Ovi Suite will not restore my Contacts

Installed Ovi Suite, backed everything up using Tools -> Backup, updated the phone software, Restored the backup and everything is back with exception of all contacts that were stored on the Phone Memory. I can see these contacts in the backup file when I pas it into a hex editor and search them to verify they are the ones I would expect to see restored to my phone but no such luck. I see others have had similar problems.
How do I recover this vital information?
Info:
Phone: Nokia 6220c
Nokia Ovi Suite 2.1.1.1
Nokia PC Suite 7.1.40.6
PC Connectivity Solution 10.6.2.0
Connectivity Cable Driver 7.1.27.0
Nokia Ovi Suite Software Updater 2010.12.0.60423
Maps Service API 3.0.38.0
Nokia mPlatform 2.6.86
Ovi Desktop Sync Engine 1.1.0.82
Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 3
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.6001.18702
- Mozilla Firefox 3.6.3 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 5.1.2600, Build: 5512)

Hi Jonathan
Has anybody replied to your questions?
I am finding the same problem and have not found anything in the different forums nor even the 'experts' at Nokia have been able to respond.
Thankx

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Ovi Suite will not recognize N97

I got a N97 last weekend and keep getting the message that Ovi Suite cannot recognize my device. I have spent many hours on the phone with Nokia but uninstalling and reinstalling Ovi Suite is not solving the problem. The USB cable works. I have used it to just copy files from my PC to my N97. I have tried with the security/virus programs on my PC turned off. I have used the Nokia PC Suite cleaner. My OS is XP service pack 3. I am getting really frustrated and am ready to just return the phone and look for a different manufacturer. I read a lot of good reviews about Nokia and heard good comments from people but this is too much. Does anyone have any suggestions? I would really appreciate some help.

This is more likely to be a computer problem/software problem than a problem with your phone. I run W7 and have no problem connecting my N97 to the pc using either mass storage mode or pc suite mode.
You know you have to set your phone in PC suite mode to connect to ovi suite/pc suite? Having both Ovi suite and pc suite on the same computer could be the problem. You should stick with one of them.
Try also to set your phone to automaticly connect in pc suite mode: Menu->settings-> connectivity->usb->Usb connection mode: PC suite.
Then: ASk on connection-> NO.
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OVI suite will not log on in Moscow Russia

11 days ago I did an update to my 5800 music express for OVI Suite, PC suite and my 5800X
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now when I access my 5800X from my pc with OVI it says server can not log on, can not find server
with PC suite it now will not read the majority of stored phone numbers , and the sms/text messages come in without names, just phone numbers
this update stopped my Nokia maps from working too
3 hours I was in the Nokia flagship store in Moscow reloading programs one by one undoing the damage ....
BUT OVI SUITE still DOES NOT LOG ON !
whats up NOKIA ? are you asleep behind the wheel ?
I am sure I am not the only person with this problem,and I am sure that my 5800X is not the only Nokia models to be affected
I swear I will never buy another NOKIA , all my friends have troubles , very similar troubles
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so called "free" applications cost money to download , they only access the internet through the similar !
Then these "free" applications only work if you click your Similar online !
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MODERATOR'S NOTE: We would like to inform you that we have removed your personal details as it is unwise to publish personal details on a public forum.

11 days ago I did an update to my 5800 music express for OVI Suite, PC suite and my 5800X
Of course I backed up my memory onto the memory card in the phone, another copy to backup with PC suite and the horrible OVI Siute....
now when I access my 5800X from my pc with OVI it says server can not log on, can not find server
with PC suite it now will not read the majority of stored phone numbers , and the sms/text messages come in without names, just phone numbers
this update stopped my Nokia maps from working too
3 hours I was in the Nokia flagship store in Moscow reloading programs one by one undoing the damage ....
BUT OVI SUITE still DOES NOT LOG ON !
whats up NOKIA ? are you asleep behind the wheel ?
I am sure I am not the only person with this problem,and I am sure that my 5800X is not the only Nokia models to be affected
I swear I will never buy another NOKIA , all my friends have troubles , very similar troubles
We buy supposedly good phones , pay good money ... all we get is problems with the phones, then pay for servicing ,because it is NEVER Nokia's fault !
so called "free" applications cost money to download , they only access the internet through the similar !
Then these "free" applications only work if you click your Similar online !
NOKIA you need to contact me Via my phone for this account about a solution for this problem
MODERATOR'S NOTE: We would like to inform you that we have removed your personal details as it is unwise to publish personal details on a public forum.

Ovi Suite will not sync with 5800 ExpressMusic

Was using PC Suite 1.1 without a problem, then upgraded to Ovi Suite 2.1 and now can't sync Calender. Everything looks as though it's going fine... the task bar says syncing and gets right to the end, before displaying error code Sync Cancelled 80043c93
WinXp SP3
Great! Thoroughly tested before release then!

Phone: Nokia 5800 XM firmware version 40.
Desktop OS: Windows 7
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80043c0b"
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"Could not sync calendar item and tasks. Plug the USB cable into your device again or connect via Bluetooth. The sync again."
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I am not sure whether this will solve your problem but you could try this once.
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2 .Open Control Panel and go to ‘Programs and Features’
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4. Click on the ‘Change’ button on top toolbar.
5. In the setup dialog box that pops up next, choose ‘Repair’ and select ok. Wait for setup to complete.
6. Restart the computer if prompted.
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It will help me to serve you better !!!!!
Thanking You

Ovi Suite will not download

WHY DOES OVI SUITE NOT DOWNLOAD BEYOND 2% FROM THE OVI SITE ?????
I have a 6110 Navigator and the navigator will not load the maps - I tried updating the maps and now it will not work at all - I then thoguh I would try and update the firmware as it has not been done for a long time - PC Suite says I have to use Ovi - I click download and nothing happens after about 2% of the download from the Ovi site- left it all day and still no movement???? I have tried for several days on several computers and always the same - 2% stop no more?? this is such a pain - I see from this site that Ovi is apparently rubbish and does not work yet Nokia is forcing me to have to use it - yet they do not allow me to download it from their site so I can use it - is this to make me buy a bew phone??????
How do I update the firmware and maps if I cannot get the piece of software I must use from the site?

You can download ovisuite from here: http://europe.nokia.com/support/download-software/nokia-ovi-suite
Could you please provide your Pcsuite version and language, OS details?
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
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Thanking You

Ovi Suite will not install

I'm running Windows Vista, Service Pack 2. The Ovi suite (3.8.30) will not install. The installer downloads the suite and I go through all the possible addon (accepting nene btw). When I get to the install button and click on it nothing happens.
Any suggestions.
John

The latest version is Nokia Suite 3.8.48. Anyway, before you install that, please, install the Nokia Connectivity Cable Driver because that is even newer as the version which comes with the current Nokia Suite. Did that help, already? Otherwise we have to go the next steps …

OVI Suite will not connect my N8 using USB

Hello
For some very odd reason the only way I can connect to OVI Suite is by Bluetooth.
When I plug the USB cable in and starts OVI Suite nothing happens.
Nothing happens vice versa either.
I'm using Suite version 3.0.0.290 on Windows XP. Nothing is wrong with my USB connections in general.
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Go to Solution.

Success!!
Nokia Care came through for me!
Pretty complex procedure though.
Try this:
1. Disconnect your phone from your computer.
2. Go to Add/Remove programs in the Control Panel.
3. Remove Nokia Connectivity Cable Driver
Remove Nokia Ovi Suite
Remove PC Connectivity Solution
4. Download and run Nokia PC Suite Cleaner from
http://www.nokia.dk/produktsupport/download-software/pc-suite/how-to/nokia-pc-suite-cleaner
5. Reboot
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http://www.nokia.dk/produktsupport/download-software/nokia-ovi-suite/compatibility-and-download
7. Turn off you AntiVirus/Spyware and Firewall(Including Windows Firewall is enabled) software before you start the install of OVI Suite- very important!!
8. Reboot after installation of OVi Suite
9. Do not start OVI Suite yet after reboot!
10. Make sure your AV Software/firewall is not turned on.
11. Connect your phone using your USB cable.
12. The drivers should install without any problems. Takes a minute or so.
13. Start OVI Suite after Windows reports that the installation was succesful.
Everything should work now

Ovi Suite will not recognize E72

Dear All,
I have recently installed ovi suite. My computer keeps asking me to install the driver for the "bluetooth peripheral" device (and it can't find the program to install). But that is not the real problem. problem is when i connect my phone to the pc it doesn't recognize it, i've gone through all the help files and done everything, checked the connection was right, disconnected, rebooted both devices and reconnected, and made sure it was on use as Ovi Suite when the option comes in the beginning.
Furthermore, although my computer sees the phone as a Bluetooth device and i can browse and copy files to and fro the phone, the pc suite doesn't recognize the phone via the bluetooth route either.again, i've gone through all the help suggestions.
What could possibly be the problem?
Attachments:
OVI SUITE DISCUSSION SCREENSHOT.jpg ‏123 KB

I also encountered this issue recently..
The methods mentioned above may probably work, but what finally got mine to work (PC Suite and Ovi Suite not recognizing connection type, even when WinXP already recognizes the device and can use the Nokia Phone Browser to browse the cellphone's folders) was the following:
I've posted it in more detail here:
/t5/Connectivity/Can-t-connect-N97-to-PC-via-USB-cable/m-p/716873#M31885
Seems to me that there might be some bug with the Nokia Connecitivity Cable Driver and/or PC Connecitivity Solution which caused the cellphones to not be recognized by PC Suite/Ovi Suite sometimes (it worked the other day, but suddenly doesn't recognize today).
Re-posting the steps I tried and got it to work:
Summary:
0) (the phone/USB cable must not be connected to the PC during this time):
1) Uninstall Nokia Connectivity Cable Driver
2) Uninstall PC Connectivity Solution
3) (reboot if necessary)
4) Install Nokia Connectivity Cable Driver (Nokia_Connectivity_Cable_Driver.MSI)
5) Install PC Connectivity Solution (PCCS.MSI)
6) Now connect your cellphone; wait for the cellphone to be installed properly in Device Manager (may take a while since it installs several devices like "Nokia E72 USB Phone Parent, Nokia E72 USB OBEX, Nokia E72 USB modem, etc). It installed around 8 devices on the E72. Similar for E63.
7) Try running Nokia PC Suite: Connect a phone. It should be able to recognize the "USB cable type of connection" and identify the phone's model.
8) Try running Ovi Suite, which should also identify the USB connection type and the cellphone model.
If you've previously installed Nokia PC Suite (or maybe Ovi Suite?), there seem to be a backup copy of the required installer files residing in C:\Documents and Settings\All Users\Application Data\Installations\{<CLSID-a long string of numbers>}\Packages\CCD\Setup\Nokia_Connectivity_Cable_Driver.MSI and C:\Documents and Settings\All Users\Application Data\Installations\{<CLSID-a long string of numbers>}\Packages\PCCS\Setup\PCCS.MSI .
Hoping this might work for you too.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~
Appreciate clicking the green "Kudos" star button if this message has been helpful for you.

Contacts etc. will not restore after an upgrade to...

I just backed-up my N95 then I upgraded to V11.0.026 (Vodafone). Now it will not restore this back-up or any back-up from previous months, it wont even sync with my N70 to get some numbers out of that!!!! Upgrading it was the biggest mistake I could have made, I only did it because of the constant lock-ups. Any ideas? Do I need to take it to Carphone Warehouse for a DOWNgrade??

I remember the backup being an issue after the upgrade to version 11. Mine backed up Contacts only and not Calendar. In fact I remember reading somewhere that it actually warned you about the backup issue before you did the upgrade.
Ericssson EH 237, Ericsson EH 337, Ericsson GH 388, Siemens S25, Nokia 6210, Nokia 7250, Nokia 6230, Nokia 6280 & O2 Atom , Nokia N95, Nokia 5800 XpressMusic

My Iphone Will Not Restore, Please Help.

Hello,
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It sounds to me like you either got defective parts or otherwise did not make the repair correctly. We cannot help with self-repairs here, the iPhone officially not user servicable, but you can ask for advice in the forums on ifixit.com, a site which is dedicated to those attempting their own repairs.
Regards.

My Ipod 4th Gen will not turn on. When I hook it up to the computer I get the ITunes symbol and the usb device on the screen of the Ipod. When I go to restore the Ipod it will not restore. I am getting unknown error code 6.

My Ipod 4th Gen will not turn on. When I hook it up to the computer I get the ITunes symbol and the usb device on the screen of the Ipod. When I go to restore the Ipod it will not restore. I am getting unknown error code 6.

Likely this:
Errors related to third-party security software
Error 2, 4 (or -4), 6, 40, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
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Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
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Ovi Suite does not recognise special MP3 files

My Ovi Suite does not import some of my MP3 files, even though they have proper ID3 tags (there are even albums where some files are recognised and others not, although I can see no difference in the "quality" of the tags). If I directly choose one of those to add, the program always states "0 files added".
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Hi,
Thank you for your post on Nokia Ovi Suite
Could you please provide with some samples of the MP3 files ( 2 or 3 of them).
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3. Type in your username and password
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4. Click Download and install the file connector.
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7. It will connect to ovi.com again. Login with username and password.
8. Left pane shows the directory like the windows explorer.
9. Anytime file status will show the respective file/folder
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Warning: Ovi Suite Will Delete Outlook data

When syncing with Outlook, Ovi Suite will delete what you have in Outlook, if you delete it on the phone.
This happens even when you request no deletions to be done.
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Success!!
Nokia Care came through for me!
Pretty complex procedure though.
Try this:
1. Disconnect your phone from your computer.
2. Go to Add/Remove programs in the Control Panel.
3. Remove Nokia Connectivity Cable Driver
Remove Nokia Ovi Suite
Remove PC Connectivity Solution
4. Download and run Nokia PC Suite Cleaner from
http://www.nokia.dk/produktsupport/download-software/pc-suite/how-to/nokia-pc-suite-cleaner
5. Reboot
6. Download latest version of OVI Suite from
http://www.nokia.dk/produktsupport/download-software/nokia-ovi-suite/compatibility-and-download
7. Turn off you AntiVirus/Spyware and Firewall(Including Windows Firewall is enabled) software before you start the install of OVI Suite- very important!!
8. Reboot after installation of OVi Suite
9. Do not start OVI Suite yet after reboot!
10. Make sure your AV Software/firewall is not turned on.
11. Connect your phone using your USB cable.
12. The drivers should install without any problems. Takes a minute or so.
13. Start OVI Suite after Windows reports that the installation was succesful.
Everything should work now

I upgraded my iphone 4 ios and now my phone will not restore -, i upgraded my iphone 4 ios and now my phone will not restore -

i upgraded my iphone 4 ios and now my phone will not restore -

I have run into the same problem.
1. I was sharing the same itunes account with my wife for both of our iPhones 4s. She upgraded her phone to IOS7 two weeks before I did. After I did we ran into problems with messaging. Because we shared itunes account, both iphones were linked. When I sent text messages to someone, she got a copy. When they replied, she got a copy. I tried several ways to remove her phone from my profile, but would not work with new IOS7. I had to create a seperate itunes account for my phone in oirder to do so, as recommended on several help forums.
2. I backed up my phone onto itunes before setting up seperate itunes account. It showed that all the photos, contacts, notes, apps, etc. were synced and backed up.
3. I logged off itunes (former shared account- now wife's account), logged into new itunes account, and proceeded to restore my phone, while logged into my new itunes account, thinking this would delete my wife's phone from the profile as shared devices.
4. Phone would not restore by automatically syncing with itunes, by selecting back up recovery file to recover, or even by deleting everything and starting fresh as if it were a new phone, then trying to restore the data file as if it were recovering the backup info onto the new phone.
5. I get the same **** initialization loop sequence on the iphone every time, even after itunes goes through the recovery process, syncing all data, etc., multiple times. The iPhone loops through the grey screen "Welcome" in different languages, then asks which wireless server I want to connect to, enter passcode, then asks if I want to set up phone as a new device, backup from iCloud, or from iTunes backup. It does not matter which I select. It prompts me to connect to iTunes again. The point is, I have already been through these procedures and the iPhone cannot get past this point and enter run mode, showing me a screen with all my recovered settings.
For time being, just to have a functional phone, I have had to delete everything off the phone and set it up as a new device, back to factory settings. Then the phone will get past this and enter into run mode showing screen and apps with factory settings, no contacts, no email ( have to set up again), no voice mail ( have to reset).
Any ideas on how to over ride this reset mode in the iPhone, when all I want to do is download and recover settings from a backup in iTunes to the device?

Ovi Suite will not restore my Contacts

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