Ovi Suite - Cannot update C7 to symbian Anna

Hello
I'm trying to update my mobile phone to symbian Anna, but I can't neither via Ovi Suite nor Wi-Fi connection. There is always error, that says, my mobile can't be updated (error 12017). I've reinstaled Ovi Suite and it didn't help. Restarting my mobile doesn't help either. There is still about 1MB of Symbian Anna 1/2 update to download, and it can't download it - it just start to instal and fails.
I also can't use Ovi store from my mobile - it happened about month ago. And also can't reinstal ovi store - 2mb of download left and it tries to instal it -.-
Please, help!
Solved!
Go to Solution.

Solved. I had to restore default settings of my phone and after that, Symbian and all other things were instaled properly.

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Ovi Suite fails updating E7-00 for Anna 1/2 and An...

I’ve bought an E7 and immediately updated to Anna. For some reason, Quickoffice disappeared. I searched the forums and I found that the Anna I installed is in fact 1 out of 3 updates and that there are two other updates named 1/2 and 2/2 that will bring back Quickoffice. I requested the Ovi Suite to look for new updates and it could not find any. I looked again in the forums and I found a chap who suggested changing the device date to 31/8/2011. I changed the date, went to Tools/Software Update and then, Ovi found updates. I then tried to download both Anna 1/2 and 2/2 but after some twenty seconds of apparently good download speed, the download stopped and I got the following message :
« Something’s gone wrong
There’s a problem with installing : Symbian Anna update 1/2 and Symbian Anna update 2/2. There was a problem with downloading the application. Please go to tools > Software updates and start the download again. »
I retried an untold number of times and again, the same message, as above.
At some point the software update could not find updates anymore. So I reinstalled Anna and only then (with my device date still on August 31 2011) Ovi Suite found the updates. I retried to install them and then, exactly as above, the same message (« Something’s gone wrong etc… »)
OK I don’t have a great internet connection but I donwload without problem huge iPhone and other updates. What should I do if anything at all ? By the way, I live in Beirut, Lebanon.
Thanks
Phil
Solved!
Go to Solution.

/t5/Software-Updates/Symbian-Anna-Troubleshooting/td-p/1127953
Nokia 808 again (delight Belle), Nokia E7 and X7 ( again, all on Delight Belle...after some time on Nokia Lumia 925 (retired), 1020 (not that great)and Lumia 820 (Replaced my router at home, great for internet sharing).., N9 The best device ever (use it as much as Lumia 1020), Nokia 700 (Sport Phone/My Love :-) ) Nokia 701, Nokia E6 (Should have a follow-up from Nokia among with larger screen, NFC, Autofocus), Lumia 800 (Retired After 6 weeks), -Sports Tracker-Nokia Internet Radio-Handy Safe-Skype-Bambuser-Screenshot app pro-fMobi-ComingNext-Manual TaskSwitcher-jagiTimer-Easy StopWatch-Boldbeast-Equalizer-Financial Calculator-WiMP Music-YTasks-Davi-Thumbnail Folders-BizCalendar-Tiny7-Situations-nn reeder-Sport Timer-CameraLover-CameraPro-GrabRadio-LiveScore-Poddi-Gravity-SkyFilesPro

Ovi Suite Software Updates-Error No internet Conne...

My Phone Nokia 5800 Xpress Music..
Ovi Software update fails while cheking for updates pops up
Network Connection error dialog
Nokia Ovi Suite software update service is not responding Make sure the internet connection is working or check firewall settings, and try again.
btw I have a broadband,if firewall is turned off...
I dont know what else to do.
I click ok, its says downloading for ever....
I tried update via wifi my phone asks for server profile...which i have no idea about.
I have been trying to update for firmware for a week i dont it happening... damnnn
Nokia Ovi Suite 2.1.1.1
Ovi Player 2.1.10304.0
Nokia Photos 1.6.434.0
PC Connectivity Solution 10.6.2.0
Connectivity Cable Driver 7.1.27.0
Nokia Ovi Suite Software Updater 2010.6.0.60359
Maps Service API 3.0.38.0
Nokia mPlatform 2.6.86
Ovi Desktop Sync Engine 1.1.0.82
Operating system:
Microsoft Windows Vista 64-bit Edition, Service Pack 2
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.6001.18904
- Mozilla Firefox 3.6.3 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 6.0.6000, Build: 16386)

i found the solution for the network connection error during the software update process.....
the error dialog box says to check ur connection or firewall settings...so i recommend the users who are having this problem...first of all if you have any antivirus software installed than turn it off or disable it before starting the update and then Go to- Control panel-Windows Firewall-Then turn it off. and now start the update application you will notice the change and i am sure the update will start and complete without any errors...i was also having the same problem but i tried and resolved it... and also a very important thing that you should take care of....you should make sure that no other application is using your internet connection, don't start any other downloading program because it will decrease the ovi suites downloading speed and it may cause an error...
if the problem persists after turning off ur firewall than restart ur pc and try again...
post me a thanks if your problem is resolved...
this will work with the nokia OVI Suite version 2.1.
because i had not tried to update the ovi suite because i like the 2.1 version very much...
I really tried it very much, because my father says that Try and try and try until you get success...
and i achieved the success..........

Nokia Pc suite / Ovi Suit / Software Updater.... N...

Hi I have tried all three Nokia Pc suite / Ovi Suit / Software Updater. to update the firmware of my nokia n95 8 gb. but none of them is updating my phone. Right now 20.0.16 is the firmware on my mobile but you can check it out that the latest firmware available for N95 8GB ,,,, 31.0.015 . i tried this on my other laptop as well but showing me the same problem. i cant understand that when i am using the newest versions of Nokia Pc suite / Ovi Suit / Software Updater than why they are not installing the new firmware on my phone and showing me the message that it has already got the latest firmware which is totally wrong. i have attached a pic for the helpers to help and guide me out of this situation. thanx
Attachments:
n95 8gb.JPG ‏57 KB

Hi, farby thanx for the reply, First of all my phone is already unlocked and one my friend is also facing this same problem. as i have mentioned that there is update available on the nokia website. its just he Updater software which is not updating although it is connected to internet. maybe you should look to the picture i have attached to this thread. In the pic it is saying that 20.0.16 is the firmware is present on my mobile But you can check it out that the latest firmware available for N95 8GB ,,,, 31.0.015. and just look at the difference in the firmware versions. Its not like that N95 8gb is a latest phone and would have to wait for the new firmware. There should had been many firmware updates available between 20.0.16 to 31.0.015 versions. i hope so that you will understand which i am trying to explain. thanx bye

Ovi Suit FW update problem

Hi there i have installed the following:
Nokia Ovi Suite 2.1.0.87
Nokia PC Suite 7.1.40.6
PC Connectivity Solution 10.5.1.0
Connectivity Cable Driver 7.1.27.0
Nokia Ovi Suite Software Updater 2009.46.1.60264
Maps Service API 3.0.38.0
Nokia mPlatform 2.6.86
Ovi Desktop Sync Engine 1.1.0.80
Betriebssystem:
Microsoft Windows 7 64-Bit-Edition
Sprache: Deutsch
Erkannte Internet-Browser:
- Microsoft Internet Explorer 8.0.7600.16385
- Mozilla Firefox 3.6 (Standard-Browser)
Erkannte Bluetooth Pakete:
- Microsoft (Version: 6.1.7600, Build: 16385)
Now i want update the Firmware on my Nokia 5800 Xpress Music, the Ovi Suit takes long to find the Firmware update on the Update Screen. Then i click the "Install" Button. Then it tooks some time to determine some infos from Phone. Then i see the next screen with the Infos that current V 31.0.101 is on the phone and V 40.0.005 is the new firmware that i want to install. After click "next" i agree with the Terms and click again "next". Now i make a Backup of my current Phone Settings and Data and after that i Click "install". Now i have display something like "prepare download" (on german version: "Herunterladen wird vorbereitet...") but nothing happens, no network traffic or similar no change also after 1h waiting. I tried with disabled Firewall and AV but no effect.
Has someone a idea what i coul'd do?

The specs:
Nokia Ovi Suite 2.1.1.1
PC Connectivity Solution 10.18.0.0
Connectivity Cable Driver 7.1.29.0
Nokia Ovi Suite Software Updater 2010.18.0.60492
Maps Service API 3.0.38.0
Nokia mPlatform 2.6.86
Ovi Desktop Sync Engine 1.1.0.82
Microsoft Windows 7 32-bit Edition
Language: Polish
Connection: USB
Nokia 5230
Firmware: 10.0.071.259.02
Exactly the same issue, when trying to run FW update, it hangs on the 3rd step (preparing to download). Tried almost everything what came into my mind...
Any solution for this?
Thanks!

6220 Classic: Ovi Suite Software Update problems

Hello everyone,
I am trying to update the firmware of a 6220 Classic via Ovi Suite (2.1.1.1). I connected the phone, and started the software update process. I was informed the current firmaware version is 03.23, and that version 5.15 is available. I proceeded downloading the (148mb) firmware update.
After that the update process started, and I was informed to ignore all USB connection notifications. Notifications like "Nokia Flash Parent detected" were displayed with one informing me that the driver for one of these "devices" failed to install.
I then got the "Device recovery" error, stating that Ovi Suite lost connection with my device, and presented me with 4 steps to follow to "help reconnect your device". None of this helped, and I kept on getting the same error. Now I am lost. The 5.15 update is also not available OTA. Luckily the phone was not bricked in the process, and is still working fine at version level 3.23
Any ideas on how to get Ovi Suite to install the update? My system specs: Windows XP Pro SP3 with latest fixes/updates.
Thank you.

I always use Ovi Suite to update 3 phone (5310, 5610, 5800), no problems so far. However once caveat on s60 phone like yours is that when problems like this occur, you could try to update without a memory card inserted. If that fails, hard reset the phone and update the blank phone (back up first before resetting of course). If that still fails, take it to a Nokia Care Center.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

Ovi suite cannot access music

Hi,
I accidentally aborted a music file transfer from PC to phone N5800 by computer shutdown.
Now when I start Nokia Ovi Suite, it seems not to have access to the music folder on my phone. Everything else works, but it shows 0 music files on my phone, although there are plenty on it. Also, when I try to synchronize music, I get the error message "files cannot be transferred" (translated from German) for each play list in the Ovi Suite. So obviously, it can neither read nor write music.
I tried to reinstall the operating system on my phone, and to reinstall and update Ovi Suite. Both was unsuccessful.
I would use Nokia Ovi Player instead, but that does not connect to the phone (neither in PC Suite nor in media transfer mode). It still tells me to connect my phone, switch it to media transfer mode, and press OK, but does not recognize the phone when I do this. And PC Suite has not integrated music manager, as I understand.
I can copy the files one by one in "file transfer mode", but then they are not linked with the phone's music player, and it is far from comfortable.
I would be either happy with a working Ovi Suite or Ovi Player
Phone: Nokia 5800 XPressMusic, softwareversion 40.0.005.C02.01
PC: Win XP
Nokia Ovi Suite: 2.0.2.42
Nokia Ovi Player: 2.0.1106.00
Connection: USB
Thank you.

This enables me to use the mass storage mode to add music, so it is a bit better now. Thank you very much!
However, I still cannot use Ovi Suite or Ovi Player. The problems stay the same.

5230 ovi suite cannot find maps on device

new nokia 5230 and have been trying to upload maps to phone for hours, £30 credit wasted for internet connection and ovi suite keep saying cannot find maps or voice guidance files in your device. Did deleting cities folder and qf file still the same; tried to use pc suite as someone suggested but the link tells me to use ovi suite as well. No map at all in phone Please any suggestions???

Hi Mkws,
To find the installed Maps and Navigation.
Connect your device to the Pc/Laptop
Open your OVi Suite, Goto --> View -> Go to -> Maps. On the left handside bottom you can find On your device, Below that select All. It will take a while to read your phone data. It will show you the Maps and the Voice Navigation installed in your device.
Please delete all your maps which ever already installed in your device by clicking on Delete All on your right hand side top.
Now you can download and install the maps and voice navigations once again one by one.
Before this if you find any update for your maps software please go ahead and do it, prior to downloading Maps.
Hope This will resolve the issue.
Regards
Regards,
Diwa
If you like my post, kindly acknowlege the same by giving a kudos to me

Ovi suite wont update to new ovi maps

While trying to update my n8 to the latest version of ovi maps v3.06 11wk10b01 through ovi suite i got an error message: something has gone wrong cannot update....
please help. there are some serious update glitches have been happening to ovi suite lately that need to be fixed asap by nokia

I have been facing the same problem. Even when another new build 3.6.637 has come out, it still gives the same error. I have tried to install from the phone and through the OVI suite and also using the sis file. Here is the link of the Ovi Suite error.
http://tinypic.com/r/fm83te/7
I am currently having 3.04 on my phone. I have 24 mb free in my phone. I have restarted my phone, my laptop, everything... Help!
I am using Nokia 5230.

Nokia Ovi Suite software updates can not work!

I had a problem with OVI SUITE. When I open it, click tools->software updates. It would pop up something's gone wrong... Error code:14001. Please look at the attached picture. Then I uninstalled OVI SUITE, and re-installed it again. It still didn't work. Can anybody tell me what should I do?
Attachments:
Capture.JPG ‏25 KB

By the way, I had an another question. I read a post message how to enable OVI SUITE logs. I followed the instruction,but it seemed that logs were not enabled.
Log_gathering_help.txt is written:
Note: Please make sure the user who is currently logged in is in the Administrator group, or that they have the access right to "C:\Program Files\Nokia\Nokia Ovi Suite\" folder. If not, there is a possibility certain logs cannot be collected, like the WindowsEvents log. (By the way, My OS is windows 7 64bit Ultimate SP1)
1. To enable the logs, do the following:
    a. Double-click the enable_logs.js file.
    b. Click the button to finish enabling the logs when prompted by the dialogue.(when I double-clicked the enable_logs.js, nothing happened...)
Note: After you have enabled the logs, it is better to restart NOS prior to collecting the logs.
2. To collect and zip the logs, do the following:
    a. Double-click the collect_logs.js
    b. Click the button to finish collecting. Zip the logs when prompted by the dialogue.
    After clicking the button, the folder where the zip logs have been saved opens.
3. To disable the logs, do the following:
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Ovi suite not updating

Hey everyone
I want to update my N97mini software. If i use ovi suite, i get a message telling me there's a firmware update (v11) (my phone is v10), i download it but when it begins to install, i get a message telling that the connection to the phone is lost and it fails. (ovi suite confirms the fail).
Everything else updates without any problem.
If i try to update via nokia software updater, i get a message telling that i am using v10 and there are no updates available.
Can anyone help me please?

Hi Nosferatu,
This issue happens at times bcas of server overload i think. You can re-try updating the firmware once again. In case if issue persists even after multiple tries, you can walkin to your nearest Nokia Care centre to get your device flashed and updated to the latest available firmware. In case if you get to go to Care centre, please take backup of your entire data including contact, messages, pictures, video etc. before approching them, as after flashing your device will be as new as a box packed one.
Regards,
Diwa
If you like my post, kindly acknowlege the same by giving a kudos to me

Nokia Ovi Suite Application Update Failure

Hi there!
When I tried updating the Nokia Ovi Suite version 2.1.1.1 installed on my PC:
Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 3
Language: English
I get an error message:
Due to an unknown internal error, installation could not be started. Error code: 14007. Try restarting Nokia Ovi Suite to correct the problem. If that doesn't help, try restarting the computer.
What is the problem? Your advice are strongly appreciated.
Thank you All!
"If you think this post is helpful, please click on the green button"

Hey,
Nokia Ovi Suite 2.1.1.1 is a bit old version,
Uninstall Nokia ovi suite, install Nokia Ovi Suite 2.2.1.23 from www.europe.nokia.com/ovisuite
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

OVI Suite forced update prevents use with Windows ...

I was using an older version of Ovi suite due to the later versions being incompatible with Windows 7 Starter. This has worked absolutely perfectly for me for months, however, this morning I was shocked to see that I was faced with an ultimatum from Nokia, either update or not use the program at all. SInce Windows 7 Starter edition does not work with the latest editions (according to the website), Nokia has essentially (and deliberately), prevented Windows 7 Starter users from using Ovi suite regardless of whether they were using the service perfectly well before on older versions.
If this is actually the case, then quite frankly I'm extremely dissapointed, it's a very poor decision to force users to do anything, especially if it prevents some from using the program without being forced to pay for software updates that they don't otherwise need.
I have been a Nokia customer on and off for at least 10 years now. If what I said above turns out to be true, I won't be buying a Nokia product ever again. A real shame.

Karren,
Ditto on the thought. I am a new Nokia customer. I was woowed by the Nokia Maps but disappointed by the problems I have recently encountered. I shouldn't have to take hours on this to simply find out that there is no simple solution to my problem. Quite frustrated!
Mexxxxx

Nokia Ovi Suite software update service is not res...

Thats the messsage I get when trying to update videos application.
Very Strange. It has like that since át least 19th jan, maybew earlier...
Noone at Nokia responding ??
Br,

For the two updates shown 1 x Programme and 1 x Video - I have following results.
With the first - "Installation failed." and with the second- "download failed" Fazit - no updates possible.
These are also the results wether I use the device - the ovi suite or the pc sofware updater.

Ovi suite cannot install primary software to phone

Ovi 3.0.0.290
The first time I connect my E7 to the pc running the ovi-suite, the suite wants to install
some primary software to the phone. Unfortually, this proces fails without a errorcode,
there isn't even a response for acceptation by the phone.
Please send help!
Gr, Marcel Verberg
Solved!
Go to Solution.

HI,
Freeing space on C:\ phone memory is a problem.
Windows says that the phone's memory is full,
but after selecting the folders and files the total
use is 36.5kB ?!
So what goes wrong?
Gr, Marcel Verberg
Attachments:
2011-03-28_165451.png ‏185 KB
2011-03-28_165547.png ‏277 KB

Ovi Suite - Cannot update C7 to symbian Anna

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