Ovi Suite doesn't recognize my N97's PC Suite sett...

Hi all. Sorry if this is a double post. I tried searching, but didn't find anything.
I've recently tried to transfer music from my PC to my Nokia N97. I did this once before using Ovi Suite with no problems, but now I'm having some serious trouble.
When I plug my phone into a USB port, it asks me the USB mode I want to use, and I select PC Suite, however it then tells me to reconnect my device using PC Suite mode, which I already have done! It doesn't matter how many times I do it, Ovi Suite is adament that my phone is connected in file transfer mode. I've downloaded all the updates, but it hasn't helped.
I can still connect with Bluetooth, but its slow, and if I connect by dragging and dropping (going to My Computer then to my device) then the music doesn't actually show up in my phone.
Can anybody give me some advice on what to do?
Thanks

If you set Ovi Suite to full screen, does your computer not remember that setting? It should make Ovi Suite fit to screen.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

Similar Messages

Ovi suite doesn't recognize device

Hello, new problem:
I start ovi suite as always.
I connect my cellphone N97 with usb, as always.
New: ovi suitedont recognice my decive!!
Reinstall Ovi..connect..nothing.
Connectivity N97: usb modus.
I realy dont know what to do.
Does anybody recognise the problem and know the solution for it?
Thanks,
Renee.
Holland

Hi,
I donot have any problem with my N97.
I am not sure this will solve your problem but you can try this?
1. Uninstall Nokia Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove
2. Delete the files from here:
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
3. Restart your PC
4. Download and install latest Nokia ovi Suite http://europe.nokia.com/support/download-software/nokia-ovi-suite
5. Restart PC again and try to use NOS
if this does not help then check whether you are using latest phone software or not. you can upgrade your phone software by following bellow mentioned steps...
**** before going for upgrade donot forget to take backup else you might loose your phone data****
1. Download Nokia pc suite and use NSU or Nokia ovisuite (For Windows User only)
2. Try over the Air update (MAC/Windows User)
If your mobile data rates allow, try doing an over the air update. Support varies by phone, variant and software
Go to tools >Utilities> Device manager (location may vary by device)
There should be an updates tab
This functionality may not be available in your device. Contact your service provider for more information
To view or update the current software version of your device or to check the date of a possible previous update, select Menu> Tools> Utilities> Device mngr
To check whether software updates are available select Options> Check for Updates
First off BACK UP YOUR DEVICE! make sure you have a back up of the memory card and also the device memory and make sure that the battery of your device has enough power or connect the chager before starting update. To start the update select access point. The device starts to download the device data.
When the data is downloaded the update description is displayed. Select Accept to accept the download of the update package or cancel to cancel the download. IT may take several minutes and you can use your device during the download but not during installation time.
Server Profile Settings
Menu> tools> utilities> Device Manager
to add a new server profile seleat Options> New server profile.
Contact your service provider for correct settings
Server name- Enter a name for the configuration server
Server Id- Enter the unique ID to identify the configuaration server
Server Password- Enter a password to identify your device to server
Access point- Select the access point to connect to the server
Host Address- Enter the url address of server
Port-Enter the port number of the server
User name & password- Enter your username and password for the server
Allow configuration- To allow receiving configuration settings from this server select yes
Auto Accept all requests-To have your device ask for your confirmation before accepting configuration from this server. Select NO
Network Authentication- Select if network authentication is used. Enter your Network username and Network password to identify your device to the server.
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Pc Suite doesn't recognize a USB connected E-50

Hi,
Short premise, I'm a noob...
I've been given an "old" E-50 (first version, without camera, branded). There were no USB-PC cable so I've bought an original Nokia CA 53.
I've downloaded the last PC Suite (7.1.18) and installed it. I'm running XP service pack 2. After the reboot, I've Started the program, followed step by step the program but nothing happens when the program tell me to connect the phone to the usb port. Basically the phone recognize that is being plugged to a pc (it asks me if I want to go in "pc suite mode"), but the pc doesn't regognize the phone.
I've un-installed pc suite and tried again the procedure, but with no luck.
The cable seems to work (since the phone recognize being plugged to a USB port) BUT I've also have a macbook. After downloadying the isynch plug in for the E50 there is no way to make the mac recognize the phone via USB (same pc problme basically....) while via blootooth the program synch the phone just fine.
I really need to have the firmware updated, it's one of the first one and the phone takes ages to send sms.
Thanks a lot for you help.

try uninstalling pc suite, pc connectivty solution and nokia connectivity drivers
then download nokia pc suite cleaner from http://europe.nokia.com/get-support-and-software/download-software/nokia-pc-suite/extras/nokia-pc-su... and run it to clean ur pc
after u clean ur pc, i'd suggest saving the pc suite installer from the website and install it from ur local drive
if my post helped u out, please click the Star next to it to add some KUDOS to my name

N70, PC suite doesn't recognize it when connected

Please help me, I have a N70 since january 07 and I was able to download some music from my PC. Then a few weeks ago I tried to change music, download new one and download photos. The PC suite always says that there is no phone connected. My PC and the phone recognizes the USB connection but not the Nokia PC suite software. I uninstall and reinstall the software twice, once from the CD that comes with the phone and once from Nokia webpage. Any ideas as what could be the problem and how to solve it???
Thanks
Cynthia

Hi,
You can find the pc suite cleaner here
NSU = Nokia Software updater
Cheers Message Edited by adisaily on 19-Apr-2007 07:23 AM
Let me be a ripple in the silent stream of your memory ~ Viveca

OVI Maps doesn't recognize my E71's memory card

Hi All,
I previously had Nokia Maps 2.0 with the maps of my province stored offline on my memory card and everything was fine. Today, I upgraded to Nokia Maps 3.0 and it installed fine on my E71. Now, I'm in Ovi Suite 2.0 -> Maps and with it recognizing my E71 connected via PC Suite mode, it tells me that I need to insert a memory card even though there is one there. No matter what I do I can't get it to download the Maps I want.
Can anyone help?
Thanks.
Solved!
Go to Solution.

Thanks for the help everyone.
I deleted everything off the phone, reformatted, re-ran Nokia Maps on the phone, launched Ovi Suite, spent 20 minutes waiting for it to connect (a series of internal errors) and now I have the maps on my phone
Thanks a lot!
I like Nokia Maps 3.0 quite a bit better than 2.0, I just wish there were less steps needed to search like how it was in 2.0 (just type and hit OK, rather than Options -> Search -> Fill in the various fields) .

PC suite doesn't recognize my 5530 xm

Hello, i just bought a Nokia 5530 XpressMusic. The phone is very nice but I wasn't able to successfully connect it to my PC through USB cable nor Bluetooth.
I have a Notebook with WinVista 32 Home Premium. I have installed everything that came with the installation CD (OviSuite and stuff). OviSuite updates itself to latest version but no matter what I do I can't connect to the phone.
With the phone connected through USB cable I see the cellphone listed on the Connection/Initialization/Configuration wizard but when I click on it a pop up comes up saying the phone is not in PCSuit mode (but believe me it is). I have tried every other mode just in case without luck.
Actually Windows detects the phone and shows it as another drive. I can even browse its folders and/or copy files, but what I want is to use the synchronization software to make backups, edit contacts, etc.
I also installed the latest version of PCSuite (which I don't completely understand if it is an older version of OviSuite or what). Same result.
I uninstalled and reinstalled OviSuite, unplugged and plugged the phone, turned it on and off, reboot the PC, etc.
I downloaded latest USB cable drivers (CA-101) but application says they are already installed.
So, I don't know what else to do.
Any help will be greatly appreciated.
BTW, I don't know if this is important but my OS is spanish.
Thanks

Thanks for replaying.
Yes, it looks like a tiny nokia phone, and the name of the drive is Nokia 5530.
I'm attaching a .png with all nokia related apps found under installed programs, included Nokia Connectivity Cable Driver.
Any other idea is welcome since I'm trying to avoid going back to the store.
Thanks in advance
Attachments:
nokiaapps.png ‏23 KB

Ovi Suite will not recognize E72

Dear All,
I have recently installed ovi suite. My computer keeps asking me to install the driver for the "bluetooth peripheral" device (and it can't find the program to install). But that is not the real problem. problem is when i connect my phone to the pc it doesn't recognize it, i've gone through all the help files and done everything, checked the connection was right, disconnected, rebooted both devices and reconnected, and made sure it was on use as Ovi Suite when the option comes in the beginning.
Furthermore, although my computer sees the phone as a Bluetooth device and i can browse and copy files to and fro the phone, the pc suite doesn't recognize the phone via the bluetooth route either.again, i've gone through all the help suggestions.
What could possibly be the problem?
Attachments:
OVI SUITE DISCUSSION SCREENSHOT.jpg ‏123 KB

I also encountered this issue recently..
The methods mentioned above may probably work, but what finally got mine to work (PC Suite and Ovi Suite not recognizing connection type, even when WinXP already recognizes the device and can use the Nokia Phone Browser to browse the cellphone's folders) was the following:
I've posted it in more detail here:
/t5/Connectivity/Can-t-connect-N97-to-PC-via-USB-cable/m-p/716873#M31885
Seems to me that there might be some bug with the Nokia Connecitivity Cable Driver and/or PC Connecitivity Solution which caused the cellphones to not be recognized by PC Suite/Ovi Suite sometimes (it worked the other day, but suddenly doesn't recognize today).
Re-posting the steps I tried and got it to work:
Summary:
0) (the phone/USB cable must not be connected to the PC during this time):
1) Uninstall Nokia Connectivity Cable Driver
2) Uninstall PC Connectivity Solution
3) (reboot if necessary)
4) Install Nokia Connectivity Cable Driver (Nokia_Connectivity_Cable_Driver.MSI)
5) Install PC Connectivity Solution (PCCS.MSI)
6) Now connect your cellphone; wait for the cellphone to be installed properly in Device Manager (may take a while since it installs several devices like "Nokia E72 USB Phone Parent, Nokia E72 USB OBEX, Nokia E72 USB modem, etc). It installed around 8 devices on the E72. Similar for E63.
7) Try running Nokia PC Suite: Connect a phone. It should be able to recognize the "USB cable type of connection" and identify the phone's model.
8) Try running Ovi Suite, which should also identify the USB connection type and the cellphone model.
If you've previously installed Nokia PC Suite (or maybe Ovi Suite?), there seem to be a backup copy of the required installer files residing in C:\Documents and Settings\All Users\Application Data\Installations\{<CLSID-a long string of numbers>}\Packages\CCD\Setup\Nokia_Connectivity_Cable_Driver.MSI and C:\Documents and Settings\All Users\Application Data\Installations\{<CLSID-a long string of numbers>}\Packages\PCCS\Setup\PCCS.MSI .
Hoping this might work for you too.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~
Appreciate clicking the green "Kudos" star button if this message has been helpful for you.

Nokia suite does not recognize my Internet connect...

My Nokia Suite doesn't recognize the Internet Connection available with my desktop. Though I'm able to access the internet, my suite says "No Internet Connection Available". Any pointers to resolve this?? Plz help
I use Nokia Suite 3.3.86
~Cheers,
Kamesh

Hi All!, enabling log feature i can find this in the log: "isLanAvailable(): LAN is not available."
log file content:
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 121, .\Application\HomeNotification\SUNotificationHandler.cpp, CSUNotificationHandler::refresh(): Begin
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 102, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isLanAvailable(): Begin
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 132, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isLanAvailable(): LAN is not available
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 102, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isLanAvailable(): End
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 240, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isModemConnectionAvailable(): Begin
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 267, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isModemConnectionAvailable(): Modem connection through CTI-plugin is not available
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 240, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isModemConnectionAvailable(): End
[11:44:36:311] SoftwareUpdater Info, Thread [GUI], Line 121, .\Application\HomeNotification\SUNotificationHandler.cpp, CSUNotificationHandler::refresh(): End

PC Suite won't recognize my phone as plugged into USB

My phone is plugged into the USB on my computer. It is charging, however when I got to setting on my phone it says the phone is not connected to a USB and the PC Suite doesn't recognize it as being plugged in.
Why is this? Help please?

This might be a dumb solution but try a different USB cable and different USB port
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Ovi Suite doesn't detect Phone

Well I have N97
Used to have problem 'USB phone parent' driver couldnt be instaled - Just done PC suite cleaner and fixed that problem.
Now its installed driver wise, so 'My computer' sees N97, and phone says its in PC suite mode BUT
Ovi suite doesn't detect it. I tried 'add new device' it still didnt find it.
I can browse it fine through my computer.
And before you say - yes phone is in PC suite mode.
I also just did hard reset of phone

Please follow the steps provided below and check.
Uninstall the following from add/remove
- Nokia Ovi Suite
- Nokia Connecting cable driver
- PC Connectivity Solution
Then go to device manager ( Right Click My Computer-Manage) then ports- Uninstall all the ports which is by name nokia (
there might be multiple entries, but remove them), but please dont remove any other from there which might lead to
malfunction.
- go to C:\Documents and Settings\All Users\Application Data\OviInstallerCache and remove all the sub folders inside that.
For windows vista and windows 7 it will be C:/Program Data/OviInstallerCache
- Restart Computer
- Download and install ovi suite
- Restart computer
- Then connnect the device and wait till all the drivers are downloaded.
- Then launch Ovi Suite connect the device.
This has solved the issue in many cases.
Hopefully this works.
Helpful information, then dont forget to hit the kudos star :-) Or say it accepted solution and thanks

Acrobat Pro doesn't recognize CS4 Creative Suite serial #

I've installed the CS4 creative suite and now acrobat doesn't recognize the serial #. All other apps are fine and working properly. Also running 10.4.11 OS. Any suggestions would be great, so thanks in advance.
Tim

If you replace Acrobat with the one from creative suites you'll have to use that serial number. you'll have topen a Creative suite item first then try to open Acrobat.
what you should have done if you had Acrobat already installed, was done a custom install of Creative Suites and installed everything except your previously installed Acrobat.
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My computer/Ovi Suite can't recognize my nokia 523...

Hi, I just got my new nokia 5230 and I am trying to connect it to my computer with a nokia CA-101 cable but the computer can't recognize it, keeps telling me that my phone is a unknown device and 'one of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it'.
I already downloaded Ovi suite and it's the same problem there:
'Nokia Ovi Suite could not recognize your device. Try disconnecting and re-connecting the USB cable.'
Well I've done that again and again, and I selected the 'PC Suite' USB mode on my phone but it's always the same story...
What to do???

The device (phone) side only support "PC Suite" mode, there is no "Ovi Suite" mode.
The phone can connect as Massive Storage or PC Suite mode without any problem. But Ovi Suite does not detect the phone at all.
Ovi Suite version is 2.2.1.23
Phone Software version is 12.2.082
Why?

Ovi Suite/PC Suite does not recognize the connecte...

Error message: "Ovi Suite/PC Suite does not recognize the connected phone.Ovi Suite/Pc Suite cannot read the required information from the phone.Check that the connected phone is supported by Ovi Suite/PC Suite".
You can try this which can solve your problem.
1. Disconnect your phone from PC if connected.
2 .Open Control Panel and go to ‘Programs and Features’
3. From the list of available programs, choose ‘Nokia Connectivity Cable Driver’
4. Click on the ‘Change’ button on top toolbar.
5. In the setup dialog box that pops up next, choose ‘Repair’ and select ok. Wait for setup to complete.
6. Restart the computer if prompted.
7. Now connect your phone to the PC. Driver installation should complete and PC/Ovi suite (hopefully) should detect your mobile properly now.
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

@ Omarbooyaka,
Welcome to the forum! You should use Nokia Suite to update your device to Belle. If still the same, please go to control panel > printer and devices > right click the phone icon > remove the device. Then try to connet again. Also try all the steps provided by magovoru. Could you also report the issue here if connection still does not work.
Hope this helps!
Jampe
If the answer solves your issue, please click the ACCEPT AS SOLUTION button so other users can benefit from it as well. Giving a kudos (the white star) if my answer has helped will be appreciated.

OVI Suite Doesn't Sync Car Phone and Pager Fields

Hi,
I'm very very disappointed with this new suite, but I had to start using it as Nokia PC Suite doesn't work with x64 version of Windows.
Now, I'm facing this annoying issue. Fields such as "Car Phone" or Pager never get synchronized to my E90 device. Even when I'm creating a new entry on the device it doesn't sync to my OVI or Outlook!!
It looks like if the OVI suite doesn't recognized these fields at all!!!!!!
Any suggestions?????

This is OVI and Nokia style of ignorance. I have sent them several request last months, no reply at all.
They don't batter about this issue at all. I have the same problem on my N8 and from what I can see, Nokia has forgotten to implement Carphone in Nokia Suite, which I expect to be an easy task for them to solve.
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How can I find the serial number from CS4 for my mac? I remembered it being on the box, but now I can't find it, and they website I thought to have registered it to doesn't recognize the e-mail I would have used then I got it.

I don't know if this is the right place to ask this, but the website recommend I ask here. I bought the CS4 when I bought my macbook pro in when I was in college. I remember there being 2 serial numbers, so I could install to one other computer. That macbook pro finally died, and now I have a new mac which I am trying to re-install the creative suite on, only I can't find the serial number. The two stickers on the back of the CS4 box (which i thought were the serial numbers) don't look like that they're asking for, and the website listed on the inside of the box for me to register to doesn't recognize my e-mail (which hasn't changed since buying CS4). Any idea where I could find the serial number?

To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html

Ovi Suite doesn't recognize my N97's PC Suite sett...

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