Ovi Suite keeps crashing
I am trying to connect/synch my N97 to PC's running Windows XP or Vista. Generally the app crashes shortly after synchronizing a few items or right at the start.
Also, when I connect the phone the system continues to "find" an MTP device and keeps asking for a reboot.
I regret to say that this is an extremely disappointing piece of software by a worldwide maker. It is painfully slow to download and install, and in the end it does not even work.
Hi Alex0158,
For Windows XP,
Uninstall the following Programs, if any, from Control Panel -> Add or Remove Programs
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Later download and install the latest OVi Suite from the following location.
http://www.ovi.com/suite
And for Windows Vista,
Uninstall the following Programs, if any, from Control Panel -> Programs and Features
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Later download and install the latest OVi Suite from the following location.
http://www.ovi.com/suite
Hope this will resolve your issue.
Regards,
Diwa
If you like my post, kindly acknowlege the same by giving a kudos to me
Similar Messages
-
Ovi Suite keeps on crashing (version 2.2.0.245)
I was looking through the support forum and found several people in the same situation as I am. However, I was unable to use any of their solutions, such as running in compatibility mode.
I am running this on Windows 7 Home 64-bit. Here's the error message:
Problem signature:
Problem Event Name: APPCRASH
Application Name: NokiaOviSuite.exe
Application Version: 2.2.0.245
Application Timestamp: 4c2da5db
Fault Module Name: NokiaH264HPMPDecTFilter.dll
Fault Module Version: 1.0.4.0
Fault Module Timestamp: 4c062e83
Exception Code: c0000005
Exception Offset: 00001b85
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
When ever I try to open the programme, it will run for several seconds and crash. In the past few tries in didn't even open.@miscpurpo
Could you please provide more information regarding this issue
SYSTEM INFORMATION: Help about Ovi Suite-System Information- Copy and paste.
Device info (*#0000#)
CRASH LOG FILES
Windows XP
- On application crash, you'll see the dialog asking whether you want to Debug or Close. Don't do either. Closing the dialog destroys the dump file before you have a chance to copy it.
- Click the "For more information about this error, click here" link in the crash dialog, and copy the "Error signature" contents. The relevant content can be selected with mouse, and copied. Paste the text to the notepad.
- Find the minidump file (probably C:\Documents and Settings\%username%\Local Settings\Temp\???.DMP) . If there are multiple .DMP files, check the modification time the find the one that was created at the same time the application crashed.
- Start Task Manager and kill process "dwwin.exe", the dump file is locked by this process.
-The dump file can now be copied.
Windows Vista and Windows 7
- On application crash, you'll see the dialog suggesting "Check online for a solution and close the program" AND "close the program". Do not click either yet! Leave that pop up open.
- Open Task Manager (e.g. press CTRL-SHIFT-ESC simultaneously).
- Find NokiaOviSuite.exe from the processes list in Task Manager.
- Right click NokiaOviSuite.exe and select Create Dump File.
- When the dump is ready, a dialog opens and tells where the dump was stored.
- Also expand the crash popup dialog window's "View problem details" and copy the contents to this email.
- After you have got the needed data press "Check online for a solution and close the program" in the crash dialog.
NOTE: If the crash dump is huge in size then follow the steps provided here.
Here are the step by step instructions to send files on Ovi.
1. Log into Ovi.com
2. Click on files
3. Type in your username and password
For a user who has not set up files on ovi on his computer, it will give an option to download the file connector.
4. Click Download and install the file connector.
5. Then you will find the Sign in to Ovi Files icon in the desktop.
6. Close the browser and then click on Sign in to Ovi Files icon from desktop.
7. It will connect to ovi.com again. Login with username and password.
8. Left pane shows the directory like the windows explorer.
9. Anytime file status will show the respective file/folder
10. Select the file which you want to send and then right click the file and select the option send.
11. Type the email address [email protected]
12. Select the expiration date and then add comments if any.
13. Then select the option to store in anytime file.
The email recipient will receive an email with a link to download the file.
Regards -
Hi,
I've downloaded the newest version of ovi player, and it always crashes when importing my songs. When it reaches the 565th song, it says "ovi player is not working". Also when I open ovi player and drag the program, it crashes. Same thing when double clicking the top bar to maximize. Any ideas? I already deleted the database file and it keeps crashes.
I hope I get some help soon.nokia ovi player does not play any music at all, downloaded, from my original cd collection or from the existing files that i've transfered from the window media player. It was working fine until 3 days ago.
A fault message came up once saying something along the lines of code has been compromised contact nokia support to correct this.
well here I am!. unfortunately I cannot afford the 20pence per minute phone conversation with NOKIA as have just had operation and do not get any pay. so please can anybody help? I need this to get away from all the football comments etc that are being pushed out of my stereo speakers( as you can gather do not follow football), -
Ovi Suite 3 Crashes when syncing contacts on N8
I've updated Ovi Suite and even rebooted my PC like it asks but when Ovi Suite gets about a third of the way through syncing the contacts it crashes:
"Nokia Ovi Suite has stopped working"
Doesn't give much more info except for Debug/Close.
Does anyone have any solutions or clue as to what it will be doing at that point to crash it?
(Windows 7 32)Vortigern666 wrote:
I've updated Ovi Suite and even rebooted my PC like it asks but when Ovi Suite gets about a third of the way through syncing the contacts it crashes:
"Nokia Ovi Suite has stopped working"
Doesn't give much more info except for Debug/Close.
Does anyone have any solutions or clue as to what it will be doing at that point to crash it?
(Windows 7 32)
Same thing happened to me.
I tried same with N97 and it works ok.
Once some of the contacts were syncedand all of them 3 - 6 times.
Any idea where to find a fix? -
just loaded the latest version of pc suite
for my nokia 3250
I have transfer problems. When i use file manager and start to transfer it keeps crashing and the MS error meesage comes up.
Also when I try to convert my mp3s to M4 the same thing happens (win XP sp 2)
Please help
fellWhich "the MS error message", exactly?
-
I have the student edition of creative suite CS4 and it keeps crashing every time I open any of the programmes. this is awful for me as I am now working partly as a freelancer and depend on photoshop, illustrator, indesign and dreamweaver. I have tried uninstalling and reinstalling as well as taking my mac to the apple store in which they told me to format my mac and starting everything from scratch. This still hasn't solved the problem. Please I need help!
I am compleatly clueless about these things. i dont understand any of the crash repeort. it give me 26 pages (when pasted into a word doc) of;
Process: Adobe Illustrator [281]
Path: /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 367 (14.0.0)
Code Type: X86 (Native)
Parent Process: launchd [99]
Date/Time: 2013-07-10 13:21:54.116 +0100
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 156634 sec
Crashes Since Last Report: 15
Per-App Interval Since Last Report: 86581 sec
Per-App Crashes Since Last Report: 15
Anonymous UUID: 26BB70A5-5CC5-4CC7-930C-6586E127D1EB
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ffffff5a
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 AdobePDFL 0x024104cd ASrealloc + 737
1 AdobePDFL 0x0236f588 CosDocEnumEOFs + 27326
2 AdobePDFL 0x0236d907 CosDocEnumEOFs + 20029
3 AdobePDFL 0x0236fd46 CosDocEnumEOFs + 29308
4 AdobePDFL 0x0227d782 ASTextIsEmpty + 1146
5 AdobePDFL 0x0212779f PDFontPSFlushIncrGlyphList + 65853
6 AdobePDFL 0x02127966 PDFontPSFlushIncrGlyphList + 66308
7 AdobePDFL 0x02129f93 PDFontPSFlushIncrGlyphList + 76081
8 AdobePDFL 0x0212cae6 PDFontPSFlushIncrGlyphList + 87172
9 AdobePDFL 0x02111b26 PDFLPrintDoc + 6322
10 AdobePDFL 0x021dccac PDSetHostEncoding + 2412
11 AdobePDFL 0x021dce02 PDSetHostEncoding + 2754
12 AdobePDFL 0x02114eba PDFLInitFriends + 2122
13 AdobePDFL 0x021149c8 PDFLInitFriends + 856
14 ...lustrator.plugins.PDF Suite 0x22a76096 PluginMain + 163654
15 ...lustrator.plugins.PDF Suite 0x22a75b61 PluginMain + 162321
16 ...lustrator.plugins.PDF Suite 0x22a760f2 PluginMain + 163746
17 ...lustrator.plugins.PDF Suite 0x22a54872 PluginMain + 26402
18 ...lustrator.plugins.PDF Suite 0x22a54c7b PluginMain + 27435
19 ...lustrator.plugins.PDF Suite 0x22a4e1f3 PluginMain + 163
20 com.adobe.illustrator 0x006a93ff 0x1000 + 6980607
21 com.adobe.illustrator 0x006a89c6 0x1000 + 6977990
22 com.adobe.illustrator 0x00586d75 0x1000 + 5791093
23 com.adobe.illustrator 0x00586e2d 0x1000 + 5791277
24 com.adobe.illustrator 0x0052f513 0x1000 + 5432595
25 com.adobe.illustrator 0x00539777 0x1000 + 5474167
26 com.adobe.illustrator 0x0053d599 0x1000 + 5490073
27 com.adobe.illustrator 0x00515187 0x1000 + 5325191
28 com.adobe.illustrator 0x00b0517a AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 524022
29 com.adobe.illustrator 0x00a181df AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 43387
30 com.adobe.illustrator 0x0004210a 0x1000 + 266506
31 com.adobe.illustrator 0x0053c893 0x1000 + 5486739
32 com.adobe.illustrator 0x0053a574 0x1000 + 5477748
33 com.adobe.illustrator 0x00b03d77 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 518899
34 ...ustrator.plugins.PDF Format 0x1e5b019d 0x1e59b000 + 86429
35 ...ustrator.plugins.PDF Format 0x1e5a5c09 0x1e59b000 + 44041
36 ...ustrator.plugins.PDF Format 0x1e5d0327 PluginMain + 2991
37 ...ustrator.plugins.PDF Format 0x1e5cf91e PluginMain + 422
38 com.adobe.illustrator 0x006a93ff 0x1000 + 6980607
39 com.adobe.illustrator 0x006a89c6 0x1000 + 6977990
40 com.adobe.illustrator 0x00586d75 0x1000 + 5791093
41 com.adobe.illustrator 0x0015c407 0x1000 + 1422343
42 com.adobe.illustrator 0x0015e640 0x1000 + 1431104
43 com.adobe.illustrator 0x006a93ff 0x1000 + 6980607
44 com.adobe.illustrator 0x006a89c6 0x1000 + 6977990
45 com.adobe.illustrator 0x00586d75 0x1000 + 5791093
46 com.adobe.illustrator 0x004702a9 0x1000 + 4649641
47 com.adobe.illustrator 0x00473190 0x1000 + 4661648
48 com.adobe.illustrator 0x0027b1dc 0x1000 + 2597340
49 com.adobe.illustrator 0x0027bb3b 0x1000 + 2599739
50 com.adobe.illustrator 0x0051a3c2 0x1000 + 5346242
51 com.adobe.illustrator 0x0051c33d 0x1000 + 5354301
52 com.adobe.illustrator 0x0021891a 0x1000 + 2193690
53 com.adobe.illustrator 0x0029d9d6 0x1000 + 2738646
54 com.adobe.illustrator 0x0029fd2d 0x1000 + 2747693
55 com.adobe.illustrator 0x004d43e5 0x1000 + 5059557
56 com.adobe.illustrator 0x000fedbe 0x1000 + 1039806
57 com.apple.HIToolbox 0x93486c2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
58 com.apple.HIToolbox 0x93485ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
59 com.apple.HIToolbox 0x934a87f3 SendEventToEventTarget + 52
60 com.apple.HIToolbox 0x934d4e87 SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 448
61 com.apple.HIToolbox 0x93631ed6 ProcessHICommand + 68
62 com.adobe.illustrator 0x000feb75 0x1000 + 1039221
63 com.apple.HIToolbox 0x93486c2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
64 com.apple.HIToolbox 0x93485ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
65 com.apple.HIToolbox 0x934a87f3 SendEventToEventTarget + 52
66 com.adobe.illustrator 0x00080d3e 0x1000 + 523582
67 com.apple.HIToolbox 0x93486c2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
68 com.apple.HIToolbox 0x93485ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
69 com.apple.HIToolbox 0x93485d55 SendEventToEventTargetWithOptions + 58
70 com.apple.HIToolbox 0x934baa24 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3006
71 com.apple.HIToolbox 0x93487080 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672
72 com.apple.HIToolbox 0x93485ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
73 com.apple.HIToolbox 0x934a87f3 SendEventToEventTarget + 52
74 com.apple.HIToolbox 0x93631c17 ToolboxEventDispatcher + 86
75 com.apple.HIToolbox 0x93631d4f RunApplicationEventLoop + 243
76 com.adobe.illustrator 0x00080f83 0x1000 + 524163
77 com.adobe.illustrator 0x000d84ab 0x1000 + 881835
78 com.adobe.illustrator 0x000a2cd2 0x1000 + 662738
79 com.adobe.illustrator 0x00003672 0x1000 + 9842
80 com.adobe.illustrator 0x00003599 0x1000 + 9625
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x990fe382 kevent + 10
1 libSystem.B.dylib 0x990fea9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x990fdf59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x990fdcfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x990fd781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x990fd5c6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x990fd412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x990fd9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x990fd5c6 start_wqthread + 30
Thread 3:
0 libSystem.B.dylib 0x990d7b42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x991056f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x9914e05f pthread_cond_wait + 48
3 com.adobe.amt.services 0x047c9552 AMTConditionLock::LockWhenCondition(int) + 46
4 com.adobe.amt.services 0x047c4995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 115
5 com.adobe.amt.services 0x047c95b0 AMTThread::Worker(void*) + 20
6 libSystem.B.dylib 0x99105259 _pthread_start + 345
7 libSystem.B.dylib 0x991050de thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x990d7b5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x991056e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x991345a8 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x90c4eb90 TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x90c4e8ce TSWaitOnSemaphoreCommon + 511
5 ...ple.CoreServices.CarbonCore 0x90c72b8b TimerThread + 97
6 libSystem.B.dylib 0x99105259 _pthread_start + 345
7 libSystem.B.dylib 0x991050de thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x99105aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9910575e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x991073f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90c6321e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90c4eb68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90c4a533 MPWaitOnQueue + 250
6 AdobeACE 0x0130a38d 0x12d9000 + 201613
7 AdobeACE 0x01309d85 0x12d9000 + 200069
8 ...ple.CoreServices.CarbonCore 0x90c2e54a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x99105259 _pthread_start + 345
10 libSystem.B.dylib 0x991050de thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x990fd412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x990fd9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x990fd5c6 start_wqthread + 30
Thread 7:
0 libSystem.B.dylib 0x990d7afa mach_msg_trap + 10
1 libSystem.B.dylib 0x990d8267 mach_msg + 68
2 ...ia.Flash Player.authplaylib 0x201bb63e ExternalPlayer_Initialize + 1865604
3 libSystem.B.dylib 0x99105259 _pthread_start + 345
4 libSystem.B.dylib 0x991050de thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x990d7b42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x991056f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x9914e05f pthread_cond_wait + 48
3 ...ia.Flash Player.authplaylib 0x1ffe7ba6 0x1fd00000 + 3046310
4 ...ia.Flash Player.authplaylib 0x20009f81 ExternalPlayer_Initialize + 90311
5 ...ia.Flash Player.authplaylib 0x1ffe7f98 0x1fd00000 + 3047320
6 libSystem.B.dylib 0x99105259 _pthread_start + 345
7 libSystem.B.dylib 0x991050de thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x990d7b42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x991056f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x9914e05f pthread_cond_wait + 48
3 ...ia.Flash Player.authplaylib 0x1ffe7ba6 0x1fd00000 + 3046310
4 ...ia.Flash Player.authplaylib 0x20009f81 ExternalPlayer_Initialize + 90311
5 ...ia.Flash Player.authplaylib 0x1ffe7f98 0x1fd00000 + 3047320
6 libSystem.B.dylib 0x99105259 _pthread_start + 345
7 libSystem.B.dylib 0x991050de thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x990d7c0e mach_wait_until + 10
1 libSystem.B.dylib 0x9915f429 nanosleep + 345
2 ...r.plugins.Scripting Support 0x1bff989d PluginMain + 458031
3 ...r.plugins.Scripting Support 0x1bff98fd PluginMain + 458127
4 ...r.plugins.Scripting Support 0x1bffd402 PluginMain + 473236
5 ...r.plugins.Scripting Support 0x1bff9bbf PluginMain + 458833
6 libSystem.B.dylib 0x99105259 _pthread_start + 345
7 libSystem.B.dylib 0x991050de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xffffff4a ebx: 0x0236f46a ecx: 0x00000001 edx: 0xbfff751e
edi: 0xffffff4a esi: 0x00002665 ebp: 0xbfff74c8 esp: 0xbfff74b0
ss: 0x0000001f efl: 0x00010282 eip: 0x024104cd cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0xffffff5a
Binary Images:
0x1000 - 0xe8eff3 +com.adobe.illustrator 367 (14.0.0) <F586A10F-F480-4783-A20B-C006B6321F47> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x1190000 - 0x11a0fff com.apple.carbonframeworktemplate 1.0 (1.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
0x11a7000 - 0x11c2ff9 +AdobePDFSettings ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSetting s
0x11dc000 - 0x122cfff +com.adobe.illustrator.aiport AIPort version 1.0 (1.0) <F625B836-9616-46B7-B681-F9AC11D0DA71> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/AIPort
0x12c5000 - 0x12c6027 +SPBasic ??? (???) <B1DC5A08-15C4-49F9-9DF1-6A94E0AD3448> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x12ca000 - 0x12d0ff7 +com.adobe.coretech.adobesplashkit AdobeSplashKit version 1.0 (1.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x12d9000 - 0x13e6fff +AdobeACE ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x1404000 - 0x191bfef +AdobeAGM ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x1a94000 - 0x1ad4fef +AdobeARE ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x1ade000 - 0x1b02ff6 +AdobeAXE8SharedExpat ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
0x1b15000 - 0x1b2ffff +AdobeBIB ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x1b3a000 - 0x1b5bff7 +AdobeBIBUtils ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x1b68000 - 0x1e04fef +AdobeCoolType ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x1e8f000 - 0x1f5dfff +AdobeExtendScript 3.7.0 (compatibility 3.7.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
0x1fd4000 - 0x20bcfdf +AdobePDFPort ??? (???) <F54A25D1-5E7A-472E-83D1-10D187434C85> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
0x2101000 - 0x26f9fdf +AdobePDFL ??? (???) <8EC2ABBA-52D2-4230-B327-A6827FB2D33A> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x283d000 - 0x28defd7 +AdobeScCore 3.7.0 (compatibility 3.7.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x293a000 - 0x29e8fd7 +AdobeSVGExport ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
0x2a1a000 - 0x2cc3fe2 +AdobeSVGRE ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
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0x94187000 - 0x941a8fe7 com.apple.opencl 12.3.6 (12.3.6) <B4104B80-1CB3-191C-AFD3-697843C6BCFF> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x94250000 - 0x942e8fe7 edu.mit.Kerberos 6.5.11 (6.5.11) <F36DB665-A88B-7F5B-6244-6A2E7FFFF668> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x942e9000 - 0x9523cffb com.apple.QuickTimeComponents.component 7.6.6 (1796) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponent s
0x95289000 - 0x952c3ff7 libcups.2.dylib 2.8.0 (compatibility 2.0.0) <A6C207E3-7B42-926D-9C93-BE3F50B92496> /usr/lib/libcups.2.dylib
0x952c4000 - 0x952cdff7 com.apple.DiskArbitration 2.3 (2.3) <E9C40767-DA6A-6CCB-8B00-2D5706753000> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x952ed000 - 0x95328ffb libFontRegistry.dylib ??? (???) <19ED5DE0-D3AF-B229-9193-35D58FE377E5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontRegistry.dylib
0x95329000 - 0x9532bff7 libRadiance.dylib ??? (???) <090420B3-CB65-9F7B-5349-D42F2F9693B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libRadiance.dylib
0x95497000 - 0x954a7ff7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
0x954a8000 - 0x954ecff3 com.apple.coreui 2 (114) <2234855E-3BED-717F-0BFA-D1A289ECDBDA> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x9555c000 - 0x95569ff7 com.apple.NetFS 3.2.2 (3.2.2) <DDC9C397-C35F-8D7A-BB24-3D1B42FA5FAB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x9556a000 - 0x95be5ff7 com.apple.CoreAUC 6.11.03 (6.11.03) <42B31B0F-18F9-29D2-A67C-7B81A47F6D67> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x95be6000 - 0x95c81fe7 com.apple.ApplicationServices.ATS 275.19 (???) <2E83B3E9-AF39-36FC-5D05-CC1E952098AB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS
0x95c82000 - 0x95cf1ff7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <595A5539-9F54-63E6-7AAC-C04E1574B050> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x95cf2000 - 0x95e74fe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <60FF302E-5FAE-749B-BC70-0496DC2FBF2D> /usr/lib/libicucore.A.dylib
0x95e75000 - 0x95ec5ff7 com.apple.framework.familycontrols 2.0.2 (2020) <596ADD85-79F5-A613-537B-F83B6E19013C> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x95ec6000 - 0x95ec9ff7 libCoreVMClient.dylib ??? (???) <37F56237-4ABA-E5B5-968D-70FFE357E8E0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x96ea4000 - 0x96f05fe7 com.apple.CoreText 151.13 (???) <23F359DA-D845-5C50-4DF3-19E858CF2B2C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText
0x96f06000 - 0x96faeffb com.apple.QD 3.36 (???) <FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
0x96faf000 - 0x96fc4fff com.apple.ImageCapture 6.1 (6.1) <B909459A-EAC9-A7C8-F2A9-CD757CDB59E8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
0x9729a000 - 0x97356fff com.apple.ColorSync 4.6.8 (4.6.8) <920DD017-8B41-7334-E554-A85DB99EBD5A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x97357000 - 0x975c8fef com.apple.Foundation 6.6.8 (751.63) <69B3441C-B196-F2AD-07F8-D8DD24E4CD8C> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x975c9000 - 0x975edff7 libJPEG.dylib ??? (???) <50E17B4D-63D6-24D3-702F-6A6E912A55EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJPEG.dylib
0x975ee000 - 0x975f8ffb com.apple.speech.recognition.framework 3.11.1 (3.11.1) <7486003F-8FDB-BD6C-CB34-DE45315BD82C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x97727000 - 0x9774dffb com.apple.DictionaryServices 1.1.2 (1.1.2) <43E1D565-6E01-3681-F2E5-72AE4C3A097A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices
0x97750000 - 0x9775efe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz -
Need help - Ovi Suite keep downloading at the bac...
I noticed when the options -> General -> Automatically download software update is clicked, I can see from the download statistics report shown data being download. when I checked on my telco broadband data usage report that I've downloaded 3GB of data in one day! I use TCPIP view utility to view Nokiaovisuite.exe keep receiving data at the background.
When I deselect the automatically download the receiving data stops. I've no clue why Ovi suite behave like this and it seems never stop.
regards,Whenever there is new version of Ovi Suite, it will download that for you. But that you should be only within 100 MB... It should defnitely not be from ovi suite, but has to be some other software. Atleast i dont have that much download from Ovi suite..
Maybe you can look for antivirus softwares, which dowload updates in the background.
Cheers
Show appreciation by clicking the kudos star :-), or gesture by typing thanks -
Nokia Ovi suite instalation crashes
hi, I have a same problem with the ovi suite.
I can install everything but the Nokia Music software, i just bought a 5800 and I cant access nokia store or sync my music with the computer.
I installed the software that came with the CD at first, then I unistalled everything and downloaded a newer version from nokia site, but the problem still remained. I even tried to install the sofware with compatibility of Windows XP SP2.
The problem is: Nokia music (or Ovi ) called the wrog c++ library, after this error message the instalation crashes and nothing works. I have Vista Home Premiun 64Bit .
If i plug the USB cable I can use nokia PC Suite and access my phone memory.
However I cannot use the nokia store.
Please help.Hi,
My regular/initial reply to all of sort of this issues :
Do have backup of your phone data & PC registries then
Uninstall Nokia PC Suite, Nokia Connectivity cable driver, PC Connectivity solution, Nokia flashing cable driver(if any on your PC), Run PC Suite cleaner. Install latest Nokia PC Suite from europe.nokia.com/pcsuite, reboot your pc. Once pc started, connect your phone with USB in different ports of your PC and check
If you want to install OVI Suite, kindly do check in google, as last few days ovi suite's site was in maintance ....Make sure that your pc is away from all unwanted pc registries, then after installation of pc suite reboot and check. -
NOKIA N8 -ovi suite keeps on giving a message to s...
I got an n8 recently and installed ovi suite on my PC by downloading the latest ovi suite version. I tries to sync the phone by connecting my phone thru USB cable. But the Ovi suite application says that set your device USB mode to ovi suite.The USB connection is already on ovi suite mode (actually that is the default USB mode on the phone). I cannot go any further as everytime i get a message to set the USB to OVI suite mode which it is already in.
I have already uninstalled ovi suite once and tried connecting the phone after re installation. But no luck.
The USB cable is fine as the PC detects the phone.
HelpHello yashu.
To be able to help, we would like to know few things:
1. Is this first time you installed any Ovi Suite version to your PC ?
2. Have you tried to connect any other Nokia devices with Ovi Suite ?
If this was not first time:
3. Did you get your N8 connected with previous version of Ovi Suite?
4. Have you ever used your N8 with Bluetooth connection on that specific PC ?
Finally; Could you open registry editor on you PC and check device settings:
1. Choose Start->Run and type regedit <enter>
2. Browse to HKEY_CURRENT_USER\Software\Nokia\Nokia Ovi Suite\Devices\<IMEI> where <IMEI> is your devices indentification. If there is no any other devices ever connected, there should be other devices. Alternatively you can check it from your device by "calling" to *#06#.
Copy value of key "FRIENDLYNAME" to answer (It may be empty too).
Thanks.
-Pekka -
Indesign, photoshop of icloud suite keeps crashing
I recently updated too icloud creative this past year. Started good and now it's crashing all the ti
> light bulb? > you are "editing" a message? The forum editor also does auto-saves every couple of minutes
Assume that iCloud editor does likewise and needs to 'communicate' to do so - thus your description
typing an email in and the connection will spontaneously break, displaying a dark blue/green background with a small, folder icon in the centre of the screen - the same screen which appears when any online action using iCloud experiences what might be considered a hiccup in the connection.
this may 'on to something' - what is the question. -
PC suite keeps crashing during sync
I am using Windows XP Professional 2000 Service Pack 2. I recently upgraded to Nokia PC Suite 7.0.9.2 Software (my 6310i is connected via Bluetooth). However when I try to synchronise my Lotus Notes 7 Calendar/To-do the synchronisation window disappears, even after choosing only 1-day before and after time period. The contacts list works ok.
Anyone have any ideas? Is there an old version available of the tool as that worked just fine.Hi,
Please check the system requirements for PC Suite 7.0.9.2
Supported operating systems:
Windows Vista 32-bit and 64-bit editions
Windows XP Professional x64 Edition (Service Pack 2)
Windows XP (Professional or Home Edition) (Service Pack 2 or later)
I am afraid if Win XP 2000 is compatible, as you say contact list works fine. But as per nokia.com/pcsuite site, it does not have compatibility -
Ovi Suite (version 2.2.0.245) keeps on crashing - ...
Hi guys,
I am running Ovi Suite on Windows 7 Home 64-bit and keeps on crashing. when i open it i get a message that says sth like "Ovi stopped working. windows: there is a problem that prevents the programme from working properly" etc. (i'm translating from italian). Full stop. Nothing more, nowhere to click. There is no error message.
I saw this thread (/t5/Nokia-Ovi-Suite/Ovi-Suite-keeps-on-crashing-version-2-2-0-245/td-p/730687) and tried to follow the procedure but this does not apply to my case because:
1) there is no such thing like a window dialog suggesting "Check online for a solution and close the program" AND "close the program".
2) there is no such thing like "View problem details" etc.
I don't know what to do!
Do you know how to fix this problem and/or give me a link where I can download a former Ovi Suite version that works properly?
Thank you very much.SOLVED
I read this SOLUTION by Benjamin and i m posting it as it worked like a charm with the problem we all are talking about.
That's it ... that's totally the reason it didn't work for me ... Internet Connection Sharing
BUT ... you cannot stop the service in task manager if you enabled it from the regular connection preferences window ...
You will need to go to your network connections ...
And then, from the right click menu on each connection, select the advanced tab, and then look for the internet connection sharing section and uncheck it
Now, before restarting Nokia Software Updater ... which should work fine ... just to be sure ... right click the desktop icon / shortcut ...
... select properties ... and then the compatability tab ...
Now check Run this program in compatability mode for Windows XP (service pack 2) ....
And then apply and then open the Nokia Software Updater ...
You should have a straight through solution !!! -
Nokia OVI Suite and Nokia Care Support
Today I called Nokia Support, because I could not download maps with map loader.
The guy asked if the ovi suite is installed. I told him, that the Ovi suite keeps on crashing on start-up on my machine, and that all other software is running fine, e.g. the PC suite which I am using instead.
For a price of 14 Cent/Minutes this "Nokia-Care"-guy had the nuts telling me that probably my computer needs to be fixed. After telling him that my computer works fine with all other software, he finally told me that I need to call Microsoft, as it would be their fault that Ovi Suite is not running on my machine.
This is a poor joke called "Nokia-Care". Dear Nokia-people, that is no-support and no-care-at-all. Providing something that crashes for free, and charging money for providing rudeness on the phone.Hey,
Hw did u instlld ur latest version, w/o installing previous version, if yes, unistall and reinstall NOS, it will work
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution -
Ovi Suite is unable to sync calendar tasks with co...
Hey there,
I found an very bad bug when syncing my N95 and the ovi suite 2.0.
Ovi Suite always crashes when syncing the calendar and I detected that my tasks like "Greet the new guy, over there" were cutted off on the first comma and re-added. So after 5 tries of syncing, I had one complete task and 5 tasks saying "Greet the new guy", without the rest. It was some work to delete these and now Im using the old sync-app from Nokia PC Suite again, which works fine. I hope this will be fixed, because this is the main reason which keeps me away from ovi suite.
Greets,
DerGrinch
PS: I'm syncing with Vista CalendarHi,
Have you checked if your phone has got latest firmware? [My Nokia N95 has got 35.0.002 It may vary depending on your region/operator] If your phone has got new firmware, update new firmware[Please do take backup of your phone contents]
/discussions/board/message?board.id=topfaq&thread.id=132
Then Nokia OVI Suite too has got latest firmware 2.0.2.42, follow above instrucation from satari too,
then try to check your issue. Hope this helps
Seasonal Greetings Merry Xmas & Happy New Year 2010 -
Ovi Suite + 5230 USB not working
Preamble:
I recently connected my Nokia 5230 mobile phone to my PC via USB connection and loaded up Ovi Suite (2.2.1.23). Everything worked lovely. But alas! Both an Ovi suite update was available, as well as a update for the phone itself! So I downloaded the latest version of Ovi Suite (3.0.0.284).
Unfortunately, now Ovi Suite does not detect when I select "PC Suite" USB mode (selected on the phone screen). This essentially makes Ovi Suite useless.
So I followed some advice on other discussion pages (more on that later) and reinstalled the Ovi Suite. The problem persisted.
Here are some pictures to help you understand my problem:
http://i.imgur.com/5IknF.jpg
The computer is able detect the phone is connected via USB. I can even browse the contents of the phone memory and memory card. Upon detecting the connected phone, and me pressing 'PC Suite' on the phone screen, it will show this:
http://i.imgur.com/lV0rs.jpg
I cannot progress past this screen. The Ovi Suite simply does not recognise that I've selected that option on the phone.
Defense:
I know what your thinking. "Just another USB thread". Well, I did in fact read plenty of threads on this forum before posting, and have spent the last few hours uninstalling and reinstalling Ovi Suite and drivers in various ways (as suggested in those threads), with no success.
The following is a list of forum threads which I have read and tried all the solutions found in each, and I have copied the solutions (which appear to have worked for other people), for your convenience:
/t5/Nokia-Ovi-Suite/Ovi-Suite-PC-Suite-USB-Connection-Problem/td-p/682828
Solutions which did not work for me:
Could you please follow these steps and check?
1. Disconnect your phone from PC if connected.
2 .Open Control Panel and go to ‘Programs and Features’
3. From the list of available programs, choose ‘Nokia Connectivity Cable Driver’
4. Click on the ‘Change’ button on top toolbar.
5. In the setup dialog box that pops up next, choose ‘Repair’ and select ok. Wait for setup to complete.
6. Restart the computer if prompted.
7. Now connect your phone to the PC. Driver installation should complete and PC suite (hopefully) should detect your mobile properly now.
1. Uninstall all nokia related applications like Ovisuite, pc suite, connectivity cable driver,pc connectivity solutions, nokia software updater etc. from ur PC.
2. Restart your PC
3. Now download and install the recent ovisuite from http://www.ovi.com/suite
4. After installation, disconnect/disable your internet connection (this will make sure that the PC use the drivers which comes with ovisuite and prevent the PC from downloading any new drivers from internet) and then connect your mobile and wait for drivers and support software installation.
5. After drivers installation you can connect your mobile to ovisuite from ovisuite screen.
/t5/Nokia-Ovi-Suite/Can-t-connect-to-Nokia-Ovi-Suite-on-Nokia-6700/m-p/757938#M5623
Solution which did not work for me:
Hi GannonC,
Uninstall the following Programs, if any, from Control Panel -> Programs and Features or Add or Remove Programs.
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Later download and install the latest OVi Suite from the following location.
http://www.ovi.com/suite
After OVi Suite installation, restart your PC, disconnect your internet from PC and connect your mobile to the PC. This is to prevent the PC searching for a new drivers from internet. OVi suite has all the required drivers for all the nokia phones available in market.
Once all the required drivers are installed automatically, you try connecting the mobile by selecting 'Connect your device' from the bottom left on the OVi suite screen. You should be able to connect your device now.
After connecting you can go ahead and update your maps/ download new country maps.
NOTE: before updating your maps/ download new country maps, you should have used your maps in you mobile atleast once.
Hope this will resolve your issue.
You can connect back your internet anytime after the drivers installation.
/t5/Nokia-Ovi-Suite/OVI-suite-not-reconizing-the-OVI-suite-USB-mode-N8/m-p/809893#M7107
Solution which did not work for me:
Hi,
Please check the suggestions below:
Select Ovi Suite via Tools -> Options -> My device -> Remove this device.
Once you add the device back to Ovi Suite, Select tools -> Add device, reconfigure the Sync -> Option - device sync settings and sync again.
If it does not help:
Go to
Control Panel--> Right click and Programs and Features or add/remove programs "Repair" Nokia Ovi Suite.
Go to
Control Panel--> Programs and Features or add/remove programs - > Right click and "Repair" Nokia Connectivity cable driver & PC Connectivity solution.
If it does not help:
Uninstall the following Programs,from Control Panel -> Programs and Features or Add or Remove Programs.
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Later download and install the latest OVi Suite from the Nokia.com/support.
After OVi Suite installation, restart your PC, disconnect your internet from PC and connect your mobile to the PC. This is to prevent the PC searching for a new drivers from internet. OVi suite has all the required drivers for all the nokia phones available in market.
Once all the required drivers are installed automatically, you try connecting the mobile by selecting
'Connect your device' from the bottom left on the OVi suite screen. You should be able to connect your device now.
Br
Mahyav
/t5/Nokia-Ovi-Suite/E5-Ovi-Suite-keeps-telling-me-that-my-device-isn-t-in-PC-suite/m-p/856573#M7752
Solution which did not work for me:
Maarten, I had the same issue and it started after I updated Ovi Suite as well as my device software. I found this in another thread and thought it might help you. I just uninstalled the 3 items and downloaded and installed as prescribed by going to nokia.com/support and downloading and reinstalling Ovi Suite.... Merry Christmas
Re: OVI suite not reconizing the 'OVI suite USB mode 22-Nov-2010 11:36 AM
***** Select Ovi Suite via Tools -> Options -> My device -> Remove this device.
Once you add the device back to Ovi Suite, Select tools -> Add device,
reconfigure the Sync -> Option - device sync settings and sync again.
*****If it does not help:
Go to
Control Panel--> Right click and Programs and Features or add/remove programs
"Repair" Nokia Ovi Suite.
Go to
Control Panel--> Programs and Features or add/remove programs - > Right click
and "Repair" Nokia Connectivity cable driver & PC Connectivity solution.
***** If it does not help:
Uninstall the following Programs,from Control Panel -> Programs and Features or
Add or Remove Programs.
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Later download and install the latest OVi Suite from the Nokia.com/support.
After OVi Suite installation, restart your PC, disconnect your internet from PC and
connect your mobile to the PC. This is to prevent the PC searching for a new drivers
from internet. OVi suite has all the required drivers for all the nokia phones available
in market.
Once all the required drivers are installed automatically, you try connecting the mobile
by selecting
'Connect your device' from the bottom left on the OVi suite screen. You should be able
to connect your device now.
/t5/Nokia-Ovi-Suite/not-recognizing-USB-mode-on-E73/m-p/780655#M6383
Solution which did not work for me (simmilar to above):
frauk:
I found this on the Europe forum and it worked for me--finally!
From /t5/Nseries-and-S60-Smartphones/Synchronisation-error-code-8393f010/m-p/734155/highlight/true#M21944...
Click Start
Click Control Panel
Click Programs and Features or Add/remove Programs
Choose Nokia Nokia Cable Connectivity then Change and repair
Do the same for PC Connectivity Solution - Change then repair
Reboot computer
After re-starting the computer, I also followed this portion of a suggestion from another post (don't know if it made a difference or not):
"connected the device, waited till all the drivers were loaded.
Then launched Ovi suite"
(From /t5/Nokia-Ovi-Suite/E52-Sync-Error-8393f010-838c03ee/m-p/740481)
Ovi Suite then recognized my device and the sync appears to have gone smoothly. I hope it works for you too! It's ridiculous that it causes so many problems though--I've wasted many hours on something that should have installed correctly the first time.
Other threads with this problem, which I came across that mention the same problem with various other phones:
/t5/Nokia-Ovi-Suite/5230-won-t-establish-USB-connection-with-Ovi-Suite/td-p/824037
/t5/Nokia-Ovi-Suite/OVI-Suite-2-2-0-245-problem-recognizing-Nokia-device/m-p/719958#M4079
More data:
Now that I have shared a detailed description of my failings with you, here is some information about my phone and the Ovi suite:
Phone information (Keypad: *#0000#):
Software version
V 20.0.005
Software version date
23-03-2010
Custom version
20.0.005.C02.01
Custom version date
23-03-2010
Language set
19
Model
5230
Type
RM-588
Latest update
Not needed (<-- is this another bug Nokia? The phone regularly informs me that a update is available...)
Ovi Suite System information:
Nokia Ovi Suite 3.0.0.284
PC Connectivity Solution 10.50.2.0
Connectivity Cable Driver 7.1.36.0
Nokia Ovi Suite Software Updater 2010.44.0.60888
Maps Service API 4.0.24.1
Nokia mPlatform 2.7.44
Ovi Desktop Sync Engine 1.4.1.42
Operating system:
Microsoft Windows Vista 64-bit Edition, Service Pack 2
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.6001.18999
- Mozilla Firefox 3.6.13 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 6.0.6000, Build: 16386), In use.
Detected USB drivers:
- Default Hub Driver for USB 6.0.6002.18005
- USB Modem Driver 6.0.6002.18005
- EHCI eUSB Miniport Driver 6.0.6002.18005
Additional information:
Windows Vista Home Premium SP2 64-bit (with all updates installed)
I have no problems with USB or drivers with another components
Zship's revelations:
So this is not really a problem for me. I have the working, older (2.2.1.23) version of Ovi Suite installed on my netbook, and sure enough, it works fine, I just tried it. I wont be updating Ovi Suite on it though. I also could probably just download the update via 3.5G using just the phone itself, but the problem remains that a simple software update has caused a critical connectivity problem between your software and hardware. Given that many Nokia customers would have less technical know-how than say, myself or anyone else on this forum, this problem is a quite likely a huge inconvenience to them, they probably wouldn't visit these discussions and spend 5 hours reinstalling software like I just did, and they surely would be thinking twice before purchasing another Nokia device in the future.
tl;dr - Nokia recommended update breaks connectivity between software and device, various attempts to fix seemingly simple problem don't work.
Solved!
Go to Solution.SAME PROBLEM. And none of the many suggested solutions has worked for me yet. I want to thank all on this thread (and many others) for their help. I've learned a lot but I haven't gotten to the bottom of it. I think maybe Nokia needs to ... uh ... bloody well BOTHER TO FIX THIS ISSUE themselves, maybe. Like, cuz they're PAID FOR IT and I'M NOT. Harrumph.
I run Windows XP, and was on Media Player 11, but have rolled back to 9 and 10. I have a Nokia E 72. I have all the latest Nokia cable-drivers, PC Suite, OVI Suite, Connectivity software, etc.. The symptoms are as follows: when I plug in the phone by USB cable, the laptop won't recognize it. It says "USB device faulty" or "failed to load properly" and refuses to get the hardware into its brain. The Device Manager shows only a "Unknown Device" which I cannot install drivers onto. Taking the extra media-card out of the phone doesn't make any difference -- nothing I've done will make the computer recognize the main (built-in) card in the phone. I can't browse to it via any sort of populate / repopulate disk drive, or any other method of connecting it.
As I understand it, this is some conflict with the phone and the new concept of MTP. Media Transfer Protocol confuses the computer, causing it to kind-of think that the phone is kind-of a media player, when in fact it's a whole lot more. So, the "parent" doesn't get loaded, then the rest of the phone doesn't get loaded, then it kind-of tries to load some MTP but fails, etc.. If I could browse to the phone through a non-Nokia connection I'd be happy to do so in order to implement any of a number of the suggestions above. But I can't get the computer to recognize the phone when the phone is plugged in by USB, regardless of all the solutions above.
The problem began a few days ago. It just up and wouldn't recognize the phone. I hadn't installed any updates that I knew of on either item, but it's possible that my memory is faulty and a newer version of this or that snuck in there and screwed it all up. I have tried a serious roll-back to a Restore Point about six weeks old, but that didn't solve the problem. This suggests to me that the problem is phone-resident, since the rollback was to a computer-based Restore Point and I don't have phone rollback capability.
This seriously hampers me. PC Suite, OVI, and some future version of Nokia Suite, will all be useless to me unless Nokia accomplishes the stunning act of supporting their software. I won't hold my breath. Just in general, you'd think that plug-and-play of a phone into your computer would be a lot simpler. Just take the cord -- stick it in the phone; stick it in the computer -- and shazam, you're plugged in. But NOOOOOO we're on NOOOOOOKIA ... Now I know why Microsoft wanted to buy them so badly. They knew they'd all get along and have the same assumptions about software -- that it doesn't really matter whether it works reliably on a user's computer at his home, as long as it works in theory on some programmer's ideal personal computer in Seattle once in a rare while. Nokia? Meet Microsoft. Microsoft? You and Nokia will get along juuuust fiiiine ...
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