Ovi Suite will not install

I'm running Windows Vista, Service Pack 2. The Ovi suite (3.8.30) will not install. The installer downloads the suite and I go through all the possible addon (accepting nene btw). When I get to the install button and click on it nothing happens.
Any suggestions.
John

The latest version is Nokia Suite 3.8.48. Anyway, before you install that, please, install the Nokia Connectivity Cable Driver because that is even newer as the version which comes with the current Nokia Suite. Did that help, already? Otherwise we have to go the next steps …

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CS6 Suite will not install on disk inseertion, why not?

Open the disk manually and run the setup.exe/install.app
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Ovi Suite will not recognize N97

I got a N97 last weekend and keep getting the message that Ovi Suite cannot recognize my device. I have spent many hours on the phone with Nokia but uninstalling and reinstalling Ovi Suite is not solving the problem. The USB cable works. I have used it to just copy files from my PC to my N97. I have tried with the security/virus programs on my PC turned off. I have used the Nokia PC Suite cleaner. My OS is XP service pack 3. I am getting really frustrated and am ready to just return the phone and look for a different manufacturer. I read a lot of good reviews about Nokia and heard good comments from people but this is too much. Does anyone have any suggestions? I would really appreciate some help.

This is more likely to be a computer problem/software problem than a problem with your phone. I run W7 and have no problem connecting my N97 to the pc using either mass storage mode or pc suite mode.
You know you have to set your phone in PC suite mode to connect to ovi suite/pc suite? Having both Ovi suite and pc suite on the same computer could be the problem. You should stick with one of them.
Try also to set your phone to automaticly connect in pc suite mode: Menu->settings-> connectivity->usb->Usb connection mode: PC suite.
Then: ASk on connection-> NO.
Try also different usb ports on the computer. You could also open devicemanager on your pc and scan for new devices whilst the phone is connected to it.

Ovi suite will not recognise my new E7-00

Can anyone help: I have a new E7-00 and a PC running Vista. When I install Ovi suite and conect the phone then Ovi always says that the phone is not in PC suite (or Ovi suite) mode, but it is. I can never get beyond this which means Ovi doesn't link with the phone, I can't sync, and the phone is basically only any use as a paper weight. Nokia helpline has acknowledged a problem with the USB drivers for the E7 but offered no solution. I've spent hours on this and am getting desperate, any suggestions? Cheers

I am not sure whether this will solve your problem but you could try this once.
1. Disconnect your phone from PC if connected.
2 .Open Control Panel and go to ‘Programs and Features’
3. From the list of available programs, choose ‘Nokia Connectivity Cable Driver’
4. Click on the ‘Change’ button on top toolbar.
5. In the setup dialog box that pops up next, choose ‘Repair’ and select ok. Wait for setup to complete.
6. Restart the computer if prompted.
7. Now connect your phone to the PC. Driver installation should complete and Ovi suite (hopefully) should detect your mobile properly now.
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Ovi Suite will not restore my Contacts

Installed Ovi Suite, backed everything up using Tools -> Backup, updated the phone software, Restored the backup and everything is back with exception of all contacts that were stored on the Phone Memory. I can see these contacts in the backup file when I pas it into a hex editor and search them to verify they are the ones I would expect to see restored to my phone but no such luck. I see others have had similar problems.
How do I recover this vital information?
Info:
Phone: Nokia 6220c
Nokia Ovi Suite 2.1.1.1
Nokia PC Suite 7.1.40.6
PC Connectivity Solution 10.6.2.0
Connectivity Cable Driver 7.1.27.0
Nokia Ovi Suite Software Updater 2010.12.0.60423
Maps Service API 3.0.38.0
Nokia mPlatform 2.6.86
Ovi Desktop Sync Engine 1.1.0.82
Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 3
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.6001.18702
- Mozilla Firefox 3.6.3 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 5.1.2600, Build: 5512)

Hi Jonathan
Has anybody replied to your questions?
I am finding the same problem and have not found anything in the different forums nor even the 'experts' at Nokia have been able to respond.
Thankx

Ovi Suite will not sync with 5800 ExpressMusic

Was using PC Suite 1.1 without a problem, then upgraded to Ovi Suite 2.1 and now can't sync Calender. Everything looks as though it's going fine... the task bar says syncing and gets right to the end, before displaying error code Sync Cancelled 80043c93
WinXp SP3
Great! Thoroughly tested before release then!

Phone: Nokia 5800 XM firmware version 40.
Desktop OS: Windows 7
Ovi Sute version: 2.1.0.87 (clean install after uninstallation of ALL previous Nokia sottware products)
Sync setup:
Sync all = contacts, photos, messages, calendar
Contacts are to be synced with MS Outlook 2007 and Ovi online
Calendar is to be synced with MS Outlook 2007 (wth Outlook preservation of data in case of conflict)
When trying to do a "sync all" Error message:
"Completed syncing the following content types: Messaging
Failed to sync the following content types: Contacts and Photos and Calendar.
Reconnect the USB cable to your device or connect via Bluetooth. Then try syncing again.
80043c0b"
When trying to sync Contacts alone:
"Reading contacts from Nokia 5800 XpressMusic failed. Reconnect the USB cable to your device or connect via Bluetooth."
When trying to sync Calendar and Tasks only::
"Could not sync calendar item and tasks. Plug the USB cable into your device again or connect via Bluetooth. The sync again."
If someone has any ideas why this is happening, please advise.
Also the "My Pictures", "My Videos" and "My Music" folders are by default selected as the folders for Pictures, Videos and Music WITHOUT the possibility to change them.

OVI suite will not log on in Moscow Russia

11 days ago I did an update to my 5800 music express for OVI Suite, PC suite and my 5800X
Of course I backed up my memory onto the memory card in the phone, another copy to backup with PC suite and the horrible OVI Siute....
now when I access my 5800X from my pc with OVI it says server can not log on, can not find server
with PC suite it now will not read the majority of stored phone numbers , and the sms/text messages come in without names, just phone numbers
this update stopped my Nokia maps from working too
3 hours I was in the Nokia flagship store in Moscow reloading programs one by one undoing the damage ....
BUT OVI SUITE still DOES NOT LOG ON !
whats up NOKIA ? are you asleep behind the wheel ?
I am sure I am not the only person with this problem,and I am sure that my 5800X is not the only Nokia models to be affected
I swear I will never buy another NOKIA , all my friends have troubles , very similar troubles
We buy supposedly good phones , pay good money ... all we get is problems with the phones, then pay for servicing ,because it is NEVER Nokia's fault !
so called "free" applications cost money to download , they only access the internet through the similar !
Then these "free" applications only work if you click your Similar online !
NOKIA you need to contact me Via my phone for this account about a solution for this problem
MODERATOR'S NOTE: We would like to inform you that we have removed your personal details as it is unwise to publish personal details on a public forum.

11 days ago I did an update to my 5800 music express for OVI Suite, PC suite and my 5800X
Of course I backed up my memory onto the memory card in the phone, another copy to backup with PC suite and the horrible OVI Siute....
now when I access my 5800X from my pc with OVI it says server can not log on, can not find server
with PC suite it now will not read the majority of stored phone numbers , and the sms/text messages come in without names, just phone numbers
this update stopped my Nokia maps from working too
3 hours I was in the Nokia flagship store in Moscow reloading programs one by one undoing the damage ....
BUT OVI SUITE still DOES NOT LOG ON !
whats up NOKIA ? are you asleep behind the wheel ?
I am sure I am not the only person with this problem,and I am sure that my 5800X is not the only Nokia models to be affected
I swear I will never buy another NOKIA , all my friends have troubles , very similar troubles
We buy supposedly good phones , pay good money ... all we get is problems with the phones, then pay for servicing ,because it is NEVER Nokia's fault !
so called "free" applications cost money to download , they only access the internet through the similar !
Then these "free" applications only work if you click your Similar online !
NOKIA you need to contact me Via my phone for this account about a solution for this problem
MODERATOR'S NOTE: We would like to inform you that we have removed your personal details as it is unwise to publish personal details on a public forum.

Ovi Suite will not download

WHY DOES OVI SUITE NOT DOWNLOAD BEYOND 2% FROM THE OVI SITE ?????
I have a 6110 Navigator and the navigator will not load the maps - I tried updating the maps and now it will not work at all - I then thoguh I would try and update the firmware as it has not been done for a long time - PC Suite says I have to use Ovi - I click download and nothing happens after about 2% of the download from the Ovi site- left it all day and still no movement???? I have tried for several days on several computers and always the same - 2% stop no more?? this is such a pain - I see from this site that Ovi is apparently rubbish and does not work yet Nokia is forcing me to have to use it - yet they do not allow me to download it from their site so I can use it - is this to make me buy a bew phone??????
How do I update the firmware and maps if I cannot get the piece of software I must use from the site?

You can download ovisuite from here: http://europe.nokia.com/support/download-software/nokia-ovi-suite
Could you please provide your Pcsuite version and language, OS details?
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

OVI Suite will not connect my N8 using USB

Hello
For some very odd reason the only way I can connect to OVI Suite is by Bluetooth.
When I plug the USB cable in and starts OVI Suite nothing happens.
Nothing happens vice versa either.
I'm using Suite version 3.0.0.290 on Windows XP. Nothing is wrong with my USB connections in general.
It is a problem since Bluetooth isn't ideal for transporting huge amounts of data.
Any ideas?
Solved!
Go to Solution.

Success!!
Nokia Care came through for me!
Pretty complex procedure though.
Try this:
1. Disconnect your phone from your computer.
2. Go to Add/Remove programs in the Control Panel.
3. Remove Nokia Connectivity Cable Driver
Remove Nokia Ovi Suite
Remove PC Connectivity Solution
4. Download and run Nokia PC Suite Cleaner from
http://www.nokia.dk/produktsupport/download-software/pc-suite/how-to/nokia-pc-suite-cleaner
5. Reboot
6. Download latest version of OVI Suite from
http://www.nokia.dk/produktsupport/download-software/nokia-ovi-suite/compatibility-and-download
7. Turn off you AntiVirus/Spyware and Firewall(Including Windows Firewall is enabled) software before you start the install of OVI Suite- very important!!
8. Reboot after installation of OVi Suite
9. Do not start OVI Suite yet after reboot!
10. Make sure your AV Software/firewall is not turned on.
11. Connect your phone using your USB cable.
12. The drivers should install without any problems. Takes a minute or so.
13. Start OVI Suite after Windows reports that the installation was succesful.
Everything should work now

Ovi Suite will not recognize E72

Dear All,
I have recently installed ovi suite. My computer keeps asking me to install the driver for the "bluetooth peripheral" device (and it can't find the program to install). But that is not the real problem. problem is when i connect my phone to the pc it doesn't recognize it, i've gone through all the help files and done everything, checked the connection was right, disconnected, rebooted both devices and reconnected, and made sure it was on use as Ovi Suite when the option comes in the beginning.
Furthermore, although my computer sees the phone as a Bluetooth device and i can browse and copy files to and fro the phone, the pc suite doesn't recognize the phone via the bluetooth route either.again, i've gone through all the help suggestions.
What could possibly be the problem?
Attachments:
OVI SUITE DISCUSSION SCREENSHOT.jpg ‏123 KB

I also encountered this issue recently..
The methods mentioned above may probably work, but what finally got mine to work (PC Suite and Ovi Suite not recognizing connection type, even when WinXP already recognizes the device and can use the Nokia Phone Browser to browse the cellphone's folders) was the following:
I've posted it in more detail here:
/t5/Connectivity/Can-t-connect-N97-to-PC-via-USB-cable/m-p/716873#M31885
Seems to me that there might be some bug with the Nokia Connecitivity Cable Driver and/or PC Connecitivity Solution which caused the cellphones to not be recognized by PC Suite/Ovi Suite sometimes (it worked the other day, but suddenly doesn't recognize today).
Re-posting the steps I tried and got it to work:
Summary:
0) (the phone/USB cable must not be connected to the PC during this time):
1) Uninstall Nokia Connectivity Cable Driver
2) Uninstall PC Connectivity Solution
3) (reboot if necessary)
4) Install Nokia Connectivity Cable Driver (Nokia_Connectivity_Cable_Driver.MSI)
5) Install PC Connectivity Solution (PCCS.MSI)
6) Now connect your cellphone; wait for the cellphone to be installed properly in Device Manager (may take a while since it installs several devices like "Nokia E72 USB Phone Parent, Nokia E72 USB OBEX, Nokia E72 USB modem, etc). It installed around 8 devices on the E72. Similar for E63.
7) Try running Nokia PC Suite: Connect a phone. It should be able to recognize the "USB cable type of connection" and identify the phone's model.
8) Try running Ovi Suite, which should also identify the USB connection type and the cellphone model.
If you've previously installed Nokia PC Suite (or maybe Ovi Suite?), there seem to be a backup copy of the required installer files residing in C:\Documents and Settings\All Users\Application Data\Installations\{<CLSID-a long string of numbers>}\Packages\CCD\Setup\Nokia_Connectivity_Cable_Driver.MSI and C:\Documents and Settings\All Users\Application Data\Installations\{<CLSID-a long string of numbers>}\Packages\PCCS\Setup\PCCS.MSI .
Hoping this might work for you too.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~
Appreciate clicking the green "Kudos" star button if this message has been helpful for you.

Ovi store will not install. + getting quickoffice ...

Hi, today I did a hard reset of my E6. I did this because I got an error trying to install ebuddy, chat for facebook and others. (Innstallation failed error).
Now, I seem to have a similar problem with ovi store, it downloads but I get an error "Could not install" after it is downloaded. I have tried several restarts and also downloading the installe rfile to my phone, same error. I am getting very frustrated right now.
Also, how to I get the preinstalled apps like joikuspot (Is that spelled right?) and quickoffice back?
Any help would be appriciated!

Hi,
I'm having the same problems with my E6. I have got it for a week or so now. My Ovi Store didn't work at all but then out of nowhere I got an update on it and now it's working fine. I even downloaded an free app called NU.nl but after that one I get errors everytime I want to download an app. I didn't do a reset because my E6 is totally new and I haven't put anything on it so don't see the point of that. Can somebody help?

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I have downloaded the installer, it installs but doesnt launch. Any clues?

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Pc suite will not install but get error message

hi can someone help me please.
i have used pc suite in the past and found it to be a little flakey, however i thought that after i got my new phone 6300 i should try again.
i have uninstalled the suite and used the nokia cleaner.
downloaded the latest version of pc suite from nokia site (Nokia_PC_Suite_683_rel_14_1_eng_web) and tried to install. no luck i just get an error message
could not open key:
UNKNOWN\MPAPI.CallcontrolMP4\CLSID.
verify you have suffient access to that key or contact your support personnel.
i am running xp pro
service pack 2
i stopped anti virus
can anyone help me please
cheers in advance
jose

Ok, try this then:
1. Click Start > Run > give command: Regedit and then OK
2. select key: HKEY_CLASSES_ROOT\MPAPI.CallControlMP.4
3. click mouse's right-button and select "Permissions" from menu.
4. check that there are full permissions in Administrators and SYSTEM -> (add permissions if those are missing)
5. select key: HKEY_CLASSES_ROOT\MPAPI.CallControlMP.4\CLSID and repeat step 3 and 4 also to that key...
-> Does this help??

PC Suite will not install - detects old Nokia Cabl...

Hello
I am trying to install the latest version of PC Suite (downloaded yesterday) as I have come back to a Nokia phone (a new 5070) after some time with another brand. However, I can't get it to install - it fails every time with a message:
"Another version of Nokia Connectivity Cable Driver has been detected. Please remove it before continuing"
Unfortunately, I can't find any way to remove the old driver, as I can't find it on my system anywhere! Even under the Windows Uninstaller, I can see an entry, but am not given an uninstall option! I suspect that I have some part left from a previous uninstall, but there now seems no way to purge it from my system.
I'm using a standard PC with Windows XP SP2
Thanks for any help - this is really frustrating!
Ian

Hi Ian
You perhaps need to go to microsoft.com and download Windows Installer Cleanip Utility "msicuu2.exe"
Go to Start > Programs > Windows Installer Cleanup Utility
When you run this it looks a bit like the add/remove program window. Now select "Nokia Connectivity Cable Driver" and "PC Connectivity Solution" programs.
Now go back to Add/Remove Programs in Control Panel and try and remove "Nokia Connectivity Cable Driver" and the "PC Connectivity Solution" programs. They should now uninstall.
Reboot your PC
Happy to have helped forum in a small way with a Support Ratio = 37.0

Charter Security Suite will not install even after they removed my existing antivirus

This is important to me because I am a quadriplegic who relies on my laptop to connect me to the world outside my bed aND MY SMART TV for entertainment.I tried unsuccessfully to load Charter Security Suite, I then contacted Charter tech support on 7/30 who took me through gotoassist - He confirmed that I had no existing antivirus on my laptop. He took down my firewall and again was unsuccessful at downloading Charter Security Suite. After that time I get a warning my computer has no antivirus and my windows 7 computer is unable to get automatic updates. He told me he would report the problem and I could expect a call from 24 to 72 hours from F-SECURE.I did not receive the promised call. i don't know if he did something to my computer that made anything better, but my situation is definitely worse after uninstalluing the working version of macafee. But I am really worried after he said, "It is not a real big deal, just don't go to any weird websites!" Now that I am vulnerable, i AM VERY CONCERNED AND HAVE NOT HEARD FROM F-SECURE ABOUT RESOLVING MY ISSUES AND SUBSEQUENT CHARTER TECH SUPPORT CALLS HAVE NOT RESOLVED MY ISSUES. ps - I'm getting two red flag notices since 7/30 - one regarding my lack of antivirus, and one telling me windows could not automatically check for updates! HELPDaniel.

Hi Daniel, Sorry you're having hassle with this. I'm not familiar with the Charter Suite, but I assume from what you've said, it's a rebranding of F-Secure, so the advice I am suggesting below is based on that premise. The guy who said it's "not a big deal" having no anti virus was probably just trying to put your mind at rest, but in essence, he does have a point that if you stick to known safe websites, don't open any unexpected email attachments, and don't click on any popups, banner ads, or anything else which may look suspect, you should be fairly safe, as viruses don't tend to just appear out of nowhere, without any interaction from the user. That said, while this issue is ongoing, I would suggest that you download Malwarebytes and have that running as a backup. This is compatible with F-Secure so shouldn't cause any further installation issues, and will hopefully give you some piece of mind. The next thing I would suggest is to download and run the full McAfee uninstaller, which you should find linked to on this page of Uninstallation Tools. Once you have run the tool, then run the F-Secure Uninstallation Tool to fully remove any part installations of F-Secure, and try your installation again. As I said, the above is based on the assumption that Charter is the same as F-Secure in all but name - if this is incorrect, then I apologise in advance for any mis-information, but I don't think any of the above will do any additional harm to your computer. Let us know how you get on.

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