OWA- Message Contains an Invalid Address

I am having an issue with my blackberry users that utilize BIS to access their email through Outlook Web Access 2007. The issue is hit or miss. Some users complain about it then they will work ok and then couple days later have the issue. Outlook Web Access through the browser works fine. Also forgot to mention that the users get the "Message contains an invalid address" only when they reply. Can reply in outlook web access from the browser just fine. I know how to troubleshoot OWA / outlook issues but I have no idea how RIM accesses OWA. It has to be slightly different than you would through the browser because through the browser works just fine. I have 200 remote users that use OWA all day and not a peep out of them. Any help would be greatly appreciated.

Hi there!
Odd indeed...here are a few KB's that hopefully have something of use to you (the first one looks most promising, hopefully):
KB10565 Unable to send email messages from an integrated Microsoft Outlook Web Access account
KB02169 Unable to send or receive email messages using the BlackBerry Internet Service
KB00035 Message included an invalid address
KB14563 "Message included an invalid address" error is displayed when sending an email message from the BlackBerry smartphone using an integrated Gmail account
KB12522 Message included an invalid address
KB16277 BlackBerry Internet Service error messages
KB04233 Emails sent to invalid addresses are not bounced back
The hard part will be your testing...given that it is intermittent as well as only affecting others, it'll be a tough process. Unless you've been able to replicate it, then your testing will at least be a little bit easier (though still time consuming since it's intermittent).
Good luck and let us know how it goes!
Occam's Razor nearly always applies when troubleshooting technology issues!
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