OVI suite won't connect any phone

I'm having a regular issue with OVI suite; it won't recognise any phone connected to the PC!
When this happens, which is quite often, the PC recognises a device being attached (the usual USB jingle), the phone recognises the connection, even OVI Player recognises the phone just fine; but OVI suite won't. Connect new phone picks up nothing.
It happened with my old N85 and does with my new C7. I now have version 3.1.0.86 but it happened with previous versions too.
The only way I've found to "wake it up" is to repair the installation in Wondows control panel, it then works fine. In fact I just updated to veriosn 86 today but that new installation didn't work till after I'd repaired it!
I have XP SP3 installed.
I realise this could be a PC issue not an OVI suite one but how come OVI player works fine so I can load music etc?
Any ideas anyone please? Repeated "repairs" are getting annoying!!
Thanks.

Could you please try this?
Could you please try this and check?
1. Uninstall Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove program if anything is there.
2. Delete the files from here If anything is there)
***YOU MAY LOOSE YOUR EARLIER NOS DATA FROM SYSTEM IF YOU DELETE FILES FROM FOLLOWING FOLDERS***
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
3. Please download MSI clean up utility from the below link
http://support.microsoft.com/kb/290301
Once installed please remove the programs related to Nokia.
Restart Computer.
Then download and install Windows Installer, so that the installer is upto date.
http://support.microsoft.com/kb/555175
4. Restart the PC
5. Download and Install latest OviSuite http://europe.nokia.com/support/download-software/nokia-ovi-suite
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

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Ovi Suite Won't Connect to Internet

Downloaded and installed Ovi Suite. It won't connect to server through the computer's wifi connection. All other internet-related programs are connecting and working just fine. I have gone into my firewall and made sure that Ovi Suite is allowed to connect.
Seriously, **bleep**? Nokia just keeps going further and further downhill. I can't stand iPhones, but at least they work. Help me to get with working before I fly to Scandinavia and throw my brickphone at the CEO's fat Finnish head.
System Details:
Nokia Ovi Suite 2.2.1.23
Nokia PC Suite 7.1.40.1
PC Connectivity Solution 10.33.1.0
Connectivity Cable Driver 7.1.31.0
Nokia Ovi Suite Software Updater 2010.27.0.60741
Maps Service API 4.0.15.0
Nokia mPlatform 2.6.221
Ovi Desktop Sync Engine 1.3.0.32
Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 3
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 6.0.2900.5512
- Mozilla Firefox 3.6.9 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 5.1.2600, Build: 5512)
Detected USB drivers:
- Default Hub Driver for USB 5.1.2600.5512
- USB Modem Driver 5.1.2600.5512
- EHCI eUSB Miniport Driver 5.1.2600.5512
Thanks!

r u raising this as ur issue / suggestion
Correct me if i misunderstood ur post...
Bcoz, AFAIK users can't connect internet via OVI Suite using wifi connection as of now.
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

E5: Ovi Suite has lost connection with your device...

I am trying to update the software on my E5 using OVI suite but I keep getting an error during the install phase (after backup). The following error and instructions are displayed in the OVI suite window but makes no difference when I follow these instructions (just end up back with the same error).
"Nokia Ovi Suite has lost connection with your device. Follow these steps to help reconnect your device:
1. Remove USB cable from your device.
2. Restart the device (turn off and on again).
3. Re-insert the USB cable.
4. Click 'Ok' below to continue updating."
Current E5 software version is 042.007.
I am trying to update to E5 software v. 043.115
Any ideas?

Yep having the same issue. Just got a replacement handset due to the random restarting issue, soon after setting up the new handset I get a message on phone saying software update is available. Both OVI suite and Nokia software updater say version 43.115 is available (about 200mb in size), I currently have the same version as you 42.007. It claims to do a lot of improvements to the handset. The update downloads fine but when it comes to installing I keep getting the same issue. Phone simply will not restart automatically and the update restarts then fails at the same point over and over. Had the same problem with my previous handset.
I spoke with my network provider to see if it was an issue with the handset needing firmware specific to them but they said no it is an issue with the firmware itself and has been happening to everyone since its release!!! They said I should not download it until Nokia has resolved the issues with it. But how do I know when that will happen as I cannot find anything put out by Nokia stating there is an issue or anywhere on web forums saying there is actually a problem.

OVI Suite will not connect my N8 using USB

Hello
For some very odd reason the only way I can connect to OVI Suite is by Bluetooth.
When I plug the USB cable in and starts OVI Suite nothing happens.
Nothing happens vice versa either.
I'm using Suite version 3.0.0.290 on Windows XP. Nothing is wrong with my USB connections in general.
It is a problem since Bluetooth isn't ideal for transporting huge amounts of data.
Any ideas?
Solved!
Go to Solution.

Success!!
Nokia Care came through for me!
Pretty complex procedure though.
Try this:
1. Disconnect your phone from your computer.
2. Go to Add/Remove programs in the Control Panel.
3. Remove Nokia Connectivity Cable Driver
Remove Nokia Ovi Suite
Remove PC Connectivity Solution
4. Download and run Nokia PC Suite Cleaner from
http://www.nokia.dk/produktsupport/download-software/pc-suite/how-to/nokia-pc-suite-cleaner
5. Reboot
6. Download latest version of OVI Suite from
http://www.nokia.dk/produktsupport/download-software/nokia-ovi-suite/compatibility-and-download
7. Turn off you AntiVirus/Spyware and Firewall(Including Windows Firewall is enabled) software before you start the install of OVI Suite- very important!!
8. Reboot after installation of OVi Suite
9. Do not start OVI Suite yet after reboot!
10. Make sure your AV Software/firewall is not turned on.
11. Connect your phone using your USB cable.
12. The drivers should install without any problems. Takes a minute or so.
13. Start OVI Suite after Windows reports that the installation was succesful.
Everything should work now

Nokia Ovi Suite has lost connection with your devi...

5 months has passed and many hours on the phone to Nokia. The phone has been completely reset /reboot by Nokia time and time again and still the phone gets this message when trying to update software..."Nokia Ovi Suite has lost connection with your device"....We were optimistic that the software upgrade would solve the other problems we are having with all the Nokia phones at work. They are all E52's

Having the same issue currently with an E72 software version is 054.005.266.02 and Ovi Suite 3.1.1.80
Actually I had connection lost all the time with all previous versions of Ovi Suite too... it has never been reliable.
Using original Nokia USB cable, connected securely. Tried different PCs, different USB ports, same issue.
Just now I'm trying software update and it looses connection during the backup process all the time... very disappointing. Screenshot attached if anybody is interested.
Attachments:
nokia_conn_lost.jpg ‏40 KB

Ovi suite fails to detect my phone [C6-01]

Hello there,
When i connect my phone to pc (ovi suite mode selected in phone) ovi suite isn't detecting the phone. But the same phone when connected to my friends pc it gets detected.
I have tried installing different versions of ovi suite but leading to the same results. I don't know what is the problem.
Looking forward for a solution..
Thank you
Solved!
Go to Solution.

Hi,
Please check:
Phone time and date is properly set
SIM card in phone
Free memory available in phone's C: drive
If you have a separate Nokia Software Updater application in use, download the latest Nokia SW Updater and install.
If it does not help:
-Go to Program and Features or Add remove in Control Panel
- Click Nokia Ovi Suite
- Click Uninstall
Uninstall also:
- Nokia Connectivity Cable Driver
- PC connectivity Solution
Then restart computer.
- Download and install latest Nokia Ovi Suite
http://europe.nokia.com/support/product-support/nokia-ovi-suite/compatibility-and-download
- Restart Computer again
- Connect the device, do not open Nokia Ovi Suite and wait for all the driver to be loaded by windows.
- Once done then launch Nokia Ovi Suite.
- Check for the issue
I hope this helps.
Br
mahayv

I'm having trouble setting up my new 5s. it won't connect to phone service and my old phone is still getting all my messages

i'm having trouble setting up my new 5s. it won't connect to phone service and my old phone is still getting all my messages

According to http://en.wikipedia.org/wiki/IPhone_5
the iPhone5 has 1GB of RAM, and internal storage of 16, 32, or 64GB.
It does not use SD cards.
Fake iphones are really Android phones using the skin of iOS6.
Click on the App Store icon. If it takes you to Apple's App Store, then it's a real iPhone.
But if you are directed to Google Play, then I'm afraid you've gotten a copy.

HT1430 Iphone 4s says disabled connect to itunes and itunes won't connect because phone locked with a passcode. I don't have the passcode to unlock the phone

the iphone 4s is disabled - it says "connect to itunes". When I connect to itunes, I get the message "itunes could not connect to the iphone because it is locked with a passcode. You must enter your passcode on the iphone before it can be used with itunes"....the phone is disabled because the wrong passcode was typed in too many times and when I try to go to itunes, it won't connect the phone because the phone is locked, so how do I unlock the phone since it's disabled???

You can restore the iPhone from backup on the last computer your iPhone synced with, this will allow you to reset the passcode http://support.apple.com/kb/HT1414. If you do not have access to the last computer the phone synced with, you will have to force the phone into recovery mode & restore as a new device, all data on the phone will be erased http://support.apple.com/kb/HT1808.

OVI Suite can't connect to internet because of pro...

I can't Sign Into Ovi in Ovi Suite, probably because I can't define the proxy settings anywhere.

Can't connect to OVI from PC Ovi Suite.
I use a proxy to connect to internet (but no need to fill proxy username/password -
example skype connection is ok)
The message error is "Nokia OVI Suite can't connect to Nokia server account..
check your internet connection"
This is my informations from Help->About Nokia Ovi Suite->System Information..:
Nokia Ovi Suite 2.2.0.241
PC Connectivity Solution 10.24.0.0
Connectivity Cable Driver 7.1.29.0
Nokia Ovi Suite Software Updater 2010.18.0.60492
Maps Service API 4.0.11.0
Nokia mPlatform 2.6.195
Ovi Desktop Sync Engine 1.3.0.32
Sistema operativo:
Microsoft Windows XP Versione 32 bit, Service Pack 3
Lingua: Italiano
Browser Internet rilevati:
- Microsoft Internet Explorer 8.0.6001.18702
- Mozilla Firefox 3.6.3 (Browser predefinito)
Stack Bluetooth rilevati:
- Microsoft (Versione: 5.1.2600, Build: 5512)
Driver USB rilevati:
- Default Hub Driver for USB 5.1.2600.5512
- EHCI eUSB Miniport Driver 5.1.2600.5512

How to fix: Nokia Ovi Suite could not connect to t...

How to fix: Nokia Ovi Suite could not connect to the Nokia account server
https://profiles.google.com/111711145986835145800/posts/57KK7mZPLfL#111711145986835145800/posts/57KK...
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

did this
https://www.google.dk/search?q=itunes+iphone+error+0xE8000003&oq=itunes+iphone+e rror+0xE8000003&aqs=chrome..69i57.4857j0j7&sourceid=chrome&es_sm=91&ie=UTF-8
got these
https://discussions.apple.com/thread/5408879?tstart=0
https://discussions.apple.com/message/12650630#12650630
https://discussions.apple.com/message/23805897#23805897
https://discussions.apple.com/message/23305865#23305865

C5-03 : ovi suite can not connect net.

My C5-03 can surf net individaully.
With OVI suite it can connect via only bluetooth and not via USB.
Sync is possible via bluetooth.
When I try to connect net in laptop using ovi suite via bluetooth,no connectivity is possible.
What is the solution?

Around the same time today I was having issues with OVI Suite giving similar message but wondered whether more to do with software update side of things. In my case already updated and working yesterday so shall try another time after re-booting PC.
Nokia Software Updater can need Firewall to allow the following processes:
nsl_host_process.exe
nsu_ui_client.exe
Happy to have helped forum with a Support Ratio = 42.5

Ovi Suite Crashes When Connecting Phone: How to re...

Ovi locks up a minute or two after connecting the phone, always.
Cannot do a backup. Cannot do Outlook synchronization.
Initially it worked for a while.
How do you reset synchronization to start over?
What Ovi Suite files do you delete on the phone to do a synchronization reset?
To use maps properly, you need Ovi Suite.
Configuration Details:
XP SP3, 1GB of memory
Nokia 5800 XpressMusic, Model: 5800d-1b RM-428
Ovi Suite Now Uninstalled: V2.2.0.241
PC Connectivity Solution Now Uninstalled: 10.24.0.0
With Firmware: V40.2.005 was able to download maps.
After updating to firmware to: V50.2.005 phone connection crashes began.
Phone itself is working ok.
My solution:
Remove Ovi Suite & all traces of Nokia on PC.
Install PC Suite.
Now sync'ing works fine.
Notes:
* All other devices work fine on same USB connection.
* Rebooting makes no difference.

Hi Biff 27,
Thank you for your valuable post. In order to narrow down what exactly is causing this crash, please provide us with the following information
SYSTEM INFORMATION: Help about Ovi Suite-System Information- Copy and paste.
Device info (*#0000#)
CRASH LOG FILES
Windows XP
- On application crash, you'll see the dialog asking whether you want to Debug or Close. Don't do either. Closing the dialog destroys the dump file before you have a chance to copy it.
- Click the "For more information about this error, click here" link in the crash dialog, and copy the "Error signature" contents. The relevant content can be selected with mouse, and copied. Paste the text to the notepad.
- Find the minidump file (probably C:\Documents and Settings\%username%\Local Settings\Temp\???.DMP) . If there are multiple .DMP files, check the modification time the find the one that was created at the same time the application crashed.
- Start Task Manager and kill process "dwwin.exe", the dump file is locked by this process.
-The dump file can now be copied.
Windows Vista and Windows 7
- On application crash, you'll see the dialog suggesting "Check online for a solution and close the program" AND "close the program". Do not click either yet! Leave that pop up open.
- Open Task Manager (e.g. press CTRL-SHIFT-ESC simultaneously).
- Find NokiaOviSuite.exe from the processes list in Task Manager.
- Right click NokiaOviSuite.exe and select Create Dump File.
- When the dump is ready, a dialog opens and tells where the dump was stored.
- Also expand the crash popup dialog window's "View problem details" and copy the contents to this email.
- After you have got the needed data press "Check online for a solution and close the program" in the crash dialog.
NOTE: If the crash dump is huge in size then follow the steps provided here.
Here are the step by step instructions to send files on Ovi.
1. Log into Ovi.com
2. Click on files
3. Type in your username and password
For a user who has not set up files on ovi on his computer, it will give an option to download the file connector.
4. Click Download and install the file connector.
5. Then you will find the Sign in to Ovi Files icon in the desktop.
6. Close the browser and then click on Sign in to Ovi Files icon from desktop.
7. It will connect to ovi.com again. Login with username and password.
8. Left pane shows the directory like the windows explorer.
9. Anytime file status will show the respective file/folder
10. Select the file which you want to send and then right click the file and select the option send.
11. Type the email address [email protected]
12. Select the expiration date and then add comments if any.
13. Then select the option to store in anytime file.
The email recipient will receive an email with a link to download the file.

HELP! pc suite/ovi suite won't read sms on my 5800...

Hi all! I have a VERY BIG problem. I own a 5800, I have about 3000 sms on the memory card. I want to move them on my PC, so i can delete from my nokia. PROBLEM IS: neither pcsuite nor ovi suite (even 2.0) can access my sms. both software fail. here's what happens.
pc suite: i run nokia communication centre, then it starts checking messages on my cell. after few seconds, it says there are about 2500 messages, at this point i see the bargoing from 0 to 70% real fast, then when it reaches 100% it says there are only about 50 messages on my phone (basically, it only lists the MMS, totally ignores sms)
ovi suite: the first time i used it, i synced messages with my cell, and it only synced about 2200-2300 of them out of 3000. since then, every time i try to sync messages with it, it says that for some reason it cant' read the data from my phone OR that the usb connection doesn't work (i tried with bluetooth, also, and i get the same error, so its not the connection).
in other words... i can read the sms fine on my 5800, it says there are over 3000, but when i try to access them with a pc software, it doesn't work for some reason.
HERE'S WHAT I THINK MIGHT HAVE HAPPENED. some time ago, using pc suite, i did a restore of a backup. during the restore, i got an error while it was restoring the sms. at that time, i didnt pay too much attention, since i noticed all the sms on my phone were ok, none was missing. but what I THINK happened is that since then the sms structure on my 5800 is screwed... and for some reason, my phone can read them fine, but pc softwares dont.
now my question is: WHAT TO DO? i dont want to lose all my sms... i NEED to copy them on my pc... then i can even format/reset my memory card, but i need to copy them first. any help? anything i could try? please help... thank you!

first of all, thank you for your reply!
no, very few of those 3000 sms are from operator/config messages and such... maybe 10 or 20...
i tried nokia pc photos some weeks ago... and it worked, infact i can still see the sms/photos saved on my pc from that day. if i try it now, tho, i get the same errors i get with pcsuite/ovi suite... sync fails and basically does nothing, doesnt update any new sms (last one appears to be of the end of april, which is the last time i had used nokia photo).
this seems to confirm my fear... for some reason, probably after that messed up restore i did, something in the sms structure on the memory card got messed, and now no software can read them properly, even the cell backup program. but for some reason, my nokia can read them fine, if i simply access the messages.
question now is... does nokia have a tool to fix cases like this? i find it ironic that my cell can see all the sms but none of the nokia programs can actually access them. thank you very much!

Nokia Ovi Suite can't connect to Internet

Hi
I was using an old version of Ovi that come with my N95 in a CD.
I'm trying to update my N95 with a new firmware and that request to update Ovi.
After the update I can't login to Ovi in order to update.
There's any problem that Ovi software can't connect or something else.
Obviously, I'm connected to the Internet.
BTW... where's the spanish forum or help assistance?
Thanks in advance!

I have the same problem on pc in the office. I uninstalled and installed the old ovi suite 2, but it dosn`t work. When You connect Your phone it will do, but connect to Your Ovi account through the telefone. I havn`t got any answer until today.
I use Nokia 5230, want to connect to my Ovi account also, when the phone isnt connected to the pc. I hope, we will got a resolution.
By installing the old Ovi suite there are only problems with winxp, it dosn`t work really. Thank everyone for help or answer. philipp

E7 Ovi Chat Won't Connect

Hi all,
I've had my E7 for about 3 months, and haven't had a problem with it up until now.
I went on holiday a month ago, so it was sitting on my table with a dead battery until I returned four days ago. Once I'd charged up my phone, chat worked great, but only for one day. Since then when I try sign into Yahoo & MSN, I get the errors "Request Could Not Be Completed" & "Error During Sign In".
I haven't played with settings or anything. I've removed Chat and re-installed it, and updated it through the Ovi Store, but nothing seems to be helping. Searched the internet for other people having this issue, and had no (helpful) results.
Any ideas would be great.
Thanks!

Could you please try this?
Could you please try this and check?
1. Uninstall Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove program if anything is there.
2. Delete the files from here If anything is there)
***YOU MAY LOOSE YOUR EARLIER NOS DATA FROM SYSTEM IF YOU DELETE FILES FROM FOLLOWING FOLDERS***
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
3. Please download MSI clean up utility from the below link
http://support.microsoft.com/kb/290301
Once installed please remove the programs related to Nokia.
Restart Computer.
Then download and install Windows Installer, so that the installer is upto date.
http://support.microsoft.com/kb/555175
4. Restart the PC
5. Download and Install latest OviSuite http://europe.nokia.com/support/download-software/nokia-ovi-suite
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

OVI suite won't connect any phone

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