OVI Suite 3.0 problem recognizing Nokia device

Workaround for this:
1. Disconnect your phone from PC if connected.
2 .Open Control Panel and go to ‘Programs and Features’for windows7 and "Add/remove program" for Windows XP
3. From the list of available programs, choose ‘Nokia Connectivity Cable Driver’
4. Click on the ‘Change’ button on top toolbar.
5. In the setup dialog box that pops up next, choose ‘Repair’ and select ok. Wait for setup to complete.
6. Restart the computer if prompted.
7. Now connect your phone to the PC. Driver installation should complete and Ovi suite (hopefully) should detect your mobile properly now.
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Hi zielak666 ,
I am not sure whether this will solve your problrm but you could try this once.
1. Disconnect your phone from PC if connected.
2 .Open Control Panel and go to ‘Programs and Features’
3. From the list of available programs, choose ‘Nokia Connectivity Cable Driver’
4. Click on the ‘Change’ button on top toolbar.
5. In the setup dialog box that pops up next, choose ‘Repair’ and select ok. Wait for setup to complete.
6. Restart the computer if prompted.
7. Now connect your phone to the PC. Driver installation should complete and Ovi suite 3.0.0.284(hopefully) should detect your mobile properly now.
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Similar Messages

E5: Ovi Suite has lost connection with your device...

I am trying to update the software on my E5 using OVI suite but I keep getting an error during the install phase (after backup). The following error and instructions are displayed in the OVI suite window but makes no difference when I follow these instructions (just end up back with the same error).
"Nokia Ovi Suite has lost connection with your device. Follow these steps to help reconnect your device:
1. Remove USB cable from your device.
2. Restart the device (turn off and on again).
3. Re-insert the USB cable.
4. Click 'Ok' below to continue updating."
Current E5 software version is 042.007.
I am trying to update to E5 software v. 043.115
Any ideas?

Yep having the same issue. Just got a replacement handset due to the random restarting issue, soon after setting up the new handset I get a message on phone saying software update is available. Both OVI suite and Nokia software updater say version 43.115 is available (about 200mb in size), I currently have the same version as you 42.007. It claims to do a lot of improvements to the handset. The update downloads fine but when it comes to installing I keep getting the same issue. Phone simply will not restart automatically and the update restarts then fails at the same point over and over. Had the same problem with my previous handset.
I spoke with my network provider to see if it was an issue with the handset needing firmware specific to them but they said no it is an issue with the firmware itself and has been happening to everyone since its release!!! They said I should not download it until Nokia has resolved the issues with it. But how do I know when that will happen as I cannot find anything put out by Nokia stating there is an issue or anywhere on web forums saying there is actually a problem.

OVI Suite Photo View Problems...

Hi, please help. Ovi suite does not display Photos. Just getting Default grey image for everything on the thumbnails. OS XP home (Service ack 3). Have uninstall the application deleted everything to do with Nokia. Downloaded the application again and still the same problem. Nokia Ovi version 3.0.0.284. The only problem is that, Just shows grey thumbnails and no thumbnail photos. See screenshot attatched.
Attachments:
Nokia.JPG ‏52 KB

Hi,
I guess the installation of Ovi Suite is corrupted, please follow the steps provided below to assist you in this regard
Step 1
- Go to Add/Remove in Control Panel
- Click Ovi Suite
- Click Repair.
Once repair is completed then please restart computer and check.
If Step 1 didnt work, then try the below step
Step2
-Go to Add/Remove in Control Panel
- Click Ovi Suite
- Click Uninstall
Also uninstall the following f
- Nokia Connectivity Cable Driver
- PC connectivity Solution
Then right click my computer, click manage.
- Device Manager-Ports- If you find anything by name Nokia please unistall ( Dont remove anything else)
Then reinstall windows Installer from the link provided below
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&dis...
- Then restart computer.
- Download and install Ovi Suite
- Restart Computer again
- Connect the device, dont open Ovi Suite and wait for all the driver to be loaded by windows.
- Once done then lauch Ovi Suite.
- Check for the issue
Hopefully this helps
Cheers
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OVI Suite 3 Major problems on my computer

Hi,
As stated above, here are the 3 major problems I have encountered:
1 - Cannot activate the Backup in ovi suite. Message shown "Another operation ongoing". Sometime got this problem when using PC suite as well.
2 - Conflict with K-lite codec pack video codecs. Multiple instances of the a video codec will be opened in the system tray area. It sometimes go up to about 50++ instances.
3 - nokiamserver.exe processor do not close when ovi suite is exited. I need to manually close it from the task manager.
Additional info:
Using:
- Win XP pro with service pack 3
- OVI suite ver. 2.1.1.1
- K-lite codec pack 5.9 full
- E66 with 400.21.013
Can anyone please help to solve the problems. Thanks a lot in advance.
Thinking of switching back to PC suite if problems remain unsolved.
Solved!
Go to Solution.

[SOLVED]
My Solution:
1) Backup contacts using PC Suite.
2) Update firmware to v410 using PC Suite. Install my phone E66
2) Uninstall K lite codec pack n remove all related registry.
3) Import contacts back to my phone E66. Uninstall PC Suite and all nokia related drivers, registry n folders from computer. Phone driver also uninstall.
4) Reboot. Install OVI Suite 2.1.1.1. Install E66
5) Download n install K lite codec Full version 5.6.0. Set ffd show filter to open as many media files as possible. Set ffd show filter to open base on whitelist. Set ovi suite and nokiamserver.exe into ffd show filter blacklist.
This solved my problem 2 above. Hopefully its not a temporary fixed.
6) In OVI suite select auto sync off for everything. Connect E66 to phone, wait for 10 to 15 mins. Backup function should work. Backup phone.
With this problem 1 above is solved.
Last but not least, use task manager to kill nokiamserver.exe process manually. After ovi suite is exited. Hopefully, nokia will set ovi suite to kill the process when ovi suite exits in the near future.
7) Now you can add applications, configure your phone with your operator settings.
Cheers.

Ovi Suit FW update problem

Hi there i have installed the following:
Nokia Ovi Suite 2.1.0.87
Nokia PC Suite 7.1.40.6
PC Connectivity Solution 10.5.1.0
Connectivity Cable Driver 7.1.27.0
Nokia Ovi Suite Software Updater 2009.46.1.60264
Maps Service API 3.0.38.0
Nokia mPlatform 2.6.86
Ovi Desktop Sync Engine 1.1.0.80
Betriebssystem:
Microsoft Windows 7 64-Bit-Edition
Sprache: Deutsch
Erkannte Internet-Browser:
- Microsoft Internet Explorer 8.0.7600.16385
- Mozilla Firefox 3.6 (Standard-Browser)
Erkannte Bluetooth Pakete:
- Microsoft (Version: 6.1.7600, Build: 16385)
Now i want update the Firmware on my Nokia 5800 Xpress Music, the Ovi Suit takes long to find the Firmware update on the Update Screen. Then i click the "Install" Button. Then it tooks some time to determine some infos from Phone. Then i see the next screen with the Infos that current V 31.0.101 is on the phone and V 40.0.005 is the new firmware that i want to install. After click "next" i agree with the Terms and click again "next". Now i make a Backup of my current Phone Settings and Data and after that i Click "install". Now i have display something like "prepare download" (on german version: "Herunterladen wird vorbereitet...") but nothing happens, no network traffic or similar no change also after 1h waiting. I tried with disabled Firewall and AV but no effect.
Has someone a idea what i coul'd do?

The specs:
Nokia Ovi Suite 2.1.1.1
PC Connectivity Solution 10.18.0.0
Connectivity Cable Driver 7.1.29.0
Nokia Ovi Suite Software Updater 2010.18.0.60492
Maps Service API 3.0.38.0
Nokia mPlatform 2.6.86
Ovi Desktop Sync Engine 1.1.0.82
Microsoft Windows 7 32-bit Edition
Language: Polish
Connection: USB
Nokia 5230
Firmware: 10.0.071.259.02
Exactly the same issue, when trying to run FW update, it hangs on the 3rd step (preparing to download). Tried almost everything what came into my mind...
Any solution for this?
Thanks!

Help with Nokia Ovi Suite - Phone Space Problem

Hello. I need some help. I have a smart phone Nokia 5530 XpressMusic. Well, the problem is, when i connect my phone to the Nokia Ovi Suite, and try to get some themes on my phone, i can't, because it says, that i don't have enough space on my phone. And when i check memory on my phone it shows: Left space: 2,5 mb And on memory card it says: Left: 2,5 gb. Why can't i then download anything on my phone anymore? Please help.
P.S.: Themes are not too big, they're only about 1 or 2 mb.
Using Nokia 5530 XpressMusic

The problem is the lack of free space in your phone memory. Even though the memory card has plenty of free space - some content require still space in the phone's internal memory. And in many cases it requires more space than the actual file (if the file is decompressed in the device, it takes easily twice the size of the original package).
Freeing space in the device's internal memory should help.

Danger Nokia OVI Suite ... problem with Lotus !!!

Nokia Ovi Suite can not communicate with any other Lotus software, but find it after installation.There is no warning! Communicates only with MicroShit.
Update PC Suite to Ovi suite gave me only a waste of time.

Hi Teemu,
I am experiencing the exact same problem with OVI Suite shutting down when I connect my Nokia N8. This is very frustrating considering the original post was done 4 months ago and to date there does not seem to be any resolution.
I am runnig Nokia OVI Suite 3.0.0.290 on Windows 7 Professional with N8 Device Software 0.13.016 installed and have uninstalled and re-installed OVI Suite as well as run RegCure from ParetoLogic to see if it is a DLL conflict but there are none reported.
Microsoft Error Message Information
Problem Event Name: BEX
  Application Name: NokiaOviSuite.exe
  Application Version: 3.0.0.290
  Application Timestamp: 4d46886f
  Fault Module Name: VersitConverter.dll
  Fault Module Version: 7.0.121.0
  Fault Module Timestamp: 4d0f0903
  Exception Offset: 00005cc4
  Exception Code: c000000d
  Exception Data: 00000000
  OS Version: 6.1.7600.2.0.0.256.48
  Locale ID: 7177
  Additional Information 1: 9ef5
  Additional Information 2: 9ef5704aa714be9adcc8414a390ee62d
  Additional Information 3: fcf3
  Additional Information 4: fcf34b9cc0cbdbb2ef24f600ca071c72
Problem Event Name: BEX  Application Name: NokiaOviSuite.exe  Application Version: 3.0.0.290  Application Timestamp: 4d46886f  Fault Module Name: VersitConverter.dll  Fault Module Version: 7.0.121.0  Fault Module Timestamp: 4d0f0903  Exception Offset: 00005cc4  Exception Code: c000000d  Exception Data: 00000000  OS Version: 6.1.7600.2.0.0.256.48  Locale ID: 7177  Additional Information 1: 9ef5  Additional Information 2: 9ef5704aa714be9adcc8414a390ee62d  Additional Information 3: fcf3  Additional Information 4: fcf34b9cc0cbdbb2ef24f600ca071c72
Please feedback on status of resolution available from Nokia.
Thanks
Sean

Nokia Ovi Suite Beta discussion Problem

I am a beta tester for Nokia ovi suite but when I click on Feedback & log in to Nokia discussions, it says
"Sorry, you do not have sufficient privileges for that action.
Please click the Back button on your browser."
So please help me in this issue
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Hi,
The registration for limited Nokia Ovi Suite 2.2 Beta for registered members only has ended:
http://discussions.europe.nokia.com/t5/Nokia-Ovi-Suite/Registration-for-Beta-Test-of-Nokia-Ovi-Suite...
We have sent email to all who registered including detailed information how to access the Beta discussion forum. If you have access problems, please contact the Nokia Ovi Suite Beta team as told in the instructions in the email.
Thanks,
Kale

C7 and Nokia Ovi Suite photo sync problem

I can sync all may data and calendar etc but photos will not sync or copy to my computer. Updated the phone software and d/l latest version of NOS software to no avail.
Chin Chin homie homie okacheebeesadoo

I'm replying quite late on this thread. It's quite possible that you would have already gotten your answer by now. But even then I suppose some comments won't do any harm.
The feature of custom labels for Contact details is really a feature directly dependent on the capability of the Nokia Phone model you are using. E.g.. My old Nokia N73 had this feature, however, my Nokia E7-00 does not.
Although I miss this feature of custom contact labels, I believe that this feature does not conform to the global contact schemas standards. And perhaps that's why it may have been discontinued even in the supporting software like PC Suite or the Ovi Suite Applications.
Hope this helps!
Cheers,
Atul

Ovi Suite (latest version) not recognizing my devi...

I have just installed Ovi Suite and get this message when trying to recognize my N97: "port_#0002.Hub_#0007"
I installed PC Suite and it recognized my phone at once.
Any suggestions?

Well I again repeated the posting by 'stray-photon' but it wasn't a quark! No it did not work I removed all the Nokia sftware, I ran the Nokia cleaner, I rebooted, I downloaded for the sixth time the Ovi suite and I installed it.
This time I did NOT let windows look for a driver to recognise the device I cancel that bulletin. OVI proceeded by it's self. It found recognised and named the 5800XM. This time it asked for my Nokia account and sign in - that has not happened before - are the software chaps and chapeses not adhering to software realese progressions!!!! Tut! Tut! When this had finshed it present the OVI primitive styled screen and as anticipated went into the 'setting up..' phase seemingly ad infinitum. It does occasionally seem to send a packet to the internet but I have no means of proving that as I do not have a sniffer. It cannot find the map server or indeed do anything else. Structurally the map server should be a separate entity so maybe they have a common issue.
So now three weeks to my knowledge Nokia have known about this fundemental problem and in three weeks nothing has happened. In three week a connection can be made to almost anything. I can only assume from this that it is a) of low priority - sold the device so who cares or b) the software dept have other higher priorities == a) or b) no one is actually capable of doing it or c) OVI is structurally incompatible with Xp = BAD design.
Which ever, they are treating their customers with zero respect. In over 40 years I have connected many different devices from pyrometers to weigh scales to radio data terminals they are all easier than printers used to be. Nokia wake up, face the music and deliver.

OVI Suite can't find a bluetooth device in my Note...

hai,
i bought a new laptop a couple of weeks ago .. (HP Pavilion dv6-3177ee)
it comes with bluetooth version 3.
i installed ovi suite and pc suite .. but when i try to connect my phone via bluetooth , it gives me the next massege :
"Bluetooth is turned off or unavailable on your computer . Turn on Bluetooth or or refer to help ..."
I checked the bluetooth .. and it's ON .. I tryed to send a file via blutooth to my phone and it's sent.
the blutooth device name is :
Ralink/Motorola BC4 Bluetooth 3.0 + HS Adapter
and I have the latest driver for it...
can anyone help please...
here are my data :
PC Connectivity Solution:
Version 10.43.0.0
Nokia Connectivity Cable Driver:
Version 7.1.36.0
Operating system:
Microsoft Windows 7 64-bit Edition
Language: English
Language for non-Unicode programs: العربية
Detected Internet browsers:
- Microsoft Internet Explorer 8.0
- Mozilla Firefox
Detected Bluetooth stacks:
- Microsoft (Version: 6.1.7600, Build: 16385)
==========================
I've contacted with HP customer service .. they said as long as I can send and recieve files via my bluetooth .. then it's a (Nokia PC Suite)'s problem!!!
any suggestions?

this is the answer to your issue....
the problem is not the Nokia PC Suite.... it is HP that is to blame for adding such slopy hardware that is built not to be usable by other external software.. i have a HP Probook 4530s and it uses the same but newer version, bluetooth hardware Realtek Motorola BC8 Bluetooth 3.0+HS Adapter that has to use motorola software...this motorola software is able to connect to my phone via bluetooth and acts like a built-in nokia pc suite / Windows bluetooth driver... not allowing the actual nokia pc suite access to the bluetooth hardware... in short nokia pc suite is Incompatibile with Ralink / Realtek Motorola BC4 / BC8 Bluetooth 3.0+HS Adapter... so if you have this problem ask HP to come up with new software that works on the motorola hardware that is compatible with nokia PC suite... this is the problem with products that have parts built by other companies.. (Incompatibility)
thats why i like Apple and nokia they dont out source other brands to make parts... but recently nokia ran to microsoft for the lumia windows cause there symbian software was loseing against ios and android..

My computer/Ovi Suite can't recognize my nokia 523...

Hi, I just got my new nokia 5230 and I am trying to connect it to my computer with a nokia CA-101 cable but the computer can't recognize it, keeps telling me that my phone is a unknown device and 'one of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it'.
I already downloaded Ovi suite and it's the same problem there:
'Nokia Ovi Suite could not recognize your device. Try disconnecting and re-connecting the USB cable.'
Well I've done that again and again, and I selected the 'PC Suite' USB mode on my phone but it's always the same story...
What to do???

The device (phone) side only support "PC Suite" mode, there is no "Ovi Suite" mode.
The phone can connect as Massive Storage or PC Suite mode without any problem. But Ovi Suite does not detect the phone at all.
Ovi Suite version is 2.2.1.23
Phone Software version is 12.2.082
Why?

6220 Classic: Ovi Suite Software Update problems

Hello everyone,
I am trying to update the firmware of a 6220 Classic via Ovi Suite (2.1.1.1). I connected the phone, and started the software update process. I was informed the current firmaware version is 03.23, and that version 5.15 is available. I proceeded downloading the (148mb) firmware update.
After that the update process started, and I was informed to ignore all USB connection notifications. Notifications like "Nokia Flash Parent detected" were displayed with one informing me that the driver for one of these "devices" failed to install.
I then got the "Device recovery" error, stating that Ovi Suite lost connection with my device, and presented me with 4 steps to follow to "help reconnect your device". None of this helped, and I kept on getting the same error. Now I am lost. The 5.15 update is also not available OTA. Luckily the phone was not bricked in the process, and is still working fine at version level 3.23
Any ideas on how to get Ovi Suite to install the update? My system specs: Windows XP Pro SP3 with latest fixes/updates.
Thank you.

I always use Ovi Suite to update 3 phone (5310, 5610, 5800), no problems so far. However once caveat on s60 phone like yours is that when problems like this occur, you could try to update without a memory card inserted. If that fails, hard reset the phone and update the blank phone (back up first before resetting of course). If that still fails, take it to a Nokia Care Center.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

Need help with Nokia ovi suite v2.1.1.1 & nokia PC...

The problem is that whenever I put back the messages to my N79 using nokia ovi suite v2.1 or v2.1.1.1 or nokia PC Suite v7.1.40 using drag & drop , the messages are displaying in the last name then first name format, however it should be First name then Last name format as my contacts are already set to first name last name format
I had already tried updating phone software done by nokia care centre, hard reset, drag & drop, use different versions of ovi suite but nothing is working. So tell me which software is causing this problem. So plz help me in this problem
Is it a firmware problem or Is it a bug in nokia handsets or it's a international standard formatbecause if it's the 3rd case then make a fix for India because here people likes to have first name last name format.
NOKIA N79 V32.001.218.2
Product code:-0573960 Rm-348
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Hey,
Tools > Options > Contacts > Show and sort contacts as :
First name last name
Last name First name
Have u checkd abv option in NOS 2.1.1.1?
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OVi Suite 2.0 problem - Watching Photos/Music usin...

Hi,
I have a problem trying to create watch folders for my OVI Suite.
I'm trying to add watch folders for my photos and music (all which are in an external HDD) and whenever i try and select a folder from my external HDD it won't let me click on 'OK'.
I'm trying to get my music and audio synced into my Nokia N97 (with Firmware v1.2). But i am sure that is not an issue, as i tried doing this with the phone unplugged.
So does anyone have any ideas why it's not lettigin me add watch folders from my external HDD?
I have OVI Suite v2.0.1.35 on Vista Ultimate 64-bit.

teemukankaanpaa wrote:
Hi,
Yes, unfortunately this is functionality. In the short term I can have the design changed so that you will get instructions or a message of some kind explaining the situation, but the actual problem cannot be fixed that quickly.
Cheers,
Teemu
Well, it's been over a year and it doesn't look it's been changed (and no instructions or message, either, that I could see). Anyone have an update on this? My music folder is over 12 gb and I had ot move it off to an external hard drive because my computer was nearly out of room.

OVI Suite 3.0 problem recognizing Nokia device

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