Ovi Suite will not recognize E72

Question

Dear All,
I have recently installed ovi suite. My computer keeps asking me to install the driver for the "bluetooth peripheral" device (and it can't find the program to install). But that is not the real problem. problem is when i connect my phone to the pc it doesn't recognize it, i've gone through all the help files and done everything, checked the connection was right, disconnected, rebooted both devices and reconnected, and made sure it was on use as Ovi Suite when the option comes in the beginning.
Furthermore, although my computer sees the phone as a Bluetooth device and i can browse and copy files to and fro the phone, the pc suite doesn't recognize the phone via the bluetooth route either.again, i've gone through all the help suggestions.
What could possibly be the problem?
Attachments:
OVI SUITE DISCUSSION SCREENSHOT.jpg ‏123 KB

Answer 1

I also encountered this issue recently..
The methods mentioned above may probably work, but what finally got mine to work (PC Suite and Ovi Suite not recognizing connection type, even when WinXP already recognizes the device and can use the Nokia Phone Browser to browse the cellphone's folders) was the following:
I've posted it in more detail here:
/t5/Connectivity/Can-t-connect-N97-to-PC-via-USB-cable/m-p/716873#M31885
Seems to me that there might be some bug with the Nokia Connecitivity Cable Driver and/or PC Connecitivity Solution which caused the cellphones to not be recognized by PC Suite/Ovi Suite sometimes (it worked the other day, but suddenly doesn't recognize today).
Re-posting the steps I tried and got it to work:
Summary:
0) (the phone/USB cable must not be connected to the PC during this time):
1) Uninstall Nokia Connectivity Cable Driver
2) Uninstall PC Connectivity Solution
3) (reboot if necessary)
4) Install Nokia Connectivity Cable Driver (Nokia_Connectivity_Cable_Driver.MSI)
5) Install PC Connectivity Solution (PCCS.MSI)
6) Now connect your cellphone; wait for the cellphone to be installed properly in Device Manager (may take a while since it installs several devices like "Nokia E72 USB Phone Parent, Nokia E72 USB OBEX, Nokia E72 USB modem, etc). It installed around 8 devices on the E72. Similar for E63.
7) Try running Nokia PC Suite: Connect a phone. It should be able to recognize the "USB cable type of connection" and identify the phone's model.
8) Try running Ovi Suite, which should also identify the USB connection type and the cellphone model.
If you've previously installed Nokia PC Suite (or maybe Ovi Suite?), there seem to be a backup copy of the required installer files residing in C:\Documents and Settings\All Users\Application Data\Installations\{<CLSID-a long string of numbers>}\Packages\CCD\Setup\Nokia_Connectivity_Cable_Driver.MSI and C:\Documents and Settings\All Users\Application Data\Installations\{<CLSID-a long string of numbers>}\Packages\PCCS\Setup\PCCS.MSI .
Hoping this might work for you too.
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