OVI Suite 3.1.1.78 : N8 fails to sync/connect

Hi,
Since i upgraded OVISuite to 3.1.1.78 my N8 cannot connect to it.
That's strange because OVI suite is able to read phone detail (version from the phone R1.2, and space on memory). But when i clic on contact/Photo/Maps... it always say to set my phone on USB OVI suite mode.
The problem is that is already set on that mode.
I have already restart my phone.
Thanks for help

Hi,
Can you check this link below?
http://discussions.europe.nokia.com/t5/Nokia-Ovi-Suite/Cannot-restore-the-back-up-on-my-new-replacem...
Br
Mahayv

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When syncing contacts on my N900 the status bar progresses to about 75% completion and then I get an error (attached) stating that the Contacts did not sync, that I should unplug the USB cable (or Bluetooth) and reconnect and sync again. I have done this multiple times and I keep getting the same error. The error code number is 8004fd02
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error.JPG ‏196 KB

Hi,
We are really sorry to hear this.Could you please provide us the logs so that we can investigate on this? Kindly send the details here: [email protected]
Here are the instructions for attaching log files:
Follow the instructions and download debug_conf.txt
"Please follow these instructions to gather and send the log files:
1) Exit Nokia Ovi Suite
2) Download and unzip the file debug_conf.txt
3) Copy the file in your PC in the installation folder (Usually C:\Program Files\Nokia\Nokia Ovi Suite) If the file already exist, replace it.
4) Open Nokia Ovi Suite and do whatever you need to do to reproduce the problem
5) Exit Nokia Ovi Suite
6) Go to your %TEMP% folder
In XP: C:\Documents and settings\your_username\LocalSettings\Temp and In Vista and Windows 7: C:\Users\your_username\AppData\Local\Temp
but can be found also by entering %TEMP% to the Windows Explorer's address bar
7) Take a copy of the files called debug_log.txt and DalMeasurementFile2.log
8) Open Control Panel - Administrative Tools - Event Viewer - Application - Right click - Save Log File As (and use the text format)
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Attachments:
debug_conf.txt ‏2 KB

Ovi Suite 2.2.0.245 broke Outlook 2010 sync, stuck...

241 worked pretty well, but with 245 I cannot sync with Outlook 2010 at all.
The preparation phase will not complete:
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It also cannot be aborted.
When setting up sync, the selection of Outlook folders is very slow (several minutes), but it eventually does allow me to choose a folder. Still, I'm guessing the problem lies with the Outlook interface (MAPI?)
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Related info:
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I am not sure this will solve your problem but you can try this once.
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2. Delete the files from here If anything is there
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
3. Please download MSI clean up utility from the below link
http://support.microsoft.com/kb/290301
Once installed please select the programs related to Nokia and click remove.
Restart Computer.
Then download and install Windows Installer, so that the installer is upto date.
http://support.microsoft.com/kb/555175
4. Restart the PC
5. Download and Install latest OviSuite http://europe.nokia.com/support/download-software/nokia-ovi-suite
6. Connect the device and try to sync
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Ovi Suite 3.1.0.91 fails to sync recurrent events ...

Just installed Ovi Suite 3.1.0.91 and tried to sync and this software still shifts every annual recurrent event back a day on syncing with MS Outlook 2007.
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I think this has been a problem with Ovi Suite from the begining.
(Phone is a Nokia E71-2 501.21.001)

which operating system you are using?
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Ovi Suite Fails to connect to Internet

Ovi suite do not recognize when the lap top is connected to internet and trying to use the update software icon. I alreday tried downloading the software twice. What can I do?

Anche io in Italia, dopo aver fatto l'aggiornamento di Ovi Siute, non riesco più a collegarmi a internet e quindi non posso aggiornare il mio Cellulare N97.
ho povato a reinstallare il programma ma niente.
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dkaminsky wrote:
I have the same issue: the country is Russia, internet is up, but the Suite states that entrance to the ovi system is impossible, since it cannot connect to the server.

HELP! pc suite/ovi suite won't read sms on my 5800...

Hi all! I have a VERY BIG problem. I own a 5800, I have about 3000 sms on the memory card. I want to move them on my PC, so i can delete from my nokia. PROBLEM IS: neither pcsuite nor ovi suite (even 2.0) can access my sms. both software fail. here's what happens.
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in other words... i can read the sms fine on my 5800, it says there are over 3000, but when i try to access them with a pc software, it doesn't work for some reason.
HERE'S WHAT I THINK MIGHT HAVE HAPPENED. some time ago, using pc suite, i did a restore of a backup. during the restore, i got an error while it was restoring the sms. at that time, i didnt pay too much attention, since i noticed all the sms on my phone were ok, none was missing. but what I THINK happened is that since then the sms structure on my 5800 is screwed... and for some reason, my phone can read them fine, but pc softwares dont.
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first of all, thank you for your reply!
no, very few of those 3000 sms are from operator/config messages and such... maybe 10 or 20...
i tried nokia pc photos some weeks ago... and it worked, infact i can still see the sms/photos saved on my pc from that day. if i try it now, tho, i get the same errors i get with pcsuite/ovi suite... sync fails and basically does nothing, doesnt update any new sms (last one appears to be of the end of april, which is the last time i had used nokia photo).
this seems to confirm my fear... for some reason, probably after that messed up restore i did, something in the sms structure on the memory card got messed, and now no software can read them properly, even the cell backup program. but for some reason, my nokia can read them fine, if i simply access the messages.
question now is... does nokia have a tool to fix cases like this? i find it ironic that my cell can see all the sms but none of the nokia programs can actually access them. thank you very much!

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i dont understand how you did it.. but it seems still problem for me
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Attachments:
ovi problem.jpg ‏51 KB

5800 XM - Ovi Suite Support Software Installation ...

Hi guys
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Cheers
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Please try either to update the Nokia Software Updater to the latest version from Nokia.com or uninstall the Nokia Ovi Suite and PC Connectivity Solution from Windows Control Panel (Programs and Features) and then reinstall Nokia Ovi Suite 2.2.1.23.
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

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Hi everyone. Just discovered the nokia discussion forum
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So have you done what the error message says: have you checked or deactivated your firewall settings ?

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hi,
I am using C3 V7.20 and XPSP3, NOS 3.0.0.284 (English) and i donot have any problem.
Could you please provide more details on this?
1. Phone software version and language
2. NOS version and language
3. OS version and language
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

OVI Suite does not recognize authorized device

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Unfortunately this does seem to have been reported with OVI Suite 3 when trying to establish connectivity with N8 for the first time; as I had previously done this with older version of OVI Suite it remained after the update fortunately. Pretty sure that it is this particular software version to blame for this issue however.
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HELP! Ovi suite does not display Photos only thumb...

Hi, please help. Ovi Suite does not display Photos saved in my computer. Just getting Default grey image for everything on the thumbnails. OS XP home (Service ack 3). Run the repair and nothing. I uninstalled the application deleted everything to do with Nokia. Downloaded the application again and still the same problem. Nokia Ovi version 3.1.0.84. The only problem is that, Just shows grey thumbnails and no thumbnail photos. See screenshot attatched
I followed this troubleshooting steps and it still the same issue!..
Step 1
- Go to Add/Remove in Control Panel
- Click Ovi Suite
- Click Repair.
Once repair is completed then please restart computer and check.
If Step 1 didnt work, then try the below step
Step2
-Go to Add/Remove in Control Panel
- Click Ovi Suite
- Click Uninstall
Also uninstall the following f
- Nokia Connectivity Cable Driver
- PC connectivity Solution
Then right click my computer, click manage.
- Device Manager-Ports- If you find anything by name Nokia please unistall ( Dont remove anything else)
Then reinstall windows Installer from the link provided below
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&di...
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- Once done then lauch Ovi Suite.
- Check for the issue
Attachments:
Dibujo.JPG ‏83 KB

I guess sometimes this happens when the direct x is missing or corrupted in the system. Please download and install from the link provided below.
http://www.microsoft.com/downloads/en/details.aspx?familyid=2da43d38-db71-4c1b-bc6a-9b6652cd92a3
Make sure you restart the computer when the installation is complete..
Hopefully this helps
Show appreciation by clicking the kudos star :-), or gesture by typing thanks

OVI SUITE does not display PHOTOS as thumbnails.

HELP! Ovi suite does not display Photos as thumbnails, see screenshot attached.
12-May-2011 01:19 PM
Hi, please help. Ovi Suite does not display Photos saved in my computer. Just getting Default grey image for everything on the thumbnails. OS XP home (Service ack 3). Run the repair and nothing. I uninstalled the application deleted everything to do with Nokia. Downloaded the application again and still the same problem. Nokia Ovi version 3.1.0.84. The only problem is that, Just shows grey thumbnails and no thumbnail photos. See screenshot attatched
I followed this troubleshooting steps and it still the same issue!..
Step 1
- Go to Add/Remove in Control Panel
- Click Ovi Suite
- Click Repair.
Once repair is completed then please restart computer and check.
If Step 1 didnt work, then try the below step
Step2
-Go to Add/Remove in Control Panel
- Click Ovi Suite
- Click Uninstall
Also uninstall the following f
- Nokia Connectivity Cable Driver
- PC connectivity Solution
Then right click my computer, click manage.
- Device Manager-Ports- If you find anything by name Nokia please unistall ( Dont remove anything else)
Then reinstall windows Installer from the link provided below
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&di...
- Then restart computer.
- Download and install Ovi Suite
- Restart Computer again
- Connect the device, dont open Ovi Suite and wait for all the driver to be loaded by windows.
- Once done then lauch Ovi Suite.
- Check for the issue
And this did not work, I also installed DIRECTX and still it did not work, PLEASE I WOULD LIKE THIS TO BE FIXED!
Regards to all.
Attachments:
Dibujo.JPG ‏83 KB

I guess sometimes this happens when the direct x is missing or corrupted in the system. Please download and install from the link provided below.
http://www.microsoft.com/downloads/en/details.aspx?familyid=2da43d38-db71-4c1b-bc6a-9b6652cd92a3
Make sure you restart the computer when the installation is complete..
Hopefully this helps
Show appreciation by clicking the kudos star :-), or gesture by typing thanks

OVI Suite 3.1.1.78 : N8 fails to sync/connect

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