Ovi Suite v3.0.0.290 update failure

Attempts to update Ovi Suite fail with the attached error message. The error code is 12014 (added in text to aid searching).
Attachments:
Ovi Suite update from 3.0.0.290 fail.png ‏41 KB

Hi,
There appears to be several different kind of update cases mixed in this thread now.
For those who received a notification about Ovi Suite update for 3.0.0.290 please don't do anything! There was new component available for Device Software Updating functionality of Ovi Suite, which has been now withdrawn from the distribution. In some environments it caused issues that have been identified also in this discussion thread. Please note that currently there are no Ovi Suite updates available and Nokia Ovi Suite 3.0.0.290 is the latest sw version.
In case you are experiencing other issues related e,g. to device software updating then please create a separate thread so it can be followed and the participants of this forum can help and contribute.

Similar Messages

Ovi Suite 3.0.0.290 only showing some playlists co...

Hi,
i have created around 20 playists in ovi for my music and copied them 1 by 1 to the device.
I have just connected my phone to add some more music and in the section where it refreshes and displays what music is on the device, its now only showing 6 of those playlists however all of the music is still on the phone.
Does anyone have any idea whats happening here? i want to see whats on the device in OVI.
Thanks.

I am having exactly the same problem. Everything syncs except Calendar events.
Nokia C7 fully updated
Ovi Suite 3.0.0.290
Outlook 2003 (Spanish version)
Windows Vista fully patched (Spanish version)
When I select the sync options Ovi Suite correctly identifies the folder in Outlook.
Notes in Outlook sync fine.
I fixed one other previous problem by making sure I only had one profile under "control panel/mail. So that is not the issue.
Any help?

Sync Thunderbird with Nokia Ovi Suite 3.0.0.290

Hallo at all,
pleas excuse i know my English is not the best one.
My Problem:
I'm using Nokia Ovi Suite 3.0.0.290 and have all my contacts in it.
I want to Sync that contacts with Thunderbird and tryed to use the Sync Option of Ovi.
I have done all necesary adjustment and wanteed to click on the Sync Butten, but this was deaktivated. Now I have tried to export the Kontakts but i dident found a soluten.
Can me help anybody pleas?????
I't can't be that there is no possibility to sync Thunderbird with Ovi.
Pleas help
greez
dave2981989

Moderator, please take notice!
They lack of functionality between Thunderbird contacts and calendar and Ovi Suite is a problem many of us have been monitoring for over 2 years. It looks like still nothing has been done about it. I, for one, cannot believe that so many users have been ignored for so long. To date I still refuse to use Ovi Suite until such time as I can see evidence that will sync contacts and calendar to and from Thunderbird. In addition I see no logical reason why the Ovi Suite developers took a huge step backwards and removed another piece of PC Suite that was already working well, for several years. I am speaking of file sync. Not media files, but others, such as Office type files. The phone can open and read documents, spreadsheets, PDF's and the like. So why can we no longer sync those files? I have been doing this for 6 years, but there are others who have used it for longer than myself. It is a crucially important feature for those of us who need to carry info with us. Since PC Suite can still do the sync, I cannot, in good conscience install Ovi SUite, which I still feel is not yet ready for primetime.
Nokia developers, stop playing games. Some of us have work to do.

Ovi Suite 3.0.0.290 - Music library problems...

Hello,
Just bought a Nokia E5, looks to be a sweet phone so far...
Only, Ovi Suite is just annoying. Very slow on communicating with the phone (USB connection) and some big problems.
Impossible to delete music from the library ! How is that ?? And also the library takes ages to add a new folder.
Also, not seeing the playlist i've made on the phone ? Either on mass storage connection, in the playlist folder of the phone, nothing... But should be on a other threat.
Hope you can solve the library problem because it's quite annoying.
Thanks in advance for any answers.

@satari
Yeah, alright already!
We get that without you plastering this message over EVERY single thread dealing with issues of that truly useless and pathetic piece of software called Ovi-Suite.
Especially since the new version DOES NOT SOLVE ANY OF THE ISSUES AT HAND IN THE THREADS YOU MASS PASTED INTO!
Ovi-Suite 3.x still no longer syncs music, which IMHO is a basic function. Who on earth wants to be forced to manually update the phone playlists and songs whenever songs are added on the PC? That is beyond backwards.
Hello? It's 2011, not 1991.
Ovi Suite 3.x still randomly refuses to add songs to the library on the PC (e.g. it skips several songs from an album folder, yet they play fine when added to the phone manually outside Ovi-Suite), an issue that can only be corrected by deleting the entire library on the PC and recreating it. A "repair library" function is notoriously absent.
I'd like a so called Smartphone to make tasks easier and more comfortable instead of harder.
Newer Nokia handsets may be slightly less bad, but the N97 with Ovi-Suite is still the smartphone/desktop combo from hell.
The fruit phone/ITunes combo is sadly restricted by the greed and desire to control everything of Apple, but at least the products work reliably and consistently for the most part. The same is true for 'Droid devices.
Ever seen a black lemon? They turn black when they rot. My N97 is black. 'nuff said

Ovi Suite won't syncronise after updating the soft...

Hi, I recently updated the software on my Nokia 6303i classic. Using Ovi I was not able to create a backup (not sure why) but I went ahead and updated. Of course I now have no contacts etc. info in my phone and now I find it will no longer sync with Ovi. I am running Windows 7 with Outlook 2010 and Ovi suite verson 2.2.1.23. Can anyone help?

Hey,
Try to remove ur phone from Nokia Ovi Suite Tools > Options > My device > Remove this device and then try add the same device in Nokia Ovi Suite n chck, if u can sync ur handset.
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

Ovi Suite 3.0.0.290 and Messages

I have been using Ovi Suite for a while now, I notice 4 days ago. When I would sync it was faster then normal. I didn't think about it. But today, I noticed that the last date for message in Ovi Suite is 04/04, while today is the 9th, I can browse the phone inbox with in Ovi, and see my message 20+, however when I say sync, it quickly runs and says no message to transfer.
Things I have done thus far.
-> Power Cycle Phone
-> Power Cycle Computer
-> Used the Repair Sync A few times.
-> Removed Message from Sync Setup and Saved and Restarted Program the reselected the Messages again.
-> New Software for Phone just released too, updated to that. No Change.
All other fucntions in Ovi are working as far as I can tell. Just Messages has stopped.
Anyone have any ideas.
Mike
N8 - Phone
Solved!
Go to Solution.

I tried the Repair, no change.
I did the re-install now running 3.1.0.74 Beta, on first sync 386 messages are found to be new.
Now all the message that I could view on the phone are in the inbox in Ovi.
Thanks.
Mike
N8 - Phone

OVI Suite is not doing the updates for my N97

I have N97 and using OVI Suite, and it's doing everything it does except updating both itself and my mobile N97.
When I go to the update page, it just keep saying "Checking for updates" for hours and hours. I tried to give it some time thinking it does need a lot of time to check, but waiting for more than 12 hours is just redicilious. I kept it over night and slept and when i came back it was still checking!!
So anyone knows whats wrong with it ?

Hi, I've had this problem acouple of times and not really found a solution. Has worked a couple of times when deleted all nokia software from computer, ran nokia pc cleaner and re-installed , with firewall turned off. But has re-occurred again, same with NSU, get an error message which is something to do with open ports, but I'm not technical enough to sort ! I would welcome a solution also.
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Export Contacts Ovi Suite 3.0.0.290

My Nokia N97 don't want to work with me anymore
Iv'e got a backup of all my contacts on my computer, but how do i export them from Ovi Suite? The easiest way would be if there is some third-party software that will export all my contacts to a csv-file or similar, but i haven't found anything? When the phone was working i was stupid enough to not sync my contacts with Outlook

Download and install Noki from here http://www.nokisoft.com/
This may solve your problem
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Nokia ovi suite 3.0.0.290 bluetooth

i have a big problem " i have a windows 7 64 bit when i install my ovi suite i found (use bluetooth instead) disable what can i do to connect my phone via bluetooth
Attachments:
Doc2.doc ‏131 KB

As given in the Help section..
Before connecting your device via Bluetooth, note the following:
You need to have Bluetooth hardware and software installed on your computer. For a list of the Bluetooth software versions that are supported by Nokia Ovi Suite, see System requirements. To check which Bluetooth stack versions are installed on your computer, click Help > About Nokia Ovi Suite > System information.
Enable Bluetooth wireless technology on your computer.
Edit the Bluetooth settings of your mobile device. To do this, go to Settings > Connectivity or Connection depending on the term used on your device. Turn Bluetooth on and make your device visible to other Bluetooth devices. Then other Bluetooth devices, such as your computer, are allowed to find your mobile device, and can start connecting to it. Refer to the user guide of your device for more detailed instructions.
Troubleshooting Bluetooth connections
Bluetooth is not available for you to select In the list of connection types, the Bluetooth option can in some cases be disabled. Should this happen, the reason might be one of the following:
You do not have appropriate Bluetooth hardware or software installed on your computer. To check which Bluetooth stack versions are installed on your computer, click Help > About Nokia Ovi Suite > System information. For a list of the Bluetooth software versions that are supported by Nokia Ovi Suite, see System requirements.
The Bluetooth software on your computer has been disabled.
Check these and make the necessary corrections before you try to connect your device via Bluetooth again.
Your mobile device is not found
If your device is not shown on the list of Bluetooth devices found, the reason might be one of the following:
You have not turned Bluetooth on in the Bluetooth settings of your device.
You have not made your device visible to other Bluetooth devices.
To edit the Bluetooth settings of your device, go to Settings > Connectivity or Connection depending on the term used on your device. Turn Bluetooth on and make your device visible to other Bluetooth devices. Then click Search again.

Ovi Suite 3.0.0.290 Can not play Video taken with ...

It is quite amazing that software by Nokia can not replay Video taken with phone by Nokia.
VLC player plays the video OK so the video (MP4) looks to be all right.
All thet Ovi says is that the video can not play. Format may not be supported .

I have the same problem, in that I can't get my video's recorded on the phone to play. If I try to double-click and play within Ovi Suite it crashes Ovi Suite, if I open Windows Media Player and try and run it then WMP crashes too (is Ovi Suite using WMO under the skin?) and the best I can get is when I try it with QuickTime I get sound from it but just black screen for the video.
So yes, I suspect it's a problem on my PC but can anyone give ideas on how to fix it?
Running Windows XP, SP3

Ovi suite can't be updated

I've tried to update Ovi Suite several times and all I received is this message of error: "Installation could not be started. The installation package has an unknown signature which has not been verified by Nokia. Try again later." Anyone has any idea? Please help. I also attach a screen shot of this issue.
Solved!
Go to Solution.
Attachments:
Ovi update issue.JPG ‏32 KB

Thank you for your feedback.
Could you please provide more information on this?
1. System and device Information
2. Logs
Here are the instructions for attaching log files:
- Open Nokia Ovi Suite 3.0.0.290
- Enable log gathering by double-clicking the enable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start enabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are enabled" dialogue
- Exit Nokia Ovi Suite from File - Exit. This is mandatory! Closing NOS to system tray is not enough!
- Open Nokia Ovi Suite again
- Try to reproduce the error you are reporting
- If the error still exists, double click the collect_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start collecting the logs when prompted by the dialogue
- Click the button to confirm the "Logs collect & zip finished" dialogue
- Attach the NOS2_logs.zip file in C:\Temp\NOS2 folder and screenshots in the error reporting form
- Go to your %TEMP% folder, which can be found by entering %TEMP% to the Windows Explorer's address bar. Then search debug_log_date.txt in this folder, where date is the current date (or choose the latest one) and attach also this file in the error reporting form. The exact %TEMP% folder paths are:
In XP: C:\Documents and settings\your_username\LocalSettings\Temp\
In Vista and Windows 7: C:\Users\your_username\AppData\Local\Temp\
- Disable log gathering by double-clicking the disable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start disabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are disabled" dialogue
You can send these log files, system information details to [email protected] mailbox

Ovi Suite 3.0.0.284 not installing updated applica...

Ovi suite doesn't install new updated apps in 5530
1)Gig finder
2)Nokia messaging
3)Mail for Exchange
4)Ovi Music
5)Scribble
And for no reason it says "Ovi suite is busy" despite the fact that i am not doing anything. other sync services work good but updating apps doesn't work.

I have just received my new N8 which has an issue with the photo suite and have just downloaded the new OVI suite so I can update to the latest software.
However whenever I try to update the same Ovi suite busy please try later appears even though this is the only thing I'm doing on Ovi suite.
Please help as until I can update the software my brand new phone is just that a PHONE.
cheers

Can't update nokia e72 via ovi suite

So there is "maps data update application" on available updates list. I connect my device via USB, push the "next" button on the updates screen and it says that my sim card is missing when its not. It also says "please change the USB mode on your device to PC suite mode" on the bottom left corner, where the phone pic is, but im already using PC suite mode. Restarted the phone, made sure I'm using General profile - nothing helps. Any ideas whats wrong?

well i have updated my maps and my maps data via ovi suite numerous times, ovi suite is pcsuite+NSU+Maps updater+map loader, its an all in one and if you are using an updated version of maps, it will show you a prompt to update in the software update tab, so basically it does update ur maps version too but in this case i don't really know what the problem is, might be an OS conflict or might be a firmware error too. I recommend that you run ovi suite using adminstrator privileges on vista/7,right click on the program icon and then selct run as adminstrator, diable any antivirus program that you are using and ten try updating using ovi suite. If this doesnt work then please soft reset ur phone using the phone *#7370#, this should fix most firmware glitches, please backup all data on phone memory before performing a soft reset, these steps should fix all problems that you've mentioned.
Swayam
Nokia N8-00 v025.007
Nokia E7-00 v25.007
Samsung Galaxy S II GT-I9100 Firmware: XXWKJ2(Android 2.3.5)

E72 software update, ovi suite stuck on preparing ...

I am trying to install a software uodate on my E72 using Ovi Suite. I have not updated before.
My phone is connected to my PC with a USB. I am using Windows XP.
Ovi appears to have identified relevant updates and backed up the data on my phone.
Ovi suite states that it is preparing to install. It has been like this for 4 hours. There is a warning not to disconnect the USB or switch off the phone or the phone may stop working. IWhen I try to close Ovi suite it says it cannot be closed because it is busy. There is no option to cancel the instal.
My only options appear to be to shut down the PC or unplug the cable.
Wish I had not started on this process. Any ideas?

msam wrote:
Thanks guys. No I didn't miss anything on the phone and its working normally. I finally bit the bullet and terminated Ovi and all seems normal, except no update of course.
Presumably update via FOTA was not an option, go to Menu > Ctrl. panel > SW update or this instructed you to update via PC?
Happy to have helped forum with a Support Ratio = 42.5

Error after OVI suite update

Can u plz help me out. I hv a windows 7 n 5230 . Earlier i had a ovi suite 2.1 but i updated it to 3.0.0.80 n since then i cant connect my phone to pc.
Moderator's note: Subject line changed to solicit appropriate answers from our community.

Hi,
Please uninstall the Nokia Ovi suite from the control panel including Nokia Connectivity Cable Driver and PC Connectivity Solution.
Then restart the phone and download the latest available Nokia Ovi suite 3.1.1.80 from Nolkia.com/ovisuite.
Br
Mahayv

Ovi Suite v3.0.0.290 update failure

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