P505-S8980 Can't get to windows

When my mom tries to start her laptop (Toshiba satellite P505-S8980), if she chooses "start repair mode" the repair window appears but runs forever. If she chooses "start windows normally" it says "starting windows" but then goes back to the windows error recovery screen.

Satellite P505-S8980
Can you reach the Windows recovery environment?
   What are the system recovery options in Windows 7?
-Jerry

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