Ovi suite can't sync, n97 crash

2 hard resets later I've still not been able to connect to Nokia's all singing all dancing Ovi suite with n97. Well, I can connect it seems but whenever I try to sync anything through it either the Ovi SUite software tells me I have no hone connected & is "unable to read tracks" or the handset restarts itself.
Come on Nokia, this handset/software is meant to be a competitor to iphone/itunes. Well it ain't. Never had problems like this with iphone, ever since day one it has worked as it was meant to. Why can't nokia software be the same I wonder....
Please help to resolve this problem.
David.
N97
Ovi suite
Win XP SP2
Original USB cable

I upgraded to the new Ovi Suite 2 a few weeks ago and everything was looking rosy. Now all of a sudden I get the same issue as above?!?!?! I've rebooted the PC, rebooted the phone, what's occurring?
Cheers,
"ROZ"
N97 on GiffGaff
Started to grind to a halt until I hard reset it - still a lot slowly than my wife's iP4

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Ovi suite can't sync with Lotus Notes, as PC Suite...

I have read somewhere that at the end, OVI suite will replace PC Suite.
I have uinstalleed PC suite and put OVI Suite and I cannot see a way to sync with my mail application (Lotus Notes 8.x)?
This was possible with PC Suite. Is this possible with OVI Suite, or do I need to keep both (OVI suite and PC Suite) installed ?
KIn that Case, PC Suite should continue its life supporting Lotus Notes mail ... ?
Thank you !

I would like to ask NOKIA if there will be any advance in support of Lotus Notes synchronization with Nokia OVI ?
Normally new version means better functionality not less.
For lot of users is enough to synchronize calendar one a day without Internet connection, locally using USB or Bluetooth.
Could NOKIA inform their users ( I support about 100) that NOKIA will not support it?
Should we find out another brand of mobiles to have functionality we need and we were used to have?
Thank you very much for your info

Ovi Suite can't find my E71's memory card

When I connect my E71 with an 8GB memory card, I can't sync music nor maps. I get a message that asks me to inseert a memory card.
I have followed the steps outlined in this thread but to no success: /t5/Nokia-Ovi-Suite/OVI-Suite-2-2-0-245-problem-recognizing-Nokia-device/m-p/719958#M4079
I'm so very frustrated. Anybody can help please?
Here's a cut and paste from Ovi Suite's system info:
Nokia Ovi Suite 2.2.0.245
PC Connectivity Solution 10.26.0.0
Connectivity Cable Driver 7.1.31.0
Nokia Ovi Suite Software Updater 2010.18.0.60492
Maps Service API 4.0.11.0
Nokia mPlatform 2.6.195
Ovi Desktop Sync Engine 1.3.0.32
Operating system:
Microsoft Windows 7 64-bit Edition
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.7600.16385 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 6.1.7600, Build: 16385)
Detected USB drivers:
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- USB Modem Driver 6.1.7600.16385
- EHCI eUSB Miniport Driver 6.1.7600.16385

Hey,
Cud u pls confirm few things?
1) Hav u used ovi maps at least once in recent times(may b after u hav updated ur handset's firmware? any update etc.,)?
2) Before connecting ur device to Ovi Suite, can u refresh ur memory card?
Hav u noticed suddenly nokia ovi suite behaves differently.... Any changes hav been done to ur memory card/handset?
Can u read/view the memory contents on your device/pc? Is it only happening in ovi suite, i m chcking bcoz to make sure that ur memory card is not corrupted
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

Ovi Suite 3.0.0.284 crashes all the time during co...

Ovi Suite 3.0.0.284 crashes all the time during contact sync
Workaround for this issue:
Please go to Tools>Options>Contacts and uncheck box under Sync with your Nokia account in Ovi.com
- Sync now
Hopefully this will solve your contact sync problem
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

or just use the pc suite wich is solid!

Ovi Suite 3.0.0.284 crashes

Ovi Suite 3.0.0.284 crashes every time on startup.

Can't really post anything specific to help you here without further detail from you. Here are a few general things to check:
Have you checked your PC for applications and services running in the background that may be interfering with the ovi software?
Is your system clean of viruses, spyware and malware?
Does your system meet the minimum hardware and software requirements for the ovi software?
Do you get any error messages when is crashes?
Does windows own logs contain any error messages?
Does your system run well in general?
A bit obvious but have you rebooted it since installing the ovi suite?
Have you tried uninstalling then reinstalling?

Ovi Suite hangs on sync

Hello, I just bought a Nokia N8 and wanted to sync with Outlook. The first time it worked, but after removing the phone and reconnecting the sync hangs at different stages. Sometimes in the preparation stage "Synchronisation wird vorbereitet", sometimes during sync. There is no error message, why it hangs. After deinstalling and removing any phone specific drivers from device panel I reinstalled the Ovi suite. First sync worked, second not. In my opinion, regular reinstallation for every sync is no option. Any other ideas? Windows 7 pro 64 bit, Ovi suite 3.0.0.290, Outlook 2003.

Hi,
N8
Win7 x64
Ovi 3.0.0.290
I have exact same problem as OP.
I spent 4 hours this morning attempting to sync contacts, which I eventually managed to do.
I am now trying to sync Calendar & Tasks, but having no luck. Ovi always hangs with one of two possible status messages (both of which were originally described by OP).
Either:
...or...
I have tried all suggestions put forward by mahayv in this thread, up to and including deletion of the MDataStore.db3 file. BTW, deleting this file did not make Ovi Suite lose all contacts, messages etc., as mahayv indicated it would.
When Ovi hangs on Sync, and I attempt to cancel, it then hangs again with the following message:
After I then shut down Ovi, using File > Exit, both the program window and notification area green "Ovi" icon disappear, but two processes are still running (namely: NokiaOviSuite.exe and nokiaaserver.exe). These processes must be manually terminated before Ovi Suite can be successfully restarted. If I do not manually terminate these processes and try to restart Ovi Suite, then what happens is I get multiple copies of these processes appearing in task manager, but no Ovi Suite window will ever appear.
Bottom line: Ovi Suite is not behaving remotely as it should.
I have tried many possible solutions, suggested both here and in other threads and forums. These include:
Reinstalling Ovi Suite
Repairing Nokia connectivity cable driver
Reinstalling Nokia connectivity cable driver
"Repair Sync" option within Ovi Suite
Uninstalling ALL Nokia software and reinstalling
Restoring a C drive backup I took about a week ago (i.e. before all this started) thus giving me a "clean slate" from which to try again
I sincerely hope this issue is being taken seriously, as from my various net wanderings it looks like many people are having connectivity issues with Ovi Suite. FWIW, I get the impression that the common factor is Windows 7 x64.
As people have mentioned previously, Ovi Suite is a big let-down at the moment. I really like my N8, but the longer I am without calendar sync, the bigger a problem this is going to become.
Thanks mahayv for helping out so far - I really hope we can get to the bottom of this.

OVI Suite can't connect to internet because of pro...

I can't Sign Into Ovi in Ovi Suite, probably because I can't define the proxy settings anywhere.

Can't connect to OVI from PC Ovi Suite.
I use a proxy to connect to internet (but no need to fill proxy username/password -
example skype connection is ok)
The message error is "Nokia OVI Suite can't connect to Nokia server account..
check your internet connection"
This is my informations from Help->About Nokia Ovi Suite->System Information..:
Nokia Ovi Suite 2.2.0.241
PC Connectivity Solution 10.24.0.0
Connectivity Cable Driver 7.1.29.0
Nokia Ovi Suite Software Updater 2010.18.0.60492
Maps Service API 4.0.11.0
Nokia mPlatform 2.6.195
Ovi Desktop Sync Engine 1.3.0.32
Sistema operativo:
Microsoft Windows XP Versione 32 bit, Service Pack 3
Lingua: Italiano
Browser Internet rilevati:
- Microsoft Internet Explorer 8.0.6001.18702
- Mozilla Firefox 3.6.3 (Browser predefinito)
Stack Bluetooth rilevati:
- Microsoft (Versione: 5.1.2600, Build: 5512)
Driver USB rilevati:
- Default Hub Driver for USB 5.1.2600.5512
- EHCI eUSB Miniport Driver 5.1.2600.5512

OVI suite can't update the support softare on my N...

Whatis that ?
A few days ago everything was ok...But now ;
everytime i startup ovi suite and connect my N97 i get the error messag:
"Installation Failed"
Support software installation failed.

/t5/Nokia-Ovi-Suite/Unable-to-update-support-software/td-p/711586
This is a known issue without any solution yet.. But as per my experiance there is no problem in the functionality... If any problem try the Nokia PC Suite instead...
--------------------------------------------------------------------------------------------------------------------------------------------------------If you find this helpful, pl. hit the White Star in Green Box...

OVI Suite 2.2.0.245 crashes when syncing

Hi,
a few days ago I updated 2.2.0.2.4.1 to 245. Now the software always crashes when syncing (Bluetooth & USB) with Outlook 2010 x64. My OS is Win 7 x64.
Any ideas about this?
It's really frustrating beeing not able to sync anymore. Does anybody Know an alternative software for this?
Greets.

I am not sure this will solve your problem but you can try this once.
1. Uninstall Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove program if anything is there.
2. Delete the files from here If anything is there
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
3. Please download MSI clean up utility from the below link
http://support.microsoft.com/kb/290301
Once installed please select the programs related to Nokia and click remove.
Restart Computer.
Then download and install Windows Installer, so that the installer is upto date.
http://support.microsoft.com/kb/555175
4. Restart the PC
5. Download and Install latest OviSuite http://europe.nokia.com/support/download-software/nokia-ovi-suite
6. Connect the device and try to sync
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Ovi Suite 2.2.0.245 crash w Outlook 2003 and Vista...

I newly installed the latest Ovi Suite 2.2.0.245 and it crashes when synchronisation with Outlook 2003 is initiated. Syncing the messages works. OS is Vista 32-bit. I could send a dump-file to the Nokia support, if desired.

Hi jol888,
Thank you for your valuable post.
Please provide us with the following information so that we can analyze this issue further.
SYSTEM INFORMATION ( Help-About Ovi Suite-System Information copy and paste here)
Device Info ( *#0000#)
Debug Logs.
The logging needs to be enabled first by editing the file debug_conf.txt with a text editor. The line FILELOG=FALSE must to be changed to FILELOG=TRUE. The file is located where Nokia Ovi Suite was installed (C:\Program Files\Nokia\Nokia Ovi Suite). If its not there, then i have attached the file in this post. Try to reproduce the issue.
The logs (debug_log.txt and DalMeasurementFile2.log) will be written to the user's %TEMP% folder
In WinXP the folder is C:\Documents and Settings\[username]\Local Settings\Temp
In Vista/Windows 7 the folder is C:\Users\[username]\AppData\Local\Temp
Crash dump:
In XP:
On application crash, you'll see the dialog asking whether you want to Debug or Close. Don't do either. Closing the dialog destroys the dump file before you have a chance to copy it.
- Click the "For more information about this error, click here" link in the crash dialog, and copy the "Error signature" contents. The relevant content can be selected with mouse, and copied. Paste the text to the report.
- Find the minidump file (usually C:\Documents and Settings\your_username\Local Settings\Temp\???.dmp). If there are multiple .dmp files, check the modification time the find the one that was created at the same time the application crashed.
- Start Task Manager and end process "dwwin.exe". The dump file is locked by this process.
- The dump file can now be copied and attached.
In Vista and Windows 7:
- Expand the "View problem details" in the crash dialog and copy the contents
- Open Task manager and find NokiaOviSuite.exe from the Processes list
- Right click over NokiaOviSuite.exe and select Create Dump File.
- The dump file can now be copied and attached.
For Large files (more than 10MB) you can upload them on Files on Ovi
1. Log into Ovi.com
2. Click on files
3. Type in your username and password
For a user who has not set up files on ovi on his computer, it will give an option to download the file connector.
4. Click Download and install the file connector.
5. Then you will find the Sign in to Ovi Files icon in the desktop.
6. Close the browser and then click on Sign in to Ovi Files icon from desktop.
7. It will connect to ovi.com again. Login with username and password.
8. Left pane shows the directory like the windows explorer.
9. Anytime file status will show the respective file/folder
10. Select the file which you want to send and then right click the file and select the option send.
11. Type the email address [email protected]
12. Select the expiration date and then add comments if any.
13. Then select the option to store in anytime file.
The email recipient will receive an email with a link to download the file.
Looking forward to hear from at the earliest.
Regards
Attachments:
debug_conf.txt ‏2 KB

OVI Suite STILL cannot sync to a network drive

What is the point of having a support forum when everything gets ignored!
What is the point of having a feedback system when it all gets ignored!
I tried to select a network drive to sync photos and videos to but it wouldn't let me! I google it only to find that in this same forum, the question has been asked and AN EMPLOYEE from Nokia suggested they'll add it. This was over 10 months ago and still in this new version, nothing has been done on that front!! I still cannot select a network drive to sync photos and videos! I can't sync to the local drive cause frankly, the space available on the N8 is more than on the local drive!!
For how long will you go on ignoring us like this???
I have been a passionate defender of Nokia since 2001 till literally 5mins ago when after downloading the new OVI suite, a simple task like syncing contacts crashes OVI time and time again.
I can't select a network drive to sync to, all my support posts for the N8 have so far been ignored!!
Do you guys actually have any software testers in the company?? Why is it that anything to do with software, you get it so horribly wrong. Whoever is running that bit of the company needs to be fired and new brains brought into the mix!
I love Nokia as a company as they're full of ideas and potential but the software guys will spell doom for you! If something so simple like syncing contacts can be missed and the software is allowed to be released to the public with that very obvious bug!! Can't you just have it so things JUST WORK?!?!
My N8 is riddled with very simple and obvious bugs that I don't know how it passed. e.g screensaver not coming on when you lock the phone - you have no idea how annoying this bug is. Also for some reason, all my widgets are now about 20% bigger meaning the contents don't fit within the confines of the widget space and information is cut off!!
I am so **bleep** with the whole company right now I'm on the brink of just throwing it all away and saying goodbye to Nokia for ever!
But fortunately, my hatred for Steve Jobs is even more and can't be bothered with Android!!
PLEASE PLEASE PLEASE SORT ALL THIS NIGGLING THINGS OUT!!!

you can find the path in the windows registry:
[HKEY_CURRENT_USER\Software\Nokia\Nokia Ovi Suite\{D995DE8A-1556-45a3-BC7A-568E63663F25}\PcPath]
or just search the registry for the path shown in the 'Photos folder location' shown in the ovi suite.
or search the registry for the value 'photos path'

OVI Suite 2.2.0.245 crashes on windows 7 64 bit pc

My ovi suite worked fine windows xp. I recently got it installed on Windows 7 64 bit machine. It crashes upon starting the suite. following are the details. Kindly help Problem signature: Problem Event Name: APPCRASH Application Name: NokiaOviSuite.exe Application Version: 2.2.0.245 Application Timestamp: 4c2da5db Fault Module Name: NokiaH264HPMPDecTFilter.dll Fault Module Version: 1.0.4.0 Fault Module Timestamp: 4c062e83 Exception Code: c0000005 Exception Offset: 00001b85 OS Version: 6.1.7600.2.0.0.256.4 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Solved!
Go to Solution.

hi kishoreb,
Ovi Suite (2.2.1.22) is available. Could you please upgrade this and try?
1. Uninstall Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove program if anything is there.
2. Delete the files from here If anything is there
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
3. Please search and download MSI clean up utility from microsoft website
Once installed please select the programs related to Nokia and click remove.
Restart Computer.
Then download from microsoft website and install Windows Installer, so that the installer is upto date.
4. Restart the PC
5. Download and Install latest OviSuite http://europe.nokia.com/support/download-software/nokia-ovi-suite
6. Connect the device and try to sync
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Ovi Suite will not sync with 5800 ExpressMusic

Was using PC Suite 1.1 without a problem, then upgraded to Ovi Suite 2.1 and now can't sync Calender. Everything looks as though it's going fine... the task bar says syncing and gets right to the end, before displaying error code Sync Cancelled 80043c93
WinXp SP3
Great! Thoroughly tested before release then!

Phone: Nokia 5800 XM firmware version 40.
Desktop OS: Windows 7
Ovi Sute version: 2.1.0.87 (clean install after uninstallation of ALL previous Nokia sottware products)
Sync setup:
Sync all = contacts, photos, messages, calendar
Contacts are to be synced with MS Outlook 2007 and Ovi online
Calendar is to be synced with MS Outlook 2007 (wth Outlook preservation of data in case of conflict)
When trying to do a "sync all" Error message:
"Completed syncing the following content types: Messaging
Failed to sync the following content types: Contacts and Photos and Calendar.
Reconnect the USB cable to your device or connect via Bluetooth. Then try syncing again.
80043c0b"
When trying to sync Contacts alone:
"Reading contacts from Nokia 5800 XpressMusic failed. Reconnect the USB cable to your device or connect via Bluetooth."
When trying to sync Calendar and Tasks only::
"Could not sync calendar item and tasks. Plug the USB cable into your device again or connect via Bluetooth. The sync again."
If someone has any ideas why this is happening, please advise.
Also the "My Pictures", "My Videos" and "My Music" folders are by default selected as the folders for Pictures, Videos and Music WITHOUT the possibility to change them.

OVI suite does not sync with Outlook, PC suite doe...

My new E72 does not sync with Outlook, but PC suite does.
(PC suite 7.1.50.2, OVI suite 2.2.1.23)

I have same issue and I'm already using 3.0.0.284 with a brand new Nokia 5530 ExpressMusic phone, syncing with included mini usb cable. I get the "nokiaovisuite.exe has encountered a problem" error message then the Ovi suite software crashes.
Running Microsoft Office Outlook 2007 (12.0.6535.5005) SP1 MSO (12.0.6535.5002)
Nokia Ovi Suite 3.0.0.284
Nokia PC Suite 7.1.51.0
PC Connectivity Solution 10.50.2.0
Connectivity Cable Driver 7.1.36.0
Nokia Ovi Suite Software Updater 2010.44.0.60888
Maps Service API 4.0.24.1
Nokia mPlatform 2.7.44
Ovi Desktop Sync Engine 1.4.1.42
Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 3
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.6001.18702 (Default browser)
- Mozilla Firefox 3.6.13
Detected Bluetooth stacks:
- Microsoft (Version: 5.1.2600, Build: 5512), In use.
- Broadcomm (Version: 1.4.2 Build 10)
Detected USB drivers:
- Default Hub Driver for USB 5.1.2600.5512
- USB Modem Driver 5.1.2600.5512
- EHCI eUSB Miniport Driver 5.1.2600.5512

Ovi Suite Error 83860071 syncing calendar from Out...

I am currently attempting to sync the calendar from Outlook 2010 to my Nokia 6220C using Ovi Suite v2.2.0.245.
I receive the error 83860071 when attempting to do this. Originally I was receiving the alert that there was no default mail client installed, until I changed the settings for Outlook and set it to be the default client for all e-mail settings (it was already the default for each individual option, but the overall setting was not selected).
Since making this single change I now get the above error code. I am however able to successfully sync my contacts, and always have been able to do so.
Of note, the machine is Win7 Enterprise x64, with Office 2010 x64 installed. I previously had Office 2007 (x86) installed which Ovi worked perfectly with, but as Office 2010 x64 cannot co-exist with an x86 version of office, I had to uninstall Office 2007 first before installing Office 2010 x64..
Any suggestions / help would be appreciated.

Hi All,
When I tried to syncronise to my Outlook calendar, I got an error: "Cannot login to the Mosrosoft Outlook profile Outlook. Then sync again"
Outlook 2007
Nokia Ovisuite 2.2.1.23
Windows 7 32bit
I ran the Office Diagnostics tool in Outlook (Help> Office Diagnostics) and it solved my problem
If you have the same problem you can try it
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Ovi suite can't sync, n97 crash

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