OWA receives mail long before Outlook (Exchange 2013 with Outlook 2010 and 2013)

I recently upgraded my Exchange environment to Exchange 2013 SP1. The Outlook users are now experiencing a delay when receiving email. When they do arrive they appear in batches, often 20-45 minutes after they were sent, from a mailbox on the same server.
Additionally, the mail appears instantly when you monitor the inbox using OWA. The users are experiencing this on both Outlook 2010 and 2013 clients configured in both cached and non-cached modes. This appears to be a problem with Outlook connecting to Exchange.
Any suggestion about how to correct this would be greatly appreciated. Thanks!

Hi,
From your description, when users use OWA, they can receive emails normally. But if they use Outlook 2010 or Outlook 2013, there is a delay in receiving emails.
I recommend you use the Outlook safe mode to determine whether the problem is caused by add-ins. Also, please make sure users have installed the Outlook latest Service Pack.
If the issue persist, please create a new profile and check the result.
Hope it helps.
Best regards,
Amy Wang
TechNet Community Support

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    Server             : PW-SC-01.companyname.local
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                         EEInfo: Generating component: 2
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                         EEInfo: Flags: 0
                         EEInfo: NumberOfParameters: 1
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                         EEInfo: Flags: 0
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                         EEInfo:    prm[0]: Long val: -1073606646 (0xC002100A)
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                         EEInfo:    prm[0]: Long val: 12175 (0x00002F8F)
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                         EEInfo: Flags: 0
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                         EEInfo:    prm[0]: Long val: 8 (0x00000008)
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                         873-627067-25-908-10131118125122-71-115-37-1850-1055851-31410-77-7312-36848124-26104-10711043-2048
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                         EEInfo: Flags: 0
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                         EEInfo:    prm[0]: Long val: 12175 (0x00002F8F)
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                         EEInfo: Generating component: 14
                         EEInfo: Status: 0x00010000
                         EEInfo: Detection location: 1385
                         EEInfo: Flags: 0
                         EEInfo: NumberOfParameters: 2
                         EEInfo:    prm[0]: Long val: 8 (0x00000008)
                         EEInfo:    prm[1]: Binary Buffer: [48-1263-10248-1262-126-9632122164676121-3988104-118-11373-61-94
                         -111-112-98-1217048136942-12272-122-91311550483449324830638543192311910198979999101115115461121199
                         91111091091154699111461171074830231349524949485349505348484990231349574949485349505348484990483449
                         324830638543192311910198979999101115115461121199911110910911546991114611710748-12613448136942-1227
                         2-122-913111503-126115048-1261102-126110-22103-15-109-16-121-119-3121-4-106119-119-9369122-5779121
                         719-98-24-67-32918-98-236-19-10715326827-76102-61100108-12718-438331-37109-102-57-9942-11389-10374
                         -77-5-4-107109-11847342222-63-48-7468-17-1067033-56111-33-54-16-105-62-76-1282011-1664-12158-4915-
                         88-53-9-29-2994-49-54-5211-1364-212121-12396-127-353-396185117-681229-434246070-109818119-4858-128
                         -106-1279248-49110-44-81-121494199-118-17-106-71106828294-93-110-110-106-415084-127126-45-12331421
                         -61-2757-24-128-28-25111-52113121-56-98-5821527282-47255245104-111-55-1099747-115-11172-287-12526-
                         79-12430-119421360-107-6430-5410282-52-51-128533354-116672757-77-75-111-72-118-10114-84484825-40-1
                         8-70-24-9111-61-5391-8034125-12632-16-19-128112030-8-427523101-93-127-5348-127-5648146385291511-14
                         4325-9648-127-110638529174-127-11848-127-121-12623119101989799991011151154611211999111109109115469
                         911146117107-1262211211945115994548494611211999111109109115461081119997108-12626651171161116810511
                         59911111810111446808767111109109115461081119997108-12626651171161116810511599111118101114468087671
                         11109109115469911146117107-12613808767111109109115461081119997108-12613808767111109109115469911146
                         11710748196385293741248106843615573148126385291911-14248048136942-12272-122-913115503-12611081-930
                         6613-74953718-12745-14-25-94107-80-5-45-2231536-1728-12897-8587577-1252765-892896-83-10267-7926-20
                         -9841-1079-12-29-4315671111357-684036-40-5129-91-24-461066-12306-65-9118-89115191071-30-20-1067161
                         -83-91-74105-931649-48-96126-13-71-118-8967567-40-64-104-113-31-51-102357125100-50113-103-113123-9
                         873-627067-25-908-10131118125122-71-115-37-1850-1055851-31410-77-7312-36848124-26104-10711043-2048
                         -48-12666611759121127-2960-1571-9-95-98-1036911610-74221-32-25114-108749933-7147562114-3635-101-81
                         -1058-73108-61-78-128-116-715155112714-37-18-84-8331-2716-1174257-76-5-1598-15-12875-98-7329632178
                         -10714-123-6312212-1028359-56-76-683-873987-2120-845954-7617-71-57999828110], size=926
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    ExecutionId        : 63105129
    SampleValue        : 33.5194
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                                 - TaskStarted = 10/11/2014 13:50:03
                                 - TaskFinished = 10/11/2014 13:50:03
                                 - Exception = Microsoft.Exchange.Rpc.ServerUnavailableException: Error 0x6ba (The RPC 
                         server is unavailable) from ClientAsyncCallState.CheckCompletion: RpcAsyncCompleteCall 
                         EEInfo: ComputerName: n/a
                         EEInfo: ProcessID: 14544
                         EEInfo: Generation Time: 2014-11-10 13:50:03.737
                         EEInfo: Generating component: 2
                         EEInfo: Status: 0x000006BA
                         EEInfo: Detection location: 1710
                         EEInfo: Flags: 0
                         EEInfo: NumberOfParameters: 1
                         EEInfo:    prm[0]: Long val: 0 (0x00000000)
                         EEInfo: ComputerName: n/a
                         EEInfo: ProcessID: 14544
                         EEInfo: Generation Time: 2014-11-10 13:50:03.737
                         EEInfo: Generating component: 13
                         EEInfo: Status: 0x000006BA
                         EEInfo: Detection location: 1352
                         EEInfo: Flags: 0
                         EEInfo: NumberOfParameters: 1
                         EEInfo:    prm[0]: Long val: -1073606646 (0xC002100A)
                         EEInfo: ComputerName: n/a
                         EEInfo: ProcessID: 14544
                         EEInfo: Generation Time: 2014-11-10 13:50:03.737
                         EEInfo: Generating component: 14
                         EEInfo: Status: 0xC002100A
                         EEInfo: Detection location: 1380
                         EEInfo: Flags: 0
                         EEInfo: NumberOfParameters: 2
                         EEInfo:    prm[0]: Long val: 12175 (0x00002F8F)
                         EEInfo:    prm[1]: Unicode string: /rpc/rpcproxy.dll?PW-SC-01.companyname.local:6001
                         EEInfo: ComputerName: n/a
                         EEInfo: ProcessID: 14544
                         EEInfo: Generation Time: 2014-11-10 13:50:03.737
                         EEInfo: Generating component: 14
                         EEInfo: Status: 0x00010000
                         EEInfo: Detection location: 1385
                         EEInfo: Flags: 0
                         EEInfo: NumberOfParameters: 2
                         EEInfo:    prm[0]: Long val: 8 (0x00000008)
                         EEInfo:    prm[1]: Binary Buffer: [48-1263-10248-1262-126-9632122164676121-3988104-118-11373-61-94
                         -111-112-98-1217048136942-12272-122-91311550483449324830638543192311910198979999101115115461121199
                         91111091091154699111461171074830231349524949485349505348484990231349574949485349505348484990483449
                         324830638543192311910198979999101115115461121199911110910911546991114611710748-12613448136942-1227
                         2-122-913111503-126115048-1261102-126110-22103-15-109-16-121-119-3121-4-106119-119-9369122-5779121
                         719-98-24-67-32918-98-236-19-10715326827-76102-61100108-12718-438331-37109-102-57-9942-11389-10374
                         -77-5-4-107109-11847342222-63-48-7468-17-1067033-56111-33-54-16-105-62-76-1282011-1664-12158-4915-
                         88-53-9-29-2994-49-54-5211-1364-212121-12396-127-353-396185117-681229-434246070-109818119-4858-128
                         -106-1279248-49110-44-81-121494199-118-17-106-71106828294-93-110-110-106-415084-127126-45-12331421
                         -61-2757-24-128-28-25111-52113121-56-98-5821527282-47255245104-111-55-1099747-115-11172-287-12526-
                         79-12430-119421360-107-6430-5410282-52-51-128533354-116672757-77-75-111-72-118-10114-84484825-40-1
                         8-70-24-9111-61-5391-8034125-12632-16-19-128112030-8-427523101-93-127-5348-127-5648146385291511-14
                         4325-9648-127-110638529174-127-11848-127-121-12623119101989799991011151154611211999111109109115469
                         911146117107-1262211211945115994548494611211999111109109115461081119997108-12626651171161116810511
                         59911111810111446808767111109109115461081119997108-12626651171161116810511599111118101114468087671
                         11109109115469911146117107-12613808767111109109115461081119997108-12613808767111109109115469911146
                         11710748196385293741248106843615573148126385291911-14248048136942-12272-122-913115503-12611081-930
                         6613-74953718-12745-14-25-94107-80-5-45-2231536-1728-12897-8587577-1252765-892896-83-10267-7926-20
                         -9841-1079-12-29-4315671111357-684036-40-5129-91-24-461066-12306-65-9118-89115191071-30-20-1067161
                         -83-91-74105-931649-48-96126-13-71-118-8967567-40-64-104-113-31-51-102357125100-50113-103-113123-9
                         873-627067-25-908-10131118125122-71-115-37-1850-1055851-31410-77-7312-36848124-26104-10711043-2048
                         -48-12666611759121127-2960-1571-9-95-98-1036911610-74221-32-25114-108749933-7147562114-3635-101-81
                         -1058-73108-61-78-128-116-715155112714-37-18-84-8331-2716-1174257-76-5-1598-15-12875-98-7329632178
                         -10714-123-6312212-1028359-56-76-683-873987-2120-845954-7617-71-57999828110], size=926
                            at Microsoft.Exchange.Rpc.ClientAsy
    FailureContext     : 
    ExtensionXml       : 
    ResultType         : Failed
    RetryCount         : 0
    ResultName         : 75641e34aa494fceaad7181b56dd7b29-OutlookRpcDeepTestProbe/NEW2013
    IsNotified         : False
    ResultId           : 1748063
    ServiceName        : InvokeNow
    StateAttribute1    : Momt
    StateAttribute2    : UnknownIssue
    StateAttribute3    : PW-SC-01.companyname.local
    StateAttribute4    : Unknown
    StateAttribute5    : {C54AD38D-1E00-4F53-ABAE-26518C3FF82F}
    StateAttribute6    : 0
    StateAttribute7    : 0
    StateAttribute8    : 0
    StateAttribute9    : 0
    StateAttribute10   : 0
    StateAttribute11   : Momt
    StateAttribute12   : 
    StateAttribute13   : VgEAVAdXaW5kb3dzQwBBCEtlcmJlcm9zTA9QV0NPTU1TXG5hdGhhbmhVLlMtMS01LTIxLTIwNTc0OTEwMzItMzE4NDA2NDk3OC
                         0xNTQ2MTE0ODM1LTI2MzJHHQAAAAcAAAAtUy0xLTUtMjEtMjA1NzQ5MTAzMi0zMTg0MDY0OTc4LTE1NDYxMTQ4MzUtNTEzBwAA
                         AAdTLTEtMS0wBwAAAAdTLTEtNS0yBwAAAAhTLTEtNS0xMQcAAAAIUy0xLTUtMTUHAADAE1MtMS01LTUtMC0zNDc3ODcxMTMHAA
                         AALlMtMS01LTIxLTIwNTc0OTEwMzItMzE4NDA2NDk3OC0xNTQ2MTE0ODM1LTQxODcHAAAALVMtMS01LTIxLTIwNTc0OTEwMzIt
                         MzE4NDA2NDk3OC0xNTQ2MTE0ODM1LTUxMgcAAAAuUy0xLTUtMjEtMjA1NzQ5MTAzMi0zMTg0MDY0OTc4LTE1NDYxMTQ4MzUtND
                         E3NAcAAAAuUy0xLTUtMjEtMjA1NzQ5MTAzMi0zMTg0MDY0OTc4LTE1NDYxMTQ4MzUtMzU3MAcAAAAuUy0xLTUtMjEtMjA1NzQ5
                         MTAzMi0zMTg0MDY0OTc4LTE1NDYxMTQ4MzUtNDEyMgcAAAAuUy0xLTUtMjEtMjA1NzQ5MTAzMi0zMTg0MDY0OTc4LTE1NDYxMT
                         Q4MzUtMTE2NAcAAAAuUy0xLTUtMjEtMjA1NzQ5MTAzMi0zMTg0MDY0OTc4LTE1NDYxMTQ4MzUtMTE0MQcAAAAuUy0xLTUtMjEt
                         MjA1NzQ5MTAzMi0zMTg0MDY0OTc4LTE1NDYxMTQ4MzUtNDE1MwcAAAAuUy0xLTUtMjEtMjA1NzQ5MTAzMi0zMTg0MDY0OTc4LT
                         E1NDYxMTQ4MzUtNDE0NQcAAAAtUy0xLTUtMjEtMjA1NzQ5MTAzMi0zMTg0MDY0OTc4LTE1NDYxMTQ4MzUtNTE4BwAAAC5TLTEt
                         NS0yMS0yMDU3NDkxMDMyLTMxODQwNjQ5NzgtMTU0NjEx
    StateAttribute14   : 
    StateAttribute15   : 
    StateAttribute16   : 0
    StateAttribute17   : 0
    StateAttribute18   : 0
    StateAttribute19   : 0
    StateAttribute20   : 0
    StateAttribute21   : /o=companyname/ou=first administrative group/cn=Recipients/cn=NathanH
    StateAttribute22   : EMSMDB.Connect()
    StateAttribute23   : https://pw-sc-01.companyname.local:444/rpc/rpcproxy.dll?PW-SC-01.companyname.local:6001
    StateAttribute24   : Negotiate
    StateAttribute25   : [33]10/11/2014 13:50:03 [FAILED!] EMSMDB.Connect(); 
    Identity           : fcd6159dd8fe42aebf10100cc4934356
    IsValid            : True
    ObjectState        : New

  • Exchange 2013 upgrade from 2010 and no mail flow and cannot move mailboxes

    I am in the process of moving to Ex 2013 from 2010. I have installed Ex 2013 SP1 on a new server 2012 R2. All of my Ex 2010 servers are SP3 RU 5. Ex 2013 is running and I can connect through the EAC and see all other Exchange servers and connectors that
    were already in existence. Several puzzling things are happening now that the servers are in coexistence:
    1) As soon as Ex 2013 was installed on the network, many Outlook users are continuously being prompted to enter their domain credentials.  They can cancel the prompt and Outlook still sends/receives email.  No user mailboxes are on Ex 2013 yet. 
    Why is this happening?
    2) I am following the Ex 2013 Deployment Assistant and I get to the step to move the Ex 2010 Arbitration mailbox to Ex 2013 and the move does not happen--it just says "syncing" and never completes.  I tried moving a test mailbox from Ex 2010
    to the 2013 database and I get the same result.  I created the move request on the Ex2013 server and I see it as queued on the Ex2010 server, so I know they are "talking" to each other.  However, when reviewing the status of the move I
    see "MapiExceptionNoAccess: Unable to open message store".
    3) There seems to be no mail flow on the same Ex2013 server or between the Ex 2010 and 2013 servers.  I created two new test user mailboxes in Ex 2013.  The Ex2013 mailboxes cannot send/receive to each other or to Ex 2010 users.  This
    seems strange, unless I am completely missing something in the Ex 2013 install?
    I know this is a lot in one post, but following the Deployment assistant, I was hoping this would be something that others have faced.  Thanks for any input here.

    Does the below points already fit for you.
    Exchange 2013 Supported with the following minimum versions of Exchange:
    1) Exchange*** 2010 SP3 on all Exchange 2010 servers in the organization, including Edge Transport servers.
    2) Exchange 2013 CU2 or later on all Exchange 2013 servers in the organization.
    *** If you want to create an EdgeSync Subscription between an Exchange 2010 Hub Transport server and an Exchange 2013 SP1 Edge Transport
    server, you need to install Exchange 2010 SP3 Update Rollup 5 or later on the Exchange 2010 Hub Transport server.
    Thanks Prem P Rana MCSA Messaging 2003 MCSE 2003 Server MCTS MCITP Exchange 2007, 2010 Gurgaon, India http://blogs.msexchange-experts.com

  • Can Password Reset Work for Non Domain MS Outlook (2007, 2010 and 2013) Clients? NOT OWA, Please

    Hi All,
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    How can I go about this? Does expired password reset work on MS Outlook client (2007, 2010 and 2013) computers not joined to the domain?
    Please, help

    Hello,
    Based on my known, I'm afraid that there is no way to reset expired password if your Outlook client computers not joined to the domain.
    For external users, we only reset password via owa.
    If you have any feedback on our support, please click
    here
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  • Lync 2013 with outlook 2010 meeting error

    I have installed lync basic 2013 with outlook 2010. The meeting add in is in place, but I get an error when trying to set up a Lync meeting "unable to identify the calendar owner"
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    Hi,
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    Melon Chen
    TechNet Community Support

  • Migration Exchange 2010 to Exchange 2013 with CAS Array and DAG

    Dear All,
    I am starting the migration of Exchange 2010 2 servers (CAS/Mailbox) with DAG no CAS Array to Exchange 2013 with 2 servers CAS array and 2 Mailbox servers with DAG. I read on some blogs that no requirement of CAS array on Exchange 2013. My concern how to
    configure NLB on CAS servers for the client to connect.
    Please guide and have any deployment guide for this, kindly share.
    Thanks

    Hi ,
    As you said there is no use and meaning of having the cas array in exchange 2013 and also thanks a lot to Microsoft for introducing an single namespace facility in exchange 2013.
    My suggestion and Microsoft recommendation should be to go with hardware load balancers for exchange 2013 rather than using the windows NLB and round robin method.
    Why we need to go for HLB ?
    Disadvantages
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    Windows
    NLB :-
    If you use Windows NLB then it can provide redundancy on server level failure and not on application level.
    DNS
    round robin :-
    In case if we use the windows round robin method for load balancing then it wouldn't provide server level
    and application level redundancy during the failures.At the Same time we need to manually adjust the DNS records during the server failure but on the client end dns caches will create the issues.
    Configuring NLB for exchange 2013 : 
    http://msexchangeguru.com/2013/08/14/windowsnlb/
    NLB configurations for exchange 2010 and 2013 will be same.
    Configuring round robin for exchange 2013 : 
    http://exchangeserverpro.com/exchange-2013-client-access-server-high-availability/
    Advisable method is to have the CAS and MBX roles on the same box if NLB not comes it to play.Because windows failover clustering and NLB cannot be configured on the same box.In exchange 2013 cas role is a stateless server role so there is no need to have
    that role on a separate box.
    Thanks & Regards S.Nithyanandham

  • Upgrading Exchange Server 2003 to 2010 to 2013 is worth???

    Hello there, I am planning to upgrade about 30 users from exchange server 2003 to 2010 and finally to 2013. Is it worth to upgrade in this way because this steps are hard and very time consuming. What if, if I just copy all the user mailboxes directly to
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    Please help me out.
    Thankx

    Yes, Export the PST from User Mailbox and Import it into Exchange 2013 Mailbox. But the problem is, you can't install Exchange 2013 in your current Exchange 2003 environment.
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    Cheers,
    Gulab Prasad
    Technology Consultant
    Blog:
    http://www.exchangeranger.com    Twitter:
      LinkedIn:
       Check out CodeTwo’s tools for Exchange admins
    Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

  • ActiveSync with 2010 and 2013 coexistance

    I have setup Exchange 2013 within my network that has Exchange 2010 already running.  Everything is working with coexistance exept for ActiveSync.  
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    The log appears to show the connection and then has a error of 500.  See here.
    2015-01-13 13:06:32 192.168.128.5 POST /Microsoft-Server-ActiveSync/default.eas User=rogerssa&DeviceId=ApplDNQLK1S3FF9R&DeviceType=iPhone&Cmd=Ping&CorrelationID=<empty>;&ClientId=DESTC9PC0KXF0GJ0HZA&cafeReqId=ea63a976-9574-4ebc-b508-dcb4fd213e18; 443
    domain\rogerssa 50.158.150.99 Apple-iPhone6C1/1201.365 - 500 0 0 46
    2015-01-13 13:06:32 192.168.128.5 POST /Microsoft-Server-ActiveSync/default.eas User=rogerssa&DeviceId=ApplDNQLK1S3FF9R&DeviceType=iPhone&Cmd=Ping&CorrelationID=<empty>;&ClientId=DESTC9PC0KXF0GJ0HZA&cafeReqId=c144c115-d97f-41d4-96f4-dd132c227db3; 443
    domain\rogerssa 50.158.150.99 Apple-iPhone6C1/1201.365 - 500 0 0 31
    If I could just get this fixed it would make my migration move along.

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    If that is not the issue, please use the site http://www.exrca.com and upload the results to th thread.
    Have a nice day!
    Microsoft Premier Field Engineer - http://www.comunicacionunificada.cl

  • Why do have several folders entitled Mackintosh  HD dating between 2010 and 2013 in my trash box?

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    Can anyone help please?

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  • Lync 2010 and 2013 coexistence - DNS

    Hi all,
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    Should we just keep existing ones and let Lync server proxy users, or do we need to point dns (internal and external) to the new 2013 server?
    Like in Exchange 2010 and 2013 coexistence we had to point all dns to 2013 server,or users wont be proxied.
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    lyncdiscoverinternal
    meet,dialin,admin
    _sipinternaltls._tcp.domain.com
    _sipfederationtls._tcp
    sip.domain.com
    Other DNS i might forgot?
    thanks!
    Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Off2work

    If you don't want to cut everyone over at once, you'll need different FQDNs for external web services between the pools, because mobility and meetings will use them both, regardless of where lyncdiscover and meet point. 
    If you want to keep the same name, that's fine, but you'll have to cut over in one big shot.
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    Everything else is pretty much a repoint when you're ready situation.
    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
    SWC Unified Communications
    This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

  • Phone edition Aries Polycom CX600 coexistence - Lync 2010 and 2013

    Hi all,
    Currently busy with a Lync 2010 > 2013 migration where Aries Lync phones like Polycom CX 600 (using a blend of USB tethering, PIN authentication as well as common area phones) are involved. Phones have a blend of different CU releases ranging from .4066
    (CU5) to .4451 (CU14)
    User migration must be done in stages. That’s presenting a challenge in that Lync 2010 and 2013 must coexist for some time, yet providing seamless support for Lync phones.
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    Based on this, my questions are:
    1) Can a Lync 2010 user sign-in (USB tethering) on a phone if DHCP is providing options for Lync 2013?
    2) Can a Lync 2010 user sign-in (PIN auth) on a phone if DHCP is providing options for Lync 2013?
    3) Can a Lync 2013 user sign-in (USB tethering) on a phone if DHCP is providing options for Lync 2010?
    4) Can a Lync 2013 user sign-in (PIN auth) on a phone if DHCP is providing options for Lync 2010?
    Also, is there any dependancy on a specific CU version for the sign-in process to succeed? Note all discovery records are strict domain matching compliant. 
    I was hoping LPE would feature a redirect mechanism like with desktop client but based on the very little specific literature available, that does not seem the case. Any advice would be very welcome.
    thanks all.
    Alessio Giombini | Microsoft Solutions Architect | Twitter: @AlessioGiombini
    Lync 2013 Detailed Design Calculator: try it at http://goo.gl/jU1hZR

    Hi,
    You can refer to the following link of “Lync 2010 – 2013 Migration: Lync phone edition devices”:
    http://unifiedme.co.uk/2013/09/lync-2010-2013-migration-lync-phone-edition-devices/
    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
    Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
    Best Regards,
    Eason Huang
    Eason Huang
    TechNet Community Support

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