OWA 2010 address book error retrieving free/busy information

Hi All
I get the following error when viewing a contacts free/busy information in the OWA 2010 address book.
Outlook 2010 clients cannot view contacts free/busy information either. There's a "not connected" error on the client.
This issue started after a service pack or update was applied. Which one I don't know as it was done by another admin.
Has anyone seen this error before or does anyone know what this error is pointing to?
Many Thanks
Roger
Request
Url:
https://remote.mydomain.com:443/owa/ev.owa?oeh=1&ns=ReadADOrgPerson&ev=LID
User: Test User
EX Address: /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Test User7cc
SMTP Address: [email protected]
OWA version: 14.3.210.2
Mailbox server: SBS.mydomain.local
Exception
Exception type: System.NullReferenceException
Exception message: Object reference not set to an instance of an object.
Call stack
System.Diagnostics.SharedPerformanceCounter.GetCategoryData()
System.Diagnostics.SharedPerformanceCounter..ctor(String catName, String counterName, String instanceName, PerformanceCounterInstanceLifetime lifetime)
System.Diagnostics.PerformanceCounter.Initialize()
System.Diagnostics.PerformanceCounter.IncrementBy(Int64 value)
Microsoft.Exchange.Diagnostics.ExPerformanceCounter.IncrementBy(Int64 incrementValue)
Microsoft.Exchange.InfoWorker.Common.Availability.Query`1.ExecuteWithPerformanceMeasurement()
Microsoft.Exchange.InfoWorker.Common.Availability.ThreadContext.<>c__DisplayClass6`1.b__5()
Microsoft.Exchange.InfoWorker.Common.Availability.ThreadContext.Set(String label, ThreadCounter threadCounter, ClientContext clientContext, RequestLogger requestLogger, ExecuteDelegate executeDelegate)
Microsoft.Exchange.InfoWorker.Common.Availability.ThreadContext.Set[T](String label, ThreadCounter threadCounter, ClientContext clientContext, RequestLogger requestLogger, ExecuteDelegate`1 executeDelegate)
Microsoft.Exchange.InfoWorker.Common.Availability.Query`1.Execute()
Microsoft.Exchange.Clients.Owa.Core.Utilities.ExecuteAvailabilityQuery(OwaContext owaContext, AvailabilityQuery query, Boolean expectFreeBusyResults, Boolean expectMergedFreeBusyResults, AvailabilityQueryResult& result)
Microsoft.Exchange.Clients.Owa.Premium.ReadADOrgPerson.GetFreeBusy(OwaContext owaContext, String recipientPrimarySmtpAddress, ExDateTime startDate, ExDateTime endDate, HttpContext httpContext, String& allDayFreeBusy, String& workingHoursFreeBusy, String&
oofMessage)
Microsoft.Exchange.Clients.Owa.Premium.ReadADOrgPersonEventHandler.RenderFreeBusyData(String smtpAddress, ExDateTime startDate, ExDateTime endDate, Boolean renderOof)
Microsoft.Exchange.Clients.Owa.Premium.ReadADOrgPersonEventHandler.LoadInitialData()

Free/busy data and the offline address book are two separate services.
Free/busy uses Exchange Web Services (EWS). The offline address book uses a different web service connecting to the OAB virtual directory.
Are you using SBS? SBS does some things differently so I recommend that you post this in the SBS Forum:
http://social.technet.microsoft.com/Forums/en/smallbusinessserver/threads
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Similar Messages

Retrieving free/busy information from the server takes very long time

Hello, we are running Outlook 2010 32-bit in Windows 7 64.bit, and have encountered a strange problem, whenever we want to book
a resource (i.e. conference room) from Scheduling assistant, it takes very long time, sometimes even more than a minute to see the utilization of the room, it being stuck at "Updating schedule information. Retrieving free/busy information from the server"
The interesting thing is that most newly deployed PCs exhibits this same behavior, while older machines with basically the same setup gets the availability information almost immediately.
It is unclear whether this is a server setting or desktop issue, as all new Windows 7/Outlook machines that are deployed from the WDS-server exhibits the same slow behavior.
Please advise any troubleshooting steps to investigate the very slow retrieval lookup of free/busy information from the Exchange server.

Hi,
Does this issue occur on OWA?
If no, it means the issue is mainly related to the Outlook client.
Regards,
Simon Wu
TechNet Community Support

[Forum FAQ] Why can't I retrieve Free/Busy information

Free/Busy information is a feature of Microsoft Outlook that allows you to see when others are free or busy so that you can efficiently schedule meetings. You can use Microsoft Outlook to publish Free/Busy information to any server
your and your coworkers have read/write access to. However, in some cases you’ll notice that you can’t retrieve Free/Busy information correctly from Outlook. You can try the below methods to troubleshoot and get the Free/Busy information again.
Since most users who often use this feature are using Exchange, all the information in this content is only based on Exchange.
General troubleshooting methods:
Method 1: Start Outlook using the ‘/cleanfreebusy’ command line switch
Method 2: Logon OWA to see if the Free/Busy information shows correctly
Method 3: Check the user’s Permission Level when only one user’s Free/Busy information can’t be displayed
Other causes
Autodiscover has not been setup correctly
Updates
Here are the detailed steps and explanation of each method and cause.
Method 1: Start Outlook using the ‘/cleanfreebusy’ command line switch
With the ‘/cleanfreebusy’ switch, it will clear and regenerate free/busy information when Outlook starts, sometimes this process fixes the problem that Free/Busy information doesn’t display correctly, and this is always the first thing we should try when
we can’t get the Free/Busy information from Outlook.
This switch can only be used when you are able to connect to your Microsoft Exchange server.
To start Outlook using the switch, we can press Win Key +
R to start Run, type ‘outlook.exe /cleanfreebusy’ in the blank box, then press
Enter.
Please note since Outlook 2013 only uses the availability service which is connected to Autodiscover, the command line switch ‘/cleanfreebusy’ has been removed as well as the associated code so that Outlook 2013 will not recognize this
command.
Method 2: Logon OWA to see if the Free/Busy information shows correctly
If you are using Cached Exchange Mode in Outlook and having trouble getting the Free/Busy information, please logon OWA, or switch to Online Mode to see if the Free/Busy information shows correctly.
If the Free/Busy information shows correctly on OWA or in Online Mode, this problem may be caused by the Outlook Data File(.ost) corruption, which leads to the sync failure. Therefore we should exist Outlook, browse to the Data File and rename it to “.old”.
The next time Outlook starts, it will regenerate a Data File to sync and we can check if the Free/Busy information can be retrieved.
The location of the Data File can be found from File tab ->
Account Settings -> Account Settings ->
Data Files tab. (Outlook 2010 and Outlook 2013)
Or Tools menu -> Options ->
Mail Setup tab -> E-mail Account -> Account Settings window ->
Data Files tab. (Outlook 2007)
If on OWA it displays fine but doesn’t show the information correctly in neither Cached Exchange Mode nor Online Mode, it may be caused by the firewall or anti-virus settings, disable them to verify if they caused the problem.
Method 3: Check the user’s Permission Level when only one user’s Free/Busy information can’t be displayed
When a user has set his Calendar Permission to None, other people will not be able to see his Free/Busy information. When we notice that we can get most people’s Free/Busy information but fail to get one specific person’s, please consider
to check his Calendar Permission:
In that user’s Outlook, right click on his default Calendar, click Properties, select
Permissions tab.
We need to at least switch the Permission to Free/Busy time to get his Free/Busy information correctly.
Other cause 1: Autodiscover has not been setup correctly
From Outlook 2007, Outlook uses Autodiscover to get the Free/Busy information. Once Autodiscover has not been configured properly, the Free/Busy information may not display correctly. If you are also seeing issues with Out of Office assistant, we may assume
that you haven’t correctly setup Autodiscover, since these two symptoms are common when Autodiscover is not configured correctly.
To verify that, please test Outlook Autodiscover Connectivity:
http://technet.microsoft.com/en-us/library/bb123573.aspx
We can also learn Configure Exchange Services for the Autodiscover Service from:
http://technet.microsoft.com/en-us/library/bb201695.aspx
Since Autodiscover Service is more Exchange related, we need to seek Exchange support and post the question in Exchange forum:
http://social.technet.microsoft.com/Forums/exchange/en-US/home?category=exchangeserver
Other cause 2: Updates
Although Updates from Microsoft do no harm to the system for most of the time, the updates sometimes can mess things up.
Outlook 2013 November 2013 security update once became the culprit that caused some users not able to retrieve Free/Busy information from calendar scheduling. This occurs because Autodiscover fails for Exchange 2007 configurations. So in fact, this also
refers to the previous reason, Autodiscover is corrupted.
The fix for the issue above has been released:
http://support.microsoft.com/kb/2850061/en-us
Once you have some issues after updating and doubt it’s an update issue, you can always come to our forum to ask if there’s a recent update which causes the problem, we will be happy to support you. If a fix hasn’t been released yet, we suggest you uninstall
the suspicious ones from Control Panel -> Programs and Features ->
View installed updates to verify which caused the problem, also as a workaround.
Summary
The reason that we can’t get the correct Free/Busy information can vary. If you find it doesn’t work even after several general troubleshooting steps, please consider it’s Autodiscover related. For anyone who comes up against the issue that Free/Busy information
can’t be retrieved, please feel free to visit Outlook IT Pro Discussions from the URL:
http://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook, we will be glad to help you.
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

You should be charged, but that confirms the account. Same behavior with the app store...have to give login info evem for free downloads.

Outlook 2013 with Office365 exchange Scheduling assistant not retrieving free/busy information

Hi, we are using Outlook 2013 with Office365 Exchange and when using the Scheduling assistant in Outlook users are seeing "No Information. No free/busy information could be retrieved". The scheduling assistant works fine in OWA.
I have spent time trying to find an answer on the web but most answers involve different exchange variations.
Mark

Hi,
Since the problem only exists on Outlook Client, we can try running Outlook with the switch "/cleanfreebusy", this will clear and regenerate free/busy information:
outlook.exe /cleanfreebusyin the blank box, then press Enter.
You can also switch between Online and Cached Mode to check if there's a difference.
Regards,
Melon Chen
TechNet Community Support

No Free/Busy Information for Exchange 2010 users in Outlook 2010 client, 2010 OWA shows this information fine

I have looked for hours and hours on Google and this web site for this type of issue and nothing seems to help.
Problem:
On my new Windows 2008 R2 /Exchange 2010 server with IIS7 installed, I can use Outlook 2010 client to login and send and receive e-mail but when I try to busy search internal Exchange users I get no information (cross-hatch), but the sender of the Meeting Request
can see their own free/busy information fine. And OWA users can see free/busy information fine, as can Outlook 2003 client users against this Exchange 2010 server when logged in.
I don't know if I have a certificate problem with regard to IIS7 or Exchange 2010, I did not create my own certificate , it is just what was installed by default when I installed and configured Win2K8 server, IIS7 and Exchange.
On the Windows 7 workstations with Outlook 2010 client, I am not logging into the Exchange 2010 server DNS domain, if that makes any difference. On these workstations I can ping "autodiscover.my.exchange.server.com" and my.exchange.server.com
with no problem. I even used this Microsoft KB to install a new _autodiscover dns entry, but it did not help :
When I turn on logging on my Outlook 2010 client, I see this in my C:\Users\Administrator\AppData\Local\Temp\1\outlook logging\20131208-135658864-fb.log :
2013/12/08 13:56:58.864: Getting ASURL
2013/12/08 13:56:58.864: URL returned from cached autodiscover: blah blah
2013/12/08 13:56:58.864: Request to URL:
2013/12/08 13:56:58.864: Request action:
2013/12/08 13:56:58.864: Request XML: <?xml version="1.0"?>
2013/12/08 13:56:59.051: Request sent
2013/12/08 13:56:59.051: Response error code: 00000000
2013/12/08 13:56:59.051: HTTP status code: 0
2013/12/08 13:56:59.051: -------------------------------
2013/12/08 13:56:59.051: There is an error in request/response.
2013/12/08 13:56:59.051: XML response:
2013/12/08 13:56:59.051: -------------------------------
2013/12/08 13:56:59.051: Getting ASURL
2013/12/08 13:56:59.644: Failed to get ASURL. Error 8004010F
At an Exchange shell console I enter this command and get these results :
Exchnage Management Shell :
VERBOSE: Connecting to BPExchange2010.my.exchange.server.com
VERBOSE: Connected to BPExchange2010.my.exchange.server.com.
[PS] C:\Windows\system32>Test-OutlookWebServices -id:[email protected] -TargetAddress:[email protected]
ll.com
RunspaceId : c929eacd-d53c-49d7-8532-c4b74e61b8be
Id : 1019
Type : Information
Message : A valid Autodiscover service connection point was found. The Autodiscover URL on this object is
Type : Success
Message : [Server] Successfully contacted the UM service at https://bpexchange2010.my.exchange.server.com/ews/exchan
ge.asmx. The elapsed time was 234 milliseconds.
[PS] C:\Windows\system32>
** Also frequently when I log into Outlook 2010 client and start to send a meeting request , I get the Security Alert dialog :
autodiscover.my.exchange.server.com
Information you exchange with this site cannot be viewed or changed by others. However, there is a problem with the site's security certificate.
Green Check Mark : The security cerficate is from a trusted certifying authority
Green Check Mark: The security certificate date is valid
Red X : The name on the security certificate is invalid or does not match the name of the site.
Do you want to proceed ? . I either import the certificate or click YES, but does not help this issue.
NOTE: Each user that shows as NO INFORMATION cross-hatch, these users have appointments and have logged into outlook before.
When I do this autodiscover url from a Windows 7 pc with outlook 2010 I get :
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response>
<Error Time="14:47:01.5656198" Id="401440650">
<ErrorCode>600</ErrorCode>
<Message>Invalid Request</Message>
<DebugData/>
</Error>
</Response>
</Autodiscover>
Can anyone assist ? What am I missing ?
Thank You
NOTE: When will this go away. I had to strip out a lot of helpful information to post this. "Body text cannot contain images or links until we are able to verify your account."

Hi,
How many users encounter this issue, all users with Outlook 2010 or some specific users?
According to your post, the Error code 600 indicates that your Autodiscover service is working well. as for the certificate mismatch issue, we can also following the KB below to resolve it:
http://support.microsoft.com/kb/940726/en-us
The Free/Busy information in Exchange 2010 is using the Availability service to
retrieve it. Please directly access
https://mail.mydomain.ae/EWS/Exchange.asmx in IE and see whether a proper XML file is returned.
Or we can go to
https://testexchangeconnectivity.com and check MS Exchange Web Services Connectivity Tests.
Thanks,
Winnie Liang
TechNet Community Support

Outlook 2010 User can't access free/busy info for one resource mailbox calendar

There are a couple posts that are similar, but I haven't been able to solve this one yet.
We just recently moved our conference room calendars from public folders to proper resource mailboxes. Aside from users not RTFM on how to use them the move has been fairly painless. Until now. I have one user that can't see the free/busy info on one of
the room calendars. Just one. We are using Exchange 2010 and he is on Outlook 2010. When he tries to view a meeting in the calendar he gets an error, "Cannot open this Item. Cannot open the free/busy information."
He has no problem opening meetings for that room on OWA, so it leads me to believe it involves some temp files or cached info on his machine.
I tried using /CleanFreeBusy on his computer and it did not remedy the situation. I removed his profile and added it again which appeared to work, but five minutes later when I got back to my desk he could no longer open the meetings.
Any insight would be much appreciated. I admit I am an amateur when it comes to Exchange admin.

Remove and recreate the Outlook profile from their machine? I did this and it worked for a few minutes.
By resetting his profile do you mean removing his profile from the machine and recreating it after backing up all his user data?

Users are not able to use Outlook 2010 to view free/busy information and cannot set Out Of Office automatic reply

Hi All,
Please help me.
I have an issue where users are not able to use Outlook 2010 to view free/busy information and cannot set Out Of Office automatic reply. But they are can set Out Of Office automatic reply from OWA. My exchange server is Ms Exchange 2010.
The test E-mail AutoConfiguration failed with this error:
Autodiscover to https://mydomain.com/autodiscover/autodiscover.xml starting
GetLastError=12175; httpStatus=0.
Autodiscover to https://mydomain.com/autodiscover/autodiscover.xml Failed (0x800C8203)
Autodiscover to https://autodiscover.mydomain.com/autodiscover/autodiscover.xml starting
GetLastError=12007; httpStatus=0.
Autodiscover to https://autodiscover.mydomain.com/autodiscover/autodiscover.xml Failed (0x800C8203)
Local autodiscover for mydomain.com starting
Local autodiscover for mydomain.com Failed (0x8004010F)
Redirect check to http://autodiscover.mydomain.com/autodiscover/autodiscover.xml starting
Srv Record lookup for http://autodiscover.mydomain.com/autodiscover/autodiscover.xml Failed (0x80072EE7)
Srv Record lookup for mydomain.com starting
Srv Record lookup for mydomain.com Failed (0x8004010F)
Any idea?
Thanks,
Pieter

OK.
Please follow this step.
1. As you said you are in coexistence step , so for now all endpoint already point to Exchange 2010 right?
2. Check legacy owa redirect that you already configure
3. In Exchange 2010 , Make sure that you already configure "Autodiscoverinternaluri" by this command set-clientaccessserver -identity "servername" -autodiscoverinternaluri
https://autodiscover.domain.com/autodiscover/autodiscover.xml. and don't forget to create autodiscover record in DNS
4. in Exchange 2010 , Make sure that you already configure "EWS" path by this command set-webservicesvertualdirectory -identity "XXX\Default web site name" -internalurl
https://yourinternalurl/EWS/Exchange.asmx -externalurl https://yourexternalurl/EWS/Exchange.asmx
5. don't forget to replicate freebusy from Exchange 2003 to Excahnge 2010 via public folder.
You error look like client cannot get autodiscover process please check it again.

Exchange/Outlook 2013 No free/busy information could be retrieved

We are getting a problem for certain users where their Free/Busy info is not visible in the Scheduling Assistant.
HOWEVER - the same user's calendar can be viewed as a Shared Calendar without a problem.
I believe this has been working previously and has now stopped.
It is affecting Mac & PC user the same and is also apparent in OWA.
Please help as typically this is affecting our VIPs.
Thanks

Hi,
According to your description, I noticed that the free/busy information also couldn’t be retrieved in OWA. Please confirm your Exchange version and double check whether all users can’t use scheduling assistant to view free/busy information.
In Outlook client, please run Test E-mail AutoConfiguration tool to test the Autodiscover service and Availability service URL:
please open Outlook - press CTRL key - right click on the Outlook icon from right bottom corner taskbar - Test Email AutoConfiguration. Put your email address - uncheck use guessmart and secure guessmart authentication - click Test to check your Autodiscover
service.
In Results tab, please get the Availability service URL. Then access it in Internet Explorer in your local machine, and check whether a proper XML file can be returned.
Regards,
Winnie Liang
TechNet Community Support

Free/busy information unavailable in Outlook 2013 on Windows 8.1 on Exchange 2010

Hi,
This has been discussed a lot inf forums but unfortunately having followed all the guides I have found, I can't resolve it. I am the only user with the issue.
I have primarily followed https://social.technet.microsoft.com/Forums/office/en-US/ee9e1b89-bea1-48aa-9008-cae205c5e816/forum-faq-why-cant-i-retrieve-freebusy-information?forum=outlook
including recreating my profile, installing http://support.microsoft.com/kb/2850061/en-us via
Ofifce 2013 SP1, verifiying the funtion works through OWA etc etc.
I have the full version of Office 2013 Pro not the Click to Run version. It seems to be the Outlook client itself not the Exchange server. I am at a loss what to do next... please help! :)

Hi,
Please also enable Automatic Replies in Outlook, check if this feature works well.
Since the issue only occurs to one client and it works on OWA, I suggest you try these steps below to troubleshoot the issue:
1. Start Outlook in Safe Mode. It is always a helpful method to troubleshoot Outlook client issues, when in Safe Mode, Outlook doesn't load with add-ins, we can check if this issue persists when add-ins are disabled:
Press Win + R, type "outlook.exe /safe" in the blank box, press Enter.
If there's no issue in Safe Mode that you can find free/busy information again, disable the suspicious add-ins to verify which one caused the problem.
2. Perform a clean boot. This helps determine whether the issue is related to some background programs, any 3rd-party programs will be disabled. If the issue doesn't occur in Clean Boot, then we may suspect it's related to some 3rd-party programs, the detailed
steps can be found in this link below:
http://support.microsoft.com/kb/929135
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

No Free/busy information could be retrieved in outlook 2013

I Microsoft,
Avionyx as a company has an account in Microsoft Exchage Online(365) from this side the calendar free/busy information works perfect via OWA.
Avionyx is facing an issue in office outlook 2013, we have office outlook 2007 and 2010 and the free/busy information always has worked fine, but when I setup the users in office outlook 2013 the calendar free/busy information starts working ok around 2
to 3 weeks, then out of the blue the free busy information stops working and I can not do anything to fix it unless I remove the users and create it again since the beginning which is really annoying. Is there an issue with this outlook is there
a way a can fix the free/busy information in office outlook 2013??
Freddy Moya
Avionyx

Hi,
Please try reassigning the permission to the user, check if that would help:
Calendar -> Properties -> Permissions
We suggest you choose Reviewer, but you can also try others.
If this is not the case, test in cleanfreebusy mode to check if the issue persists:
Press Win + R and type "outlook.exe /cleanfreebusy" in the blank box, then press Enter.
If the issue only occurs to one specific account, we may consider to delete that account mailbox on Exchange and create a new one (Backup user’s data whether in local machine or server site), then recreate the profile and setup the account on the Client
to test if the same issue persists:
http://technet.microsoft.com/en-us/library/jj150580(v=exchg.150).aspx
http://office.microsoft.com/en-in/support/set-up-email-in-outlook-2010-or-outlook-2013-HA102823161.aspx
I hope my suggestion is helpful.
Regards.
Melon Chen
TechNet Community Support

Free/busy information error for users whose primary SMTP is internal domain

We have a scenario where we have some users on our network who use s web-based mail service but have AD logins as they need access to internal resources (file and print).
We have been asked to set up access for these users to the meeting rooms. An initial idea was to create a mailbox for each of these people and set up them up with an email address in the internal domain (company.local.co.xx). This has allowed them to use
the meeting rooms but they cannot retrieve the free/busy information. When looking at available times, get the standard message "Suggestions cannot be provided because free/busy data could not be retrieved"
It's not really clear why this isn't working. Suggestions?

Thanks for the response. Those were my initial thoughts too.
However, doing a test of the email configuration shows that it successfully finds the OOF, OAB, etc.
Hi,
Since the OOF and OAB Urls can be retrieved properly from Autodiscover service, please directly access the OOF url from IE and see whether a proper XML file is returned.
Regards,
Winnie Liang
TechNet Community Support

Outlook 2010 Scheduling Assistent - No free busy information can be received.

Folks:
I have recently upgraded to Outlook 2010 running on Windows 7 x64. My email is exchange based. My machine is not a member of the domain my exchange server is in.
I access it my a stored credential.
Everything is fine except for Scheduling assistant. All the folks invited to a meeting (except for myself) show up as "No Information Available".
I have found plenty of posts that suggest this is also a Outlook 2007 issue, and that creating a key HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Calendar\UseLegacyFB
(value 1) solves the issue. (Example:http://social.technet.microsoft.com/Forums/en-US/exchangesvrgeneral/thread/c765605d-27a7-4784-993c-925394e2e09f) I did create the key on my Outlook 2010 machine - but in HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Options\Calendar
key. It is not resolving my issue.
Does anyone know the Outlook 2010 solution to this issue? Note: I have Administrative privilege on my Client - but no privilege on the server. I need to get
Outlook 2010 to interface with Exchange 2007.
John

Hi John,
Thank you for using Outlook IT Pro Discussions forum.
From your description, I understand that you are using Outlook 2010 and Exchange account.
There is no free busy information when using scheduling assistant. If there is any misunderstanding, please feel free to let me know.
First, you must be using an Exchange server and everyone must publish their free/busy information.
Check from File > Options > Calendar Options > Free/Busy Options.
Make sure the month value for publishing is not zero.
Also, I found a similar thread here:
http://social.technet.microsoft.com/Forums/en-GB/exchangesvradmin/thread/5991f3b6-f0cc-432f-82c6-f24da0a42862
You can also try the suggestions in that thread to recreate the web services virtual directory
===============
1. Remove-WebServicesVirtualDirectory -identity "Servername\EWS (Default Web Site)" -identity "Servername\EWS (Default Web Site)"
2. IISReset –noforce
3. New-WebServicesVirtualDirectory
4. IISReset –noforce
If this problem persists, it might be related to some settings on the Exchange server side. You can also post this thread in Exchange server forum:
http://social.technet.microsoft.com/Forums/en-GB/exchangesvradmin/threads
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for
you, please feel free to let me know.
Best Regards,
Sally Tang

Exporting Outlook 2010 address book

How do I export Outlook 2010 Address Book

How do I export Outlook 2010 Address Book
You cannot export the Address Book itself. The AB is a specialized view of the Outlook contact folders designated to be include in the AddressBook. What needs to get exported are the individual contact folders which comprise the Outlook via the Outlook export
wizard
Understanding the Outlook AddressBook
http://www.contactgenie.info/understanding-the-outlook-addressbook
Microsoft Outlook - Contact Export Overview (CSV - Tab - Excel - Access)
http://youtu.be/MeuLMkokeKE
Karl Timmermans [Outlook MVP] "Outlook Contact Import/Export/Data Mgmt" http://www.contactgenie.com

Missing free busy information sporadically

i have a couple of users that sporadically cannot see the free busy information of other users in outlook when they add some users for meetings. my user is part of exchange admin and domain/enterprise admins and its happening to me as well. happens in both
cached and non cached outlook modes.
running exchange 2010 sp3. outlook 2010 and 07.
when the issue does happen if i hover over the white backslashed bar i get the errors:
"no information.
no free/busy information could be retrieved
you do not have permissions to see the recipients free busy."

get-webservices command output
RunspaceId : 36334262-34e3-4bb8-a2bc-2e6b9d232c81
CertificateAuthentication :
InternalNLBBypassUrl : https://old2010/ews/exchange.asmx
GzipLevel : High
MRSProxyEnabled : False
MRSProxyMaxConnections : 100
Name : EWS (Default Web Site)
InternalAuthenticationMethods : {Ntlm, WindowsIntegrated, WSSecurity}
ExternalAuthenticationMethods : {Ntlm, WindowsIntegrated, WSSecurity}
LiveIdSpNegoAuthentication : False
WSSecurityAuthentication : True
LiveIdBasicAuthentication : False
BasicAuthentication : False
DigestAuthentication : False
WindowsAuthentication : True
MetabasePath : IIS://old2010.company.com/W3SVC/1/ROOT/EWS
Path : C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\exchweb\EWS
ExtendedProtectionTokenChecking : None
ExtendedProtectionFlags : {}
ExtendedProtectionSPNList : {}
Server : old2010
InternalUrl : https://webmail.external.com/EWS/Exchange.asmx
ExternalUrl : https://webmail.external.com/EWS/Exchange.asmx
AdminDisplayName :
ExchangeVersion : 0.10 (14.0.100.0)
DistinguishedName : CN=EWS (Default Web Site),CN=HTTP,CN=Protocols,CN=old2010,CN=Servers,CN=Exchange
Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=company name Cente
rs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=company,DC=com
Identity : old2010\EWS (Default Web Site)
Guid : abcf18a4-c409-4a4d-a6fe-4834cc30f4ef
ObjectCategory : company.com/Configuration/Schema/ms-Exch-Web-Services-Virtual-Directory
ObjectClass : {top, msExchVirtualDirectory, msExchWebServicesVirtualDirectory}
WhenChanged : 10/20/2012 12:16:23 PM
WhenCreated : 4/1/2010 10:24:09 AM
WhenChangedUTC : 10/20/2012 4:16:23 PM
WhenCreatedUTC : 4/1/2010 2:24:09 PM
OrganizationId :
OriginatingServer : company-vadcp02.company.com
IsValid : True
RunspaceId : 36334262-34e3-4bb8-a2bc-2e6b9d232c81
CertificateAuthentication :
InternalNLBBypassUrl : https://company-vexcp02.company.com/ews/exchange.asmx
GzipLevel : High
MRSProxyEnabled : False
MRSProxyMaxConnections : 100
Name : EWS (Default Web Site)
InternalAuthenticationMethods : {Ntlm, WindowsIntegrated, WSSecurity}
ExternalAuthenticationMethods : {Ntlm, WindowsIntegrated, WSSecurity}
LiveIdSpNegoAuthentication : False
WSSecurityAuthentication : True
LiveIdBasicAuthentication : False
BasicAuthentication : False
DigestAuthentication : False
WindowsAuthentication : True
MetabasePath : IIS://company-VEXCP02.company.com/W3SVC/1/ROOT/EWS
Path : C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\exchweb\EWS
ExtendedProtectionTokenChecking : None
ExtendedProtectionFlags : {}
ExtendedProtectionSPNList : {}
Server : company-VEXCP02
InternalUrl : https://webmail.external.com/EWS/Exchange.asmx
ExternalUrl : https://webmail.external.com/EWS/Exchange.asmx
AdminDisplayName :
ExchangeVersion : 0.10 (14.0.100.0)
DistinguishedName : CN=EWS (Default Web Site),CN=HTTP,CN=Protocols,CN=company-VEXCP02,CN=Servers,CN=Exchange
Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=company name Cente
rs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=company,DC=com
Identity : company-VEXCP02\EWS (Default Web Site)
Guid : 862cc8af-419a-432f-94f0-404c2ce267d9
ObjectCategory : company.com/Configuration/Schema/ms-Exch-Web-Services-Virtual-Directory
ObjectClass : {top, msExchVirtualDirectory, msExchWebServicesVirtualDirectory}
WhenChanged : 6/22/2012 10:42:59 PM
WhenCreated : 9/15/2010 5:35:15 PM
WhenChangedUTC : 6/23/2012 2:42:59 AM
WhenCreatedUTC : 9/15/2010 9:35:15 PM
OrganizationId :
OriginatingServer : company-vadcp02.company.com
IsValid : True
RunspaceId : 36334262-34e3-4bb8-a2bc-2e6b9d232c81
CertificateAuthentication :
InternalNLBBypassUrl : https://company-vexcp03.company.com/ews/exchange.asmx
GzipLevel : High
MRSProxyEnabled : False
MRSProxyMaxConnections : 100
Name : EWS (Default Web Site)
InternalAuthenticationMethods : {Ntlm, WindowsIntegrated, WSSecurity}
ExternalAuthenticationMethods : {Ntlm, WindowsIntegrated, WSSecurity}
LiveIdSpNegoAuthentication : False
WSSecurityAuthentication : True
LiveIdBasicAuthentication : False
BasicAuthentication : False
DigestAuthentication : False
WindowsAuthentication : True
MetabasePath : IIS://company-VEXCP03.company.com/W3SVC/1/ROOT/EWS
Path : C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\exchweb\EWS
ExtendedProtectionTokenChecking : None
ExtendedProtectionFlags : {}
ExtendedProtectionSPNList : {}
Server : company-VEXCP03
InternalUrl : https://webmail.external.com/EWS/Exchange.asmx
ExternalUrl : https://webmail.external.com/EWS/Exchange.asmx
AdminDisplayName :
ExchangeVersion : 0.10 (14.0.100.0)
DistinguishedName : CN=EWS (Default Web Site),CN=HTTP,CN=Protocols,CN=company-VEXCP03,CN=Servers,CN=Exchange
Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=company name Cente
rs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=company,DC=com
Identity : company-VEXCP03\EWS (Default Web Site)
Guid : 9a135075-f39d-490d-9e76-a51bed92d6fa
ObjectCategory : company.com/Configuration/Schema/ms-Exch-Web-Services-Virtual-Directory
ObjectClass : {top, msExchVirtualDirectory, msExchWebServicesVirtualDirectory}
WhenChanged : 6/22/2012 10:42:59 PM
WhenCreated : 9/16/2010 5:14:18 PM
WhenChangedUTC : 6/23/2012 2:42:59 AM
WhenCreatedUTC : 9/16/2010 9:14:18 PM
OrganizationId :
OriginatingServer : company-vadcp02.company.com
IsValid : True
RunspaceId : 36334262-34e3-4bb8-a2bc-2e6b9d232c81
CertificateAuthentication :
InternalNLBBypassUrl : https://company-vexcp01.company.com/ews/exchange.asmx
GzipLevel : Off
MRSProxyEnabled : False
MRSProxyMaxConnections : 100
Name : EWS (Default Web Site)
InternalAuthenticationMethods : {Ntlm, WindowsIntegrated}
ExternalAuthenticationMethods : {Ntlm, WindowsIntegrated}
LiveIdSpNegoAuthentication : False
WSSecurityAuthentication : False
LiveIdBasicAuthentication : False
BasicAuthentication : False
DigestAuthentication : False
WindowsAuthentication : True
MetabasePath : IIS://company-vexcp01.company.com/W3SVC/1/ROOT/EWS
Path : C:\Program Files\Microsoft\Exchange Server\ClientAccess\exchweb\EWS
ExtendedProtectionTokenChecking : None
ExtendedProtectionFlags : {}
ExtendedProtectionSPNList : {}
Server : company-VEXCP01
InternalUrl : https://company-vexcp01.company.com/EWS/Exchange.asmx
ExternalUrl :
AdminDisplayName :
ExchangeVersion : 0.1 (8.0.535.0)
DistinguishedName : CN=EWS (Default Web Site),CN=HTTP,CN=Protocols,CN=company-VEXCP01,CN=Servers,CN=Exchange
Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=company name Cente
rs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=company,DC=com
Identity : company-VEXCP01\EWS (Default Web Site)
Guid : 8af81f84-1a16-4e2f-940d-e28756176d4b
ObjectCategory : company.com/Configuration/Schema/ms-Exch-Web-Services-Virtual-Directory
ObjectClass : {top, msExchVirtualDirectory, msExchWebServicesVirtualDirectory}
WhenChanged : 6/14/2012 3:39:15 PM
WhenCreated : 11/12/2010 9:25:27 PM
WhenChangedUTC : 6/14/2012 7:39:15 PM
WhenCreatedUTC : 11/13/2010 2:25:27 AM
OrganizationId :
OriginatingServer : company-vadcp02.company.com
IsValid : True

Free busy information not working in new exchange site.

HI,
We have central site Exchange 2010 setup and it working fine . For business requirement we Installed new Exchange server(Mail/CAS/HUB) in new site.
Post installed, Auto discover and mail flow are working fine but Free/busy information is not working for new site mailbox users(Not working in outlook and OWA also).
I am having a strange error coming from outlook. When I run "Test E-mail AutoConfiguration" in Outlook, it comes up with Protocol: Exchange Http "wrong server name"
Please share your suggestion to change/configure "correct server name" in "Protocol: Exchange HTTP"
Protocol: Exchange HTTP
Server: wrong server name
Login name: testuser
SSL: Yes
Mutual Authentication: Yes
Note : ( Protocol: Exchange RPC show correct server information and other Urls (OOF, OAB, OWA, Availability server).)

Hi will martin,
Thanks for your reply..
Yes , I already pointed internal web service virtual directory ( "https://casarrayname/EWS/Exchan...) to CAS server in new site. Other internal URLs (OWA,ECP,OOF,Availability service) also pointed to
new site CAS server.
But , when i check Auto discover internal URI and URL. below is the result.
Result 1
[PS] C:\Windows\system32>Get-AutodiscoverVirtualDirectory -Server Servername
Name
Server InternalUrl
Autodiscover (Default Web Site)
Servername
Result 2
[PS] C:\Windows\system32>Get-ClientAccessServer -Identity servername |fl *internaluri*
AutoDiscoverServiceInternalUri : https://casarrayname/Autodiscover/Autodiscover.xml
When i tried to set interurl using the below command and it completed with no error but still InterURL not reflect.
command : Set-AutodiscoverVirtualDirectory -InternalURL https://casarrayname/Autodiscover/Autodiscover.xml

OWA 2010 address book error retrieving free/busy information

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