Ovi suite - instalation freeze at 50% ...

Hello,
i have problem to install nokia ovi suite,installation starts but "freeze" at 50% see picture, i tried to let it for several hours, but no progress, any idea what to do ?
my operating system is winXP, only C drive ...
Attachments:
nokia.JPG ‏22 KB

solved by downloading new instalation file ...

Similar Messages

Ovi Suite install problems..

Hey ATN NOKIA CODERS! All I am trying to do is browse my backed up .nbu files but its getting silly, I shoot video clips on latest firmware and boy the camera startup is much faster I voice record wavs on my N95 and I have just tried NOKI a nice free to try app for doing just this, but no thumbnail pics of the videos and cant drag them onto say Media Player Classic or Double click to run the chosen video or wav file soo!
I have just downloaded the longwinded and large install called Ovi Suite, Microsoft Windows Media Center Failed to load error with server timeout.. great start! not! everything else installed except for oh Ovi Suite! so after its done installing Nokia Music and Photo Gallery (which wasnt as painful as installing microsofts Photo Gallery!) I hit the Synch button and crossed my fingers but when it got upto 33 images out of 197 and it died trying to transfer the videos as they showed no Preview thumbnails just blank ones and it crashed haha. in fairness I need to reboot. but I tried to run the Ovi install again to have a go at re-trying the missing errored timed out apps, but it did not show the Windows Media update or the Ovi Guide Install that failed to install, going into C:\windows\programfiles\Nokia folder I am able to sart Nokia Photo Gallery and Music and tried to goto Nokia Music site as i make music and want to submit my own tracks to sell but even that errored with server errors. try again later. will report more later, happy new year!
N95-1 (8GB-MicroSD),LCG-Audio,Fring,Nimbuzz,Skype,Youtube,iPlayer,Garmin4-GPS.Googlemaps,SkyFire,ZoneTag,Gravity, Sennheiser CX-400-IIs,500-IIs,TR-120 Wireless,HD215'S.AudioTechnica ATX-M50's.BT B-Tube BT Speaker.

PC Advent 4211 (msi wind clone)
XP service pack 3
Intel Atom N270
2GB DDR RAM
Media Player Classic - K-lite Mega Codec Pack
"mistakes i've made a few... " err above post further down the page I call Ovi Suite "Ovi Guide" sorry easily done with my dislexia and bad spalling.
Ok Ovi Suites "Photo Gallery" is a pile of over inflated nonsense!!146MBs!?? I gave it a fair go and i have maxed out my ram so when I say starting Photo Gallery was slow and very painful it was very slow and very painful. The Green Ovi flash screen did not disapear for about 3 minutes. I have less than 100 pics and about 10 videos so nothing scary to deal with. Dosnt work half as well as Nokia Video Manager in PC Suite 7.1 so credit is due to Video Manager. Nokia Photo Gallery has been Uninstalled. and Nokia Music for the same reasons, it crashed trying to link to its music shop, not good. it's only at 1.1 so theres time and room for improvement so I will keep an eye on it. I now use freeware "Irfan View" free app off www.filehippo.com 1.48mbs! not 146MBs. With Irfan View installed it simply does a great job of displaying picks and videos in a thumbnail style that is very customisable so I can have black frames with black backgrounds. Videos can be dragged into Media Player Classic. Perfect simple and small in size and well coded, starts instantly. PC Suite 7.1 is great for browsing vides but NOT from .nbu's if it could it would be perfect. It's the best all rounder from Nokia yet and theres always "Noki" for browsing .nbu files.
N95-1 (8GB-MicroSD),LCG-Audio,Fring,Nimbuzz,Skype,Youtube,iPlayer,Garmin4-GPS.Googlemaps,SkyFire,ZoneTag,Gravity, Sennheiser CX-400-IIs,500-IIs,TR-120 Wireless,HD215'S.AudioTechnica ATX-M50's.BT B-Tube BT Speaker.

Ovi Suite Install location

Hi,
By default Ovi Suite doesn't prompt for installation folder, how can i instruct the installer to install in a specific location? (e.g., on secondary hard disk, etc)
I am using Win7 x64.
Thanks,

take a look at /t5/Nokia-Ovi-Suite/ovi-suite-2-2-1-13-xp-sp3-stupid-installer-crash-solved-startup/td-p/780395
N950 02-6
don't forget to click the Star if I've written something that's useful to you!

Ovi suite instal error

hi when i try to instal ovi suite in my pc i have this error message in the middle of the instalation in french "erreur irrécupérable lors de l'instalation" i think it is something like this in english "irrecoverable error during the instalation"
i tried to download again the aplication thinking of a corrupted download but it is the same with the 2 files.
if someone have a solution please

Hey,
There may b many reasons for this issue, but it wud b gud if u can shore some info, when u say installation error, how r u installng? is it frm web site, CD/DVD shpped along with ur device, or from earlier instlld pc suite's notification? etc
Also does ur pc has also got pc suite installd? Though same suite can b instlld, jst clarification wll b hlpfl for our forum
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

Ovi Suite install error

For some reason Ovi Suite on my PC (runnning Windows 7) got corrupted and I couldn't repair it, so I downloaded the Ovi Suite installer and tried to install it, and the installation failed with a message
"There is a problem with the Windows Installer package. A program required for this install could not be run. Contact your support personnel or package vendor".
Solved!
Go to Solution.

the problem is a Windows error, which involves a number of steps to fix
This is what finally resolved the problem:
1. Download and install 7-Zip application (or other Zip app)
2. Use 7-Zip to extract the contents of NokiaSoftwareUpdaterSetup_en.exe into a folder on your computer.
3. Inside that folder, locate the file Packages\NokiaSoftwareUpdater\Setup\NokiaSoftwareUpdater.msi
4. Double-click on that file to start the installation.
If the issue is still present, please try the following steps:
1. Make sure you have administrator rights on the machine
2. Open Registry (Start->Run->type regedit in Open field and click Ok)
3. Take a back up of the registry (Highlight My computer->File->Export)
4. Navigate to HK_CURRENT_USER\Software/PCSuite and delete the complete folder
5. Navigate to HK_CURRENT_USER\Software/Nokia and delete the complete folder
6. Navigate to HKEY_LOCAL_MACHINE/Software/PCSuite and delete the complete folder
7. Navigate to HKEY_LOCAL_MACHINE/Software/Nokia and delete the complete folder
8. Uninstall Nokia PC Suite
9. In Windows navigate to Start > Settings > Control Panel > Add or Remove Programs
10. Uninstall Nokia Connectivity Cable driver
11. Delete the following folders:
• C:\Documents and Settings\%username%\Application Data\PC Suite\ConfServer
• C:\Documents and Settings\%username%\Application DataNokia\ContentCopier
• C:\Documents and Settings\%username%\Application Data\Nokia\PCSync\SynchData
• C:\Documents and Settings\%username%\Application Data\Datalayer
• C:\Documents and Settings\%username%\Phone Browser (hidden folders)
12. Update Windows Installer by downloading the latest version from Microsoft
13. Use Windows Installer CleanUp Utility
14. Reinstall Nokia Ovi suite Suite

Ovi suite install error 1622

Hi, I just got a new 7020 phone which came with an usb cable but no applications disk. I downloaded the latest ovi pc suite and tried to install it. After a bit it's installing I always receive a generic 1622 error and the installer quits. Stopped the avast antivirus and tried reinstalling, still no success. Any clue? The computer is an acer laptop with a centrino processor, 512mb ram and windows xp sp3.

I am not sure whether this will solve your problem but you can try it .
1. Uninstall Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove program if anything is there.
2. Delete the files from here If anything is there)
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
3. Please download MSI clean up utility from the below link
http://support.microsoft.com/kb/290301
Once installed please remove the programs related to Nokia.
Restart Computer.
Then download and install Windows Installer, so that the installer is upto date.
http://support.microsoft.com/kb/555175
4. Restart the PC
5. Download and Install latest OviSuite http://europe.nokia.com/support/download-software/nokia-ovi-suite
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Nokia Ovi suite instalation crashes

hi, I have a same problem with the ovi suite.
I can install everything but the Nokia Music software, i just bought a 5800 and I cant access nokia store or sync my music with the computer.
I installed the software that came with the CD at first, then I unistalled everything and downloaded a newer version from nokia site, but the problem still remained. I even tried to install the sofware with compatibility of Windows XP SP2.
The problem is: Nokia music (or Ovi ) called the wrog c++ library, after this error message the instalation crashes and nothing works. I have Vista Home Premiun 64Bit .
If i plug the USB cable I can use nokia PC Suite and access my phone memory.
However I cannot use the nokia store.
Please help.

Hi,
My regular/initial reply to all of sort of this issues :
Do have backup of your phone data & PC registries then
Uninstall Nokia PC Suite, Nokia Connectivity cable driver, PC Connectivity solution, Nokia flashing cable driver(if any on your PC), Run PC Suite cleaner. Install latest Nokia PC Suite from europe.nokia.com/pcsuite, reboot your pc. Once pc started, connect your phone with USB in different ports of your PC and check
If you want to install OVI Suite, kindly do check in google, as last few days ovi suite's site was in maintance ....Make sure that your pc is away from all unwanted pc registries, then after installation of pc suite reboot and check.

Nokia Ovi Suite install does not complete

I am trying to install Nokia_Ovi_Suite_webinstaller_ALL.exe file ver 3.1.975.40757 and product version 3.1.0.0 on my windows vista Home Premium.
The installation seems to be stuck, i.e. not proceeding forward.
Please let me know how to go about solving this. Attached is the dump from C:\Users\All Users\NokiaInstallerCache\ProductCache\{D5878294-C113-43c5-A24F-FC333C52015A}\{3FC42713-B6E7-49AA-A553-A224FE9828A8}
Regards,
yogeshkm
Attachments:
CCD.log ‏197 KB
Nokia_Ovi_Suite.log ‏1607 KB

Could you please try this?
1. Make Sure all Windows Update are run.
2. Run the following MSI packages
"c:\Users\AllUsers\NokiaInstallerCache\PackageCache\{6D3245B1-8DB8-4A23-9CD2-2C90F40ABAF6}\Setup\VC80_x86_v2.msi"
"c:\Documents and Settings\AllUsers\NokiaInstallerCache\PackageCache\{AF111648-99A1-453E-81DD-80DBBF6DAD0D}\Setup \VC90_x86_v2.msi"
3. These packages should be installed successfully
4. After this a repair of NOS is required from Add/Remove or Program and Features in Control Panel. Select NOS and click remove/uninstall then click the repair button. After this the customer can try to sync.
Step 2
1. Follow step 2, if step 1 has failed.
2. Unistall the following from Add/Remove 0r Programs & Features
a) NoKia Ovi Suite
b) PC Connectivity Solution
c) Nokia Connectivity Cable Driver
3. Cick start-Run-Cmd and run the following commands
a) msiexec /x {6D3245B1-8DB8-4A23-9CD2-2C90F40ABAF6}
b) msiexec /x {AF111648-99A1-453E-81DD-80DBBF6DAD0D}
4. You will receive a prompt to uninstall this product. Select Yes.
5. Then download the latest version of Nokia Ovi Suite 3.1.0.86 from www.nokia.com/ovisuite and install it.
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

PC Suite install freezes with "PnP Manager busy" l...

Hi,
I am trying to install Nokia PC Suite 6.86.9.0, but the installer freezes consistently at 54% progress.
It is possible to click the red "abort" button but it wont stop the installer, instead it must be killed from task manager. The process called DPINST.EXE seems to be the culprit. It leaves the following message in the C:\WINDOWS\DPINST.LOG file:
INFO: ****************************************
INFO: 04/22/2008 16:38:23
INFO: Product Version 2.1.0.0.
INFO: Version: 5.1.2600 Service Pack 2
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 2.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: '"C:\Program Files\PC Connectivity Solution\dpinst.exe" /LM /SA /SW'
INFO: DPInst is a multi-lingual binary.
INFO: ****************************************
INFO: Current working directory: 'C:\Program Files\PC Connectivity Solution'
INFO: Running on path 'C:\Program Files\PC Connectivity Solution'
INFO: No valid 'dpinst.xml' file provided.
INFO: Install option set: Suppressing Wizard but no OS popups.
INFO: Install option set: legacy mode on.
INFO: Install option set: Suppress Add or Remove Programs entries.
INFO: Found driver package: 'C:\Program Files\PC Connectivity Solution\PCCSMCFD.inf'.
INFO: Found driver package: 'C:\Program Files\PC Connectivity Solution\PCCSWpdDriver.inf'.
INFO: Found driver package: 'C:\Program Files\PC Connectivity Solution\PCCS_Bluetooth.inf'.
INFO: PnP Manager busy, waiting until it processed the pending install events.
INFO: ****************************************
My system information (OS, service pack, etc. can also be seen in the log message).
Googling "PnP Manager busy" does not yield any useful information.
I have also tried cleaning my system with Nokia PC Suite Cleaner 3.6 before reinstalling but to no avail.
Any ideas how to fix this?
Best regards,
Jake
Attachments:
DPINST1.LOG ‏2 KB

Finally found the solution:
The registry keyFactoryPreInstallInProgressin HKEY_LOCAL_MACHINE\System\Setup was defined.
After deleting this key, the install went smoothly.
See this post for further info:
http://forums.windrivers.com/showthread.php?t=65537
/jake

How to install ovi suite to a drive other than C:?...

how to install ovi suite to a drive other than c:??? my c: drive is almost full with other partitions perfectly free to install it, how do i do that? can i use previous versions of ovi suite to use with my e63? at this point, i'm unable to use ovi suite at all, because there's no room to install it on my c: drive.
allllllllso there's one more thing, when i originally had tried installing ovi suite on my computer i had more than 1gb free. after installing it i on'ly had 500mb free. i had only intended for it to use a very small amount of space, and since i also use my c: drive for virtual memory i quickly uninstalled it, looking for an option i'd maybe skipped over while installing it the first time. no luck. anyways, when i looked in the add/remove programs control panel the installed size of ovi suite was only 40-50mb. even after uninstalling ovi suite the extra memory space that seemed to all of a sudden taken up by the installation stayed used.
when looking at the file sizes of everything on my hard drive, (including system files and paging file) there is still a descreprency between the amount of memory used and the size of all files total on the drive. at this point im quite disgusted and disapointed in ovi suite as i'm mostly unable to use it to connect my phone to my computer and i'm also having problems with the CA101 cable as well. i guess i'll have to go check for another cable.
nokia!!! wake up and fix yo **bleep**!!!!
anyone have any solutions for the main problem? (installing to a drive other than c? is there support for this option in any of the new beta versions? can that be included in the newest betas? i'm suuuuuure i'm not the only one begging for this option!!!

Hi ostrenga4, sorry to hear about your experiences.
When installing Nokia Ovi Suite to PC, Windows makes "system restoration points", which are available to restore operating system to previous condition, if something goes wrong, for example in driver installation.
You can change install location of Nokia Ovi Suite with following:
- Download Nokia Ovi Suite install package from Nokia Ovi Suite pages
- Start Windows Command prompt
- From Command prompt, navigate to folder containing Nokia Ovi Suite install package, which you downloaded
- Start Nokia Ovi Suite install package with command line "Nokia_Ovi_Suite_webinstaller.exe /TARGET="D:\TestDir\Test"
- This results, that Nokia Ovi Suite installer creates folder D:\TestDir\Test (if that doesn't exist) and installs Nokia Ovi Suite there.
- Unfortunately, Windows Installer still keeps installer cache files and system restoration points in C: drive (or whatever your system drive is)
As you can see, this is possible, but it is very much recommend to have enough space for installing software into system drive.
Cheers, Samuli

How to install ovi suite to D drive?

How to install Ovi Suite to the D drive?
The installer does not offer any options. -SS.
My C drive is full and there is not enough space for the humoungous Ovi suite. As a matter of my personal policy, I never install any application to my C drive. I have created a separate D partition expressly for installing applications.

You can change install location of Nokia Ovi Suite with following:
- Download Nokia Ovi Suite install package from Nokia Ovi Suite pages
- Start Windows Command prompt
- From Command prompt, navigate to folder containing Nokia Ovi Suite install package, which you downloaded
- Start Nokia Ovi Suite install package with command line "Nokia_Ovi_Suite_webinstaller.exe /TARGET="D:\TestDir\Test"
- This results, that Nokia Ovi Suite installer creates folder D:\TestDir\Test (if that doesn't exist) and installs Nokia Ovi Suite there.
- Unfortunately, Windows Installer still keeps installer cache files and system restoration points in C: drive (or whatever your system drive is)
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Installing OVI suite give a lot of warnings

Hi,
Why is OVI suite installing so much of extra filters/programs/registry keys?
My virusscanner is totally getting postal with valid/correct warnings when installing.
It is annoying that so much has to be installed in 'senstive' locations of my computer. Can the installation be made more independant? Especially those RPCcontrol and hklm keys are annoying, because it breaks in my kernel. And the programms/services that remain active in the memory are too much. All these addition are making my system more vulnerable.
And I would like to be more supportive to 'offline usage' of the N97 mini.
Thanks in advance.

The certificates that you see in Tools > Options > Advanced > Encryption: Certificates > View Certificates : Authorities are the build-in root certificates that are used to verify certificates send by websites. It is OK to leave them there.

X6 and ovi suite sync problem - usb connection

i recently bought an x6 and set up ovi suite etc which all worked fine! yesterday i updated maps and the x6 operating system using ovi which again seemed to work fine. Now however when i connect phone to my pc the pc comes up problem with hardware installation and ovi suite only occassionally recognises phone - even when it does it will not sync music! help please - wish i hadn't updated anything as it all worked fine before !!!!

I have a similarly frustrating sync problem with my X6. It's my second phone too.
I've had Ovi Suite installed on my computer for about 9 months. I had difficulty getting it to sync with my X6 phone at first but after some troubleshooting I got it working reasonably well.
However over the last few months it doesn't initiate the syncing process after I connect my device. I can open Ovi Suite and click the sync buttons but it doesn't do anything.It doesn't freeze or crash either which is strange considering it is not processing the request.
I've tried everything including reinstalling the software and resetting my phone. This worked once and since went back to it's old tricks.
The only thing that works is removing the X6 device in OVI suite, rebooting the PC and adding the device again. This is real pain in the backside as you can imagine doing this each time I want to sync it.
In contrast the previous version - PC Suite - worked well with my old Nokia phone.
Nokia support have provided some guidance after pushing for a reply but you dont get expert or timely help from them.
Come on, we cant be just a few people having these issues? I reckon lots of x6 owners aren't getting full value from these devices.
It's at the stage where I'd not recommend a Nokia x6 or other Nokia phone to anyone wanting the PC connectivity which is one of the major benefits of a phone these days.
Go on Nokia give us some love!
One frustrated owner counting down the days to my upgrade option.

Ovi Suite + 5230 USB not working

Preamble:
I recently connected my Nokia 5230 mobile phone to my PC via USB connection and loaded up Ovi Suite (2.2.1.23). Everything worked lovely. But alas! Both an Ovi suite update was available, as well as a update for the phone itself! So I downloaded the latest version of Ovi Suite (3.0.0.284).
Unfortunately, now Ovi Suite does not detect when I select "PC Suite" USB mode (selected on the phone screen). This essentially makes Ovi Suite useless.
So I followed some advice on other discussion pages (more on that later) and reinstalled the Ovi Suite. The problem persisted.
Here are some pictures to help you understand my problem:
http://i.imgur.com/5IknF.jpg
The computer is able detect the phone is connected via USB. I can even browse the contents of the phone memory and memory card. Upon detecting the connected phone, and me pressing 'PC Suite' on the phone screen, it will show this:
http://i.imgur.com/lV0rs.jpg
I cannot progress past this screen. The Ovi Suite simply does not recognise that I've selected that option on the phone.
Defense:
I know what your thinking. "Just another USB thread". Well, I did in fact read plenty of threads on this forum before posting, and have spent the last few hours uninstalling and reinstalling Ovi Suite and drivers in various ways (as suggested in those threads), with no success.
The following is a list of forum threads which I have read and tried all the solutions found in each, and I have copied the solutions (which appear to have worked for other people), for your convenience:
/t5/Nokia-Ovi-Suite/Ovi-Suite-PC-Suite-USB-Connection-Problem/td-p/682828
Solutions which did not work for me:
Could you please follow these steps and check?
1. Disconnect your phone from PC if connected.
2 .Open Control Panel and go to ‘Programs and Features’
3. From the list of available programs, choose ‘Nokia Connectivity Cable Driver’
4. Click on the ‘Change’ button on top toolbar.
5. In the setup dialog box that pops up next, choose ‘Repair’ and select ok. Wait for setup to complete.
6. Restart the computer if prompted.
7. Now connect your phone to the PC. Driver installation should complete and PC suite (hopefully) should detect your mobile properly now.
1. Uninstall all nokia related applications like Ovisuite, pc suite, connectivity cable driver,pc connectivity solutions, nokia software updater etc. from ur PC.
2. Restart your PC
3. Now download and install the recent ovisuite from http://www.ovi.com/suite
4. After installation, disconnect/disable your internet connection (this will make sure that the PC use the drivers which comes with ovisuite and prevent the PC from downloading any new drivers from internet) and then connect your mobile and wait for drivers and support software installation.
5. After drivers installation you can connect your mobile to ovisuite from ovisuite screen.
/t5/Nokia-Ovi-Suite/Can-t-connect-to-Nokia-Ovi-Suite-on-Nokia-6700/m-p/757938#M5623
Solution which did not work for me:
Hi GannonC,
Uninstall the following Programs, if any, from Control Panel -> Programs and Features or Add or Remove Programs.
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Later download and install the latest OVi Suite from the following location.
http://www.ovi.com/suite
After OVi Suite installation, restart your PC, disconnect your internet from PC and connect your mobile to the PC. This is to prevent the PC searching for a new drivers from internet. OVi suite has all the required drivers for all the nokia phones available in market.
Once all the required drivers are installed automatically, you try connecting the mobile by selecting 'Connect your device' from the bottom left on the OVi suite screen. You should be able to connect your device now.
After connecting you can go ahead and update your maps/ download new country maps.
NOTE: before updating your maps/ download new country maps, you should have used your maps in you mobile atleast once.
Hope this will resolve your issue.
You can connect back your internet anytime after the drivers installation.
/t5/Nokia-Ovi-Suite/OVI-suite-not-reconizing-the-OVI-suite-USB-mode-N8/m-p/809893#M7107
Solution which did not work for me:
Hi,
Please check the suggestions below:
Select Ovi Suite via Tools -> Options -> My device -> Remove this device.
Once you add the device back to Ovi Suite, Select tools -> Add device, reconfigure the Sync -> Option - device sync settings and sync again.
If it does not help:
Go to
Control Panel--> Right click and Programs and Features or add/remove programs "Repair" Nokia Ovi Suite.
Go to
Control Panel--> Programs and Features or add/remove programs - > Right click and "Repair" Nokia Connectivity cable driver & PC Connectivity solution.
If it does not help:
Uninstall the following Programs,from Control Panel -> Programs and Features or Add or Remove Programs.
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Later download and install the latest OVi Suite from the Nokia.com/support.
After OVi Suite installation, restart your PC, disconnect your internet from PC and connect your mobile to the PC. This is to prevent the PC searching for a new drivers from internet. OVi suite has all the required drivers for all the nokia phones available in market.
Once all the required drivers are installed automatically, you try connecting the mobile by selecting
'Connect your device' from the bottom left on the OVi suite screen. You should be able to connect your device now.
Br
Mahyav
/t5/Nokia-Ovi-Suite/E5-Ovi-Suite-keeps-telling-me-that-my-device-isn-t-in-PC-suite/m-p/856573#M7752
Solution which did not work for me:
Maarten, I had the same issue and it started after I updated Ovi Suite as well as my device software. I found this in another thread and thought it might help you. I just uninstalled the 3 items and downloaded and installed as prescribed by going to nokia.com/support and downloading and reinstalling Ovi Suite.... Merry Christmas
Re: OVI suite not reconizing the 'OVI suite USB mode 22-Nov-2010 11:36 AM
***** Select Ovi Suite via Tools -> Options -> My device -> Remove this device.
Once you add the device back to Ovi Suite, Select tools -> Add device,
reconfigure the Sync -> Option - device sync settings and sync again.
*****If it does not help:
Go to
Control Panel--> Right click and Programs and Features or add/remove programs
"Repair" Nokia Ovi Suite.
Go to
Control Panel--> Programs and Features or add/remove programs - > Right click
and "Repair" Nokia Connectivity cable driver & PC Connectivity solution.
***** If it does not help:
Uninstall the following Programs,from Control Panel -> Programs and Features or
Add or Remove Programs.
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Later download and install the latest OVi Suite from the Nokia.com/support.
After OVi Suite installation, restart your PC, disconnect your internet from PC and
connect your mobile to the PC. This is to prevent the PC searching for a new drivers
from internet. OVi suite has all the required drivers for all the nokia phones available
in market.
Once all the required drivers are installed automatically, you try connecting the mobile
by selecting
'Connect your device' from the bottom left on the OVi suite screen. You should be able
to connect your device now.
/t5/Nokia-Ovi-Suite/not-recognizing-USB-mode-on-E73/m-p/780655#M6383
Solution which did not work for me (simmilar to above):
frauk:
I found this on the Europe forum and it worked for me--finally!
From /t5/Nseries-and-S60-Smartphones/Synchronisation-error-code-8393f010/m-p/734155/highlight/true#M21944...
Click Start
Click Control Panel
Click Programs and Features or Add/remove Programs
Choose Nokia Nokia Cable Connectivity then Change and repair
Do the same for PC Connectivity Solution - Change then repair
Reboot computer
After re-starting the computer, I also followed this portion of a suggestion from another post (don't know if it made a difference or not):
"connected the device, waited till all the drivers were loaded.
Then launched Ovi suite"
(From /t5/Nokia-Ovi-Suite/E52-Sync-Error-8393f010-838c03ee/m-p/740481)
Ovi Suite then recognized my device and the sync appears to have gone smoothly. I hope it works for you too! It's ridiculous that it causes so many problems though--I've wasted many hours on something that should have installed correctly the first time.
Other threads with this problem, which I came across that mention the same problem with various other phones:
/t5/Nokia-Ovi-Suite/5230-won-t-establish-USB-connection-with-Ovi-Suite/td-p/824037
/t5/Nokia-Ovi-Suite/OVI-Suite-2-2-0-245-problem-recognizing-Nokia-device/m-p/719958#M4079
More data:
Now that I have shared a detailed description of my failings with you, here is some information about my phone and the Ovi suite:
Phone information (Keypad: *#0000#):
Software version
V 20.0.005
Software version date
23-03-2010
Custom version
20.0.005.C02.01
Custom version date
23-03-2010
Language set
19
Model
5230
Type
RM-588
Latest update
Not needed (<-- is this another bug Nokia? The phone regularly informs me that a update is available...)
Ovi Suite System information:
Nokia Ovi Suite 3.0.0.284
PC Connectivity Solution 10.50.2.0
Connectivity Cable Driver 7.1.36.0
Nokia Ovi Suite Software Updater 2010.44.0.60888
Maps Service API 4.0.24.1
Nokia mPlatform 2.7.44
Ovi Desktop Sync Engine 1.4.1.42
Operating system:
Microsoft Windows Vista 64-bit Edition, Service Pack 2
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.6001.18999
- Mozilla Firefox 3.6.13 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 6.0.6000, Build: 16386), In use.
Detected USB drivers:
- Default Hub Driver for USB 6.0.6002.18005
- USB Modem Driver 6.0.6002.18005
- EHCI eUSB Miniport Driver 6.0.6002.18005
Additional information:
Windows Vista Home Premium SP2 64-bit (with all updates installed)
I have no problems with USB or drivers with another components
Zship's revelations:
So this is not really a problem for me. I have the working, older (2.2.1.23) version of Ovi Suite installed on my netbook, and sure enough, it works fine, I just tried it. I wont be updating Ovi Suite on it though. I also could probably just download the update via 3.5G using just the phone itself, but the problem remains that a simple software update has caused a critical connectivity problem between your software and hardware. Given that many Nokia customers would have less technical know-how than say, myself or anyone else on this forum, this problem is a quite likely a huge inconvenience to them, they probably wouldn't visit these discussions and spend 5 hours reinstalling software like I just did, and they surely would be thinking twice before purchasing another Nokia device in the future.
tl;dr - Nokia recommended update breaks connectivity between software and device, various attempts to fix seemingly simple problem don't work.
Solved!
Go to Solution.

SAME PROBLEM. And none of the many suggested solutions has worked for me yet. I want to thank all on this thread (and many others) for their help. I've learned a lot but I haven't gotten to the bottom of it. I think maybe Nokia needs to ... uh ... bloody well BOTHER TO FIX THIS ISSUE themselves, maybe. Like, cuz they're PAID FOR IT and I'M NOT. Harrumph.
I run Windows XP, and was on Media Player 11, but have rolled back to 9 and 10. I have a Nokia E 72. I have all the latest Nokia cable-drivers, PC Suite, OVI Suite, Connectivity software, etc.. The symptoms are as follows: when I plug in the phone by USB cable, the laptop won't recognize it. It says "USB device faulty" or "failed to load properly" and refuses to get the hardware into its brain. The Device Manager shows only a "Unknown Device" which I cannot install drivers onto. Taking the extra media-card out of the phone doesn't make any difference -- nothing I've done will make the computer recognize the main (built-in) card in the phone. I can't browse to it via any sort of populate / repopulate disk drive, or any other method of connecting it.
As I understand it, this is some conflict with the phone and the new concept of MTP. Media Transfer Protocol confuses the computer, causing it to kind-of think that the phone is kind-of a media player, when in fact it's a whole lot more. So, the "parent" doesn't get loaded, then the rest of the phone doesn't get loaded, then it kind-of tries to load some MTP but fails, etc.. If I could browse to the phone through a non-Nokia connection I'd be happy to do so in order to implement any of a number of the suggestions above. But I can't get the computer to recognize the phone when the phone is plugged in by USB, regardless of all the solutions above.
The problem began a few days ago. It just up and wouldn't recognize the phone. I hadn't installed any updates that I knew of on either item, but it's possible that my memory is faulty and a newer version of this or that snuck in there and screwed it all up. I have tried a serious roll-back to a Restore Point about six weeks old, but that didn't solve the problem. This suggests to me that the problem is phone-resident, since the rollback was to a computer-based Restore Point and I don't have phone rollback capability.
This seriously hampers me. PC Suite, OVI, and some future version of Nokia Suite, will all be useless to me unless Nokia accomplishes the stunning act of supporting their software. I won't hold my breath. Just in general, you'd think that plug-and-play of a phone into your computer would be a lot simpler. Just take the cord -- stick it in the phone; stick it in the computer -- and shazam, you're plugged in. But NOOOOOO we're on NOOOOOOKIA ... Now I know why Microsoft wanted to buy them so badly. They knew they'd all get along and have the same assumptions about software -- that it doesn't really matter whether it works reliably on a user's computer at his home, as long as it works in theory on some programmer's ideal personal computer in Seattle once in a rare while. Nokia? Meet Microsoft. Microsoft? You and Nokia will get along juuuust fiiiine ...

Why this difference between OTA and Ovi suite upda...

I have a doubt about the recent Anna update that was available for S ^3 phones.I updated my C6-01 thru OTA and the size of the update was 26MB. Including the other additional 4 updates the total update size was around 80 to 90 MB. But on Ovi suite or NSU the update was reported to be around 270MB by the users here. Why this huge difference between the two methods of update? So does that mean there is any difference between updating via OTA and PC?
In Love With My C6-01:Now running on Nokia Belle!

The difference is Ovi suite install is like installation from a clean slate. It installs everything from top to bottom as a fresh installation. But via OTA, the installation does an install of only the files that need to be updated or additionally installed for the fresh OS. So only the big difference in size. So in reality both the methods are more or less the same...
blitZkid
Nokia C7: Running on Nokia Belle
"If I'm helpful in anyway, a click of appreciation on the star would be nice"

Ovi suite - instalation freeze at 50% ...

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