OVI Suite crashed during contacts syncing

When it is syncing contacts, it crashed without any error messages.
What is going on??
I'm using Windows 7 64-bit
OVI Suite Version: 3.0.0.282
Phone Model: 5800XM
It also failed in syncing photos, it said [Photo not synced]
There was a problem with syncing your Photos. Try restarting your device and computer. If the problem persists, check if there is a new version of Nokia OVI Suite available. If not, try updating your device software.
I have done all of the above and still cant sync.

I too am having a crash when contacts are syncing using Ovi Suite 3.0.0.284 (latest) connecting to an E55.
Edit: After retrying repeatedly, contacts have synced without crashing (without changing the software or the data to be synced).

Similar Messages

Ovi Suite Crash during Calendar Sync

Hi,
I previously used the latest PCSuite and Sync (7.1.40.1) to sync my calendar and contacts over Bluetooth.
I installed Ovi Suite 2.0.35. Contacts sync OK but Calendar sync crashes Ovi Suite. The complete environment details is:
Nokia Ovi Suite 2.0.1.35
Nokia PC Suite 7.1.40.1
PC Connectivity Solution 9.44.0.3
Connectivity Cable Driver 7.1.22.0
Nokia Ovi Suite Software Updater 2009.40.0.60128
Maps Service API 3.0.35.0
Nokia mPlatform 2.5.195
Ovi Desktop Sync Engine 1.0.0.684
Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 3
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.6001.18702
- Mozilla Firefox 3.5.5 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 5.1.2600, Build: 5512)
- Broadcomm (Version: 5.1.0, Build: 4803)
Thanks,
Amir

Same problem here... My installation does not even sync contacts, it just crashes after approximately 30-60 seconds of trying to sync. I'm using a Bluetooth connection, haven't really tried with a cable because I move alot with my phone and need it to be hassle free (which Ovi Suite apparently is not).
I need the sync to work, because my everyday work depends on it, and it is totally unacceptable that the synchronisation does not work. I'm really irritated about this, why does Nokia have to roll out new program versions if the sync works in older version just fine? I've only quickly looked through the Ovi Suite, and it just seems to have a new user interface, and a broken sync functionality - what was the point of updating it anyway?
BTW: I did not find any option to "Automatically synchronise every 15 minutes when phone is connected" in the new Ovi Suite. The old PC Suite did have a drop down menu for selecting either "Off", "15 minutes", "30 minutes", etc. for the auto-sync interval. What's up with this? Or is the option just hidden somewhere within the new "cool" user interface?
From the "Help > About Ovi Suite" dialog:
Nokia Ovi Suite 2.0.1.35
Nokia PC Suite 7.1.40.1
PC Connectivity Solution 9.44.0.3
Connectivity Cable Driver 7.1.22.0
Nokia Ovi Suite Software Updater 2009.40.0.60128
Maps Service API 3.0.35.0
Nokia mPlatform 2.5.195
Ovi Desktop Sync Engine 1.0.0.684
Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 3
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.6001.18702
- Mozilla Firefox 3.5.3
Detected Bluetooth stacks:
- Microsoft (Version: 5.1.2600, Build: 5512)
- Toshiba (Version v4.41.02(D))
My phone is a E51, and here are some characteristics that I picked out from browsing around it's menus. I don't know how to get more detailed information from the phone, maybe there's some kind of "#1*" key sequence that needs to be used?
- 120 names in Contacts list (118 kilobytes, "10843... free" whatever that means)
- Internal phone memory: 26 Mb used, 106 Mb free, 497 kb Calendar, 118 kb Contacts, 1633 kb Messages, 0 kb pictures, 0 kb sound files, 0 kb video files, 0 kb documents, 269 kb MIDP)
- Memory card: 277 Mb used, 1670 Mb free, 0 kb Calendar, 0 kb Contacts, 0 kb Messages, 26 Mb Pics, 107 Mb sound files, 103 Mb video files, 467 kb Documents, 129 Kb MIDP)
Ovi Suite shows my Device Information as follows:
- Device Software: 200.34.36 (Up To Date)
- Device memory: 106MB of 132MB is free
- Memory Card: 1.63GB of 1.90GB is free
It seems that I'm gonna have to try uninstalling Nokia Ovi Suite and Nokia Ovi Suite Software Updater next from "Add/Remove Programs" and reinstalling PC Suite. Just have to check that it is still available from Nokia site... and then save the PC Suite installation file somewhere safe, and worship it as a holy relic to the end of times, and never-ever-ever update anything again after getting PC Suite and synchronisation to work once again...
Message Edited by RegToReportABug on 14-Dec-2009 07:20 AM

Ovi Suite crushes during contacts synchronisation ...

Hi All,
I have a problem with synchronisation between my phone and MS Outlook. After few seconds Ovi Suite crushes with error:
Unhandled exception at 0x5f252c60 in NokiaOviSuite.exe: 0xC0000005: Access violation reading location 0x8f38150b.
Error line (from Visual Studio):
5F252C60 mov cl,byte ptr [eax]
Phone: Nokia 5230
Outlook version: 2010 (the same problem I have noticed for 2007)
Ovi Suite version: 2.2.0.245
OS: Windows 7 Professional
E-mail folders location: C:\Users\rach\mail
System language: Polish
Ovi Suite language: English
Any ideas how to solve this issue? Is there any walkaround? How can I report this issue directly to Ovi Suite development team?
Best regards,
Rafal

Hi Galusi,
Thank you for your valuable feedback. Could you please provide more information regarding this issue.
- System Information ( Help-About Ovi Suite-System information Copy and paste in this post)
NOS Logs
Debug Logs
1) Exit Nokia Ovi Suite
2) Open the file debug_conf.txt (File attached)
3) Save the file in your PC in the installation folder (Usually C:\Program Files\Nokia\Nokia Ovi Suite) If the file already exist, replace it.
4) Open Nokia Ovi Suite and do whatever you need to do to reproduce the issue.
5) Exit Nokia Ovi Suite
6) Go to your %TEMP% folder
In XP: C:\Documents and settings\your_username\LocalSettings\Temp and In Vista and Windows 7: C:\Users\your_username\AppData\Local\Temp
but can be found also by entering %TEMP% to the Windows Explorer's address bar
7) Take a copy of the files called debug_log.txt and DalMeasurementFile2.log
Crash Dump Files
In XP:
On application crash, you'll see the dialog asking whether you want to Debug or Close. Don't do either. Closing the dialog destroys the dump file before you have a chance to copy it.
- Click the "For more information about this error, click here" link in the crash dialog, and copy the "Error signature" contents. The relevant content can be selected with mouse, and copied. Paste the text to the report.
- Find the minidump file (usually C:\Documents and Settings\your_username\Local Settings\Temp\???.dmp). If there are multiple .dmp files, check the modification time the find the one that was created at the same time the application crashed.
- Start Task Manager and end process "dwwin.exe". The dump file is locked by this process.
- The dump file can now be copied and attached.
In Vista and Windows 7:
- Expand the "View problem details" in the crash dialog and copy the contents
- Open Task manager and find NokiaOviSuite.exe from the Processes list
- Right click over NokiaOviSuite.exe and select Create Dump File.
- The dump file can now be copied and attached.
For Large files (more than 10MB) you can upload them on Files on Ovi
1. Log into Ovi.com
2. Click on files
3. Type in your username and password
For a user who has not set up files on ovi on his computer, it will give an option to download the file connector.
4. Click Download and install the file connector.
5. Then you will find the Sign in to Ovi Files icon in the desktop.
6. Close the browser and then click on Sign in to Ovi Files icon from desktop.
7. It will connect to ovi.com again. Login with username and password.
8. Left pane shows the directory like the windows explorer.
9. Anytime file status will show the respective file/folder
10. Select the file which you want to send and then right click the file and select the option send.
11. Type the email address [email protected]
12. Select the expiration date and then add comments if any.
13. Then select the option to store in anytime file.
The email recipient will receive an email with a link to download the file.
Please send all files to the above email address, and mention this link in the email communications.
Looking forward to hear from you at the earliest
Regards

Ovi Suite and Windows Contacts sync problem.

The sync process randomly misses phone numbers (Phone -> Windows).
I tried removing all the contacts into the Windows library and restarting the sync, but the same problem happen.
Any idea?

Dear Marina,
You said "So this issue is more like a Window Contacts application limitation".
I disagree; This is the limitation of the imagination and experience your developers have.
How stupid should someone be, not be able to figure a simple logic that if a damn field is not available, use any !^%@$# Windows Contacts field which is available?
When your software cannot do a one to one matching of the fields, Nokia Suite shouldn't even call it Sync with contacts application, and place Windows Contacts as an option!
Windows Contacts syncing has always been a way for people to share their contacts among devices! What you have done is proven how dumb your software developers can be!
A simple, very simple solution is to fill in any field which is available to at least maintain the integrity of the data!
A little more intelligent solution, which might be too much for Nokia's developers, is to try and fill in Work or Home fields and then force fill in the fields it couldn't find. This way a contact with only a "Telephone" number, will at least have a number saved!
Did that sound harsh? It is really irritating when you see how simple logic gets ignored, rendering an application that has had its roots around for decades, useless.

OviSuite 2.2.1.23 crashes during calender sync

I upgraded to the latest OVI suite and since then, OVI Suite crashes in while syncing my calender. Can someone help or suggest a workaround etc...
I have the system info and dump, if someone from Nokia wants to have a look at the dump let me know where to upload it.
Problem signature:
  Problem Event Name: APPCRASH
  Application Name: NokiaOviSuite.exe
  Application Version: 2.2.1.23
  Application Timestamp: 4c7f4eae
  Fault Module Name: ilsyncEx.dll
  Fault Module Version: 7.3.3.36
  Fault Module Timestamp: 4c0ff0e7
  Exception Code: c0000005
  Exception Offset: 00059f8c
  OS Version: 6.0.6002.2.2.0.256.4
  Locale ID: 1033
  Additional Information 1: 6be5
  Additional Information 2: d43b71d1ac5e49ac85d94f9d8acc6b75
  Additional Information 3: dd6f
  Additional Information 4: c3a91567e86cd8171f05262c06d20421
Read our privacy statement:
  http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
Problem signature:
  Problem Event Name: APPCRASH
  Application Name: NokiaOviSuite.exe
  Application Version: 2.2.1.23
  Application Timestamp: 4c7f4eae
  Fault Module Name: ilsyncEx.dll
  Fault Module Version: 7.3.3.36
  Fault Module Timestamp: 4c0ff0e7
  Exception Code: c0000005
  Exception Offset: 00059f8c
  OS Version: 6.0.6002.2.2.0.256.4
  Locale ID: 1033
  Additional Information 1: 6be5
  Additional Information 2: d43b71d1ac5e49ac85d94f9d8acc6b75
  Additional Information 3: dd6f
  Additional Information 4: c3a91567e86cd8171f05262c06d20421
Read our privacy statement:
  http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
SYSTEM INFO
Nokia Ovi Suite 2.2.1.23
PC Connectivity Solution 10.33.1.0
Connectivity Cable Driver 7.1.31.0
Nokia Ovi Suite Software Updater 2010.27.0.60741
Maps Service API 4.0.15.0
Nokia mPlatform 2.6.221
Ovi Desktop Sync Engine 1.3.0.32
Operating system:
Microsoft Windows Vista 32-bit Edition, Service Pack 2
Language: English
Detected internet browsers:
  Microsoft Internet Explorer 7.0.6002.18005 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 6.0.6000, Build: 16386), In use.
Detected USB drivers:
- Default Hub Driver for USB 6.0.6002.22375
- USB Modem Driver 6.0.6002.18005
- EHCI eUSB Miniport Driver 6.0.6002.22375

hi anilkr
Could you please try this?
1. Uninstall Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove program if anything is there.
2. Delete the files from here If anything is there
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
3. Please search and download MSI clean up utility from microsoft website
Once installed please select the programs related to Nokia and click remove.
Restart Computer.
Then download from microsoft website and install Windows Installer, so that the installer is upto date.
4. Restart the PC
5. Download and Install latest OviSuite http://europe.nokia.com/support/download-software/nokia-ovi-suite
6. Connect the device and try to sync
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

OVI Suite crashes when I want to sync contacts

I turned on the option to synchronize with my NOKIA account in ovi.com. and after that my ovi suite crashes everytime when i want to sync contacts..there is a photo as a proof.
i have the lastest version of OVI SUITE 3.0 and lastest software update for my nokia n95 8gb..i have last updated windows 7 OS..and i dont know where is a problem??
i tried to repair sync, restart my computer and phone..but problem is still there
plz help me!
Attachments:
Untitled.jpg ‏106 KB

I'm afraid I have the same problem, repeatedly. I got an e-mail from Nokia suggesting that I un-install and re-install Ovi, including hidden files. And then I managed to re-snychronize with Outlook, but once, and once only. And now Ovi crashes when I try to synch with my Nokia, AND when I try to sync Ovi with Outlook. It's infuriating to see that this problem is not being properly addressed by Nokia. But encouraging to realize that I'm not alone, not just an idiot who can't work it out for myself!

Ovi Suite crashes when setting up sync with Outloo...

Nokia c6-00 brand new.
Ovi Suite 2.2.0.245 - downloaded and installed today
Windows XP SP3
Outlook 2003 SP3
WHen I go in to Tools > Options then select Contacts and select Microsoft Outlook, Ovi Suite crashes.
Please advise what the solution is to this. There is the first Nokia phone so there has been no other Nokia software installed on this PC before.

Hey,
When i chckd, i can't c any new update I chcked using Software updates of Nokia Ovi Suite, it was not there, then i uninstalled existing one and re-installed new version frm www.nokia.com/ovisuite, i m unable to c any new version? Wht r v missing?
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

OVI Suite Crashes on Calendar or Task Selection

I have a 2330 Classic. I am running it with OVI Suite on Windows XP. My Outlook version is 2003. Bluetooth connection WIDCOMM version 5.5.0.3200
I am unable to even select sync with Outlook under
Tools|Options|Calendar & Tasks or
Tools|Options|Notes.
It doesn't matter what connections are made, OVI Suite Crashes immediately if I touch either of those selections above:-
When Outlook is running
When Outlook is NOT Running
When Signed in to OVI.com
When NOT Signed in to OVI.com
When the Phone is connected
When the Phone is NOT connected
When Bluetooth is ON
When Bluetooth is OFF
Surely this must be something wrong with the OVI SUITE Software ??? I'm sure it worked under some previous version of OVI Suite, I wish I hadn't updated it.
is there some access to old versions of OVI Suite that might work?
Error txt file is attached
Someone help please? The Contact Us on the Nokia website just goes round and round in circles, I am not impressed. There appears to be many, many complaints re: Outlook Sync?
Attachments:
Error Log File.xml ‏107 KB

mobile_cracker wrote:
Hi,
There is a new version of NOS available for download i.e 3.0.0.290 with improved features and many bug fixes please update or you can download from www.nokia.com/ovisuite
Hopefully the new version doesnt report any crash for you.
Cheers
V 3.0.0.290 was perfectly working for me till yesterday. Today it crashes as soon as Photos are selected...Rest works OK..There is no problem while syncing the photos though...

Nokia E71x - OVI Suite crashes if logged in to OVI...

I have a problem with Nokia OVI suite. I recently tried to set up contacts on OVI.com so it would sync with my phone to a web contacts package.
If I have OVI suite connected to my OVI account, and the 'Sync with your Nokia account in Ovi.com' option selected, OVI suite crashes. It works fine if I do not attempt to sync my contacts with OVI.com
Any suggestions?
Thanks

I have a problem with Nokia OVI suite. I recently tried to set up contacts on OVI.com so it would sync with my phone to a web contacts package.
If I have OVI suite connected to my OVI account, and the 'Sync with your Nokia account in Ovi.com' option selected, OVI suite crashes. It works fine if I do not attempt to sync my contacts with OVI.com
Any suggestions?
Thanks

Ovi Suite crashed and my 6210 won't turn on

Hello everybody,
I have a nokia 6210 navigator (rm-367) and Ovi Suite 2.1.1.1 on Windows 7. Yesterday I connected my phone via USB, and I intended to update my phone since it had been slow lately. There were no updates available, so I chose to reinstall the latest version. The software was downloaded, and a few seconds after the installation started, Ovi Suite crashed, delivering a not responding blah blah message. My phone doesn't work anymore since the process was not complete. When I turn it on all I see is a black screen and 3-4 seconds later phone turns off. It's not about the battery. I've tried hard reset (by pressing on/off + 3+ * + green keys together). Nothing would help. Any suggestions?
Thanks

Try opening the case and see if the power button contact is properly aligned. Once the case is open, inspect for bulging or leaking capacitors.
You can also run
Disk Utility
   1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
   2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
      Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
   3. Click the First Aid tab.
   4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
   5. Select your Mac OS X volume.
   6. Click Repair. Disk Utility checks and repairs the disk.
Then reboot and repair perm issions.

HT1414 My iPhone has crashed during a sync and now I can't restore from backup as it is asking for password to load the backup yet neither the lock code for the phone or my iTunes Password are working... I have no other password to all upon and need the r

My iPhone has crashed during a sync and now I can't restore from backup as it is asking for password to load the backup yet neither the lock code for the phone or my iTunes Password are working... I have no other password to call upon and need the restore to retrieve info onto my phone, I am a real novice to this...... please help, !!!!

If anyone else is looking for a solution to this same problem, I was able to get it working looking through several older discussions.
The solution was to use the password that I had on my iTunes account the very first time I set up the iPhone about a year ago. I changed my iTunes password about 10 months ago; but apparently, the backups continue to use the password that existed when the phone was first set up.
A couple of troubling things with this are that 1) I didn't apply a password when I did the backup this afternoon so I don't understand why it was required when I did the restore a few hours later. and 2) it makes zero sense why iTunes would not be smart enough to use the current accout password when requiring the password to restore from a backup made with no password.
I thought iTunes and Apple were smarter than that. With so many posts stating exactly the same problem, it is clear that this is bug in the software.
Best,
Craig

Ovi suite crash after resume from hypernation

Hi,
Nokia Ovi suite 2.1 final on Windows 7 with Nokia E75 connected via bluetooth and the PC connected to WiFi network.
Ovi suite crashes after I resume my laptop from hypernation, but only sometimes. It may be connected with a internet connection not always being available immediately after resume.
Regards,

Could you please provide more information on this?
A. Device details ( type *#0000#)
B. System Information details ( Help About- Ovi Suite- System Information )
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

OVI Suite crashes when connected e71 on bluetooth ...

Hi,
I'm using OVI Suite 2.1.1.1 on windows Vista and a Nokia e71-3 400.21.013.
If my e71 is connected over bluetooth and I move out of range and back in, ovi Suite crashes with the following error. http://twitpic.com/1qtb4l
Crash Dump in textual format:
Problem Event Name: APPCRASH
Problem Event Name: APPCRASH
Application Name: NokiaOVISuite.exe
Application Version: 2.1.1.1
Application Timestamp: 4b857b2b
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000420
Exception Offset: 000afaf8
OS Version: 6.0.6002.2.2.0.256.6
Local ID: 3081
Additional Information 1: ab3d
Additional Information 2: 9a1ad9a8a2f7b6c4eb46309f1b433c26
Additional Information 3: 3817
Additional Information 4: 6021944cbd0ff759eesf56e975e24b88
Problem Event Name: APPCRASH
Application Name: NokiaOVISuite.exe
Application Version: 2.1.1.1
Application Timestamp: 4b857b2b
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000420
Exception Offset: 000afaf8
OS Version: 6.0.6002.2.2.0.256.6
Local ID: 3081
Additional Information 1: ab3d
Additional Information 2: 9a1ad9a8a2f7b6c4eb46309f1b433c26
Additional Information 3: 3817
Additional Information 4: 6021944cbd0ff759eesf56e975e24b88
Attachments:
ovicrash.jpg ‏60 KB

Hi,
I'm using OVI Suite 2.1.1.1 on windows Vista and a Nokia e71-3 400.21.013.
If my e71 is connected over bluetooth and I move out of range and back in, ovi Suite crashes with the following error. http://twitpic.com/1qtb4l
Crash Dump in textual format:
Problem Event Name: APPCRASH
Problem Event Name: APPCRASH
Application Name: NokiaOVISuite.exe
Application Version: 2.1.1.1
Application Timestamp: 4b857b2b
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000420
Exception Offset: 000afaf8
OS Version: 6.0.6002.2.2.0.256.6
Local ID: 3081
Additional Information 1: ab3d
Additional Information 2: 9a1ad9a8a2f7b6c4eb46309f1b433c26
Additional Information 3: 3817
Additional Information 4: 6021944cbd0ff759eesf56e975e24b88
Problem Event Name: APPCRASH
Application Name: NokiaOVISuite.exe
Application Version: 2.1.1.1
Application Timestamp: 4b857b2b
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000420
Exception Offset: 000afaf8
OS Version: 6.0.6002.2.2.0.256.6
Local ID: 3081
Additional Information 1: ab3d
Additional Information 2: 9a1ad9a8a2f7b6c4eb46309f1b433c26
Additional Information 3: 3817
Additional Information 4: 6021944cbd0ff759eesf56e975e24b88
Attachments:
ovicrash.jpg ‏60 KB

Ovi suite crashes when opening the "Photos" Panel

Whenever i try to open the "Photos" Panel Ovi Suite crashes. I'm thinking it may have to do with it trying to index all of my videos, so i removed the "My Videos" folder from the watchlist, but it still crashes. I think maybe i need to delete it's cache, but have no idea how.
This is the crash report from Windows:
Problem Event Name:   APPCRASH
Application Name:   NokiaOviSuite.exe
Application Version:   2.2.0.245
Application Timestamp:   4c2da5db
Fault Module Name:   NokiaH264HPMPDecTFilter.dll
Fault Module Version:   1.0.4.0
Fault Module Timestamp:   4c062e83
Exception Code:   c0000005
Exception Offset:   00001b85
OS Version:   6.1.7600.2.0.0.256.1
Locale ID:   13322
Additional Information 1:   0a9e
Additional Information 2:   0a9e372d3b4ad19135b953a78882e789
Additional Information 3:   0a9e
Additional Information 4:   0a9e372d3b4ad19135b953a78882e789

Hi kuroyume
Thank you for your post.
Could you please provide more information regarding this issue.
SYSTEM INFORMATION: Help about Ovi Suite-System Information- Copy and paste.
CRASH LOG FILES
Windows XP
- On application crash, you'll see the dialog asking whether you want to Debug or Close. Don't do either. Closing the dialog destroys the dump file before you have a chance to copy it.
- Click the "For more information about this error, click here" link in the crash dialog, and copy the "Error signature" contents. The relevant content can be selected with mouse, and copied. Paste the text to the notepad.
- Find the minidump file (probably C:\Documents and Settings\%username%\Local Settings\Temp\???.DMP) . If there are multiple .DMP files, check the modification time the find the one that was created at the same time the application crashed.
- Start Task Manager and kill process "dwwin.exe", the dump file is locked by this process.
-The dump file can now be copied.
Windows Vista and Windows 7
- On application crash, you'll see the dialog suggesting "Check online for a solution and close the program" AND "close the
program". Do not click either yet! Leave that pop up open.
- Open TaskManager (e.g. press CTRL-SHIFT-ESC simultaniously).
- Find NokiaOviSuite.exe from the processes list in TaskManager.
- Right click NokiaOviSuite.exe and select Create Dump File.
- When the dump is ready, a dialog opens and tells where the dump was stored.
- Also expand the crash popup dialog window's "View problem details" and copy the contents to this case.
- After you have got the needed data press "Check online for a solution and close the program" in the crash dialog.
NOTE: If the crash dump is huge in size then follow the steps provided here.
Here is the step by step instructions to send files on Ovi.
1. Log into Ovi.com
2. Click on files
3. Type in your username and password
For a user who has not set up files on ovi on his computer, it will give an option to download the file connector.
4. Click Download and install the file connector.
5. Then you will find the Sign in to Ovi Files icon in the desktop.
6. Close the browser and then click on Sign in to Ovi Files icon from desktop.
7. It will connect to ovi.com again. Login with username and password.
8. Left pane shows the directory like the windows explorer.
9. Anytime file status will show the respective file/folder
10. Select the file which you want to send and then right click the file and select the option send.
11. Type the email address [email protected] , mention your forum user name and link in the mail content
12. Select the epiration date and then add comments if any.
13. Then select the option to store in anytime file.
The email receipient will receive an email with a link to download the file.

OVI Suite messes up contact when syncing my N8. Wh...

Tried this to confirm these problems:
1) Deleted all contacts in OVI Suite and on the phone.
2) Restored the contacts from OVI sync to be sure they are OK
3) Checked that standard values are set for phone, sms and e-mail
4) Synced with OVI suite, no contacts updated on phone, all updated in OVI Sync
5) Did another sync with OVI Suite straight at once.
Now these annoying problems has occured on the phone (and in OVI suite):
a) Standard settings have been lost for all other than phone. This is annoying becuase the phone will now ask when sending SMS if you want to use the phone number or the e-mail address :-(
b) Most of the contact have a "Note" added with the text "<< unnamed >>". This is annoying because this not is displayed next to the contacts picture instead of the name or address :-(
So WHY is OVI Suite removing the standard settings for messages?
And WHY is OCI Suite adding the "<< unnamed >>" note for most (but not all) contacts?
(tried to find some logic, but can't find any thing common about the contacts changed)
Lars-Erik Østerud - http://www.osterud.name/nokia.html

For me even the regular sync gives lot of problems. I can't find the simplest setting of "One way Sync, i.e. only from Mobile to Ovi Suite". And that's what has been creating a problem for me.
Whenever I sync my contacts with Ovi using Ovi Suite many of my updates (which I'd made on the phone since last Sync) are lost.
This is quite irritating!
@Nokia: Please suggest any solution for this issue.

OVI Suite crashed during contacts syncing

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