Owa.auth HTTP 500 login stuck for random users

Exchange 2013 SP1 standalone running on windows 2012 R2
Random users are facing problems within org and outside org. Whenever they access OWA page is stuck after login is successful
owa/auth with HTTP 500
Tried resetting OWA/ECP virtual directories and removing them  recreating them but no permanent solution
It solves for some affected users however thereafter other users start complaining after certain days and issue is repeated.
Have also tried changing auth methods from FBA to only basic
Any idea how to get rid of this.
Cheers VP

Hi,
Please check authentication settings for OWA and ECP.
a. In IIS manager > Default Web Site, make sure Anonymous Authentication is Enabled in Authentication.
b. Confirm that "Require SSL" is checked on the root of the default website.
c. Make sure the Basic and Forms authentications are enabled in Default Web Site and Ntlm, WindowsIntegrated authentication methods are enabled in Exchange Back End for both OWA and ECP.
We can run the following command in EMS to check the virtual directories authentication settings: 
Get-OwaVirtualDirectory -ShowMailboxVirtualDirectories | FL Identity,*Authentication*
And please reinstall .NET Framework v4.0 or switch to v2.0 to check result.
In IIS manager > Application Pools, check whether the ECP Application Pool is running on .NET Framework v4.0. After you perform this operation, restart IIS service by running iisreset /noforce from a command prompt window.
Besides, here is a related thread which may help you for your reference.
https://social.technet.microsoft.com/forums/exchange/en-US/08d3777c-dc03-4411-8c87-7db37d2f406a/exchange-2013-owa-login-error-http-500
Hope this is helpful to you.
Best regards,
Belinda Ma
TechNet Community Support

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    Jorge de Almeida Pinto | MVP Identity & Access - Directory Services
    * This posting is provided "AS IS" with no warranties and confers no rights!
    * Always evaluate/test yourself before using/implementing this!
    * DISCLAIMER: http://jorgequestforknowledge.wordpress.com/disclaimer/
    ################# Jorge's Quest For Knowledge ###############
    ###### BLOG URL: http://JorgeQuestForKnowledge.wordpress.com/ #####
    #### RSS Feed URL: http://jorgequestforknowledge.wordpress.com/feed/ ####
    -------------------------------------------------------------------------------------------------------<>
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    Jorge de Almeida Pinto [MVP-DS] | Principal Consultant | BLOG: http://jorgequestforknowledge.wordpress.com/

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