Ovi suite will not recognise my new E7-00

Can anyone help: I have a new E7-00 and a PC running Vista. When I install Ovi suite and conect the phone then Ovi always says that the phone is not in PC suite (or Ovi suite) mode, but it is. I can never get beyond this which means Ovi doesn't link with the phone, I can't sync, and the phone is basically only any use as a paper weight. Nokia helpline has acknowledged a problem with the USB drivers for the E7 but offered no solution. I've spent hours on this and am getting desperate, any suggestions? Cheers

I am not sure whether this will solve your problem but you could try this once.
1. Disconnect your phone from PC if connected.
2 .Open Control Panel and go to ‘Programs and Features’
3. From the list of available programs, choose ‘Nokia Connectivity Cable Driver’
4. Click on the ‘Change’ button on top toolbar.
5. In the setup dialog box that pops up next, choose ‘Repair’ and select ok. Wait for setup to complete.
6. Restart the computer if prompted.
7. Now connect your phone to the PC. Driver installation should complete and Ovi suite (hopefully) should detect your mobile properly now.
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

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Ovi Suite does not recognise special MP3 files

My Ovi Suite does not import some of my MP3 files, even though they have proper ID3 tags (there are even albums where some files are recognised and others not, although I can see no difference in the "quality" of the tags). If I directly choose one of those to add, the program always states "0 files added".
I would like to get ALL of my MP3s (approx 2GB) into Ovi suite, not just 80%. Can anyone give me a hint why Ovi suite dislikes some of my files?
Thanks!
Fabian

Hi,
Thank you for your post on Nokia Ovi Suite
Could you please provide with some samples of the MP3 files ( 2 or 3 of them).
You could either attach it here or you can upload them on Files on Ovi.
To upload them on Files on Ovi, follow the steps below:
1. Log into Ovi.com
2. Click on files
3. Type in your username and password
For a user who has not set up files on ovi on his computer, it will give an option to download the file connector.
4. Click Download and install the file connector.
5. Then you will find the Sign in to Ovi Files icon in the desktop.
6. Close the browser and then click on Sign in to Ovi Files icon from desktop.
7. It will connect to ovi.com again. Login with username and password.
8. Left pane shows the directory like the windows explorer.
9. Anytime file status will show the respective file/folder
10. Select the file which you want to send and then right click the file and select the option send.
11. Type the email address [email protected]
12. Select the epiration date and then add comments if any.
13. Then select the option to store in anytime file.
The email receipient will receive an email with a link to download the file.
Looking forward to hear from you at the earliest

Ovi Suite will not recognize N97

I got a N97 last weekend and keep getting the message that Ovi Suite cannot recognize my device. I have spent many hours on the phone with Nokia but uninstalling and reinstalling Ovi Suite is not solving the problem. The USB cable works. I have used it to just copy files from my PC to my N97. I have tried with the security/virus programs on my PC turned off. I have used the Nokia PC Suite cleaner. My OS is XP service pack 3. I am getting really frustrated and am ready to just return the phone and look for a different manufacturer. I read a lot of good reviews about Nokia and heard good comments from people but this is too much. Does anyone have any suggestions? I would really appreciate some help.

This is more likely to be a computer problem/software problem than a problem with your phone. I run W7 and have no problem connecting my N97 to the pc using either mass storage mode or pc suite mode.
You know you have to set your phone in PC suite mode to connect to ovi suite/pc suite? Having both Ovi suite and pc suite on the same computer could be the problem. You should stick with one of them.
Try also to set your phone to automaticly connect in pc suite mode: Menu->settings-> connectivity->usb->Usb connection mode: PC suite.
Then: ASk on connection-> NO.
Try also different usb ports on the computer. You could also open devicemanager on your pc and scan for new devices whilst the phone is connected to it.

Ovi suite does not recognise phone

Have downloaded ovi suite to computer and now trying to register my phone, nokia 6730. When asked to connect phone by USB after connected the program recognises my phone but will not let me continue to next stage as it says the device is not in pc suite mode, which it is. Have tried unplugging and reconnecting as suggested

Same problem with my brand new C5. Contacted customer support (Europe) and next moring they responded:
Thank you for contacting Nokia Care.
Regarding your concern that you were unable to sync your Nokia C5 device using Ovi Suite. Kindly uninstall your Ovi Suite from your PC, please make sure that you also remove the PC Connectivity Solution and all Windows Driver Package-Nokia modem drivers. Uninstall the Nokia Connectivity Cable driver. After uninstalling the Ovi Suite, you may re-install it from this link below:
http://europe.nokia.com/support/download-software/nokia-ovi-suite/howto/get-started/download-and-ins...#
For future reference, please feel free to check our website. Kindly refer to the link below:
http://www.nokia.co.uk/home
You may also call our Customer Care Hotline at 0845-045-5555, Mon-Fri 9am-7pm (except bank and public holidays).
Please do not hesitate to contact us again if you have any further questions.
It worked like a charm. Very impressive service. Hope the fix works for you.

Ovi Suite will not install

I'm running Windows Vista, Service Pack 2. The Ovi suite (3.8.30) will not install. The installer downloads the suite and I go through all the possible addon (accepting nene btw). When I get to the install button and click on it nothing happens.
Any suggestions.
John

The latest version is Nokia Suite 3.8.48. Anyway, before you install that, please, install the Nokia Connectivity Cable Driver because that is even newer as the version which comes with the current Nokia Suite. Did that help, already? Otherwise we have to go the next steps …

Ovi suite does not find a new MP4 on my PC!

Hi there,
Unfortunately, after upgrading from 3.0 to 3.1 version of Ovi Suite I found that my newly added video files, mostly an MP4, can't be shown by the software. Also, much before this, I have to admit, some MP3 files are not been displayed in my gallery in the Ovi suite and I used to blame on the files, or even my PC. It did happen earlier 3.0 and still is on. I do not know what to think now, maybe some of you can explain what is going wrong!
Please, share your ideas. I would be glad to read some!
Thx in advance.

this is the answer to your issue....
the problem is not the Nokia PC Suite.... it is HP that is to blame for adding such slopy hardware that is built not to be usable by other external software.. i have a HP Probook 4530s and it uses the same but newer version, bluetooth hardware Realtek Motorola BC8 Bluetooth 3.0+HS Adapter that has to use motorola software...this motorola software is able to connect to my phone via bluetooth and acts like a built-in nokia pc suite / Windows bluetooth driver... not allowing the actual nokia pc suite access to the bluetooth hardware... in short nokia pc suite is Incompatibile with Ralink / Realtek Motorola BC4 / BC8 Bluetooth 3.0+HS Adapter... so if you have this problem ask HP to come up with new software that works on the motorola hardware that is compatible with nokia PC suite... this is the problem with products that have parts built by other companies.. (Incompatibility)
thats why i like Apple and nokia they dont out source other brands to make parts... but recently nokia ran to microsoft for the lumia windows cause there symbian software was loseing against ios and android..

OVI suite will not log on in Moscow Russia

11 days ago I did an update to my 5800 music express for OVI Suite, PC suite and my 5800X
Of course I backed up my memory onto the memory card in the phone, another copy to backup with PC suite and the horrible OVI Siute....
now when I access my 5800X from my pc with OVI it says server can not log on, can not find server
with PC suite it now will not read the majority of stored phone numbers , and the sms/text messages come in without names, just phone numbers
this update stopped my Nokia maps from working too
3 hours I was in the Nokia flagship store in Moscow reloading programs one by one undoing the damage ....
BUT OVI SUITE still DOES NOT LOG ON !
whats up NOKIA ? are you asleep behind the wheel ?
I am sure I am not the only person with this problem,and I am sure that my 5800X is not the only Nokia models to be affected
I swear I will never buy another NOKIA , all my friends have troubles , very similar troubles
We buy supposedly good phones , pay good money ... all we get is problems with the phones, then pay for servicing ,because it is NEVER Nokia's fault !
so called "free" applications cost money to download , they only access the internet through the similar !
Then these "free" applications only work if you click your Similar online !
NOKIA you need to contact me Via my phone for this account about a solution for this problem
MODERATOR'S NOTE: We would like to inform you that we have removed your personal details as it is unwise to publish personal details on a public forum.

11 days ago I did an update to my 5800 music express for OVI Suite, PC suite and my 5800X
Of course I backed up my memory onto the memory card in the phone, another copy to backup with PC suite and the horrible OVI Siute....
now when I access my 5800X from my pc with OVI it says server can not log on, can not find server
with PC suite it now will not read the majority of stored phone numbers , and the sms/text messages come in without names, just phone numbers
this update stopped my Nokia maps from working too
3 hours I was in the Nokia flagship store in Moscow reloading programs one by one undoing the damage ....
BUT OVI SUITE still DOES NOT LOG ON !
whats up NOKIA ? are you asleep behind the wheel ?
I am sure I am not the only person with this problem,and I am sure that my 5800X is not the only Nokia models to be affected
I swear I will never buy another NOKIA , all my friends have troubles , very similar troubles
We buy supposedly good phones , pay good money ... all we get is problems with the phones, then pay for servicing ,because it is NEVER Nokia's fault !
so called "free" applications cost money to download , they only access the internet through the similar !
Then these "free" applications only work if you click your Similar online !
NOKIA you need to contact me Via my phone for this account about a solution for this problem
MODERATOR'S NOTE: We would like to inform you that we have removed your personal details as it is unwise to publish personal details on a public forum.

Ovi Suite will not download

WHY DOES OVI SUITE NOT DOWNLOAD BEYOND 2% FROM THE OVI SITE ?????
I have a 6110 Navigator and the navigator will not load the maps - I tried updating the maps and now it will not work at all - I then thoguh I would try and update the firmware as it has not been done for a long time - PC Suite says I have to use Ovi - I click download and nothing happens after about 2% of the download from the Ovi site- left it all day and still no movement???? I have tried for several days on several computers and always the same - 2% stop no more?? this is such a pain - I see from this site that Ovi is apparently rubbish and does not work yet Nokia is forcing me to have to use it - yet they do not allow me to download it from their site so I can use it - is this to make me buy a bew phone??????
How do I update the firmware and maps if I cannot get the piece of software I must use from the site?

You can download ovisuite from here: http://europe.nokia.com/support/download-software/nokia-ovi-suite
Could you please provide your Pcsuite version and language, OS details?
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Windows or iTunes will not recognise my new ipod...

Hi,
Looking for some help here! Tried all the iTunes help tips and cannot seem to get anywhere.
I have a new 80gig iPod, and am trying to use it on my laptop through XP. I have already an older 3rd generation 20gig player which I have been using fine, but now I cannot get the new software/pc to recognise the new iPod.
Am I missing something majorly obvious - is there a way to get it to 'unrecognise' my old one and only the new?
I have previously had no problems using multiple iPods on this machine.
Any help greatfully received before I go out of my mind!!
Thanks and Happy New Year, Karl

try the following steps, but if ipod is still not being recognized try a different computer
DISK MODE
http://docs.info.apple.com/article.html?artnum=93651
RESTORE
http://docs.info.apple.com/article.html?artnum=60983

Ovi Suite will not restore my Contacts

Installed Ovi Suite, backed everything up using Tools -> Backup, updated the phone software, Restored the backup and everything is back with exception of all contacts that were stored on the Phone Memory. I can see these contacts in the backup file when I pas it into a hex editor and search them to verify they are the ones I would expect to see restored to my phone but no such luck. I see others have had similar problems.
How do I recover this vital information?
Info:
Phone: Nokia 6220c
Nokia Ovi Suite 2.1.1.1
Nokia PC Suite 7.1.40.6
PC Connectivity Solution 10.6.2.0
Connectivity Cable Driver 7.1.27.0
Nokia Ovi Suite Software Updater 2010.12.0.60423
Maps Service API 3.0.38.0
Nokia mPlatform 2.6.86
Ovi Desktop Sync Engine 1.1.0.82
Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 3
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.6001.18702
- Mozilla Firefox 3.6.3 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 5.1.2600, Build: 5512)

Hi Jonathan
Has anybody replied to your questions?
I am finding the same problem and have not found anything in the different forums nor even the 'experts' at Nokia have been able to respond.
Thankx

Ovi Suite will not sync with 5800 ExpressMusic

Was using PC Suite 1.1 without a problem, then upgraded to Ovi Suite 2.1 and now can't sync Calender. Everything looks as though it's going fine... the task bar says syncing and gets right to the end, before displaying error code Sync Cancelled 80043c93
WinXp SP3
Great! Thoroughly tested before release then!

Phone: Nokia 5800 XM firmware version 40.
Desktop OS: Windows 7
Ovi Sute version: 2.1.0.87 (clean install after uninstallation of ALL previous Nokia sottware products)
Sync setup:
Sync all = contacts, photos, messages, calendar
Contacts are to be synced with MS Outlook 2007 and Ovi online
Calendar is to be synced with MS Outlook 2007 (wth Outlook preservation of data in case of conflict)
When trying to do a "sync all" Error message:
"Completed syncing the following content types: Messaging
Failed to sync the following content types: Contacts and Photos and Calendar.
Reconnect the USB cable to your device or connect via Bluetooth. Then try syncing again.
80043c0b"
When trying to sync Contacts alone:
"Reading contacts from Nokia 5800 XpressMusic failed. Reconnect the USB cable to your device or connect via Bluetooth."
When trying to sync Calendar and Tasks only::
"Could not sync calendar item and tasks. Plug the USB cable into your device again or connect via Bluetooth. The sync again."
If someone has any ideas why this is happening, please advise.
Also the "My Pictures", "My Videos" and "My Music" folders are by default selected as the folders for Pictures, Videos and Music WITHOUT the possibility to change them.

My 4355 officjet will not recognise a new black cartridge when inserted

Hey , Thanks for getting back to me regarding this issue. Because the troubleshooting steps provided failed to resolve this black cartridge detection issue, a new black cartridge will need to be inserted in your product to verify if the cartridge you're currently using is defective or not. If a new black cartridge resolves your issue, then the current cartridge is defective. If the current cartridge is a Genuine HP Cartridge it will have a warranty date on it and will be entitled as per the cartridge warranty to a replacement through HP. If a new cartridge fails to resolve this issue then the printer will need to be replaced. Please respond to this post with the result of trying a new cartridge in the printer. Best of luck!

Hey , Welcome to the HP Support Forums!I understand that your HP Officejet 4355 All-in-One Printer is prompting for the right cartridge to be installed, after you inserted new cartridges in your machine. I would like to assist you today with resolving this cartridge detection error. Thank you for including the troubleshooting steps that you have attempted prior to reaching out for support. At this time there is either a dirty cartridge contact in your machine that may be blocking your printer from detecting the new cartridge as installed. There is also a chance that the new cartridge is defective. Therefore, I am going to have you perform some standard cartridge troubleshooting steps below to isolate this issue and resolve this issue. Step 1: Remove Cartridges: NOTE: If the product is off when you open the print cartridge door to access the print cartridges, the product will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely on the right side when you try to remove them. 1. Make sure the product is turned on. The On button is lit when the product is on. 2. Open the print cartridge door. The print carriage moves to the far right side of the product. 3. Wait until the print carriage is idle and silent, and then lightly press down on the right print cartridge to release it. Please remove just the right (Black) cartridge. (1) Print cartridge slot for the tri-color print cartridge(2) Print cartridge slot for the black and photo print cartridges 4. Pull the print cartridge towards you out of its slot. - Source Step 2: Check for Packaging on Cartridge: With the cartridge removed from the printer, we are now going to check the right (Black) cartridge for any remaining packaging that may be causing cartridge detection issues. Make sure that the plastic tape is removed from the cartridge by using the pink pull tab. (1) Copper-colored contacts(2) Plastic tape with pink pull tab (must be removed before installing)(3) Ink nozzles under tape NOTE: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Once the packaging has been confirmed as removed from the new cartridge, please proceed to the next step. - Source Step 3: Clean the Cartridge Contacts: Gather the Following Materials: Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. Tip: Coffee filters are lint-free and work well for cleaning print cartridges. Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). Caution: Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the HP All-in-One. Perform the Clean: 1. Inspect the print cartridge contacts for ink and debris buildup. 2. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it. 3. Hold the print cartridge by its sides. 4. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. 5. Leave the cartridge outside of the printer. 6. With the printer ON, disconnect the power cable from the rear of the printer 7. Examine the right cartridge slot inside of the printer. If you see debris or ink buildup please clean the cartridge slot. Allow the right slot to dry. 8. Plug the power cable back in. Your printer should start back up on its own. Once the cartridge and slot have been cleaned, please proceed to the next step. - Source Step 4: Install Cartridge: 1. Slide the print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket. 2. Close the print cartridge door. Once your cartridge has been installed, please test printing to confirm that the cartridge detection issue has been resolved. Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good luck!

OVI Suite will not connect my N8 using USB

Hello
For some very odd reason the only way I can connect to OVI Suite is by Bluetooth.
When I plug the USB cable in and starts OVI Suite nothing happens.
Nothing happens vice versa either.
I'm using Suite version 3.0.0.290 on Windows XP. Nothing is wrong with my USB connections in general.
It is a problem since Bluetooth isn't ideal for transporting huge amounts of data.
Any ideas?
Solved!
Go to Solution.

Success!!
Nokia Care came through for me!
Pretty complex procedure though.
Try this:
1. Disconnect your phone from your computer.
2. Go to Add/Remove programs in the Control Panel.
3. Remove Nokia Connectivity Cable Driver
Remove Nokia Ovi Suite
Remove PC Connectivity Solution
4. Download and run Nokia PC Suite Cleaner from
http://www.nokia.dk/produktsupport/download-software/pc-suite/how-to/nokia-pc-suite-cleaner
5. Reboot
6. Download latest version of OVI Suite from
http://www.nokia.dk/produktsupport/download-software/nokia-ovi-suite/compatibility-and-download
7. Turn off you AntiVirus/Spyware and Firewall(Including Windows Firewall is enabled) software before you start the install of OVI Suite- very important!!
8. Reboot after installation of OVi Suite
9. Do not start OVI Suite yet after reboot!
10. Make sure your AV Software/firewall is not turned on.
11. Connect your phone using your USB cable.
12. The drivers should install without any problems. Takes a minute or so.
13. Start OVI Suite after Windows reports that the installation was succesful.
Everything should work now

Ovi Suite will not recognize E72

Dear All,
I have recently installed ovi suite. My computer keeps asking me to install the driver for the "bluetooth peripheral" device (and it can't find the program to install). But that is not the real problem. problem is when i connect my phone to the pc it doesn't recognize it, i've gone through all the help files and done everything, checked the connection was right, disconnected, rebooted both devices and reconnected, and made sure it was on use as Ovi Suite when the option comes in the beginning.
Furthermore, although my computer sees the phone as a Bluetooth device and i can browse and copy files to and fro the phone, the pc suite doesn't recognize the phone via the bluetooth route either.again, i've gone through all the help suggestions.
What could possibly be the problem?
Attachments:
OVI SUITE DISCUSSION SCREENSHOT.jpg ‏123 KB

I also encountered this issue recently..
The methods mentioned above may probably work, but what finally got mine to work (PC Suite and Ovi Suite not recognizing connection type, even when WinXP already recognizes the device and can use the Nokia Phone Browser to browse the cellphone's folders) was the following:
I've posted it in more detail here:
/t5/Connectivity/Can-t-connect-N97-to-PC-via-USB-cable/m-p/716873#M31885
Seems to me that there might be some bug with the Nokia Connecitivity Cable Driver and/or PC Connecitivity Solution which caused the cellphones to not be recognized by PC Suite/Ovi Suite sometimes (it worked the other day, but suddenly doesn't recognize today).
Re-posting the steps I tried and got it to work:
Summary:
0) (the phone/USB cable must not be connected to the PC during this time):
1) Uninstall Nokia Connectivity Cable Driver
2) Uninstall PC Connectivity Solution
3) (reboot if necessary)
4) Install Nokia Connectivity Cable Driver (Nokia_Connectivity_Cable_Driver.MSI)
5) Install PC Connectivity Solution (PCCS.MSI)
6) Now connect your cellphone; wait for the cellphone to be installed properly in Device Manager (may take a while since it installs several devices like "Nokia E72 USB Phone Parent, Nokia E72 USB OBEX, Nokia E72 USB modem, etc). It installed around 8 devices on the E72. Similar for E63.
7) Try running Nokia PC Suite: Connect a phone. It should be able to recognize the "USB cable type of connection" and identify the phone's model.
8) Try running Ovi Suite, which should also identify the USB connection type and the cellphone model.
If you've previously installed Nokia PC Suite (or maybe Ovi Suite?), there seem to be a backup copy of the required installer files residing in C:\Documents and Settings\All Users\Application Data\Installations\{<CLSID-a long string of numbers>}\Packages\CCD\Setup\Nokia_Connectivity_Cable_Driver.MSI and C:\Documents and Settings\All Users\Application Data\Installations\{<CLSID-a long string of numbers>}\Packages\PCCS\Setup\PCCS.MSI .
Hoping this might work for you too.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~
Appreciate clicking the green "Kudos" star button if this message has been helpful for you.

ITunes will not recognise my new Gift Card Code or Serial Number. Help!

I have just purchased an iTunes Gift Card with $30 credit. When I go to my iTunes and click 'redeem' it asks for my Gift Card Code. So I enter the code and it brings me to a new screen asking for the Gift Card Code, Serial Number and then my name and email address, when I click continue, it says that the gift card/serial number is invalid. How can this be when I am entering the correct details.
Very frustrated. Can anyone help? Thanks.

try the following steps, but if ipod is still not being recognized try a different computer
DISK MODE
http://docs.info.apple.com/article.html?artnum=93651
RESTORE
http://docs.info.apple.com/article.html?artnum=60983

Ovi suite will not recognise my new E7-00

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