P1102w goes offline / won't accept firmware update

Hi,
I own a HP Laserjet Professional P1102w successfully working on a wireless network.
My main problem is that when the printer goes to sleep, my new laptop sees it as offline until I reboot it.
In attempting to resolve this issue I am now at the stage of updating the printer to the latest firmware. After downloading the firmware update software, turning off the printer, plugging it into my new laptop via USB, and executing the firmware update program I am shown a dialog box with the following message:
"Cannot find a HP LaserJet Professional P1100/P1560/P1600 Series printer installed on this system"
I am now stuck on two fronts fixing my problem.
Please advise?
Thank you,
Richard

Louie,
Currently our newest version is NI-Motion 8.4
You can check what your version of NI-Motion is by going into MAX and expanding the Software tab on the left hand side.
If you have already tried this on multiple computers, then this is leaning towards a hardware fault in the card and you will most likely need to contact your account representative to begin an RMA process.
But before we do that, please reply with your NI-Motion version, and if you have not done so already, please remove the card from your computer and reinstall your NI-Motion software and reboot. Then power down and reinsert the card and attempt to update the firmware again. Before you attempt to initialize in MAX, reboot the system again.
If you encounter the same problem after this, then the card is at fault and needs replacement.
Huntington W
National Instruments
Applications Engineer
***Don't forget to give Kudos and Accepted as Solution where it is deserved***

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Hello.
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This question was solved.
View Solution.

Hi ttanemori,
Please connect the printer to your computer via USB cable, and then re-run the firmware update.
I am an HP employee.
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P1102w goes offline / won't accept firmware update

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