OVI SUITE 3.0.9.284 won't connect to internet

I had Nokia PC Suite before, no problem - now with my new N8 I have to use Ovi Suite. It's version 3.0.0.284. Although I have a Nokia Account, there is a standing functioning broadband connection to the internet, my Windows Firewall has Ovi Suite registered and my Avira Antivirus Premium is not protesting it cannot connect to the Nokia Account server. Also no downloads (like maps) or updates possible. I removed Certificates named GTE Cyber Trust... from my browsers, as advised by Nokia Hotline, but they are still there, as soon I restart the browser.
No problem with connecting my Phone to the Suite, no problems with Sync.
Hay folks, any advice?

When I heard that Nokia were teaming up with Microsoft I thought that it would be a retrograde step. However, after loosing literally hours of my life that I will never get back _ I can see that maybe it is a good idea that Nokia pull in some expertise in writing software that may not be beautiful - MS software can rarely be accused of that! But MS software does at least work. I know I have one of the least prestigious nokia phones - 5230 - but I do expect to be able to use the software that nokia advertises and supplies. The continual problems endemic with their software are making me consider taking action against them under the trading standards legislation for making false representations.
I am more than grateful for the assistance proffered by members of this forum for all their assistance - however, none of the suggestions have worked & do think that it's time that the Nokia people pick up their Iphones and ring their new US mates and get a solution to this ASAP - apologies for the rant but I am furious at the waste of my time that this represents.
Attachments:
2011-02-23 Nokia OVI - pathetic.doc ‏325 KB

Similar Messages

OVI Suite 3.0.0.284 Hangs on Windows 7

I recently upgraded OVI 2.2 to 3.0.0.284 and since I have not been able to use OVI Suite.
The upgrade reported no install errors however when I accpted the default and ran the application directly from the Install the application Hung with the window open and all menu options greyed except for view more at OVI store which works opening my default browser "Firefox".
No other options worked.
I uninstalled the application and several other installed at the same time including the usb cable driver. I cleaned all other file I could find which may have been connected to the install. I then dowloaded a fresh copy of OVI Suite 3.0.0.284 from the nokia web site and performed a fresh install after restarting my computer from scratch, the results were the same.
I contacted Nokia and logged a problem SR# 1-11397280046 but after a few unhelpfull exchanges I was basically told I was an idiot and that my system obviously had problems.
I am running a New Registered version of Windows 7 Home Edition on a Dell laptop with Intel Core i3 processor and 4gb of RAM. I also have installed and working perfectly Office 2010 Professional including Outlook as my mail client and CA Security centre 7. Photoshop 9 and various other commercial software. My system has not had any problems until now.
Windows problem log entry follows:
Problem signature
Problem Event Name:   AppHangB1
Application Name:           NokiaOviSuite.exe
Application Version:       3.0.0.284
Application Timestamp:                4d0f2a05
Hang Signature:                2cf8
Hang Type:         6144
OS Version:        6.1.7600.2.0.0.768.3
Locale ID:             3081
Additional Hang Signature 1:       2cf88db803776f0aedf9312a36807b38
Additional Hang Signature 2:       c3d3
Additional Hang Signature 3:       c3d309853c407804e5f68ef221397629
Additional Hang Signature 4:       2cf8
Additional Hang Signature 5:       2cf88db803776f0aedf9312a36807b38
Additional Hang Signature 6:       c3d3
Additional Hang Signature 7:       c3d309853c407804e5f68ef221397629
Extra information about the problem
Bucket ID:           1593749818
Does anyone have any suggestions
Thanks
Bill

Thank you for your feedback.
Could you please provide us more information on this?
1. OS and Phone details
2. Log files
Here are the instructions for attaching log files:
- Open Nokia Ovi Suite 3.0.0.284 or later
- Enable log gathering by double-clicking the enable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start enabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are enabled" dialogue
- Exit Nokia Ovi Suite from File - Exit. This is mandatory! Closing NOS to system tray is not enough!
- Open Nokia Ovi Suite again
- Try to reproduce the error you are reporting
- If the error still exists, double click the collect_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start collecting the logs when prompted by the dialogue
- Click the button to confirm the "Logs collect & zip finished" dialogue
- Attach the NOS2_logs.zip file in C:\Temp\NOS2 folder and screenshots in the error reporting form
- Go to your %TEMP% folder, which can be found by entering %TEMP% to the Windows Explorer's address bar. Then search debug_log_date.txt in this folder, where date is the current date (or choose the latest one) and attach also this file in the error reporting form. The exact %TEMP% folder paths are:
In XP: C:\Documents and settings\your_username\LocalSettings\Temp\
In Vista and Windows 7: C:\Users\your_username\AppData\Local\Temp\
- Disable log gathering by double-clicking the disable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start disabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are disabled" dialogue
Crash dump:
If you get a crash, please provide us the crash dump:
In XP:
On application crash, you'll see the dialog asking whether you want to Debug or Close. Don't do either. Closing the dialog destroys the dump file before you have a chance to copy it.
- Click the "For more information about this error, click here" link in the crash dialog, and copy the "Error signature" contents. The relevant content can be selected with mouse, and copied. Paste the text to the report.
- Find the minidump file (usually C:\Documents and Settings\your_username\Local Settings\Temp\???.dmp). If there are multiple .dmp files, check the modification time the find the one that was created at the same time the application crashed.
- Start Task Manager and end process "dwwin.exe". The dump file is locked by this process.
- The dump file can now be copied and attached. If the file is large you can upload the file on any file upload server and send us the link to [email protected].
In Vista and Windows 7:
- Expand the "View problem details" in the crash dialog and copy the contents
- Open Task manager and find NokiaOviSuite.exe from the Processes list
- Right click over NokiaOviSuite.exe and select Create Dump File.
- The dump file can now be copied and attached in the detailed error reporting form. If the file is large you can upload the file on any file upload server and send us the link to [email protected]

Sync problem in OVI Suite 3.0.0.284

Working with nokia 2630 for a long time and since a few weeks with ovi suite 3.0.0.284.
Also work with Outlook 2003. Ovi suite syncs my appointments en contacts between Outlook and 2630. This works fine, until this morning.
The problem is a winter / summer time problem, imo.
Description:
I've made an appointment in Outlook.
Startdate 29-01-2011 from 9.00 - 12.00, every 5 weeks with an enddate on 18-06-2011.
Then an OVI sync started, which ends as usual in a correct way.
What shows the result on the 2630:
date 29-01-2011, 9.00 - 12.00
date 05-03-2011, 9.00 - 12.00
date 09-04-2011, 8.00 - 11.00
date 14-05-2011, 8.00 - 11.00
date 18-06-2011, 8.00 - 11.00
The last 3 apoointments need to be manual corrected to 9.00 - 12.00.
When summertime starts only systemtime is updates and not the appointment times.
I hope I made myself clear enough to let you solve this application failure.
Kind regards
Gerard Roelands (groelands)

Could you please provide more information on this?
1. which GMT seetings you are using for your phone and system?
2. Are you using any daylight savings seetings for your phone, system and outlook?
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Ovi Suite 3.0.0.284 not recognizing N8

After I updating to new version of Ovi Suite, N8 device is not recognized. I did re-install/re-boot my windows 7 64-bit. No use.
I did try to revert back the Ovi install, funny thing is it is not allowing me to use the older version.
I doubt that Nokia OVI team didn't test the latest version before releasing to public.
Solved!
Go to Solution.

Hi Vzy & OHCM,
Thank you for your valuable feedback
Could you please provide more information regarding this issue.
- System Information (Help-About Ovi Suite-System Information Copy and Paste.
- Device Info (*#0000#)
- NOS Logs.
Here are the instructions for attaching log files:
- Open Nokia Ovi Suite 3.0.0.284 or later
- Enable log gathering by double-clicking the enable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start enabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are enabled" dialogue
- Exit Nokia Ovi Suite from File - Exit. This is mandatory! Closing NOS to system tray is not enough!
- Open Nokia Ovi Suite again
- Try to reproduce the error you are reporting
- If the error still exists, double click the collect_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start collecting the logs when prompted by the dialogue
- Click the button to confirm the "Logs collect & zip finished" dialogue
- Attach the NOS2_logs.zip file in C:\Temp\NOS2 folder and screenshots in the error reporting form
- Disable log gathering by double-clicking the disable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start disabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are disabled" dialogue
You can send these files and information to [email protected] mailbox and please mention this forum link and your discussion forum username in the email.
Looking forward to hear from you at the earliest
Regards
Nokia Ovi Suite Team

Ovi Suite 3.0.0.284 "Could not sign in" problem (N...

Hi,
I have just installed Ovi suite 3.0.0.284 as suggested through software update and it works but I cannot sign into my account. I enter my details and I get an error as attached.
The following things are ok:
I can check for updates
I can sync everything
I can download new maps
I can browse the internet on my computer and get my email, etc
I can logon to Ovi online with these details and I could be fore upgrading.
Does anyone else have this problem or a solution?
Thanks, Rob
PS I have no proxy's set, this is at home on broadband.
Attachments:
PrtScr capture.jpg ‏12 KB
PrtScr capture_2.jpg ‏19 KB

HI,
Some suggestions for your Ovi account issues:
I can not sign in my Ovi account with Nokia Ovi Suite 3.0, why?
With Nokia Ovi Suite there is currently a known problem with expired certificates that can potentially prevent OVI account sign-in.
As a workaround you can remove the problematic certificates manually:
Go to Internet Explorer > Tools > Internet Options > Content > Certificates > Trusted Root Certification Authorities. Delete all GTE CyberTrust certificates whose expiration date has passed. You should be left with one GTE certificate that is valid.
Why i am not able to sign my Nokia Ovi account with Nokia Ovi Suite?
-Intermittent problems are most likely network connectivity or server problems.
If the user cannot sign in at all through Nokia Ovi Suite (NOS) but can sign in to ovi.com through a web browser then the reason is most likely one of the following:
- firewall settings do not allow nokia server process to communicate with the server,
- proxy settings are not configured correctly in Internet Explorer (NOS uses IE proxy configuration),
- proxies require authentication but credentials have not been provided in NOS settings,
- the internet service provider does not allow access to ovi.com (but in this case sign in with a browser would not work either if the same network connection is being used), or
- Windows WinTrust framework is not functional so nokia server cannot verify the signature of Nokia Ovi Suite (This may be a problem in pirate/unregistered versions of Windows or if the PC has been infected with a virus)
Br
Mahyav

Ovi Suite 3.0.0.284 crashes all the time during co...

Ovi Suite 3.0.0.284 crashes all the time during contact sync
Workaround for this issue:
Please go to Tools>Options>Contacts and uncheck box under Sync with your Nokia account in Ovi.com
- Sync now
Hopefully this will solve your contact sync problem
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

or just use the pc suite wich is solid!

Ovi Suite 3.0.0.284 crashes

Ovi Suite 3.0.0.284 crashes every time on startup.

Can't really post anything specific to help you here without further detail from you. Here are a few general things to check:
Have you checked your PC for applications and services running in the background that may be interfering with the ovi software?
Is your system clean of viruses, spyware and malware?
Does your system meet the minimum hardware and software requirements for the ovi software?
Do you get any error messages when is crashes?
Does windows own logs contain any error messages?
Does your system run well in general?
A bit obvious but have you rebooted it since installing the ovi suite?
Have you tried uninstalling then reinstalling?

Ovi Suite 3.0.0.284 has stopped working on windows...

Hello,
Since I bought the Nokia N8 and I'm trying to run the Ovi Suite I always get the message "Nokia Ovi Suite has stopped working"
"A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available".
Event viewer doesn't help really...
Does anyone knows the cause of this or perhaps even better, has a solution?
I tried already :
Un-install Re-install
Run as administrator
Run XP SP3 compatible
Thanks anyway.
Kind regards,
Chris

Thank you for your feedback.
Could you please provide us the log files?
1. Here are the instructions for attaching log files:
- Open Nokia Ovi Suite 3.0.0.284
- Enable log gathering by double-clicking the enable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start enabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are enabled" dialogue
- Exit Nokia Ovi Suite from File - Exit. This is mandatory! Closing NOS to system tray is not enough!
- Open Nokia Ovi Suite again
- Try to reproduce the error you are reporting
- If the error still exists, double click the collect_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start collecting the logs when prompted by the dialogue
- Click the button to confirm the "Logs collect & zip finished" dialogue
- Attach the NOS2_logs.zip file in C:\Temp\NOS2 folder and screenshots in the error reporting form
- Go to your %TEMP% folder, which can be found by entering %TEMP% to the Windows Explorer's address bar. Then search debug_log_date.txt in this folder, where date is the current date (or choose the latest one) and attach also this file in the error reporting form. The exact %TEMP% folder paths are:
In XP: C:\Documents and settings\your_username\LocalSettings\Temp\
In Vista and Windows 7: C:\Users\your_username\AppData\Local\Temp\
- Disable log gathering by double-clicking the disable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start disabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are disabled" dialogue
You can send these log files, system information details to [email protected] mailbox

Mac Mini won't connect to internet using Apple products (Safari, iTunes, AppStore). Date and time are frozen to the moment CPU is booted up. Firefox works. Cannot update.

For the past few days my Mac Mini has been having issues.
Safari won't connect to internet, but Firefox does.
Time and date are frozen. Only resets when copmuter is re-booted.
Unable to update via App Store and iTunes won't connect either.
Please advise.

Hi again,
Let me ask for some better help for you that is familiar with this problem (if in fact it is a similar problem with the IP address and your ISP.
The other topic concerning this can be found at:
http://discussions.apple.com/thread.jspa?threadID=2725608
It is a somewhat lengthy thread but may just apply to your situation.
Anyways I will see if I can call on some better help for you. Hang in there. Best to arm yourself with enough info before contacting Comcast so they might know what you are dealing with fully.
littleshouders
edit: I have posted for some extra help for you that may have a better idea of what's going on if it is your ISP and their modem and how it handles the IP address causing Safari and iTunes not to connect. Hang in there it may take awhile but I'm sure someone will pop in to help.
Message was edited by: littleshoulders

How to enable a disabled iPod that won't connect to internet

trying to enable my disabled 5th generation iPod touch. I have tried connecting to iTunes on the computer, which I couldn't get it to do anything. I then tried using the "Find my iPhone" website and erased the iPod. However, I got a message that says "This iPod will be erased when it connects to the internet". How do I connect a disabled/locked iPod to the internet/wifi while it is waiting to be erased because it won't connect to internet/wifi?

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

Won't connect to Internet explorer....just got this computer a week ago brand new

I just got this computer brand new a week ago. It started trying to watch vid on the net and it workstation show the picture. Then 2 days later it won't connect to Internet explorer at all. I'm so frustrated I mean how is this possible to have problems already. If I can't fix this tomorrow I'm taking it back. Please help thank you

Before you go there call your provider first and have them check the provisioning on the phone. They will ask if you did this when you go to the Genius Bar.

Brand new Apple TV won´t connect to Internet

I just bought an Apple TV 3rd generation today. Unfortunately I´m having some issues installing it.
The Apple TV does connect to my wifi network but won´t connect to Internet. I´m currently using Time Capsule as router and thought that all Apple gadgets would have no problems connecting to each other. Both my Macbook Air and iPhone can connect to Internet when using the same wifi. I´ve tried to restart and restore Apple TV a few times and have also restarted my router. Apple suggested that when troubleshooting, but it did not work. Anyone who knows how to solve this problem?

I´m not sure what just happened, but when I woke up this morning and started Apple TV it worked. Haven´t done any changes in settings...
Out of curiosity, if the same problem occurs again how would I solve the internet connection problem. Yesterday I just saw computers/settings on the main screen.

New iPhone 4s won't connect to internet

New iPhone 4s won't connect to internet beyond my home wi fi. How can I correct this? I need internet where I go.

I've got exactly the same problem.
Upgraded to iOS7 all was fine.
It then prompted me to upgrade to 7.0.2 and now my iPhone 4s won't connect to Internet anymore.
There was also a carrier settings update that I accepted which could have broken things.
I've tried different APN settings but it still won't connect for me :-(
Tried a Reset Network Setting, and the problem is the same.

Safari won't connect to internet; Firefox will ???

Safari won't connect to internet; Firefox will???
Wierdest thing. For some reason Safari won't browse or connect to the internet anymore. When I open Safari the default address is in URL bar, but with highlighted (words only) in blue and it just sits there all day. I can't connect to any web site on the net.
However, if I open Firefox all is fine and my Mail is all fine also.
I've repaired permissions a few times and even trashed the preferences for Safari, restarted computer etc, but it still refuses to actually display anything. I get a blank white page, then after about 2 minutes it simply says "Safari can't open the page. Because the server stopped responding".
As I said, no problem with Firefox.
Any ideas.

I thank you for getting me into the right ball-park otherwise I would not have spotted it.
You're welcome. Glad I could help.
Please consider marking this post "helpful" next to my name ((you'll need to log-on to the forum).
Aloha from Big Island.

Ovi suite 3.1.1.90 won't stay logged on to Ovi

Is there any way to fix this? you can check the box "stay logged on" but it has no effectg. every time i sync i have to re-enter my username and password.
Is there any way to fix this? It's beyond annoying
Win 7 Pro 32
I have already uninstalled all things Nokia, nuked all folders that i could find (including in c:/appdata) plus deleted all registry entries that I could find.
(98 days to go until I can finally get rid of the N97 and Ovi disaster, which will have been 730 days too many)
Ever seen a black lemon? They turn black when they rot. My N97 is black. 'nuff said

@ahxsisu
In exactly 98, now 97 days my contract is up and I can end my ordeal with the N97 and Ovi-Suite.
I am counting the days until i can put these truly unpleasant, tedious two years behind me. Instead of making my life easier (as my trusty old Palm T|X did) The N97 and Ovi-Suite have made things needlessly complicated and tedious.
There were all the bugs in Ovi Suite, removed features (Music sync), buggy features were axed instead of fixed and new bugs introduces (can't add .m4a files to music).
Worse though is the truly pathetic N97 handset, poorly designed and conceived and even more poorly executed.
I wonder which dimwit came up with the 32 GB mass memory / 64mb main memory split? (Of which I can never get more than about 12 mb free, hence I cannot even use QT based apps.
The thing crashes, freezes and wokrs erratically on a more or less regular basis and it's not a faulty unit, all three of my N97s exhibited the same nasty behavior.
I have to take the battery out so frequently (~5 to 10 times a week) to restart this brick (because nothing else works) that the back cover barely stays in place now.
That's why I am counting don the days and I will derive great pleasure in taking a big hammer to the N97 as soon as I get a new handset that most definitely won't be made by Nokia.
The N97 and Ovi Suite have singlehandedly destroyed almost 14 years of brand loyalty that was only overshadowed by my time with the also quite **bleep** 6280 that I eventually got exchanged for a 5800xm that worked ok.
Ever seen a black lemon? They turn black when they rot. My N97 is black. 'nuff said

OVI SUITE 3.0.9.284 won't connect to internet

Similar Messages

Maybe you are looking for