P1102W SOFTWARE MUST BE RELOADED EVERYTIME I TURN THE WINXP COMPUTER OFF. PIECE OF JUNK

I WAS LOOKING FOR P1006 LASERJET PRINTER WHICH I LOVE AND COULD NOT FIND ANOTHER ONE. I BOUGHT THE CLOSEST THING TO IT, A HP 1102W LASERJET ON MAY 24TH 2010 FROM STAPLES. I ALWAYS FOLLOW THE PROPER INSTALLATION SEQUENCE.NOTHING BUT PROBLEMS. I HAVE TO RELOAD THE SOFTWARE BECAUSE, EVERYTIME I TURN OFF MY PC, THE PRINTER DOES NOT PRINT WHEN I RESTART MY COMPUTER. THE LOADED SOFTWARE IS GONE AFTER I TURN THE PC OFF. WHEN THE PC IS TURNED BACK ON THE USB "SEES" THE PRINTER BECAUSE I SEE AN HOURGLASS APPEAR, BUT IT WON'T PRINT ANYTHING. I HAVE BEEN ON THE PHONE TO HP INDIA SUPPORT FOR OVER 2 HOURS AND THEY TOLD MY ME PC WAS MISSING A PROGRAM. ALSO MADE ANOTHER TO CALLS TO INDIA, NO LUCK. STAPLES TOLD ME IT WAS MY COMPUTER, SO I TRIED MY OTHER XP PC AND HAD THE SAME PROBLEMS! BUT MY HP1006 LASERJET SEEMS TO WORK FINE ON BOTH COMPUTERS! WHEN I CALLED HP I SAID I WANT TO RETURN THIS FOR A HP P1006 LASERJET EVEN IF IT IS REFURBISHED. THEY SAID THEY CAN ONLY GIVE ME ANOTHER P1102W. THEY ALSO SAID THAT THEY HAVE TO TROUBLESHOOT SOME MORE WITH ME FIRST. I SAID NO WAY, I HAVE OVER 3 HOURS PHONE TIME INTO THIS AND 5 HOURS AT MY COMPUTER DELETEING AND RELOADED THIS BUGGED SOFTWARE. MY TIME IS WORTH SOMETHING, BUT THEY DON'T THINK SO. THEY DON'T GIVE A CRAP. I AM ABOUT TO SEND THEM A BILL. I AM TYPING THIS ALL CAPS BECAUSE I AM SHOUTING, I AM SO PISSED OFF!

ka2qep wrote:
I WAS LOOKING FOR P1006 LASERJET PRINTER WHICH I LOVE AND COULD NOT FIND ANOTHER ONE. I BOUGHT THE CLOSEST THING TO IT, A HP 1102W LASERJET ON MAY 24TH 2010 FROM STAPLES. I ALWAYS FOLLOW THE PROPER INSTALLATION SEQUENCE.NOTHING BUT PROBLEMS. I HAVE TO RELOAD THE SOFTWARE BECAUSE, EVERYTIME I TURN OFF MY PC, THE PRINTER DOES NOT PRINT WHEN I RESTART MY COMPUTER. THE LOADED SOFTWARE IS GONE AFTER I TURN THE PC OFF. WHEN THE PC IS TURNED BACK ON THE USB "SEES" THE PRINTER BECAUSE I SEE AN HOURGLASS APPEAR, BUT IT WON'T PRINT ANYTHING. I HAVE BEEN ON THE PHONE TO HP INDIA SUPPORT FOR OVER 2 HOURS AND THEY TOLD MY ME PC WAS MISSING A PROGRAM. ALSO MADE ANOTHER TO CALLS TO INDIA, NO LUCK. STAPLES TOLD ME IT WAS MY COMPUTER, SO I TRIED MY OTHER XP PC AND HAD THE SAME PROBLEMS! BUT MY HP1006 LASERJET SEEMS TO WORK FINE ON BOTH COMPUTERS! WHEN I CALLED HP I SAID I WANT TO RETURN THIS FOR A HP P1006 LASERJET EVEN IF IT IS REFURBISHED. THEY SAID THEY CAN ONLY GIVE ME ANOTHER P1102W. THEY ALSO SAID THAT THEY HAVE TO TROUBLESHOOT SOME MORE WITH ME FIRST. I SAID NO WAY, I HAVE OVER 3 HOURS PHONE TIME INTO THIS AND 5 HOURS AT MY COMPUTER DELETEING AND RELOADED THIS BUGGED SOFTWARE. MY TIME IS WORTH SOMETHING, BUT THEY DON'T THINK SO. THEY DON'T GIVE A CRAP. I AM ABOUT TO SEND THEM A BILL. I AM TYPING THIS ALL CAPS BECAUSE I AM SHOUTING, I AM SO PISSED OFF!
I PURCHASED A NEW HP P1600DN ON NOVEMBER 27, 2010. IT WOULD NOT STAY ON LONG ENOUGH TO PRINT MORE THAN 2 PAGES. ITALKED TO THE FOLKS IN INDA, THEY COULD NOT FIX THE PROBLEM, OFFERED TO REPLACE MY NEW PRINTER WITH A REFURBISHED ONE. SAME MODEL. I SAID NO THANKS, TOOK IT BACK TO STABLES, EXCHANGE IT FOR A P1102W. WELL IT DOES THE SAME THING.
I AM OUT $189.00 AND NO PLACE TO GO. STABLES WILL ONLY GIVE YOU A CASH CARD WHICH IS ONLY GOOD AT STABLES.

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Go to Solution.

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POST RESULTS
Also post results of test at http://speedtester.bt.com/
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P1102W SOFTWARE MUST BE RELOADED EVERYTIME I TURN THE WINXP COMPUTER OFF. PIECE OF JUNK

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