OVI Suite 3.0.0.284 Hangs on Windows 7

Question

I recently upgraded OVI 2.2 to 3.0.0.284 and since I have not been able to use OVI Suite.
The upgrade reported no install errors however when I accpted the default and ran the application directly from the Install the application Hung with the window open and all menu options greyed except for view more at OVI store which works opening my default browser "Firefox".
No other options worked.
I uninstalled the application and several other installed at the same time including the usb cable driver. I cleaned all other file I could find which may have been connected to the install. I then dowloaded a fresh copy of OVI Suite 3.0.0.284 from the nokia web site and performed a fresh install after restarting my computer from scratch, the results were the same.
I contacted Nokia and logged a problem SR# 1-11397280046 but after a few unhelpfull exchanges I was basically told I was an idiot and that my system obviously had problems.
I am running a New Registered version of Windows 7 Home Edition on a Dell laptop with Intel Core i3 processor and 4gb of RAM. I also have installed and working perfectly Office 2010 Professional including Outlook as my mail client and CA Security centre 7. Photoshop 9 and various other commercial software. My system has not had any problems until now.
Windows problem log entry follows:
Problem signature
Problem Event Name:   AppHangB1
Application Name:           NokiaOviSuite.exe
Application Version:       3.0.0.284
Application Timestamp:                4d0f2a05
Hang Signature:                2cf8
Hang Type:         6144
OS Version:        6.1.7600.2.0.0.768.3
Locale ID:             3081
Additional Hang Signature 1:       2cf88db803776f0aedf9312a36807b38
Additional Hang Signature 2:       c3d3
Additional Hang Signature 3:       c3d309853c407804e5f68ef221397629
Additional Hang Signature 4:       2cf8
Additional Hang Signature 5:       2cf88db803776f0aedf9312a36807b38
Additional Hang Signature 6:       c3d3
Additional Hang Signature 7:       c3d309853c407804e5f68ef221397629
Extra information about the problem
Bucket ID:           1593749818
Does anyone have any suggestions
Thanks
Bill

Answer 1

Thank you for your feedback.
Could you please provide us more information on this?
1. OS and Phone details
2. Log files
Here are the instructions for attaching log files:
- Open Nokia Ovi Suite 3.0.0.284 or later
- Enable log gathering by double-clicking the enable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start enabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are enabled" dialogue
- Exit Nokia Ovi Suite from File - Exit. This is mandatory! Closing NOS to system tray is not enough!
- Open Nokia Ovi Suite again
- Try to reproduce the error you are reporting
- If the error still exists, double click the collect_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start collecting the logs when prompted by the dialogue
- Click the button to confirm the "Logs collect & zip finished" dialogue
- Attach the NOS2_logs.zip file in C:\Temp\NOS2 folder and screenshots in the error reporting form
- Go to your %TEMP% folder, which can be found by entering %TEMP% to the Windows Explorer's address bar. Then search debug_log_date.txt in this folder, where date is the current date (or choose the latest one) and attach also this file in the error reporting form. The exact %TEMP% folder paths are:
In XP: C:\Documents and settings\your_username\LocalSettings\Temp\
In Vista and Windows 7: C:\Users\your_username\AppData\Local\Temp\
- Disable log gathering by double-clicking the disable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start disabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are disabled" dialogue
Crash dump:
If you get a crash, please provide us the crash dump:
In XP:
On application crash, you'll see the dialog asking whether you want to Debug or Close. Don't do either. Closing the dialog destroys the dump file before you have a chance to copy it.
- Click the "For more information about this error, click here" link in the crash dialog, and copy the "Error signature" contents. The relevant content can be selected with mouse, and copied. Paste the text to the report.
- Find the minidump file (usually C:\Documents and Settings\your_username\Local Settings\Temp\???.dmp). If there are multiple .dmp files, check the modification time the find the one that was created at the same time the application crashed.
- Start Task Manager and end process "dwwin.exe". The dump file is locked by this process.
- The dump file can now be copied and attached. If the file is large you can upload the file on any file upload server and send us the link to [email protected].
In Vista and Windows 7:
- Expand the "View problem details" in the crash dialog and copy the contents
- Open Task manager and find NokiaOviSuite.exe from the Processes list
- Right click over NokiaOviSuite.exe and select Create Dump File.
- The dump file can now be copied and attached in the detailed error reporting form. If the file is large you can upload the file on any file upload server and send us the link to [email protected]