OVI Suite does not recognize authorized device

Since some weeks, i cannot connect to my 6500 Classic. The pairing seems to work, Windows and the mobile both report that they are paired ( i can see a device called Nokia 6500c in Windows, and the mobile sees my laptop as paired) but OVI suite tells me that the authorization failed.
My environement:
Lenovo Laptop W500
Driver: Broadcom 6.3.0.6700
Windows 7 Professional 64 bit
latest OVI Suite 2.2.1.23
What is going on ?
P.S. the probelm started in PC Suite, i just upgraded to OVI suite, but no change.

Unfortunately this does seem to have been reported with OVI Suite 3 when trying to establish connectivity with N8 for the first time; as I had previously done this with older version of OVI Suite it remained after the update fortunately. Pretty sure that it is this particular software version to blame for this issue however.
With reference to USB connectivity, default setting on N8 is "OVI Suite" mode so it should just briefly acknowledge this on device UI when connecting to PC.
Happy to have helped forum with a Support Ratio = 42.5

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Ovi Suite Does Not Recognize Connected N8

I installed Ovi Suite on my XP machine. Connected N8 via USB cable. Computer recognized device and installed hardware. Got the message that hardware was correctly installed.
Opened Ovi Suite and clicked on device icon to connect a new device. Got message that N8 was recognized and that updated connectivity software was being installed. Then message that N8 was connected and that window closed.
On Ovi suite main page, I have a never ending "Connecting" message. If I double click the Nokia SIP VOIP 3.1 file on my desktop, another window opens and tells me that no connected device is detected.
I have tried a reboot of computer, restart of phone, trying a different USB port on the computer, and even re-installing the Ovi Suite software.
The phone shows the USB icon up in the corner, and it does charge.
I don't know if the phone is supposed to ask me if I want to connect to Ovi Suite...it does not ask.
Any ideas?

Unfortunately this does seem to have been reported with OVI Suite 3 when trying to establish connectivity with N8 for the first time; as I had previously done this with older version of OVI Suite it remained after the update fortunately. Pretty sure that it is this particular software version to blame for this issue however.
With reference to USB connectivity, default setting on N8 is "OVI Suite" mode so it should just briefly acknowledge this on device UI when connecting to PC.
Happy to have helped forum with a Support Ratio = 42.5

Ovi Suite/PC Suite does not recognize the connecte...

Error message: "Ovi Suite/PC Suite does not recognize the connected phone.Ovi Suite/Pc Suite cannot read the required information from the phone.Check that the connected phone is supported by Ovi Suite/PC Suite".
You can try this which can solve your problem.
1. Disconnect your phone from PC if connected.
2 .Open Control Panel and go to ‘Programs and Features’
3. From the list of available programs, choose ‘Nokia Connectivity Cable Driver’
4. Click on the ‘Change’ button on top toolbar.
5. In the setup dialog box that pops up next, choose ‘Repair’ and select ok. Wait for setup to complete.
6. Restart the computer if prompted.
7. Now connect your phone to the PC. Driver installation should complete and PC/Ovi suite (hopefully) should detect your mobile properly now.
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

@ Omarbooyaka,
Welcome to the forum! You should use Nokia Suite to update your device to Belle. If still the same, please go to control panel > printer and devices > right click the phone icon > remove the device. Then try to connet again. Also try all the steps provided by magovoru. Could you also report the issue here if connection still does not work.
Hope this helps!
Jampe
If the answer solves your issue, please click the ACCEPT AS SOLUTION button so other users can benefit from it as well. Giving a kudos (the white star) if my answer has helped will be appreciated.

HELP! Ovi suite does not display Photos only thumb...

Hi, please help. Ovi Suite does not display Photos saved in my computer. Just getting Default grey image for everything on the thumbnails. OS XP home (Service ack 3). Run the repair and nothing. I uninstalled the application deleted everything to do with Nokia. Downloaded the application again and still the same problem. Nokia Ovi version 3.1.0.84. The only problem is that, Just shows grey thumbnails and no thumbnail photos. See screenshot attatched
I followed this troubleshooting steps and it still the same issue!..
Step 1
- Go to Add/Remove in Control Panel
- Click Ovi Suite
- Click Repair.
Once repair is completed then please restart computer and check.
If Step 1 didnt work, then try the below step
Step2
-Go to Add/Remove in Control Panel
- Click Ovi Suite
- Click Uninstall
Also uninstall the following f
- Nokia Connectivity Cable Driver
- PC connectivity Solution
Then right click my computer, click manage.
- Device Manager-Ports- If you find anything by name Nokia please unistall ( Dont remove anything else)
Then reinstall windows Installer from the link provided below
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&di...
- Then restart computer.
- Download and install Ovi Suite
- Restart Computer again
- Connect the device, dont open Ovi Suite and wait for all the driver to be loaded by windows.
- Once done then lauch Ovi Suite.
- Check for the issue
Attachments:
Dibujo.JPG ‏83 KB

I guess sometimes this happens when the direct x is missing or corrupted in the system. Please download and install from the link provided below.
http://www.microsoft.com/downloads/en/details.aspx?familyid=2da43d38-db71-4c1b-bc6a-9b6652cd92a3
Make sure you restart the computer when the installation is complete..
Hopefully this helps
Show appreciation by clicking the kudos star :-), or gesture by typing thanks

OVI SUITE does not display PHOTOS as thumbnails.

HELP! Ovi suite does not display Photos as thumbnails, see screenshot attached.
12-May-2011 01:19 PM
Hi, please help. Ovi Suite does not display Photos saved in my computer. Just getting Default grey image for everything on the thumbnails. OS XP home (Service ack 3). Run the repair and nothing. I uninstalled the application deleted everything to do with Nokia. Downloaded the application again and still the same problem. Nokia Ovi version 3.1.0.84. The only problem is that, Just shows grey thumbnails and no thumbnail photos. See screenshot attatched
I followed this troubleshooting steps and it still the same issue!..
Step 1
- Go to Add/Remove in Control Panel
- Click Ovi Suite
- Click Repair.
Once repair is completed then please restart computer and check.
If Step 1 didnt work, then try the below step
Step2
-Go to Add/Remove in Control Panel
- Click Ovi Suite
- Click Uninstall
Also uninstall the following f
- Nokia Connectivity Cable Driver
- PC connectivity Solution
Then right click my computer, click manage.
- Device Manager-Ports- If you find anything by name Nokia please unistall ( Dont remove anything else)
Then reinstall windows Installer from the link provided below
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&di...
- Then restart computer.
- Download and install Ovi Suite
- Restart Computer again
- Connect the device, dont open Ovi Suite and wait for all the driver to be loaded by windows.
- Once done then lauch Ovi Suite.
- Check for the issue
And this did not work, I also installed DIRECTX and still it did not work, PLEASE I WOULD LIKE THIS TO BE FIXED!
Regards to all.
Attachments:
Dibujo.JPG ‏83 KB

I guess sometimes this happens when the direct x is missing or corrupted in the system. Please download and install from the link provided below.
http://www.microsoft.com/downloads/en/details.aspx?familyid=2da43d38-db71-4c1b-bc6a-9b6652cd92a3
Make sure you restart the computer when the installation is complete..
Hopefully this helps
Show appreciation by clicking the kudos star :-), or gesture by typing thanks

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OVI Suite does not recognize authorized device

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