Ovi suite not updating

Hey everyone
I want to update my N97mini software. If i use ovi suite, i get a message telling me there's a  firmware update (v11) (my phone is v10), i download it but when it begins to install, i get a message telling that the connection to the phone is lost and it fails. (ovi suite confirms the fail).
Everything else updates without any problem.
If i try to update via nokia software updater, i get a message telling that i am using v10 and there are no updates available.
Can anyone help me please?

Hi Nosferatu,
This issue happens at times bcas of server overload i think. You can re-try updating the firmware once again. In case if issue persists even after multiple tries, you can walkin to your nearest Nokia Care centre to get your device flashed and updated to the latest available firmware. In case if you get to go to Care centre, please take backup of your entire data including contact, messages, pictures, video etc. before approching them, as after flashing your device will be as new as a box packed one.
Regards,
Diwa
If you like my post, kindly acknowlege the same by giving a kudos to me

Similar Messages

  • Ovi suite not updating my device software

    When i going to update my E71 device software update i got this error  " Support software installation failed" i have attachmed that image as well ,  Please help me in this regard,
    Thanks
    Attachments:
    e 71.JPG ‏116 KB

    Ali2010 wrote:
    When i going to update my E71 device software update i got this error  " Support software installation failed" i have attachmed that image as well ,  Please help me in this regard,
    Thanks
    Rontom is right and I also noticed that you've several apps running on your PC. Close all other apps when you update phone firmware.
    ‡Thank you for hitting the Blue/Green Star button‡
    N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

  • Ovi Suite Software Updates-Error No internet Conne...

    My Phone Nokia 5800 Xpress Music..
    Ovi Software update fails while cheking for updates pops up
    Network Connection error dialog
    Nokia Ovi Suite software update service is not responding Make sure the internet connection is working or check firewall settings, and try again.
    btw I have a broadband,if firewall is turned off...
    I dont know what else to do.
    I click ok, its says downloading for ever....
    I tried update via wifi my phone asks for server profile...which i have no idea about.
    I have been trying to update for firmware for a week i dont it happening... damnnn
    Nokia Ovi Suite 2.1.1.1
    Ovi Player 2.1.10304.0
    Nokia Photos 1.6.434.0
    PC Connectivity Solution 10.6.2.0
    Connectivity Cable Driver 7.1.27.0
    Nokia Ovi Suite Software Updater 2010.6.0.60359
    Maps Service API 3.0.38.0
    Nokia mPlatform 2.6.86
    Ovi Desktop Sync Engine 1.1.0.82
    Operating system:
    Microsoft Windows Vista 64-bit Edition, Service Pack 2
    Language: English
    Detected internet browsers:
    - Microsoft Internet Explorer 8.0.6001.18904
    - Mozilla Firefox 3.6.3 (Default browser)
    Detected Bluetooth stacks:
    - Microsoft (Version: 6.0.6000, Build: 16386)

    i found the solution for the network connection error during the software update process.....
    the error dialog box says to check ur connection or firewall settings...so i recommend the users who are having this problem...first of all if you have any antivirus software installed than turn it off or disable it before starting the update and then Go to- Control panel-Windows Firewall-Then turn it off. and now start the update application you will notice the change and i am sure the update will start and complete without any errors...i was also having the same problem but i tried and resolved it... and also a very important thing that you should take care of....you should make sure that no other application is using your internet connection, don't start any other downloading program because it will decrease the ovi suites downloading speed and it may cause an error...
    if the problem persists after turning off ur firewall than restart ur pc and try again...
    post me a thanks if your problem is resolved...
    this will work with the nokia OVI Suite version 2.1.
    because i had not tried to update the ovi suite because i like the 2.1 version very much...
    I really tried it very much, because my father says that Try and try and try until you get success...
    and i achieved the success..........

  • Nokia Pc suite / Ovi Suit / Software Updater.... N...

    Hi I have tried all three Nokia Pc suite / Ovi Suit / Software Updater. to update the firmware of my nokia n95 8 gb. but none of them is updating my phone. Right now 20.0.16 is the firmware on my mobile but you can check it out that the latest firmware available for N95 8GB ,,,, 31.0.015 . i tried this on my other laptop as well but showing me the same problem. i cant understand that when i am using the newest versions of Nokia Pc suite / Ovi Suit / Software Updater than why they are not installing the new firmware on my phone and showing me the message that it has already got the latest firmware which is totally wrong. i have attached a pic for the helpers to help and guide me out of this situation. thanx
    Attachments:
    n95 8gb.JPG ‏57 KB

    Hi, farby thanx for the reply, First of all my phone is already unlocked and one my friend is also facing this same problem. as i have mentioned that there is update available on the nokia website. its just he Updater software which is not updating although it is connected to internet. maybe you should look to the picture i have attached to this thread. In the pic it is saying that 20.0.16 is the firmware is present on my mobile But you can check it out that the latest firmware available for N95 8GB ,,,, 31.0.015. and just look at the difference in the firmware versions. Its not like that N95 8gb is a latest phone and would have to wait for the new firmware. There should had been many firmware updates available between 20.0.16 to 31.0.015 versions. i hope so that you will understand which i am trying to explain. thanx bye

  • 6220 Classic: Ovi Suite Software Update problems

    Hello everyone,
    I am trying to update the firmware of a 6220 Classic via Ovi Suite (2.1.1.1). I connected the phone, and started the software update process. I was informed the current firmaware version is 03.23, and that version 5.15 is available. I proceeded downloading the (148mb) firmware update.
    After that the update process started, and I was informed to ignore all USB connection notifications. Notifications like "Nokia Flash Parent detected" were displayed with one informing me that the driver for one of these "devices" failed to install.
    I then got the "Device recovery" error, stating that Ovi Suite lost connection with my device, and presented me with 4 steps to follow to "help reconnect your device". None of this helped, and I kept on getting the same error. Now I am lost. The 5.15 update is also not available OTA. Luckily the phone was not bricked in the process, and is still working fine at version level 3.23
    Any ideas on how to get Ovi Suite to install the update? My system specs: Windows XP Pro SP3 with latest fixes/updates.
    Thank you.

    I always use Ovi Suite to update 3 phone (5310, 5610, 5800), no problems so far. However once caveat on s60 phone like yours is that when problems like this occur, you could try to update without a memory card inserted. If that fails, hard reset the phone and update the blank phone (back up first before resetting of course). If that still fails, take it to a Nokia Care Center.
    If you find my post helpful please click the green star on the left under the avatar. Thanks.

  • OVI Suite not connecting to map server - NOT SOLVE...

    Because this /t5/Nokia-Ovi-Suite/OVI-Suite-not-connecting-to-map-server/td-p/708275 discussion has been marked as solved and it's not. I wonder when we'll have any feedback from Nokia Support? It must be the new Nokia Ovi Suite causing the problem because we all have the same problems. I have tried on three different computers with good stable internet connections and get the "connection timed out" error on all of them. Using Nokia 5230 and have tried both on XP and Vista. 

    @mokrypes
    This seems to be working now. I tried today to download US maps and it completed and installed without any issues. Guess there was some problem with the map server.
    Cheers
    Sandy
    Helpful information, then dont forget to hit the kudos star :-) Or say it accepted solution and thanks

  • Ovi Suit FW update problem

    Hi there i have installed the following: 
    Nokia Ovi Suite 2.1.0.87
    Nokia PC Suite 7.1.40.6
    PC Connectivity Solution 10.5.1.0
    Connectivity Cable Driver 7.1.27.0
    Nokia Ovi Suite Software Updater 2009.46.1.60264
    Maps Service API 3.0.38.0
    Nokia mPlatform 2.6.86
    Ovi Desktop Sync Engine 1.1.0.80
    Betriebssystem:
    Microsoft Windows 7 64-Bit-Edition
    Sprache: Deutsch
    Erkannte Internet-Browser:
    - Microsoft Internet Explorer 8.0.7600.16385
    - Mozilla Firefox 3.6 (Standard-Browser)
    Erkannte Bluetooth Pakete:
    - Microsoft (Version: 6.1.7600, Build: 16385)
     Now i want update the Firmware on my Nokia 5800 Xpress Music, the Ovi Suit takes long to find the Firmware update on the Update Screen.  Then i click the "Install" Button. Then it tooks some time to determine some infos from Phone.  Then i see the next screen with the Infos that current V 31.0.101 is on the phone and V 40.0.005 is the new firmware that i want to install.  After click "next" i agree with the Terms and click again "next". Now i make a Backup of my current Phone Settings and Data and after that i Click "install".  Now i have display something like "prepare download" (on german version: "Herunterladen wird vorbereitet...") but nothing happens, no network traffic or similar no change also after 1h waiting.  I tried with disabled Firewall and AV but no effect.
    Has someone a idea what i coul'd do?

    The specs: 
    Nokia Ovi Suite 2.1.1.1
    PC Connectivity Solution 10.18.0.0
    Connectivity Cable Driver 7.1.29.0
    Nokia Ovi Suite Software Updater 2010.18.0.60492
    Maps Service API 3.0.38.0
    Nokia mPlatform 2.6.86
    Ovi Desktop Sync Engine 1.1.0.82
    Microsoft Windows 7 32-bit Edition
    Language: Polish
    Connection: USB
    Nokia 5230
    Firmware: 10.0.071.259.02
    Exactly the same issue, when trying to run FW update, it hangs on the 3rd step (preparing to download). Tried almost everything what came into my mind...
    Any solution for this?
    Thanks!

  • Nokia Ovi Suite software updates can not work!

    I had a problem with OVI SUITE. When I open it, click tools->software updates. It would pop up something's gone wrong... Error code:14001. Please look at the attached picture.  Then I uninstalled OVI SUITE, and re-installed it again. It still didn't work. Can anybody tell me what should I do?
    Attachments:
    Capture.JPG ‏25 KB

    By the way, I had an another question. I read a post message how to enable OVI SUITE logs. I followed the instruction,but it seemed that logs were not enabled.
    Log_gathering_help.txt is written:
    Note: Please make sure the user who is currently logged in is in the Administrator group, or that they have the access right to "C:\Program Files\Nokia\Nokia Ovi Suite\" folder. If not, there is a possibility certain logs cannot be collected,  like the WindowsEvents log. (By the way, My OS is windows 7 64bit Ultimate SP1)
    1. To enable the logs, do the following:
        a. Double-click the enable_logs.js file.
        b. Click the button to finish enabling the logs when prompted by the dialogue.(when I double-clicked the enable_logs.js, nothing happened...)
    Note: After you have enabled the logs, it is better to restart NOS prior to collecting the logs.
    2. To collect and zip the logs, do the following:
        a. Double-click the collect_logs.js
        b. Click the button to finish collecting. Zip the logs when prompted by the dialogue.
        After clicking the button, the folder where the zip logs have been saved opens.
    3. To disable the logs, do the following:
        a. Double-click the disable_logs.js file.
        b. Click the button to finish disabling the logs when prompted by the dialogue.

  • Nokia Ovi Suite software update service is not res...

    Thats the messsage I get when trying to update videos application.
    Very Strange. It has like that since át least 19th jan, maybew earlier...
    Noone at Nokia responding ??
    Br,

    For the two updates shown 1 x Programme and 1 x Video - I have following results.
    With the first - "Installation failed." and with the second- "download failed" Fazit - no updates possible.
    These are also the results wether I use the device - the ovi suite or the pc sofware updater.

  • Syncing from E7 to Nokia Ovi Suite " Not Working "

    Hi
    First i opened Ovi Suite today & it worked just fine, & it notified me about new update & after i did update to 3.1.1.90 nothing start work as normal as it use to be.
    I restarted Ovi Suite & first thing i keep getting is this note:
    Operation failed
    Unable to read the tracks.
    Of course the syncing problem not solved after this " welcome note ! "
    Always nothing sync, not contacts photos nor videos nothing at all & i got this message all the time:
    Sync done
    Some content was not synced properly.  You can check what went wrong and then sync again.
    Warnings-Contacts
    There was problem with syncing your contacts. Please restart Nokia Ovi Suit. If  that does not help, try repairing Nokia Ovi Suite
    Error code: 83940004
    As i said at the beginning of my message restating not helping & i did repair sync but nothing worked in both ways & now i'm writing to u cuz i'm sure the problem is with this new software version.
    So is there any chance to save my contacts photos & videos to my Nokia Ovi Suite???

    Hi Daveob64,
    Could you please follow this step by step process? 1. Uninstall Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove program if anything is there.
    2. Delete the files from here If anything is there
    C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
    C:\Documents and Settings\user\Local Settings\Application Data\Nokia
    C:\Documents and Settings\All Users\Application Data\OviInstallerCache
    3. Please search and download MSI clean up utility from microsoft website
    Once installed please select the programs related to Nokia and click remove.
    Restart Computer.
    Then download from microsoft website and install Windows Installer, so that the installer is upto date.
    4. Restart the PC
    5. Download and Install latest OviSuite http://europe.nokia.com/support/download-software/​nokia-ovi-suite
    6. Connect the device and try
    Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
    It will help me to serve you better !!!!!
    Thanking You

  • OVI Suite not connecting to map server

    After installing the latest NOKIA software updater, the OVI Suite is not connecting  to the map server. It stays: "Wait while retreiving the available maps..." for ever. I unistalled the updater, but the problem is still there. Any ideas to solve this?
    Solved!
    Go to Solution.

    Same problem with my Nokia X6 - "The connection to the Ovi Maps timed out". Now I have no maps
    Nokia, give us the old version of Ovi Suite - this one is a piece of **bleep**. I tested on 3 different computers and the problem appeared on each of them regardless that 1 of the computers was with Ovi Suite and PC Suite already installed, the other had only Ovi Suite installed and the third had nothing of the above installed.

  • Ovi Suite fails updating E7-00 for Anna 1/2 and An...

    I’ve bought an E7 and immediately updated to Anna. For some reason, Quickoffice disappeared. I searched the forums and I found that the Anna I installed is in fact 1 out of 3 updates and that there are two other updates named 1/2 and 2/2 that will bring back Quickoffice. I requested the Ovi Suite to look for new updates and it could not find any. I looked again in the forums and I found a chap who suggested changing the device date to 31/8/2011. I changed the date, went to Tools/Software Update and then, Ovi found updates. I then tried to download both Anna 1/2 and 2/2 but after some twenty seconds of apparently good download speed, the download stopped and I got the following message :
    « Something’s gone wrong
    There’s a problem with installing : Symbian Anna update 1/2 and Symbian Anna update 2/2. There was a problem with downloading the application. Please go to tools > Software updates and start the download  again. »
    I retried an untold number of times and again, the same message, as above.
    At some point the software update could not  find updates anymore. So I reinstalled Anna and only then (with my device date still on August 31 2011) Ovi Suite found the updates. I retried to install them and then, exactly as above, the same message (« Something’s gone wrong etc… »)
    OK I don’t have a great internet connection but I donwload without problem huge iPhone and other updates. What should I do if anything at all ? By the way, I live in Beirut, Lebanon.
    Thanks
    Phil
    Solved!
    Go to Solution.

    /t5/Software-Updates/Symbian-Anna-Troubleshooting/td-p/1127953
    Nokia 808 again (delight Belle), Nokia E7 and X7 ( again, all on Delight Belle...after some time on Nokia Lumia 925 (retired), 1020 (not that great)and Lumia 820 (Replaced my router at home, great for internet sharing).., N9 The best device ever (use it as much as Lumia 1020), Nokia 700 (Sport Phone/My Love :-) ) Nokia 701, Nokia E6 (Should have a follow-up from Nokia among with larger screen, NFC, Autofocus), Lumia 800 (Retired After 6 weeks), -Sports Tracker-Nokia Internet Radio-Handy Safe-Skype-Bambuser-Screenshot app pro-fMobi-ComingNext-Manual TaskSwitcher-jagiTimer-Easy StopWatch-Boldbeast-Equalizer-Financial Calculator-WiMP Music-YTasks-Davi-Thumbnail Folders-BizCalendar-Tiny7-Situations-nn reeder-Sport Timer-CameraLover-CameraPro-GrabRadio-LiveScore-Poddi-Gravity-SkyFilesPro

  • Nokia Ovi Suite Application Update Failure

    Hi there!  
    When I tried updating the Nokia Ovi Suite version 2.1.1.1 installed on my PC:
    Operating system:
    Microsoft Windows XP 32-bit Edition, Service Pack 3
    Language: English
    I get an error message:
    Due to an unknown internal error, installation could not be started. Error code: 14007. Try restarting Nokia Ovi Suite to correct the problem. If that doesn't help, try restarting the computer.
    What is the problem? Your advice are strongly appreciated.
    Thank you All!  
    "If you think this post is helpful, please click on the green button"

    Hey,
    Nokia Ovi Suite 2.1.1.1 is a bit old version,
    Uninstall Nokia ovi suite, install Nokia Ovi Suite 2.2.1.23 from www.europe.nokia.com/ovisuite
    If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

  • OVI Suite forced update prevents use with Windows ...

    I was using an older version of Ovi suite due to the later versions being incompatible with Windows 7 Starter. This has worked absolutely perfectly for me for months, however, this morning I was shocked to see that I was faced with an ultimatum from Nokia, either update or not use the program at all. SInce Windows 7 Starter edition does not work with the latest editions (according to the website), Nokia has essentially (and deliberately), prevented Windows 7 Starter users from using Ovi suite regardless of whether they were using the service perfectly well before on older versions.
    If this is actually the case, then quite frankly I'm extremely dissapointed, it's a very poor decision to force users to do anything, especially if it prevents some from using the program without being forced to pay for software updates that they don't otherwise need.
    I have been a Nokia customer on and off for at least 10 years now. If what I said above turns out to be true, I won't be buying a Nokia product ever again. A real shame.

    Karren,
    Ditto on the thought.  I am a new Nokia customer. I was woowed by the Nokia Maps but disappointed by the problems I have recently encountered.  I shouldn't have to take hours on this to simply find out that there is no simple solution to my problem. Quite frustrated!
    Mexxxxx

  • The new Ovi Suite not supporting Lotus Notes anymo...

    Hi,
    I recently upgrade to Ovi Suite 2.0.1.35, which I found that it couldn't sync with Lotus Notes anymore. How to troubleshoot this? This is a serious problem in support continuanity...

    as of now u cant do any troubleshooting
    NOS 2.0 is not supporting any other PIM xecpt Outlook & Windows Calendar&Contacts.  Keep ur fingrs Xed, it may included in future
    If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

Maybe you are looking for