Ovi Suite and Windows Contacts sync problem.

The sync process randomly misses phone numbers (Phone -> Windows).
I tried removing all the contacts into the Windows library and restarting the sync, but the same problem happen.
Any idea?

Dear Marina,
You said "So this issue is more like a Window Contacts application limitation".
I disagree; This is the limitation of the imagination and experience your developers have.
How stupid should someone be, not be able to figure a simple logic that if a damn field is not available, use any !^%@$# Windows Contacts field which is available?
When your software cannot do a one to one matching of the fields, Nokia Suite shouldn't even call it Sync with contacts application, and place Windows Contacts as an option!
Windows Contacts syncing has always been a way for people to share their contacts among devices! What you have done is proven how dumb your software developers can be!
A simple, very simple solution is to fill in any field which is available to at least maintain the integrity of the data!
A little more intelligent solution, which might be too much for Nokia's developers, is to try and fill in Work or Home fields and then force fill in the fields it couldn't find. This way a contact with only a "Telephone" number, will at least have a number saved!
Did that sound harsh? It is really irritating when you see how simple logic gets ignored, rendering an application that has had its roots around for decades, useless.

Similar Messages

C7 OVI Suite and Windows 7 Home 64bit - no way to ...

Hello everybody, I've just bought my C7 smartphone and I'm trying to synchronize my Outlook contacts.
I've installed Ovi Suite and tried to connect C7 via USB and bluetooth. It seems it doesn't recognize the connection properly. in fact, Ovi Suite shows the message: "the device is not in USB PC Suite mode. try to disconnect and reconnect the device". Checking my C7, it automatically selects the Nokia Ovi Suite connection (so, it should work properly!).
Some tips:
- the Ovi Suite window shows the generic "Nokia Device", it seems it doesn't recognize C7.
- I tried also with Microsoft XP 32bit and everything works fine.
It seems to me maybe there's a problem with Windows7 Home - 64bit?
Could anyone help me?
Thanks

Could you please try this?
1. Unplug the phone from your computer.
2. Uninstall all Nokia related applications. These applications include Nokia OVI / PC Suite, Nokia Cable Drivers, and PC Connectivity solution.
3. Restart your computer.
4. This step is necessary only in a few cases. If you do not have one already, install a registry cleaning application. My recommendation is CCleaner along with Registry Mechanic. Clean your registry using these applications.
5. Restart your computer.
6. Install Nokia OVI Suite or PC Suite, whichever is your preference. Make sure that you have the latest setup file.
7. Download the Nokia Cable Drivers setup files from your region’s official Nokia website.
8. Install the Nokia Cable Drivers setup file.
9. Restart your computer.
10. Plug in your phone and wait while its drivers are installed by Windows.
11. Restart your computer.
12. Run Nokia OVI / PC Suite. Your phone will now be detected by the application.
Hopefully it will help you to solve your problem
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Ovi Suite and Phone Contacts to Ovi synch problem

Using latest Ovi suite (which has all worked fine up till today)
Synch phone, outlook and Ovi contacts
Phone contacts update
Outlook contacts update
Says can't synch Ovi contacts
If I try and synch contacts directlt from the phone toOvi - it fails with system error
yes my phone is up to date with s/w
yes Ovi suite is the latest
yes I am logged in to my ovi account
yes the phone is connected propelry via usb
Solved!
Go to Solution.

okedoke
Ovi onT'InterWebThingy was being stupid
said could not see device
device was not synched since Dec
could not load settings
sorry could not retrieve device information
etc, etc
SO
removed device - well I tried, kept failing
said could not remove - persisted, round and round again and again
removed and setup new device BUT - at one point said I had three devices
loads of txts to phone to configure
FINALLY removed all three! and added only one!
THEN uninstalled Ovi suite on PC and re-installed
Then it all worked !

OVI Suite crashed during contacts syncing

When it is syncing contacts, it crashed without any error messages.
What is going on??
I'm using Windows 7 64-bit
OVI Suite Version: 3.0.0.282
Phone Model: 5800XM
It also failed in syncing photos, it said [Photo not synced]
There was a problem with syncing your Photos. Try restarting your device and computer. If the problem persists, check if there is a new version of Nokia OVI Suite available. If not, try updating your device software.
I have done all of the above and still cant sync.

I too am having a crash when contacts are syncing using Ovi Suite 3.0.0.284 (latest) connecting to an E55.
Edit: After retrying repeatedly, contacts have synced without crashing (without changing the software or the data to be synced).

ITunes 10.2 upgrade, iPhone 3g, and Windows XP sync problems

I, too, upgraded to iTunes 10.2. I have an iPhone 3g and use Windows XP. When I tried to sync, all of my music on my iPhone was wiped out and the sync just “hung up”. My computer's task manager reported that iTunes was “not responding” so I had to close iTunes and stop the sync. This has happened over and over. However, sync was working just fine until it tried to sync my music and ringtones. My calendars and contacts and photos was not affected my this glitch. I uninstalled and reinstalled iTunes without any success. Help! Any suggestions? Can I “downgrade” back to a release that works???

Hi,
Disable anti virus software and turn off the Firewall on your PC. Then try syncing.
Carolyn

Ovisuite and 5800XM contact sync problem

Hi Nokia,
One annoying problem everytime I sync up handphone contact and PC.
My contacts in the handphone GONE !! No contacts at all.
Only after I switch off and on the handphone again, the contacts in the handphone address book are back with all updates I put on PC. In OVI application, no error message whatsoever.
My PC OS is Vista Pro, S60 5th edition, SW version 31.0.101 (16Sep2009), Cust version 31.0.101.506.01 (08Dec2009).
Thanks for advise

Hey BabyColor,
Welcome to the BlackBerry Support Community Forums.
What version of BlackBerry Desktop Software are you using? Also are you syncing to Outlook or Mac Address Book?
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Ipod Touch and Windows 7 sync/visibility issues Issues

Hi All
Just wondering if anyone knows when Apple intend to fix the ongoing problem with Ipod touch and windows 7 sync problems.
I have just got windows 7 64 bit from Vista 64 Bit. I had no problems before the clean install.
Now I have to close my pc down before I attach my pod for sync, when it shows up on itunes it only syncs twenty or so tracks before it "times out" the pc freezes untill i cancel the sync on the ipod and disconnect it.
I have tried like many other people to re-install itunes the latest version 9.02 (i think). I have also ran the diagnsotic check from itunes and that just shows that no Ipod is connected. Itunes itself runs and downloads ok.
This is my latest diagnostic chec
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Packard Bell ixtreme M3720
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.1.0.0
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number B5B9F9xxxxxxxx
Current user is not an administrator.
The current local date and time is 2009-11-20 23:26:31.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce GT 220
** External Plug-ins Information **
No external plug-ins installed.
** iPod/iPhone Connectivity Tests **
iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
iPod touch running firmware version 3.1.2
Serial Number: 9C8xxxxxxx
** iPhone/iPod touch Sync Tests **
No iPhone or iPod found.
In case your wondering about administrator prefs , I have also ran it with full admin rights.
This problem seems to be ongoing, if anyone has any info, It would be appreciated.
The Truth is out there, someone from apple has to find it.
Regards
K£VLY

http://social.technet.microsoft.com/Forums/en-US/w7itprohardware/thread/38f25c1d -de67-4c74-8845-2cd3a15d8e41

Ovi Suite Calender And Tasks / Notes Sync Problem

I am using a N79. I have downloaded the latest version of Ovi Suite to my Windows 7 Home Premium 64 Bit operating system. But now I am having a problem with sync. Calender and tasks , notes can not be synced with Ovi Suite. A notification window opens saying that reconnect and connect again USB or bluetooth. When I do this, nothing happens and sync again fails. I uninstalled Ovi Suite and installed Nokia PC Suite. No problem is seen with sync. Before my Windows 7, I was using Vista but there was no problem with Ovi Suite sync. By the way there is no problem with contacts, photos, bookmarks, music sync with Ovi Suite.
What may be the problem? How can I solve the problem.....????
THANKS!!!!!!!

Yes I've checked the link too. But I still can't sync the notes (and only the notes) from my Nokia E65.
OVI Suite will happily copy all other content at start up but failes when it starts to copy the notes each time giving the "Reconnect USB...." message with error number 83860005 (if that means anything to anyone).
After many attempts yesterday I copied the notes to my Outlook, but again I now get the same mesage and it won't update! The only thing that I can think of is that some of my notes are pretty long and that there maybe a limit to the number of characters copied befor the process terminates???

Ovi Suite 2 and 3 contact sync with Outlook 2007 i...

Hi all,
New user of an e71.
I have Windows 7 32 bit
Outlook 2007
I have tried both versions of Ovi Suite (2 and 3), and the contact sync is absolutely terrible. I have no confidence that I am getting the proper info at either place. It either munges the contact at the phone, or in Outlook.
A simple fix for this would be to follow RIM's lead, and allow OVI to choose (before the sync), which side wins when in conflict. (or stop the sync on each conflict,and allow us to choose the one which is correct)
Anyhow, after fighting OVI for over two weeks, I uninstalled OVI and tried PC Suite 7 for the first time, and it synced my contacts and all other notes, tasks, and calendar items like magic.
Love the GUI on OVI Suite, but I can't keep fighting this sync issue.

Hi all,
New user of an e71.
I have Windows 7 32 bit
Outlook 2007
I have tried both versions of Ovi Suite (2 and 3), and the contact sync is absolutely terrible. I have no confidence that I am getting the proper info at either place. It either munges the contact at the phone, or in Outlook.
A simple fix for this would be to follow RIM's lead, and allow OVI to choose (before the sync), which side wins when in conflict. (or stop the sync on each conflict,and allow us to choose the one which is correct)
Anyhow, after fighting OVI for over two weeks, I uninstalled OVI and tried PC Suite 7 for the first time, and it synced my contacts and all other notes, tasks, and calendar items like magic.
Love the GUI on OVI Suite, but I can't keep fighting this sync issue.

Apparent problem with Ovi Suite and Win 7 64 bit

Hi
Apologies if this has already been covered, but i have searched quite thoroughly and i haven't come across the specific problem i'm querying.
I'm running Windows 7 64 bit, with PC Suite 7.1.51.0, which runs just fine.
I intend to upgrade to the superb N8 when my contract comes to an end in 6 months, so i'm just doing my homework.
Apparently, the N8 will only run on Ovi Suite, NOT PC Suite.
Now if anyone disputes this and can convince me that the N8 works perfectly fine with PC Suite, then read no further, please just respond! (Bear in mind the OS i'm running though).
As nice as Ovi Suite is, i've managed just fine so far with PC Suite.
Otherwise, please let me explain the problem i am having:
I installed Ovi Suite 2.2.1.23. When i run it, it shows the main screen, and you can just make out a small window appearing in the middle saying "Nokia OVI".
It is then that the program stops responding, eventually displaying the error message which reads:
Runtime Error!
Program: C:\...
This appication has requested the Runtime to terminate in an unusual way.
Please contact the appication's support team for more information.
Judging by the similar stories of Ovi crashing (not finding one where the program fails to open, though), i think it is related to the fact that i'm running Win 7 64 bit; but i could be wrong.
I have tried installing it in compatibility mode, then (failing that), running it in compatibility mode, all to no avail.
Is this a problem that Nokia know about? If there is an intended fix within 6 months, then that'll be fine.
Otherwise, do any of you clever people know any work-arounds?
Any further questions you need to ask, please don't hesitate.
Many thanks
Steve
Nokia Enthusiast
Solved!
Go to Solution.

Pinpointing the problem may be very difficult as Ovi-Suite appears to be extremely unpredictable.and getting Ovi-suit tu run an sync properly seems to be largely a matter of luck.
I have just set-up three brand new identical HP workstations for our Geo-Information Department.
All were set up from the same disk image with only Win 7 Pro Office 2010, then directly Ovi-Suite as our Geo-Information guys insisted on Nokia handsets against our advice.
On one, machine Ovi-Suite crashed on launch and was unable to run at all.
on the second, Sync to OL 2010 failed consistently.
ont the third, everything ran fine with an N97 but an N8 was not recognized
So i got curious and run tests on one machine: I installed the same disk image a total of six times (clean win7-64, clean Office 2010 3 times, Office 2003 three times)
Office 2010
the first time i had the crash on launch, second time OL2010 sync fail, third time it ran ok.
Office 2003
First time notes sync failed, second and third time all was ok.
So the issue is definitely with Ovi-Suite and it appears to be pure luck whether is runs or not and if it runs at all, whether it syncs or not.
Syncing OL 2010 seems to be much trouble prone than OL2003, 64bit appears to be much less stable than 32, onb win 7 it seems to have slightly fewer issues than on XP.
We have NO issues with any other sync software (Palm, BB, Fruit, S-E, Microsoft, even Nokia PC-Suite).
None of the software is run with admin privileges (as we just do not give admin rights to users). If software requires admin rights to be installed, it is done by Data Center employees.
I'm afraid one's best bet to get Ovi-Suite running is trial and error, or if the handset supports it, use PC-Suite, which is what we do.
Ovi-suite users, according to our logs, generate over 70% of our smart phone related support calls, even though they are only 6% of our smart phone user base.
As a result, we currently have all Nokia handsets that do not work with PC-Suite and require Ovi-Suite blacklisted in our organization, meaning we won't support them in any way. Installation of any flavor of Ovi-Suite is prohibited on user PCs as long as it does not become more stable, reliable and less of a resource hog.
Ever seen a black lemon? They turn black when they rot. My N97 is black. 'nuff said

Syncing issues, Ovi Suite on Windows 7: Some sugge...

Hi. I was complaining on my twitter about Ovi's last release and someone asked me to report about my experiences here. For most of the issues I did a workaround by myself but I think that I'll not be the only one reporting them and experiencing the same problems, so I'd like to show my thoughts as a suggestion for the next releases.
When I started Ovi Suite after the installation to explore the changes, I had a massive system slowdown and I'm running a Core 2 Quad! Then I realized that Ovi was indexing ALL of my PC musics and photos, including subfolders.
Ok, that's what the software was designed for, the problem is that I have over 30GB of images on my Pictures folder and 22GB on Music. I never checked to immediate syncing when my device is connected neither search my local library, but I just clicked on Music tab and my PC went to a extreme slowdown, NokiaMServer.exe on top CPU usage and crashed. It got worse when I connected my Nokia: It forced to sync the entire 22GB Music files on a 8GB SD! Someone missed a condition there to check if the device has enough space!
I'm not discussing how I sync my music files but I download a lot of 320kb bitrate songs which each one has 11~25MB so as my headphones won't play a louder sound than any 96KB AAC, I convert all that I want to hear on my device and just drag and drop with all of metatags including album covers, works for me. From now I'll put all of my converted files on a specific folder, sync with Ovi and keep everything organized BUT why the hell isn't there a screen asking me to select the default folders for syncing on the first run?
...And the same thing happened to my pictures, just a little bit worse. My system was crashing, Windows Explorer crashed, NokiaMServer went to 25% CPU usage on Task Manager because of thumbnail processing! Really, why the hell would I like to put my entire Pictures folder on my cellphone, especially huge files?
To stop Music indexing, I just selected all songs and deleted them from the Ovi's database/collection without messing with my iTunes library (though some metatags and album covers were corrupted) but for the pictures, deleting 35MB from catalog on my own computer lasted longer than using Bluetooth or the old Nokia Phone Browser to send a 100MB file!
Removing the folders from "folder-watch" or changing the library addresses over the Options should clean Ovi's library/collection but it didn't worked, Ovi kept adding pictures and songs. The only way to stop the ridiculous thumbnail processing (from pictures which I also moved to another folder just in case) was deleting "\AppData\Roaming\Nokia\Intellisync", "\AppData\Local\Nokia\Nokia Data Store" and "\AppData\Roaming\Nokia\Ovi Suite" and seting Ovi's to sync to another folder.
I know that there's a lot of people that don't put that amount of files on Windows default documents folders but I can't understand why this software is so slow for simple commands that other softwares can do better! Even the old PC Suite with Nokia Phone Browser was faster when copying or moving a file to another folder and now it's not even modifying or sending files, it is only reading and indexing!
So, I think that it's not much to ask to Nokia/Ovi developers:
1. Let users choose the default folders for syncing BEFORE start syncing.
2. Faster indexing and exclusion for Ovi's library. Don't waste time processing a half-screen-sized thumbnail, just show a 128x128 and if the user wants to see the full-sized picture, make Ovi launch system's default picture viewer/editor. After all, your own pictures don't have DRM...
3. Nokia Music: Can someone explain me how to lock that damn scroll-bar? Because when I'm exploring my songs suddenly the bar goes back to the top! If you want to make a stylish scroll-bar, fine, but please, make it functional as a normal scroll-bar! Otherwise use system's default!
4. Again about Nokia Music: Something I thought it was nice was letting users choose what application they wanted to use for syncing songs, because some legacy devices don't work with Nokia Music and transferring files from Nokia Music Manager was faster because you didn't had to change you connection type from PC Suite to Media Device. Fortunately for me, iTunes AAC format works fine to reduce disk usage on my devices, but it would nice if Ovi could convert songs for a smaller file size as Music Manager did.
5. I'm also experiencing some random nokiaaserver.exe crashes without any Nokia application running at the same time.
That's all. I hope someone read it and understand my point of view.

use this version. it has most of the bugs fixed...
keep in mind that if you are using a win 764bit, there are still issues with crashing.
here is the link to get the 3.0.0.289
http://betalabs.nokia.com/apps/nokia-ovi-suite-3-0-beta/download_and_installation

Ovi Suite 3 Crashes when syncing contacts on N8

I've updated Ovi Suite and even rebooted my PC like it asks but when Ovi Suite gets about a third of the way through syncing the contacts it crashes:
"Nokia Ovi Suite has stopped working"
Doesn't give much more info except for Debug/Close.
Does anyone have any solutions or clue as to what it will be doing at that point to crash it?
(Windows 7 32)

Vortigern666 wrote:
I've updated Ovi Suite and even rebooted my PC like it asks but when Ovi Suite gets about a third of the way through syncing the contacts it crashes:
"Nokia Ovi Suite has stopped working"
Doesn't give much more info except for Debug/Close.
Does anyone have any solutions or clue as to what it will be doing at that point to crash it?
(Windows 7 32)
Same thing happened to me.
I tried same with N97 and it works ok.
Once some of the contacts were syncedand all of them 3 - 6 times.
Any idea where to find a fix?

OVI suite and Sync

i have noticed that there are issues with the sync capabilities on the OVI suite and it actually completely destroyed my database of contacts!
i had to go back to my main pc and do a complete wipe on all of the contacts with PC Suite instead.
it seems that the mapping still has issues, specifically, for USA, the zip code is mapped to go before the city, rather then after the state! had to go through all of my contacts on outlook and manually fix each contact so that when i needed to print mail labels, etc, that it would print correctly.
after you clean it up, the sync is fine, unless you sync between multiple laptops/pc's. then the OVI suite mixes up all the info and deleted some contacts, and changed some info within the contacts...for instance, if there were 2 different email address/phone numbers/etc. then suddenly, i had both of the email addresses the same!
anyone else had these challenges? is there a fix?

Noticed on a few other topics extra information has been requested. I hope the majority is in my first post but here is the extra.
Nokia Ovi Suite 3.0.0.284
PC Connectivity Solution 10.50.2.0
Connectivity Cable Driver 7.1.36.0
Nokia Ovi Suite Software Updater 2010.44.0.60888
Maps Service API 4.0.24.1
Nokia mPlatform 2.7.44
Ovi Desktop Sync Engine 1.4.1.42
Operating system:
Microsoft Windows 7 32-bit Edition
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.7600.16385
- Mozilla Firefox 3.6.13 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 6.1.7600, Build: 16385), In use.
- Toshiba (Version: v7.10.12(T)), In use.
Detected USB drivers:
- Default Hub Driver for USB 6.1.7600.16385
- USB Modem Driver 6.1.7600.16385
- EHCI eUSB Miniport Driver 6.1.7600.16385
Outlook 2010
Device: Nokia N900
Firmware: PR1.3

OVI Suite messes up contact when syncing my N8. Wh...

Tried this to confirm these problems:
1) Deleted all contacts in OVI Suite and on the phone.
2) Restored the contacts from OVI sync to be sure they are OK
3) Checked that standard values are set for phone, sms and e-mail
4) Synced with OVI suite, no contacts updated on phone, all updated in OVI Sync
5) Did another sync with OVI Suite straight at once.
Now these annoying problems has occured on the phone (and in OVI suite):
a) Standard settings have been lost for all other than phone. This is annoying becuase the phone will now ask when sending SMS if you want to use the phone number or the e-mail address :-(
b) Most of the contact have a "Note" added with the text "<< unnamed >>". This is annoying because this not is displayed next to the contacts picture instead of the name or address :-(
So WHY is OVI Suite removing the standard settings for messages?
And WHY is OCI Suite adding the "<< unnamed >>" note for most (but not all) contacts?
(tried to find some logic, but can't find any thing common about the contacts changed)
Lars-Erik Østerud - http://www.osterud.name/nokia.html

For me even the regular sync gives lot of problems. I can't find the simplest setting of "One way Sync, i.e. only from Mobile to Ovi Suite". And that's what has been creating a problem for me.
Whenever I sync my contacts with Ovi using Ovi Suite many of my updates (which I'd made on the phone since last Sync) are lost.
This is quite irritating!
@Nokia: Please suggest any solution for this issue.

HT4489 unable to import contacts from my ovi suite and my windows8 laptop to my new ipad4

unable to import contacts from my ovi suite and my windows8 laptop to my new ipad4
please help me out,
I have connected the tablet to the pc, opened itunes, gone to the info tab and looked for options to sync calender, notes and contacts, but no luck
Im new to IOS

Hello All,
I'm following this thread and would like to know the following: How do you delete the Synch profile on the phone? I have the 5800 and it presents two ovi.com profiles for synching. The first one does not work, but the second ovi.com profile does. I would like to eliminate the non functioning profile.
Regards
Sandro

Ovi Suite and Windows Contacts sync problem.

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