OVI Suite Backup and Firmware Update

Hello,
So this might be a little long winded, but it's just what I've been through so I cant' really condense it down anymore.
So a few days ago now (almost a week) I received an SMS from Nokia telling me to update my phone firmware. I then hooked my phone up to my PC, and checked for software updates. I updated OVI Suite to the latest version, rebooted and then checked again. It found the update for my phone and asked if I wished to apply it. Naturally I said yes, it then told me I should backup my phone first, and then asked if I would like to do that now, which I said yes to, and chose to backup everything. It then downloaded the update, applied it, and then asked me to restore my phone, All of which appeared to work fine.
A quick look through my phone to check everything and it all appeared normal, My custom theme was there, my facebook app was there, my contacts/photos/music were there. Oh but wait, I was missing my Sudoku game. A little odd, yes, but no worries I got that from the OVI store, I'll just be able to re-download it, because that's why you make purchases from app stores instead of publishers directly.
No, apparently not. This game wasn't listed in my "My Stuff" tab in the OVI application. That's ok, I'll just download it from the SMS I was sent originally.
No. Not that either. The SMS link is no longer valid. So at a loss I decide to turn to technical support, I mean after all I have a technical issue I need support with.
I e-mail technical support Basically telling them above. Then then ask for a transaction ID, which I have no record of (not sure why not?). I then provide even more information, ask them to escalate, ect. End result is, I don't get my game back. They have no record of me downloading this in the past, and for some reason it isn't available to download anymore.
Frustrated, I e-mail the developer/publisher, explaining my situation. They respond promptly (within the hour), providing my with a link and SMS to download the application again, and apologise for Nokia's behaviour. Nice. I've now got my game back things are good again in my world.
So with that little story in mind, I raise a few questions. Why was this application not backed up/restored with my phone backup? This seems like a pretty serious bug, especially considering that technical support won't provide download links for games or applications unless you can provide them with information provided by Nokia in the first place ( :s very round about).
My situation is pretty small in the whole scheme of things I guess. But if it can happen to me I guess it can happen to others. So why Nokia can things like this happen? What would have happened if this wasn't a small game, but rather a largish application, with data, that cost lots of money? Sure I could have gone directly to the publisher then as well, but if the purchase was made through the OVI store, what record would they have of me? This centralised store is supposed to handle all of these problems (ie, Steam or Apple App Store). Also how can bugs like this get through the alpha/beta testing of the OVI Suite backup utility? This must surely be considered a critical part of the application.
Judging from my response from Nokia thus far, I'm not sure if I'm even expecting a response to this. I guess it should server as a warning to others if they think they can trust this software or even the technical support behind it to back them up in case of issues. My advise? Get a different brand phone.

Hi,
I used to install applications on my memory card than in phone memory and i used to take out memory card while updating the phone's firmware, so that i can avoid any loss of application while updating the phone's software.
May i knw in your case, have you installed the application on your phone memory(i guess you have stored on your phone memory only) still its better to get clarify so that it may be an eye opener for rest.
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

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Hi there,
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Welcome to Creative forums!
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Hi all,
New user of an e71.
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Outlook 2007
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Welcome to Creative forums!
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After a firmware upgrade I realized that _not all user files_ are in the backups. I can reproduce this easily. When I create a backup _six_ checkboxes are ticked, including "Documents" . Upon restore only _five_ checkboxes available, no "Documents" to be seen.
1) How can I avoid this problems in the future
2) Why is there not an option backup entire device ?
Looking forward to your replies,
Regards,
TS

Hi,
I used to install applications on my memory card than in phone memory and i used to take out memory card while updating the phone's firmware, so that i can avoid any loss of application while updating the phone's software.
May i knw in your case, have you installed the application on your phone memory(i guess you have stored on your phone memory only) still its better to get clarify so that it may be an eye opener for rest.
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

OVI Suite backup DOSEN'T WORK!

I needed to backup my Nokia 5800XM, so I started up my OVI Suite.. updated suite to v.2.2.0.245 backup worked fine, but the problem started on restoring.. So what did I do? -
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3310 > n-gage > n93i > 5800XM > ?

Hey,
I can feel hw much frustrated u r
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If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

Re: Ovi Suite 2 and Internet Connection

Actually, some AV software on windows block Ovi Suite internet connection. You have to add ovi to the whitelist before it can connect to the internet. For example in my case, if I did not whitelist Ovi on my BitDefender Total Security Suite, it cannot connect to the internet.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

Hi there,
altough I'm not from Australia, I'm facing same problem with NOS connection while checking for updates.
The specs:
Nokia Ovi Suite 2.1.1.1
PC Connectivity Solution 10.18.0.0
Connectivity Cable Driver 7.1.29.0
Nokia Ovi Suite Software Updater 2010.18.0.60492
Maps Service API 3.0.38.0
Nokia mPlatform 2.6.86
Ovi Desktop Sync Engine 1.1.0.82
Microsoft Windows 7 32-bit Edition
Language: Polish
Connection: USB
Nokia 5230
Firmware: 10.0.071.259.02
Whenever I try to check if there're any updates for both NOS and 5230 firmware, Ovi Suite gives me an error saying my connection is broken or the firewall is blocking ports.
I'm 100% sure BitDefender allows NOS to connect to the internet, the machine was restarted after the installation.
Any solution for this?
Thanks!

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Surely it is not too much to ask.
Meshki

I guess this is happening because of the server issue, i just updated my ovi suite to the latest version and its working fine.
All the best
Show appreciation by clicking the kudos star :-), or gesture by typing thanks

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Try opening the case and see if the power button contact is properly aligned. Once the case is open, inspect for bulging or leaking capacitors.
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I've tried to update Ovi Suite several times and all I received is this message of error: "Installation could not be started. The installation package has an unknown signature which has not been verified by Nokia. Try again later." Anyone has any idea? Please help. I also attach a screen shot of this issue.
Solved!
Go to Solution.
Attachments:
Ovi update issue.JPG ‏32 KB

Thank you for your feedback.
Could you please provide more information on this?
1. System and device Information
2. Logs
Here are the instructions for attaching log files:
- Open Nokia Ovi Suite 3.0.0.290
- Enable log gathering by double-clicking the enable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
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- Click the button to confirm the "Logs are enabled" dialogue
- Exit Nokia Ovi Suite from File - Exit. This is mandatory! Closing NOS to system tray is not enough!
- Open Nokia Ovi Suite again
- Try to reproduce the error you are reporting
- If the error still exists, double click the collect_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start collecting the logs when prompted by the dialogue
- Click the button to confirm the "Logs collect & zip finished" dialogue
- Attach the NOS2_logs.zip file in C:\Temp\NOS2 folder and screenshots in the error reporting form
- Go to your %TEMP% folder, which can be found by entering %TEMP% to the Windows Explorer's address bar. Then search debug_log_date.txt in this folder, where date is the current date (or choose the latest one) and attach also this file in the error reporting form. The exact %TEMP% folder paths are:
In XP: C:\Documents and settings\your_username\LocalSettings\Temp\
In Vista and Windows 7: C:\Users\your_username\AppData\Local\Temp\
- Disable log gathering by double-clicking the disable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start disabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are disabled" dialogue
You can send these log files, system information details to [email protected] mailbox

Macbook4,1 10.6.8 and firmware update - what went wrong?

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I then checked Software Update and downloaded and installed the recommended updates to 10.6.8.
Again, all seemed to go fine. System booted and I repaired Permissions again. I went to the Apple web site, a couple of other web sites, and Software Update found another update to install: Firmware. Though I don't remember what version.
I clicked OK and it installed.
Upon reboot, it seemed to install okay.
But then I left the Macbook and it went into Sleep.
I didn't come back to it again until the next day.
When I pressed a key to wake it, I got what I now know is the screen that appears after you wake it from SAFE SLEEP. As per this Apple KB article: http://support.apple.com/kb/HT1757.
And this is where the problems started.
After the MB woke to the Safe Sleep screen, which shows the desktop a little "out of focus", the progress bars started filling in from left to right, BUT before they completed, the screen went BLACK.
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I've tried changing RAM, but problems remain.
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The display doesn't seem dead, as it works to boot and wake. The MB works fine with external monitor.
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Thanks for the reply.
Re. the Displays setting, the Macbook display isn't recognized and mirroring isn't an available option.
I've scoured the net and the idea of replacing the PRAM battery may be something to try. I read a post by a guy with a Macbook logic board screwed up by a Firmware update, which he solved by replacing the PRAM battery, as when you disconnect it you reset the logic board.
Which capacitor?
No luck so far with talking to Apple. I will try to get hold of someone a little more tech savvy and/or in a position of authority, as it seems that the Firmware is the culprit. Obviously a million other things could go wrong with a Macbook, but given the timing here it looks like the Firmware. Firmware updates can and occasionally do screw up a computer, as most manufacturers will warn you before you apply the update: PC makers, printer makers, etc. And they probably warn you that it's all your responsibility if anything goes wrong. But re. the Apple Firmware update:
1) it came thru Software Update
2) there was no warning
3) to make things worse, there's no Firmware Restoration image that I can burn to a CD to reflash the logic board: this is the only Apple computer that doesn't have a Firmware Restoration option
I'll try to get thru to a manager and convince him/her that the firmware may have been the cause.
Do you think an authorized Apple tech might have access to some way to do a firmware restoration? Something not avaiable to mere mortals? Because if not, the only solution looks like a new logic board.

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