OZF Claim Settlement Method RMA in entered status

On selecting RMA as a settlement method for a claim, found the following issues (R12.1.3)
1. After referencing the original sales order and line, if we enter a partial quantity of the original line and the claim amount, when this gets converted into an RMA it brings the entire quantity of the original line. How can we pass only the quantity that was entered on the claim line?
2. When the RMA is created, it is generated in a booked status and not entered. Checked for profile options, however there are none that control this. We would like the RMA to be generated in a booked status, so it can be reviewed and booked.
3. Per the Oracle documentation, it suggests to create additional dff's and use them as a search criteria. If in the above example we did not reference an original order and instead entered a line item at the claim line along with quantity and amount, we need some more additional fields in the same screen like secondary quantity and others that we would like update while creating the claim and then pass it on to OM to create the RMA. How can this be achieved?
Thanks in advance for your comments & feedback.

Hello @JAus,
Welcome to the HP forums.
I understand that you are getting a server connection error when trying to get your printers claim code.
I would like to help.
Setting a manual DNS should resolve your issue.
The following post by @happytohelp01, has the instructions to perform this action.
Re: Efax 7510 still won't work after turning off/on ePrint several times
Don't worry that it is for a photosmart 7510, the steps will be very similar.
I recommend trying Google's DNS address.
Preferred 8.8.8.8
Alternate 8.8.4.4
Please let me know if you need further assistance or have additional questions.
You can also call the Instant Ink department for assistance.
Please call our Instant Ink department at 855-785-2777.
Option #2
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OZF Claim Settlement Method RMA in entered status

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