Vista...

I newly installed the latest Ovi Suite 2.2.0.245 and it crashes when synchronisation with Outlook 2003 is initiated. Syncing the messages works. OS is Vista 32-bit. I could send a dump-file to the Nokia support, if desired.

Hi jol888,
Thank you for your valuable post.
Please provide us with the following information so that we can analyze this issue further.
SYSTEM INFORMATION ( Help-About Ovi Suite-System Information copy and paste here)
Device Info ( *#0000#)
Debug Logs.
The logging needs to be enabled first by editing the file debug_conf.txt with a text editor. The line FILELOG=FALSE must to be changed to FILELOG=TRUE. The file is located where Nokia Ovi Suite was installed (C:\Program Files\Nokia\Nokia Ovi Suite). If its not there, then i have attached the file in this post. Try to reproduce the issue.
The logs (debug_log.txt and DalMeasurementFile2.log) will be written to the user's %TEMP% folder
In WinXP the folder is C:\Documents and Settings\[username]\Local Settings\Temp
In Vista/Windows 7 the folder is C:\Users\[username]\AppData\Local\Temp
Crash dump:
In XP:
On application crash, you'll see the dialog asking whether you want to Debug or Close. Don't do either. Closing the dialog destroys the dump file before you have a chance to copy it.
- Click the "For more information about this error, click here" link in the crash dialog, and copy the "Error signature" contents. The relevant content can be selected with mouse, and copied. Paste the text to the report.
- Find the minidump file (usually C:\Documents and Settings\your_username\Local Settings\Temp\???.dmp). If there are multiple .dmp files, check the modification time the find the one that was created at the same time the application crashed.
- Start Task Manager and end process "dwwin.exe". The dump file is locked by this process.
- The dump file can now be copied and attached.
In Vista and Windows 7:
- Expand the "View problem details" in the crash dialog and copy the contents
- Open Task manager and find NokiaOviSuite.exe from the Processes list
- Right click over NokiaOviSuite.exe and select Create Dump File.
- The dump file can now be copied and attached.
For Large files (more than 10MB) you can upload them on Files on Ovi
1. Log into Ovi.com
2. Click on files
3. Type in your username and password
For a user who has not set up files on ovi on his computer, it will give an option to download the file connector.
4. Click Download and install the file connector.
5. Then you will find the Sign in to Ovi Files icon in the desktop.
6. Close the browser and then click on Sign in to Ovi Files icon from desktop.
7. It will connect to ovi.com again. Login with username and password.
8. Left pane shows the directory like the windows explorer.
9. Anytime file status will show the respective file/folder
10. Select the file which you want to send and then right click the file and select the option send.
11. Type the email address [email protected]
12. Select the expiration date and then add comments if any.
13. Then select the option to store in anytime file.
The email recipient will receive an email with a link to download the file.
Looking forward to hear from at the earliest.
Regards
Attachments:
debug_conf.txt ‏2 KB

OVI Suite 2.2.0.245 crashes when syncing

Hi,
a few days ago I updated 2.2.0.2.4.1 to 245. Now the software always crashes when syncing (Bluetooth & USB) with Outlook 2010 x64. My OS is Win 7 x64.
Any ideas about this?
It's really frustrating beeing not able to sync anymore. Does anybody Know an alternative software for this?
Greets.

I am not sure this will solve your problem but you can try this once.
1. Uninstall Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove program if anything is there.
2. Delete the files from here If anything is there
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
3. Please download MSI clean up utility from the below link
http://support.microsoft.com/kb/290301
Once installed please select the programs related to Nokia and click remove.
Restart Computer.
Then download and install Windows Installer, so that the installer is upto date.
http://support.microsoft.com/kb/555175
4. Restart the PC
5. Download and Install latest OviSuite http://europe.nokia.com/support/download-software/nokia-ovi-suite
6. Connect the device and try to sync
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Ovi suite can't sync, n97 crash

2 hard resets later I've still not been able to connect to Nokia's all singing all dancing Ovi suite with n97. Well, I can connect it seems but whenever I try to sync anything through it either the Ovi SUite software tells me I have no hone connected & is "unable to read tracks" or the handset restarts itself.
Come on Nokia, this handset/software is meant to be a competitor to iphone/itunes. Well it ain't. Never had problems like this with iphone, ever since day one it has worked as it was meant to. Why can't nokia software be the same I wonder....
Please help to resolve this problem.
David.
N97
Ovi suite
Win XP SP2
Original USB cable

I upgraded to the new Ovi Suite 2 a few weeks ago and everything was looking rosy. Now all of a sudden I get the same issue as above?!?!?! I've rebooted the PC, rebooted the phone, what's occurring?
Cheers,
"ROZ"
N97 on GiffGaff
Started to grind to a halt until I hard reset it - still a lot slowly than my wife's iP4

Ovi Suite is unable to sync calendar tasks with co...

Hey there,
I found an very bad bug when syncing my N95 and the ovi suite 2.0.
Ovi Suite always crashes when syncing the calendar and I detected that my tasks like "Greet the new guy, over there" were cutted off on the first comma and re-added. So after 5 tries of syncing, I had one complete task and 5 tasks saying "Greet the new guy", without the rest. It was some work to delete these and now Im using the old sync-app from Nokia PC Suite again, which works fine. I hope this will be fixed, because this is the main reason which keeps me away from ovi suite.
Greets,
DerGrinch
PS: I'm syncing with Vista Calendar

Hi,
Have you checked if your phone has got latest firmware? [My Nokia N95 has got 35.0.002 It may vary depending on your region/operator] If your phone has got new firmware, update new firmware[Please do take backup of your phone contents]
/discussions/board/message?board.id=topfaq&thread.id=132
Then Nokia OVI Suite too has got latest firmware 2.0.2.42, follow above instrucation from satari too,
then try to check your issue. Hope this helps
Seasonal Greetings Merry Xmas & Happy New Year 2010

Ovi Suite is closed when i try sync with msoutlokk...

hi, my problem is when sync my Nokia C3-00 with msoutlook 2007, ovi suite is closed in seconds, the update for office 2007 for fix some thing to sync with ovi suite already installed on mi pc, i have running windows XP service pack 3, thanks for u help guys

Thank you for your feedback.
Could you please provide us the log files?
1. Here are the instructions for attaching log files:
- Open Nokia Ovi Suite 3.0.0.284
- Enable log gathering by double-clicking the enable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start enabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are enabled" dialogue
- Exit Nokia Ovi Suite from File - Exit. This is mandatory! Closing NOS to system tray is not enough!
- Open Nokia Ovi Suite again
- Try to reproduce the error you are reporting
- If the error still exists, double click the collect_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start collecting the logs when prompted by the dialogue
- Click the button to confirm the "Logs collect & zip finished" dialogue
- Attach the NOS2_logs.zip file in C:\Temp\NOS2 folder and screenshots in the error reporting form
- Go to your %TEMP% folder, which can be found by entering %TEMP% to the Windows Explorer's address bar. Then search debug_log_date.txt in this folder, where date is the current date (or choose the latest one) and attach also this file in the error reporting form. The exact %TEMP% folder paths are:
In XP: C:\Documents and settings\your_username\LocalSettings\Temp\
In Vista and Windows 7: C:\Users\your_username\AppData\Local\Temp\
- Disable log gathering by double-clicking the disable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start disabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are disabled" dialogue
You can send these log files, system information details to [email protected] mailbox

Ovi Suite 3.0.0.284 crashes all the time " Runtim...

3.0.0.284 crashes all the time " Runtime Error" Any updates to solve this Problem

Hi,
@ gils
I didn't get any error reports from you yet.
If problem still exists could you try install the BETA Nokia suite version?
Check if you have disconnected device during installation.
- Go to Program and Features or Add remove in Control Panel
- Click Nokia Suite
- Click UnInstall
UnInstall also:
- Nokia Connectivity Cable Driver
- PC connectivity Solution
Then restart computer.
- Download and install latest beta version of Nokia Suite version (v 3.4.21) from here ... To download the installer, you need to log-in with the SAME credentials that you use on this Forum..
- Restart Computer again
- Connect the device, do not open Nokia Suite and wait for all the driver to be loaded by windows.
- Once done then launch Nokia Suite.
- Check for the issue
I hope this helps.
Regards,
Marina
Nokia Suite team
Cheers,
Marina
Nokia Suite team
Click on the Star Icon below if my advice has helped you!

Ovi suite crash after resume from hypernation

Hi,
Nokia Ovi suite 2.1 final on Windows 7 with Nokia E75 connected via bluetooth and the PC connected to WiFi network.
Ovi suite crashes after I resume my laptop from hypernation, but only sometimes. It may be connected with a internet connection not always being available immediately after resume.
Regards,

Could you please provide more information on this?
A. Device details ( type *#0000#)
B. System Information details ( Help About- Ovi Suite- System Information )
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Nokia Ovi Suite 2.0.2.42

Hi -
This evening my Ovi upgraded me to v2.0.2.42.
Can you please post a list of changes/bug fixes etc in this version - I cannot find this information anywhere. I am desperate to know if bugs I have experienced have been fixed.
Thanks

Hi dconroy1, can you elaborate bit more.You said:
Completely crashed on during install with exeception
Could you tell us, in which phase of installation Nokia Ovi Suite 2.0.2.42 crashed? What was detailed error message?
Then, you said:
Still not able to sync (see 6 page thread that no one from Nokia reads)
Still get random message telling me to reconnect USB cable and error 80043bd4
What did you do, when this error message came?
What content did you sync?
Does this happen all the time for you?
In that another thread about contact sync, you said:
theshads:
=======
that worked! you my friend are a genius - many thanks!!
Are you saying, that this worked in Nokia Ovi Suite 2.0.1.35 (previous version) and now you're saying, that this doesn't work anymore with Nokia Ovi Suite 2.0.42.0 (new version)?
Thanks, Samuli

C6 - Windows 7, Ovi Suite and connection via Bluet...

Hello
I have a problem with connection my Nokia C6 with computer (system Windows 7) via Bluetooth.
Ovi found the device, move on to the next step. Displays the message "Your computer may be required to install the Bluetooth modem", then a long, long time nothing. And then an error "Can not connect to the device. " What could be wrong?

I have the same trouble with my E71 and Lenovo TP w510 (Windows-7-64).
I've made clean install recently (disc crash) and I have now everything up2date - system, drivers, BT (Microsoft stack) and latest OVI suite. But I can't connect with BT (same messages and then error). However, I can browse my phone directly (windows BT connect) easilly.
Before disc crash I've had Office 2007 and OVi Suite 2.xx together with PC Suite (ver. 7) and everything worked ok. Now with clean install of all latest system, drivers and sw it doesnt work. This is what make me furious with Nokia and their SW - it is worthless. By my opinion the step from PC Suite to OVI Suite is is like step from ugly good horse to fancy dressed **bleep**. You have no control of syncing things not even a proper logs etc. This is simple stupid. And OVI messed thing many times. For example - lately it write me some events (serise) all over many days in my caledar. And gues what - it looks it is immpossible to clean whole calendar with one simple move on the phone.
I am seriously looking for a new phone and it looks like this is my last Nokia.

Ovi Suite + 5230 USB not working

Preamble:
I recently connected my Nokia 5230 mobile phone to my PC via USB connection and loaded up Ovi Suite (2.2.1.23). Everything worked lovely. But alas! Both an Ovi suite update was available, as well as a update for the phone itself! So I downloaded the latest version of Ovi Suite (3.0.0.284).
Unfortunately, now Ovi Suite does not detect when I select "PC Suite" USB mode (selected on the phone screen). This essentially makes Ovi Suite useless.
So I followed some advice on other discussion pages (more on that later) and reinstalled the Ovi Suite. The problem persisted.
Here are some pictures to help you understand my problem:
http://i.imgur.com/5IknF.jpg
The computer is able detect the phone is connected via USB. I can even browse the contents of the phone memory and memory card. Upon detecting the connected phone, and me pressing 'PC Suite' on the phone screen, it will show this:
http://i.imgur.com/lV0rs.jpg
I cannot progress past this screen. The Ovi Suite simply does not recognise that I've selected that option on the phone.
Defense:
I know what your thinking. "Just another USB thread". Well, I did in fact read plenty of threads on this forum before posting, and have spent the last few hours uninstalling and reinstalling Ovi Suite and drivers in various ways (as suggested in those threads), with no success.
The following is a list of forum threads which I have read and tried all the solutions found in each, and I have copied the solutions (which appear to have worked for other people), for your convenience:
/t5/Nokia-Ovi-Suite/Ovi-Suite-PC-Suite-USB-Connection-Problem/td-p/682828
Solutions which did not work for me:
Could you please follow these steps and check?
1. Disconnect your phone from PC if connected.
2 .Open Control Panel and go to ‘Programs and Features’
3. From the list of available programs, choose ‘Nokia Connectivity Cable Driver’
4. Click on the ‘Change’ button on top toolbar.
5. In the setup dialog box that pops up next, choose ‘Repair’ and select ok. Wait for setup to complete.
6. Restart the computer if prompted.
7. Now connect your phone to the PC. Driver installation should complete and PC suite (hopefully) should detect your mobile properly now.
1. Uninstall all nokia related applications like Ovisuite, pc suite, connectivity cable driver,pc connectivity solutions, nokia software updater etc. from ur PC.
2. Restart your PC
3. Now download and install the recent ovisuite from http://www.ovi.com/suite
4. After installation, disconnect/disable your internet connection (this will make sure that the PC use the drivers which comes with ovisuite and prevent the PC from downloading any new drivers from internet) and then connect your mobile and wait for drivers and support software installation.
5. After drivers installation you can connect your mobile to ovisuite from ovisuite screen.
/t5/Nokia-Ovi-Suite/Can-t-connect-to-Nokia-Ovi-Suite-on-Nokia-6700/m-p/757938#M5623
Solution which did not work for me:
Hi GannonC,
Uninstall the following Programs, if any, from Control Panel -> Programs and Features or Add or Remove Programs.
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Later download and install the latest OVi Suite from the following location.
http://www.ovi.com/suite
After OVi Suite installation, restart your PC, disconnect your internet from PC and connect your mobile to the PC. This is to prevent the PC searching for a new drivers from internet. OVi suite has all the required drivers for all the nokia phones available in market.
Once all the required drivers are installed automatically, you try connecting the mobile by selecting 'Connect your device' from the bottom left on the OVi suite screen. You should be able to connect your device now.
After connecting you can go ahead and update your maps/ download new country maps.
NOTE: before updating your maps/ download new country maps, you should have used your maps in you mobile atleast once.
Hope this will resolve your issue.
You can connect back your internet anytime after the drivers installation.
/t5/Nokia-Ovi-Suite/OVI-suite-not-reconizing-the-OVI-suite-USB-mode-N8/m-p/809893#M7107
Solution which did not work for me:
Hi,
Please check the suggestions below:
Select Ovi Suite via Tools -> Options -> My device -> Remove this device.
Once you add the device back to Ovi Suite, Select tools -> Add device, reconfigure the Sync -> Option - device sync settings and sync again.
If it does not help:
Go to
Control Panel--> Right click and Programs and Features or add/remove programs "Repair" Nokia Ovi Suite.
Go to
Control Panel--> Programs and Features or add/remove programs - > Right click and "Repair" Nokia Connectivity cable driver & PC Connectivity solution.
If it does not help:
Uninstall the following Programs,from Control Panel -> Programs and Features or Add or Remove Programs.
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Later download and install the latest OVi Suite from the Nokia.com/support.
After OVi Suite installation, restart your PC, disconnect your internet from PC and connect your mobile to the PC. This is to prevent the PC searching for a new drivers from internet. OVi suite has all the required drivers for all the nokia phones available in market.
Once all the required drivers are installed automatically, you try connecting the mobile by selecting
'Connect your device' from the bottom left on the OVi suite screen. You should be able to connect your device now.
Br
Mahyav
/t5/Nokia-Ovi-Suite/E5-Ovi-Suite-keeps-telling-me-that-my-device-isn-t-in-PC-suite/m-p/856573#M7752
Solution which did not work for me:
Maarten, I had the same issue and it started after I updated Ovi Suite as well as my device software. I found this in another thread and thought it might help you. I just uninstalled the 3 items and downloaded and installed as prescribed by going to nokia.com/support and downloading and reinstalling Ovi Suite.... Merry Christmas
Re: OVI suite not reconizing the 'OVI suite USB mode 22-Nov-2010 11:36 AM
***** Select Ovi Suite via Tools -> Options -> My device -> Remove this device.
Once you add the device back to Ovi Suite, Select tools -> Add device,
reconfigure the Sync -> Option - device sync settings and sync again.
*****If it does not help:
Go to
Control Panel--> Right click and Programs and Features or add/remove programs
"Repair" Nokia Ovi Suite.
Go to
Control Panel--> Programs and Features or add/remove programs - > Right click
and "Repair" Nokia Connectivity cable driver & PC Connectivity solution.
***** If it does not help:
Uninstall the following Programs,from Control Panel -> Programs and Features or
Add or Remove Programs.
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Later download and install the latest OVi Suite from the Nokia.com/support.
After OVi Suite installation, restart your PC, disconnect your internet from PC and
connect your mobile to the PC. This is to prevent the PC searching for a new drivers
from internet. OVi suite has all the required drivers for all the nokia phones available
in market.
Once all the required drivers are installed automatically, you try connecting the mobile
by selecting
'Connect your device' from the bottom left on the OVi suite screen. You should be able
to connect your device now.
/t5/Nokia-Ovi-Suite/not-recognizing-USB-mode-on-E73/m-p/780655#M6383
Solution which did not work for me (simmilar to above):
frauk:
I found this on the Europe forum and it worked for me--finally!
From /t5/Nseries-and-S60-Smartphones/Synchronisation-error-code-8393f010/m-p/734155/highlight/true#M21944...
Click Start
Click Control Panel
Click Programs and Features or Add/remove Programs
Choose Nokia Nokia Cable Connectivity then Change and repair
Do the same for PC Connectivity Solution - Change then repair
Reboot computer
After re-starting the computer, I also followed this portion of a suggestion from another post (don't know if it made a difference or not):
"connected the device, waited till all the drivers were loaded.
Then launched Ovi suite"
(From /t5/Nokia-Ovi-Suite/E52-Sync-Error-8393f010-838c03ee/m-p/740481)
Ovi Suite then recognized my device and the sync appears to have gone smoothly. I hope it works for you too! It's ridiculous that it causes so many problems though--I've wasted many hours on something that should have installed correctly the first time.
Other threads with this problem, which I came across that mention the same problem with various other phones:
/t5/Nokia-Ovi-Suite/5230-won-t-establish-USB-connection-with-Ovi-Suite/td-p/824037
/t5/Nokia-Ovi-Suite/OVI-Suite-2-2-0-245-problem-recognizing-Nokia-device/m-p/719958#M4079
More data:
Now that I have shared a detailed description of my failings with you, here is some information about my phone and the Ovi suite:
Phone information (Keypad: *#0000#):
Software version
V 20.0.005
Software version date
23-03-2010
Custom version
20.0.005.C02.01
Custom version date
23-03-2010
Language set
19
Model
5230
Type
RM-588
Latest update
Not needed (<-- is this another bug Nokia? The phone regularly informs me that a update is available...)
Ovi Suite System information:
Nokia Ovi Suite 3.0.0.284
PC Connectivity Solution 10.50.2.0
Connectivity Cable Driver 7.1.36.0
Nokia Ovi Suite Software Updater 2010.44.0.60888
Maps Service API 4.0.24.1
Nokia mPlatform 2.7.44
Ovi Desktop Sync Engine 1.4.1.42
Operating system:
Microsoft Windows Vista 64-bit Edition, Service Pack 2
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.6001.18999
- Mozilla Firefox 3.6.13 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 6.0.6000, Build: 16386), In use.
Detected USB drivers:
- Default Hub Driver for USB 6.0.6002.18005
- USB Modem Driver 6.0.6002.18005
- EHCI eUSB Miniport Driver 6.0.6002.18005
Additional information:
Windows Vista Home Premium SP2 64-bit (with all updates installed)
I have no problems with USB or drivers with another components
Zship's revelations:
So this is not really a problem for me. I have the working, older (2.2.1.23) version of Ovi Suite installed on my netbook, and sure enough, it works fine, I just tried it. I wont be updating Ovi Suite on it though. I also could probably just download the update via 3.5G using just the phone itself, but the problem remains that a simple software update has caused a critical connectivity problem between your software and hardware. Given that many Nokia customers would have less technical know-how than say, myself or anyone else on this forum, this problem is a quite likely a huge inconvenience to them, they probably wouldn't visit these discussions and spend 5 hours reinstalling software like I just did, and they surely would be thinking twice before purchasing another Nokia device in the future.
tl;dr - Nokia recommended update breaks connectivity between software and device, various attempts to fix seemingly simple problem don't work.
Solved!
Go to Solution.

SAME PROBLEM. And none of the many suggested solutions has worked for me yet. I want to thank all on this thread (and many others) for their help. I've learned a lot but I haven't gotten to the bottom of it. I think maybe Nokia needs to ... uh ... bloody well BOTHER TO FIX THIS ISSUE themselves, maybe. Like, cuz they're PAID FOR IT and I'M NOT. Harrumph.
I run Windows XP, and was on Media Player 11, but have rolled back to 9 and 10. I have a Nokia E 72. I have all the latest Nokia cable-drivers, PC Suite, OVI Suite, Connectivity software, etc.. The symptoms are as follows: when I plug in the phone by USB cable, the laptop won't recognize it. It says "USB device faulty" or "failed to load properly" and refuses to get the hardware into its brain. The Device Manager shows only a "Unknown Device" which I cannot install drivers onto. Taking the extra media-card out of the phone doesn't make any difference -- nothing I've done will make the computer recognize the main (built-in) card in the phone. I can't browse to it via any sort of populate / repopulate disk drive, or any other method of connecting it.
As I understand it, this is some conflict with the phone and the new concept of MTP. Media Transfer Protocol confuses the computer, causing it to kind-of think that the phone is kind-of a media player, when in fact it's a whole lot more. So, the "parent" doesn't get loaded, then the rest of the phone doesn't get loaded, then it kind-of tries to load some MTP but fails, etc.. If I could browse to the phone through a non-Nokia connection I'd be happy to do so in order to implement any of a number of the suggestions above. But I can't get the computer to recognize the phone when the phone is plugged in by USB, regardless of all the solutions above.
The problem began a few days ago. It just up and wouldn't recognize the phone. I hadn't installed any updates that I knew of on either item, but it's possible that my memory is faulty and a newer version of this or that snuck in there and screwed it all up. I have tried a serious roll-back to a Restore Point about six weeks old, but that didn't solve the problem. This suggests to me that the problem is phone-resident, since the rollback was to a computer-based Restore Point and I don't have phone rollback capability.
This seriously hampers me. PC Suite, OVI, and some future version of Nokia Suite, will all be useless to me unless Nokia accomplishes the stunning act of supporting their software. I won't hold my breath. Just in general, you'd think that plug-and-play of a phone into your computer would be a lot simpler. Just take the cord -- stick it in the phone; stick it in the computer -- and shazam, you're plugged in. But NOOOOOO we're on NOOOOOOKIA ... Now I know why Microsoft wanted to buy them so badly. They knew they'd all get along and have the same assumptions about software -- that it doesn't really matter whether it works reliably on a user's computer at his home, as long as it works in theory on some programmer's ideal personal computer in Seattle once in a rare while. Nokia? Meet Microsoft. Microsoft? You and Nokia will get along juuuust fiiiine ...

Ovi Suite 2.1.1.1 crashes / terminates with connec...

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