Ovi Suite 3.0.0.284 "Could not sign in" problem (N...
Hi,
I have just installed Ovi suite 3.0.0.284 as suggested through software update and it works but I cannot sign into my account. I enter my details and I get an error as attached.
The following things are ok:
I can check for updates
I can sync everything
I can download new maps
I can browse the internet on my computer and get my email, etc
I can logon to Ovi online with these details and I could be fore upgrading.
Does anyone else have this problem or a solution?
Thanks, Rob
PS I have no proxy's set, this is at home on broadband.
Attachments:
PrtScr capture.jpg 12 KB
PrtScr capture_2.jpg 19 KB
HI,
Some suggestions for your Ovi account issues:
I can not sign in my Ovi account with Nokia Ovi Suite 3.0, why?
With Nokia Ovi Suite there is currently a known problem with expired certificates that can potentially prevent OVI account sign-in.
As a workaround you can remove the problematic certificates manually:
Go to Internet Explorer > Tools > Internet Options > Content > Certificates > Trusted Root Certification Authorities. Delete all GTE CyberTrust certificates whose expiration date has passed. You should be left with one GTE certificate that is valid.
Why i am not able to sign my Nokia Ovi account with Nokia Ovi Suite?
-Intermittent problems are most likely network connectivity or server problems.
If the user cannot sign in at all through Nokia Ovi Suite (NOS) but can sign in to ovi.com through a web browser then the reason is most likely one of the following:
- firewall settings do not allow nokia server process to communicate with the server,
- proxy settings are not configured correctly in Internet Explorer (NOS uses IE proxy configuration),
- proxies require authentication but credentials have not been provided in NOS settings,
- the internet service provider does not allow access to ovi.com (but in this case sign in with a browser would not work either if the same network connection is being used), or
- Windows WinTrust framework is not functional so nokia server cannot verify the signature of Nokia Ovi Suite (This may be a problem in pirate/unregistered versions of Windows or if the PC has been infected with a virus)
Br
Mahyav
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Ovi Suite 3.0.0.284 not recognizing N8
After I updating to new version of Ovi Suite, N8 device is not recognized. I did re-install/re-boot my windows 7 64-bit. No use.
I did try to revert back the Ovi install, funny thing is it is not allowing me to use the older version.
I doubt that Nokia OVI team didn't test the latest version before releasing to public.
Solved!
Go to Solution.Hi Vzy & OHCM,
Thank you for your valuable feedback
Could you please provide more information regarding this issue.
- System Information (Help-About Ovi Suite-System Information Copy and Paste.
- Device Info (*#0000#)
- NOS Logs.
Here are the instructions for attaching log files:
- Open Nokia Ovi Suite 3.0.0.284 or later
- Enable log gathering by double-clicking the enable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start enabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are enabled" dialogue
- Exit Nokia Ovi Suite from File - Exit. This is mandatory! Closing NOS to system tray is not enough!
- Open Nokia Ovi Suite again
- Try to reproduce the error you are reporting
- If the error still exists, double click the collect_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start collecting the logs when prompted by the dialogue
- Click the button to confirm the "Logs collect & zip finished" dialogue
- Attach the NOS2_logs.zip file in C:\Temp\NOS2 folder and screenshots in the error reporting form
- Disable log gathering by double-clicking the disable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start disabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are disabled" dialogue
You can send these files and information to [email protected] mailbox and please mention this forum link and your discussion forum username in the email.
Looking forward to hear from you at the earliest
Regards
Nokia Ovi Suite Team -
OVI Suite 3.0.0.284 Hangs on Windows 7
I recently upgraded OVI 2.2 to 3.0.0.284 and since I have not been able to use OVI Suite.
The upgrade reported no install errors however when I accpted the default and ran the application directly from the Install the application Hung with the window open and all menu options greyed except for view more at OVI store which works opening my default browser "Firefox".
No other options worked.
I uninstalled the application and several other installed at the same time including the usb cable driver. I cleaned all other file I could find which may have been connected to the install. I then dowloaded a fresh copy of OVI Suite 3.0.0.284 from the nokia web site and performed a fresh install after restarting my computer from scratch, the results were the same.
I contacted Nokia and logged a problem SR# 1-11397280046 but after a few unhelpfull exchanges I was basically told I was an idiot and that my system obviously had problems.
I am running a New Registered version of Windows 7 Home Edition on a Dell laptop with Intel Core i3 processor and 4gb of RAM. I also have installed and working perfectly Office 2010 Professional including Outlook as my mail client and CA Security centre 7. Photoshop 9 and various other commercial software. My system has not had any problems until now.
Windows problem log entry follows:
Problem signature
Problem Event Name: AppHangB1
Application Name: NokiaOviSuite.exe
Application Version: 3.0.0.284
Application Timestamp: 4d0f2a05
Hang Signature: 2cf8
Hang Type: 6144
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 3081
Additional Hang Signature 1: 2cf88db803776f0aedf9312a36807b38
Additional Hang Signature 2: c3d3
Additional Hang Signature 3: c3d309853c407804e5f68ef221397629
Additional Hang Signature 4: 2cf8
Additional Hang Signature 5: 2cf88db803776f0aedf9312a36807b38
Additional Hang Signature 6: c3d3
Additional Hang Signature 7: c3d309853c407804e5f68ef221397629
Extra information about the problem
Bucket ID: 1593749818
Does anyone have any suggestions
Thanks
BillThank you for your feedback.
Could you please provide us more information on this?
1. OS and Phone details
2. Log files
Here are the instructions for attaching log files:
- Open Nokia Ovi Suite 3.0.0.284 or later
- Enable log gathering by double-clicking the enable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start enabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are enabled" dialogue
- Exit Nokia Ovi Suite from File - Exit. This is mandatory! Closing NOS to system tray is not enough!
- Open Nokia Ovi Suite again
- Try to reproduce the error you are reporting
- If the error still exists, double click the collect_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start collecting the logs when prompted by the dialogue
- Click the button to confirm the "Logs collect & zip finished" dialogue
- Attach the NOS2_logs.zip file in C:\Temp\NOS2 folder and screenshots in the error reporting form
- Go to your %TEMP% folder, which can be found by entering %TEMP% to the Windows Explorer's address bar. Then search debug_log_date.txt in this folder, where date is the current date (or choose the latest one) and attach also this file in the error reporting form. The exact %TEMP% folder paths are:
In XP: C:\Documents and settings\your_username\LocalSettings\Temp\
In Vista and Windows 7: C:\Users\your_username\AppData\Local\Temp\
- Disable log gathering by double-clicking the disable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start disabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are disabled" dialogue
Crash dump:
If you get a crash, please provide us the crash dump:
In XP:
On application crash, you'll see the dialog asking whether you want to Debug or Close. Don't do either. Closing the dialog destroys the dump file before you have a chance to copy it.
- Click the "For more information about this error, click here" link in the crash dialog, and copy the "Error signature" contents. The relevant content can be selected with mouse, and copied. Paste the text to the report.
- Find the minidump file (usually C:\Documents and Settings\your_username\Local Settings\Temp\???.dmp). If there are multiple .dmp files, check the modification time the find the one that was created at the same time the application crashed.
- Start Task Manager and end process "dwwin.exe". The dump file is locked by this process.
- The dump file can now be copied and attached. If the file is large you can upload the file on any file upload server and send us the link to [email protected].
In Vista and Windows 7:
- Expand the "View problem details" in the crash dialog and copy the contents
- Open Task manager and find NokiaOviSuite.exe from the Processes list
- Right click over NokiaOviSuite.exe and select Create Dump File.
- The dump file can now be copied and attached in the detailed error reporting form. If the file is large you can upload the file on any file upload server and send us the link to [email protected] -
Sync problem in OVI Suite 3.0.0.284
Working with nokia 2630 for a long time and since a few weeks with ovi suite 3.0.0.284.
Also work with Outlook 2003. Ovi suite syncs my appointments en contacts between Outlook and 2630. This works fine, until this morning.
The problem is a winter / summer time problem, imo.
Description:
I've made an appointment in Outlook.
Startdate 29-01-2011 from 9.00 - 12.00, every 5 weeks with an enddate on 18-06-2011.
Then an OVI sync started, which ends as usual in a correct way.
What shows the result on the 2630:
date 29-01-2011, 9.00 - 12.00
date 05-03-2011, 9.00 - 12.00
date 09-04-2011, 8.00 - 11.00
date 14-05-2011, 8.00 - 11.00
date 18-06-2011, 8.00 - 11.00
The last 3 apoointments need to be manual corrected to 9.00 - 12.00.
When summertime starts only systemtime is updates and not the appointment times.
I hope I made myself clear enough to let you solve this application failure.
Kind regards
Gerard Roelands (groelands)Could you please provide more information on this?
1. which GMT seetings you are using for your phone and system?
2. Are you using any daylight savings seetings for your phone, system and outlook?
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You -
Ovi Suite 3.0.0.284 has stopped working on windows...
Hello,
Since I bought the Nokia N8 and I'm trying to run the Ovi Suite I always get the message "Nokia Ovi Suite has stopped working"
"A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available".
Event viewer doesn't help really...
Does anyone knows the cause of this or perhaps even better, has a solution?
I tried already :
Un-install Re-install
Run as administrator
Run XP SP3 compatible
Thanks anyway.
Kind regards,
ChrisThank you for your feedback.
Could you please provide us the log files?
1. Here are the instructions for attaching log files:
- Open Nokia Ovi Suite 3.0.0.284
- Enable log gathering by double-clicking the enable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start enabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are enabled" dialogue
- Exit Nokia Ovi Suite from File - Exit. This is mandatory! Closing NOS to system tray is not enough!
- Open Nokia Ovi Suite again
- Try to reproduce the error you are reporting
- If the error still exists, double click the collect_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start collecting the logs when prompted by the dialogue
- Click the button to confirm the "Logs collect & zip finished" dialogue
- Attach the NOS2_logs.zip file in C:\Temp\NOS2 folder and screenshots in the error reporting form
- Go to your %TEMP% folder, which can be found by entering %TEMP% to the Windows Explorer's address bar. Then search debug_log_date.txt in this folder, where date is the current date (or choose the latest one) and attach also this file in the error reporting form. The exact %TEMP% folder paths are:
In XP: C:\Documents and settings\your_username\LocalSettings\Temp\
In Vista and Windows 7: C:\Users\your_username\AppData\Local\Temp\
- Disable log gathering by double-clicking the disable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start disabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are disabled" dialogue
You can send these log files, system information details to [email protected] mailbox -
Ovi Suite 3.0.0.284 crashes all the time during co...
Ovi Suite 3.0.0.284 crashes all the time during contact sync
Workaround for this issue:
Please go to Tools>Options>Contacts and uncheck box under Sync with your Nokia account in Ovi.com
- Sync now
Hopefully this will solve your contact sync problem
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking Youor just use the pc suite wich is solid!
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Ovi Suite 3.0.0.284 crashes
Ovi Suite 3.0.0.284 crashes every time on startup.
Can't really post anything specific to help you here without further detail from you. Here are a few general things to check:
Have you checked your PC for applications and services running in the background that may be interfering with the ovi software?
Is your system clean of viruses, spyware and malware?
Does your system meet the minimum hardware and software requirements for the ovi software?
Do you get any error messages when is crashes?
Does windows own logs contain any error messages?
Does your system run well in general?
A bit obvious but have you rebooted it since installing the ovi suite?
Have you tried uninstalling then reinstalling? -
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ANY HELP.First of all..OVI Suite is now called NOKIA Suite. If you do not have the latest version, download from here and install on your PC.
Open Nokia Suite -->Tools-->Options-->General..and under Notification Options confirm that the Box is un-checked..and you should see the Notifications on your PC.. -
Could not sign in, there was a problem with connec...
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When i try to login to the Nokia Suite , it throws error message saying unable to connect to server.
Error Message throws as
"could not sign in, there was a problem with connecting to your nokia account."
Similarly on trying to connect to create new account via Nokia suite , it says as "Could not connect to server.
But i am able to login to my nokia account using the webversion with my user name.
Nokia user name : bharathbjpss
Attachments:
Nokia Error.JPG 22 KBDoes this help?
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Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
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Could Not Sign In to App Store from iPad
I am unable to sign into the App Store from both my iPad Air and my iPhone 4.
When I enter the password, the following error message appears:
Could Not Sign In
FATAL::Unable to process your request. Please try again.
I have reset the password via the Apple web site and can sign in to the web site with no issues. (evidnced by ability to post this).
I have reset the iPad and no change.
Get same error in iTunes Store.
Any suggestions would be appreciated.
Thank you,
TimReset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
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I am a PC user and I have Adobe Creative Cloud Muse 2014. I have received the 'Could not sign you in [Access denied: 530]. Check your user name and password' error when trying to upload my muse site to my ftp host, GoDaddy. I have successfully done this in the past and only recently it has stopped working. I looked online at the FAQ Adobe Muse Help | Uploading an Adobe Muse Site to a third-party hosting service and it said to download the ftpprefs.xml file but this file simply leads to a blank page that says /*Not found*//*Not found*/.
Can someone direct me to a working page with this file or provide a different solution? Thank you!Hello,
As you are getting error [Access denied: 530] it means issue is with access. Either the username and password you are entering is incorrect or you do not have proper permissions.
I would suggest you to contact Godaddy to either reset password or reset the permissions.
Regards
Vivek -
After the update I am unable to log in to get iMessages. It says "Could not sign in. Please check your network connection and try again". My phone is connected to Wi-fi. What should I do?
Hi andrea110,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
The settings are the same for iOS 7:
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
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http://support.apple.com/kb/TS2755?viewlocale=en_US
Cheers,
- Judy -
I am currently receiving this error message when trying to log in to iMessage on my MacBook Pro (Mavericks), "Could not sign in. Please check your network connection and try again."
I have never had an issue until the past few days as I have been setting up my new iPhone 5s. I used to have an iPhone 4.
When I go to the 'Messages' App., Preferences> Accounts> the iMessage account is set as "(Inactive)".
My Apple ID appears to be working fine in iCloud, the App. Store etc.
Thank you for your help.Check Enable this account in Preferences. Try logging in again.
FaceTime, Game Center, Messages: Troubleshooting sign in issues
Messages – Can’t log in
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I'm trying to restore my iCloud back up on my new iPhone 5s and keep getting "could not sign in your apple Id or password is incorrect. I noticed that the Id it's showing is not my complete email address. I've reset my password 5 times. It accepts my password when I install as a new phone. How can I resolve this so I can restore my back up?
Hello jwpg,
Thank you for the details of the issue you are experiencing after restoring an iCloud backup. I recommend the following articles for an issue like this:
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thank you for using Apple Support Communities.
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