Package updates fail in SUSE 10.1
hi all i cant install packages via the smart package manager or libbyzip in suse 10.1 i get these error messages
FOR SMART PACKAGE MANAGER:
Failed to download packages:
http://download.opensuse.org/distribution/SL-10.1/inst-source/suse/i586/ncurses-devel-5.5-16.i586.rp...: Unexpected size (expected 713161, got 279384)
http://download.opensuse.org/distribution/SL-10.1/inst-source/suse/i586/blocxx-devel-1.0.0-15.i586.r...: Unexpected size (expected 439927, got 168800)
http://download.opensuse.org/distribution/SL-10.1/inst-source/suse/i586/dejagnu-1.4.4-14.i586.rpm: Unexpected size (expected 756710, got 170248)
http://download.opensuse.org/distribution/SL-10.1/inst-source/suse/i586/yast2-core-devel-2.13.22-3.i...: Unexpected size (expected 2575024, got 217120)
http://download.opensuse.org/distribution/SL-10.1/inst-source/suse/i586/liby2util-devel-2.13.7-9.i58...: Unexpected size (expected 444715, got 177488)
http://download.opensuse.org/distribution/SL-10.1/inst-source/suse/i586/gtk-sharp2-debuginfo-2.8.2-1...: Unexpected size (expected 755400, got 186176)
http://download.opensuse.org/distribution/SL-10.1/inst-source/suse/i586/hwinfo-devel-12.29-3.i586.rp...: Unexpected size (expected 1813109, got 1509648)
http://download.opensuse.org/distribution/SL-10.1/inst-source/suse/i586/yast2-packagemanager-devel-2...: Unexpected size (expected 1634895, got 168800)
pls help
Cheers and regards,
• » νιנαソѕαяα∂нι ѕαмανє∂αм ™ « •
●๋•کáŕádhí'ک díáŕý ツ
I am a volunteer here. I don't work for Lenovo
Solved!
Go to Solution.
regarding stability issues you should notice that susew 10.3 kernel is buggy if you are unknown of this fact check out bugzilla for more details as far as suse 11 is concerned yeah..m going for it as soon as i get it!
Message Edited by samavedam_vijay on 07-02-2008 06:18 PM
Cheers and regards,
• » νιנαソѕαяα∂нι ѕαмανє∂αм ™ « •
●๋•کáŕádhí'ک díáŕý ツ
I am a volunteer here. I don't work for Lenovo
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====================================================================
00:00.000: Started: 2014/05/26 (Y/M/D) 11:00:44.473 (local)
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01:37.423: INFO: Waiting for 0 language pack downloads.
01:37.423: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
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01:38.000: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
01:38.000: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
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neutral.Downloaded.cab
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02:20.744: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
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Taweesak ArchawamaitreekoolDISM.log would make this clearer. And using ProcMon I suspect would really make it snap out at you. <eg>
C.f. (credit for a recent discovery)
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/i-get-error-9c59-when-updating-internet-explorer/03d4473a-867b-44a5-9a37-913e9a5879cf?page=8&msgId=afe85da0-36e0-4160-860b-d2973e78c8b9
Unfortunately, since then others have quickly stuck a pin in this balloon, finding that it is just one more bump in the road, but at least working around this coding error should change your symptom.
Good luck
Robert Aldwinckle
Thank you very much.
I have tried to create a symbolic link as suggested on a forum but the problem still cannot be solved. The error message from IE11_main.log file is exactly the same as before.
For DISM.Log, here are the details from the started time of the installtion process
2014-05-29 16:53:55, Info DISM DISM.EXE: <----- Starting Dism.exe session ----->
2014-05-29 16:53:55, Info DISM DISM.EXE:
2014-05-29 16:53:55, Info DISM DISM.EXE: Host machine information: OS Version=6.1.7601, Running architecture=amd64, Number of processors=4
2014-05-29 16:53:55, Info DISM DISM.EXE: Executing command line: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1CA88.tmp\IE11-neutral.Downloaded.cab
/quiet /norestart
2014-05-29 16:53:55, Info DISM DISM Provider Store: PID=9144 Getting Provider FolderManager - CDISMProviderStore::GetProvider
2014-05-29 16:53:55, Info DISM DISM Provider Store: PID=9144 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:55, Info DISM DISM Provider Store: PID=9144 Loading Provider from location C:\Windows\System32\Dism\FolderProvider.dll - CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:55, Info DISM DISM Provider Store: PID=9144 Connecting to the provider located at C:\Windows\System32\Dism\FolderProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:55, Info DISM DISM Provider Store: PID=9144 Getting Provider FolderManager - CDISMProviderStore::GetProvider
2014-05-29 16:53:55, Info DISM DISM Provider Store: PID=9144 Provider has previously been initialized. Returning the existing instance. -
CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Info DISM DISM Manager: PID=9144 Successfully loaded the ImageSession at "C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583"
- CDISMManager::LoadImageSession
2014-05-29 16:53:58, Info DISM DISM Image Session: PID=8324 Instantiating the Provider Store. - CDISMImageSession::get_ProviderStore
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Initializing a provider store for the IMAGE session type. - CDISMProviderStore::Final_OnConnect
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\OSProvider.dll
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\OSProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:58, Info DISM DISM OS Provider: PID=8324 Defaulting SystemPath to C:\ - CDISMOSServiceManager::Final_OnConnect
2014-05-29 16:53:58, Info DISM DISM OS Provider: PID=8324 Defaulting Windows folder to C:\Windows - CDISMOSServiceManager::Final_OnConnect
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Attempting to initialize the logger from the Image Session. - CDISMProviderStore::Final_OnConnect
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\LogProvider.dll
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\LogProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Getting Provider OSServices - CDISMProviderStore::GetProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Provider has previously been initialized. Returning the existing instance. -
CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\PEProvider.dll
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Warning DISM DISM Provider Store: PID=8324 Failed to Load the provider: C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\PEProvider.dll.
- CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Failed to get and initialize the PE Provider. Continuing by assuming that it
is not a WinPE image. - CDISMProviderStore::Final_OnConnect
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Provider has previously been initialized. Returning the existing instance. -
CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Info DISM DISM Manager: PID=9144 Image session successfully loaded from the temporary location: C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583
- CDISMManager::CreateImageSession
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Getting Provider OSServices - CDISMProviderStore::GetProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Provider has previously been initialized. Returning the existing instance. -
CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Info CSI 00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe"
: got STATUS_OBJECT_PATH_NOT_FOUND
2014-05-29 16:53:58, Info CSI 00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe"
: got STATUS_SUCCESS
2014-05-29 16:53:58, Info DISM DISM.EXE: Target image information: OS Version=6.1.7601.17592, Image architecture=amd64
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Getting the collection of providers from an image provider store type. - CDISMProviderStore::GetProviderCollection
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\CbsProvider.dll
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\CbsProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:58, Info CSI 00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe"
: got STATUS_OBJECT_PATH_NOT_FOUND
2014-05-29 16:53:58, Info CSI 00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe"
: got STATUS_SUCCESS
2014-05-29 16:53:59, Info DISM DISM Package Manager: PID=8324 Finished initializing the CbsConUI Handler. - CCbsConUIHandler::Initialize
2014-05-29 16:53:59, Info CSI 00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe"
: got STATUS_OBJECT_PATH_NOT_FOUND
2014-05-29 16:53:59, Info CSI 00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe"
: got STATUS_SUCCESS
2014-05-29 16:53:59, Info DISM DISM Package Manager: PID=8324 CBS is being initialized for online use. More information about CBS actions can be
located at: %windir%\logs\cbs\cbs.log - CDISMPackageManager::Initialize
2014-05-29 16:53:59, Info DISM DISM Package Manager: PID=8324 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\MsiProvider.dll
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\MsiProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\IntlProvider.dll
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\IntlProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\DmiProvider.dll
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\DmiProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info CSI 00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe"
: got STATUS_OBJECT_PATH_NOT_FOUND
2014-05-29 16:53:59, Info CSI 00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe"
: got STATUS_SUCCESS
2014-05-29 16:53:59, Info DISM DISM OS Provider: PID=8324 Successfully loaded the hive. - CDISMOSServiceManager::DetermineBootDrive
2014-05-29 16:53:59, Info DISM DISM Driver Manager: PID=8324 Further logs for driver related operations can be found in the target operating system
at %WINDIR%\inf\setupapi.offline.log - CDriverManager::Initialize
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\UnattendProvider.dll
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\UnattendProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\SmiProvider.dll
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\SmiProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\TransmogProvider.dll
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\TransmogProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Provider has previously been initialized. Returning the existing instance. -
CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Getting Provider DISM Unattend Manager - CDISMProviderStore::GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Provider has previously been initialized. Returning the existing instance. -
CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM.EXE: Got the collection of providers. Now enumerating them to build the command table.
2014-05-29 16:53:59, Info DISM DISM.EXE: Attempting to add the commands from provider: DISM Package Manager
2014-05-29 16:53:59, Info DISM DISM.EXE: Succesfully registered commands for the provider: DISM Package Manager.
2014-05-29 16:53:59, Info DISM DISM.EXE: Attempting to add the commands from provider: OSServices
2014-05-29 16:53:59, Info DISM DISM.EXE: Attempting to add the commands from provider: MsiManager
2014-05-29 16:53:59, Info DISM DISM.EXE: Succesfully registered commands for the provider: MsiManager.
2014-05-29 16:53:59, Info DISM DISM.EXE: Attempting to add the commands from provider: IntlManager
2014-05-29 16:53:59, Info DISM DISM.EXE: Succesfully registered commands for the provider: IntlManager.
2014-05-29 16:53:59, Info DISM DISM.EXE: Attempting to add the commands from provider: DriverManager
2014-05-29 16:53:59, Info DISM DISM.EXE: Succesfully registered commands for the provider: DriverManager.
2014-05-29 16:53:59, Info DISM DISM.EXE: Attempting to add the commands from provider: DISM Unattend Manager
2014-05-29 16:53:59, Info DISM DISM.EXE: Succesfully registered commands for the provider: DISM Unattend Manager.
2014-05-29 16:53:59, Info DISM DISM.EXE: Attempting to add the commands from provider: DISM Log Provider
2014-05-29 16:53:59, Info DISM DISM.EXE: Attempting to add the commands from provider: SmiManager
2014-05-29 16:53:59, Info DISM DISM.EXE: Attempting to add the commands from provider: Edition Manager
2014-05-29 16:53:59, Info DISM DISM Transmog Provider: PID=8324 Current image session is [ONLINE] - CTransmogManager::GetMode
2014-05-29 16:53:59, Info DISM DISM.EXE: Succesfully registered commands for the provider: Edition Manager.
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Provider has previously been initialized. Returning the existing instance. -
CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Package Manager: PID=8324 Processing the top level command token(add-package). - CPackageManagerCLIHandler::Private_ValidateCmdLine
2014-05-29 16:53:59, Info DISM DISM Package Manager: PID=8324 Attempting to route to appropriate command handler. - CPackageManagerCLIHandler::ExecuteCmdLine
2014-05-29 16:53:59, Info DISM DISM Package Manager: PID=8324 Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine
2014-05-29 16:53:59, Info DISM DISM Package Manager: PID=8324 Encountered the option "packagepath" with value "C:\Windows\TEMP\IE1CA88.tmp\IE11-neutral.Downloaded.cab"
- CPackageManagerCLIHandler::Private_GetPackagesFromCommandLine
2014-05-29 16:53:59, Info DISM DISM Package Manager: PID=8324 Package Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428
with CBS state 4(CbsInstallStateStaged) being mapped to dism state 3(DISM_INSTALL_STATE_STAGED) - CDISMPackage::LogInstallStateMapping
2014-05-29 16:53:59, Info DISM DISM Package Manager: PID=8324 Initiating Changes on Package with values: 4, 7 - CDISMPackage::Internal_ChangePackageState
2014-05-29 16:54:00, Info DISM PID=4640 Scratch directory set to 'C:\Users\TBG\AppData\Local\Temp\'. - CDISMManager::put_ScratchDir
2014-05-29 16:54:00, Info DISM PID=4640 Successfully loaded the ImageSession at "C:\Windows\System32\Dism" - CDISMManager::LoadImageSession
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Failed to get and initialize the PE Provider. Continuing by assuming that it
is not a WinPE image. - CDISMProviderStore::Final_OnConnect
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Provider has previously been initialized. Returning the existing instance. -
CDISMProviderStore::Internal_GetProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Provider has previously been initialized. Returning the existing instance. -
CDISMProviderStore::Internal_GetProvider
2014-05-29 16:54:00, Info DISM DISM Manager: PID=4640 Successfully created the local image session and provider store. - CDISMManager::CreateLocalImageSession
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Provider has previously been initialized. Returning the existing instance. -
CDISMProviderStore::Internal_GetProvider
2014-05-29 16:54:00, Info DISM DISM.EXE:
2014-05-29 16:54:00, Info DISM DISM.EXE: <----- Starting Dism.exe session ----->
2014-05-29 16:54:00, Info DISM DISM.EXE:
2014-05-29 16:54:00, Info DISM DISM.EXE: Host machine information: OS Version=6.1.7601, Running architecture=amd64, Number of processors=4
2014-05-29 16:54:00, Info DISM DISM.EXE: Executing command line: c:\windows\sysnative\dism.exe
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Getting the collection of providers from a local provider store type. - CDISMProviderStore::GetProviderCollection
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Loading Provider from location C:\Windows\System32\Dism\WimProvider.dll - CDISMProviderStore::Internal_GetProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Connecting to the provider located at C:\Windows\System32\Dism\WimProvider.dll. -
CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Loading Provider from location C:\Windows\System32\Dism\FolderProvider.dll - CDISMProviderStore::Internal_GetProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Connecting to the provider located at C:\Windows\System32\Dism\FolderProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Loading Provider from location C:\Windows\System32\Dism\CompatProvider.dll - CDISMProviderStore::Internal_GetProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Connecting to the provider located at C:\Windows\System32\Dism\CompatProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:54:00, Info DISM DISM.EXE: Got the collection of providers. Now enumerating them to build the command table.
2014-05-29 16:54:00, Info DISM DISM.EXE: Attempting to add the commands from provider: WimManager
2014-05-29 16:54:00, Info DISM DISM.EXE: Getting the help information collection for the provider: WimManager.
2014-05-29 16:54:00, Info DISM DISM.EXE: Registering information from the help collection from provider: WimManager.
2014-05-29 16:54:00, Info DISM DISM.EXE: Succesfully registered the Help Item with topic(wimcommands) and category(localtoplevelhelp) for the provider(WimManager).
2014-05-29 16:54:00, Info DISM DISM.EXE: Succesfully registered the Help Item with topic(cleanup-wim) and category(wimcommands) for the provider(WimManager).
2014-05-29 16:54:00, Info DISM DISM.EXE: Succesfully registered the Help Item with topic(remount-wim) and category(wimcommands) for the provider(WimManager).
2014-05-29 16:54:00, Info DISM DISM.EXE: Succesfully registered the Help Item with topic(mount-wim) and category(wimcommands) for the provider(WimManager).
2014-05-29 16:54:00, Info DISM DISM.EXE: Succesfully registered the Help Item with topic(unmount-wim) and category(wimcommands) for the provider(WimManager).
2014-05-29 16:54:00, Info DISM DISM.EXE: Succesfully registered the Help Item with topic(commit-wim) and category(wimcommands) for the provider(WimManager).
2014-05-29 16:54:00, Info DISM DISM.EXE: Succesfully registered the Help Item with topic(get-wiminfo) and category(wimcommands) for the provider(WimManager).
2014-05-29 16:54:00, Info DISM DISM.EXE: Succesfully registered the Help Item with topic(get-mountedwiminfo) and category(wimcommands) for the
provider(WimManager).
2014-05-29 16:54:00, Info DISM DISM.EXE: Attempting to add the commands from provider: FolderManager
2014-05-29 16:54:00, Info DISM DISM.EXE: Attempting to add the commands from provider: DISM Log Provider
2014-05-29 16:54:00, Info DISM DISM.EXE: Attempting to add the commands from provider: Compatibility Manager
2014-05-29 16:54:00, Info DISM DISM.EXE: Getting the help information collection for the provider: Compatibility Manager.
2014-05-29 16:54:00, Info DISM DISM.EXE: Image session has been closed. Reboot required=no.
2014-05-29 16:54:00, Info DISM DISM.EXE:
2014-05-29 16:54:00, Info DISM DISM.EXE: <----- Ending Dism.exe session ----->
Taweesak Archawamaitreekool -
Windows 7 update fails with error 8000FFFF
I've got a Windows 7 x64 installation that I've had for around three months. Everything has been fine and working up until a few weeks ago. When I run Windows Update it finds updates and allows me to select them, but when I run the install it fails with error 8000FFFF. Update used to work, but then suddenly quit.
I've dug through tons of forum and web sites regarding this specific error, but they all of their solutions do nothing to fix my problem. In frustration I decided to put in a spare hard drive and install Windows 7 from scratch. I did that and the first thing I tried to do after logging in was updates and it failed for the same reason (8000FFF).
I have the same situation with a Windows Storage Server 2008 x64 that I have as well. It has been runing for about six months or more and updates were working fine. Then update started failing for the same or some other reason about the same time. On this machine I can start the update and see it report a percentage downloading the update. It gets to about 5 or 6 percent and then fails.
Is there some possible networking issue at play in my situation? I have earlier Windows versions (XP, XP64, Svr 2003 and Svr 2003 R2) and updates work fine on those. I know those are using a different mechanism, but I do not notice any other kind of networking issues from my house to the Internet. I have not changed anything or any settings in my firewall at all. Is there some specific protocol, port or something that has to work prefectly in order for the new Windows update to work?
All of my machines are pretty much Intel based. Win7 box is a Core2Duo on an EVGA 680i motherboard. The servers are Intel Xeons with Intel motherboards, chipsets and nics.
Thanks for any advice and helpWow, suddenly I have the same bizarre error at 11% of downloading, then error #8000FFFF.
Fix IT, registry keys and SoftwareDistribution folder cleaning, uninstalling previous updates, manual downloading of appropriate updates and attempt do install it and creating/deleting user profiles - don't work at all.
Any new ideas?
Thanks,
Win7 x64 SP1
Package KB2633873 failed to be changed to the Installed state.
Status: 0x8e5e0408.Windows update "Security Update for Windows (KB2633873)" could not be installed because of error 2388526088 "" (Command line: ""C:\Windows\system32\wusa.exe" "C:\Users\Wiewior\Downloads\Windows6.1-KB2633873-x64.msu"
Package KB2645640 failed to be changed to the Installed state. Status: 0x8e5e0408.
Windows update "Security Update for Windows (KB2645640)" could not be installed because of error 2388526088 "" (Command line: ""C:\Windows\system32\wusa.exe" "C:\Users\Wiewior\Downloads\Windows6.1-KB2645640-x64.msu" -
ITunes 10.5.3 update failes to install
Window 7 64-bit currently running iTunes10.5.2.11
Every time i try and run the update for iTunes 10.5.3.3 x64 installer, it goes so far as to ask where to install (yes I ran the download manually after the automatic update failed a few times).
Each time it failes almost immeadiately with the error:
"The installer encountered errors before iTunes could be configured.
Errors occured during installation. Your system has not been modified.
Please run the installer again, or click Finish to exit."
I noticed a few things.
a) The version number in about iTunes does not show the x64 after it like the splash screen for 10.5.3
b) My iTunes is installed in Program Files (x86) which is where 32 bit versions generally get installed.
So do I currently have the 32 bit version installed and the auto installer is tring to update it to the 64 bit and that is why it fails?
I've tried run the install to Program Files instead of Program Files (x86). Fails just the same. Do I need to uninstall iTunes and reinstall to get the update to work?
Or is the 10.5.3 install just borked?Try downloading the package for new installs. the update package failed, but the new install package worked for me without any trouble.
History:
I began this trouble shooting exercise by selecting Download Only through the Apple Update applet. Running the msi manually did not resolve the problem. In fact, it was more frustrating because the download package would disappear after running even though it failed, and I had to download it again. "Cleanup" I suppose. <frown>
I followed advice to remove the Apple Software Update program, reboot and re-run the msi. That did not resolve the failure.
I then followed advice to set permissions for Administrators on registry key HKLM\Software\Micorosoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Com ponents
then reboot and run the update msi again. This also did not resolve the failure.
I downloaded the installer from the Apple download site as though it were a fresh install, and - voila! - it installed correctly and all content and settings were preserved. Hopefully that is all that is needed, not the steps above. Let me know! http://www.apple.com/itunes/download/ -
IE 10 and 11 error install failure ERROR: "Neutral package installation failed"
This is a 2008 R2 physical server with all available patches installed and SFC recently run.
00:00.000: ====================================================================
00:00.000: Started: 2014/01/16 (Y/M/D) 11:52:19.750 (local)
00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.016: Command line: "C:\Users\{user}\Desktop\IE11-Windows6.1-x64-en-us.exe"
00:00.016: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.016: INFO: Previous version of Internet Explorer: 9.0.8112.16526
00:00.016: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.016: INFO: ...and 11.1.0.0...
00:00.016: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.016: INFO: iexplore.exe version check success. Install can proceed.
00:00.016: INFO: Operating System: Windows Server: 6.1.7601 (Service Pack 1)
00:00.016: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.016: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.016: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:00.219: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.546: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE182A.tmp\Spelling_en.msu.
00:00.546: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.562: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE182A.tmp\Hyphenation_en.msu.
00:00.562: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:01.467: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:01.810: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:01.826: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE182A.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE182A.tmp\IE11-support\HardwareBlockingList.xml"
00:01.919: INFO: Hardware support check succeeded. Installation will continue.
00:01.919: INFO: Windows 7 operating system detected.
00:01.919: INFO: Service pack major: 1
00:01.919: INFO: Service pack minor: 0
00:01.919: INFO: Service pack name: Service Pack 1
00:01.935: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:01.935: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:01.935: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:01.966: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:01.966: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:01.966: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:01.966: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:01.982: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
00:02.013: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:54.258: INFO: Waiting for 0 prerequisite downloads.
00:54.258: INFO: The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
00:54.258: INFO: Waiting for 0 language pack downloads.
00:54.258: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
00:54.273: INFO: No reboot logic message NrApiStart(0), lParam=0x002a2778 returned 0x00000000.
00:54.492: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:54.492: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:54.492: INFO: Installing with the extracted package. C:\Windows\TEMP\IE182A.tmp\IE11-neutral.Extracted.cab
00:54.492: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE182A.tmp\IE11-neutral.Extracted.cab /quiet /norestart
01:21.792: INFO: Process exit code 0x00000002 (2) [The system cannot find the file specified. ]
01:21.792: ERROR: Neutral package installation failed (exit code = 0x00000002 (2)).
01:21.792: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
01:21.792: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
01:21.807: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
01:21.807: INFO: Waiting for Active Setup to complete.
01:21.807: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:26.815: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:31.823: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:37.298: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:42.306: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:47.314: INFO: Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})PS C:\Windows> DIR -FILTER vbscript.DLL -RECURSE -NAME | get-item | select -expandproperty VersionInfo | sort-object FileVersion, FileName | ft File
Version, FileName -Autosize
FileVersion FileName
5.8.7601.16978 C:\Windows\System32\vbscript.dll
5.8.7601.16978 C:\Windows\SysWOW64\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7600.16385_none_a44ef4f6479809f0\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7601.17514_none_a68008be44868d8a\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16450_none_bcd6d18300a40070\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16455_none_bcdbd2f5009f7f23\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16476_none_bcc7336700aed05c\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16526_none_bcfd44e9008641ce\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20562_none_bd579ef619c7eed9\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20586_none_bd46004619d48c17\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20637_none_bd7d121219ab16e0\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7600.16385_none_aea39f487bf8cbeb\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7601.17514_none_b0d4b31078e74f85\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16450_none_c72b7bd53504c26b\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16455_none_c7307d473500411e\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16476_none_c71bddb9350f9257\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16526_none_c751ef3b34e703c9\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20562_none_c7ac49484e28b0d4\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20586_none_c79aaa984e354e12\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20637_none_c7d1bc644e0bd8db\vbscript.dll
PS C:\Windows> get-item -path ".\SysWOW64\vbscript.dll" | fl *
PSPath : Microsoft.PowerShell.Core\FileSystem::C:\Windows\SysWOW64\vbscript.dll
PSParentPath : Microsoft.PowerShell.Core\FileSystem::C:\Windows\SysWOW64
PSChildName : vbscript.dll
PSDrive : C
PSProvider : Microsoft.PowerShell.Core\FileSystem
PSIsContainer : False
VersionInfo : File: C:\Windows\SysWOW64\vbscript.dll
InternalName: vbscript.dll
OriginalFilename: vbscript.dll.mui
FileVersion: 5.8.7601.16978
FileDescription: Microsoft r VBScript
Product: Microsoft r VBScript
ProductVersion: 5.8.7601.16978
Debug: False
Patched: False
PreRelease: False
PrivateBuild: False
SpecialBuild: False
Language: English (United States)
BaseName : vbscript
Mode : -a---
Name : vbscript.dll
Length : 420864
DirectoryName : C:\Windows\SysWOW64
Directory : C:\Windows\SysWOW64
IsReadOnly : False
Exists : True
FullName : C:\Windows\SysWOW64\vbscript.dll
Extension : .dll
CreationTime : 1/15/2014 2:37:08 PM
CreationTimeUtc : 1/15/2014 7:37:08 PM
LastAccessTime : 1/15/2014 2:37:08 PM
LastAccessTimeUtc : 1/15/2014 7:37:08 PM
LastWriteTime : 11/14/2013 5:38:16 PM
LastWriteTimeUtc : 11/14/2013 10:38:16 PM
Attributes : Archive -
Windows Server 2008 R2 updates fail - error code 80071A30
One of our windows 2008 servers has recently failed to install any updates.
I have tried the following solutions but non have worked.
1. Cleaning up the SoftwareDistribution folder.
2. Fixed some errors using WindowsUpdateDiagnostic.diagcab
3. Installed the System update readiness tool. the CheckSUR.log detects no errors.
Still all updates fail with error code 80071A30
Here's a link to the CBS.log and CheckSUR.log
http://speedy.sh/WHYkP/logs.7z
It may be worth mentioning that WSUS is installed on this machine. When updateing, cabs are downloaded from itself and it has always been like this without any problem. I have even tried updating directly from Microsoft servers without success. There is
though a difference when checking for updates directly from Microsoft in which the windows update first asks to update itself. the same error occurs anyway.Here's the first 130 lines of CBS.log
2014-09-20 15:59:35, Info CBS Starting TrustedInstaller initialization.
2014-09-20 15:59:35, Info CBS Loaded Servicing Stack v6.1.7601.17592 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\cbscore.dll
2014-09-20 15:59:36, Info CSI 00000001@2014/9/20:11:29:36.467 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7feeef9f0ad @0x7feef259849 @0x7feef2234e3 @0xfff0e97c @0xfff0d799
@0xfff0db2f)
2014-09-20 15:59:36, Info CBS Could not load SrClient DLL from path: SrClient.dll. Continuing without system restore points.
2014-09-20 15:59:36, Info CSI 00000002@2014/9/20:11:29:36.467 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7feeef9f0ad @0x7feef2a6816 @0x7feef272aac @0x7feef2235b9 @0xfff0e97c
@0xfff0d799)
2014-09-20 15:59:36, Info CSI 00000003@2014/9/20:11:29:36.467 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7feeef9f0ad @0x7fef7778738 @0x7fef7778866 @0xfff0e474 @0xfff0d7de
@0xfff0db2f)
2014-09-20 15:59:36, Info CBS Ending TrustedInstaller initialization.
2014-09-20 15:59:36, Info CBS Starting the TrustedInstaller main loop.
2014-09-20 15:59:36, Info CBS TrustedInstaller service starts successfully.
2014-09-20 15:59:36, Info CBS SQM: Initializing online with Windows opt-in: False
2014-09-20 15:59:36, Info CBS SQM: Cleaning up report files older than 10 days.
2014-09-20 15:59:36, Info CBS SQM: Requesting upload of all unsent reports.
2014-09-20 15:59:36, Info CBS SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2014-09-20 15:59:36, Info CBS SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2014-09-20 15:59:36, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2014-09-20 15:59:36, Info CBS SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2014-09-20 15:59:36, Info CBS No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2014-09-20 15:59:36, Info CBS NonStart: Checking to ensure startup processing was not required.
2014-09-20 15:59:36, Info CSI 00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0xd9f6f0
2014-09-20 15:59:36, Info CSI 00000005 Creating NT transaction (seq 1), objectname [6]"(null)"
2014-09-20 15:59:36, Info CSI 00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x1f0
2014-09-20 15:59:36, Info CSI 00000007@2014/9/20:11:29:36.467 CSI perf trace:
CSIPERF:TXCOMMIT;451
2014-09-20 15:59:36, Info CBS NonStart: Success, startup processing not required as expected.
2014-09-20 15:59:36, Info CBS Startup processing thread terminated normally
2014-09-20 15:59:36, Info CSI 00000008 CSI Store 1584208 (0x0000000000182c50) initialized
2014-09-20 15:59:36, Info CBS Session: 30397638_679184229 initialized by client WindowsUpdateAgent.
2014-09-20 15:59:36, Info CBS Read out cached package applicability for package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, ApplicableState: 112, CurrentState:64
2014-09-20 15:59:38, Info CBS Session: 30397638_703676072 initialized by client WindowsUpdateAgent.
2014-09-20 15:59:39, Info CBS Read out cached package applicability for package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, ApplicableState: 112, CurrentState:64
2014-09-20 15:59:39, Info CBS Session: 30397638_708980038 initialized by client WindowsUpdateAgent.
2014-09-20 15:59:39, Info DPX Started DPX phase: Resume and Download Job
2014-09-20 15:59:39, Info DPX Started DPX phase: Apply Deltas Provided In File
2014-09-20 15:59:39, Info DPX Ended DPX phase: Apply Deltas Provided In File
2014-09-20 15:59:39, Info DPX Started DPX phase: Apply Deltas Provided In File
2014-09-20 15:59:40, Info DPX Ended DPX phase: Apply Deltas Provided In File
2014-09-20 15:59:40, Info DPX Ended DPX phase: Resume and Download Job
2014-09-20 15:59:40, Info CBS Opened cabinet package, package directory: C:\Windows\SoftwareDistribution\Download\879f71a4d803dabbe2d84ba4a3747100\, sandbox location: \\?\C:\Windows\SoftwareDistribution\Download\879f71a4d803dabbe2d84ba4a3747100\inst\,
cabinet location: \\?\C:\Windows\SoftwareDistribution\Download\879f71a4d803dabbe2d84ba4a3747100\windows6.1-kb2982378-x64.cab, manifest location: \\?\C:\Windows\SoftwareDistribution\Download\879f71a4d803dabbe2d84ba4a3747100\inst\update.mum
2014-09-20 15:59:40, Info DPX Started DPX phase: Resume and Download Job
2014-09-20 15:59:40, Info DPX Started DPX phase: Apply Deltas Provided In File
2014-09-20 15:59:40, Info DPX Ended DPX phase: Apply Deltas Provided In File
2014-09-20 15:59:40, Info DPX Ended DPX phase: Resume and Download Job
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~ar-SA~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~sk-SK~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~sl-SI~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~th-TH~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~hr-HR~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~bg-BG~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~ro-RO~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~sr-LATN-CS~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~et-EE~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~uk-UA~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~lt-LT~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~lv-LV~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~cs-CZ~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~da-DK~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~de-DE~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~el-GR~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~es-ES~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~fi-FI~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~he-IL~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~hu-HU~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~it-IT~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~ja-JP~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~ko-KR~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~nb-NO~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~nl-NL~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~pl-PL~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~pt-PT~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~ru-RU~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~sv-SE~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~tr-TR~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~zh-CN~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~zh-TW~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~zh-HK~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-Package~31bf3856ad364e35~amd64~~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-CredentialManagementRole~31bf3856ad364e35~amd64~ar-SA~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-CredentialManagementRole~31bf3856ad364e35~amd64~en-US~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, parent found: Microsoft-Windows-CredentialManagementRole~31bf3856ad364e35~amd64~en-US~6.1.7601.17514,
state: Installed
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, disposition state from detectParent: Installed
2014-09-20 15:59:40, Info CBS Appl: Evaluating package applicability for package Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, applicable state: Installed
2014-09-20 15:59:40, Info CBS Exec: Asynchrous operation, session completes later
2014-09-20 15:59:40, Info CBS Asynchronous Session: 30397638_708980038 finalized. [HRESULT = 0x00000000 - S_OK]
2014-09-20 15:59:40, Info CBS Blocked system sleep; prior state: 0x80000000
2014-09-20 15:59:40, Info CBS Exec: Processing started. Client: WindowsUpdateAgent, Session: 30397638_708980038, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0
2014-09-20 15:59:40, Info CBS Exec: Using execution sequence: 693
2014-09-20 15:59:40, Info CBS Reboot mark refs incremented to: 1
2014-09-20 15:59:40, Info CBS Disabling LKG boot option
2014-09-20 15:59:40, Info CBS Client specifies CbsMovePayload, or client is Windows Update, will move payload to system. -
10.4.8 update failed, I now have mac os with serial number, no version
Tried to update my iBook G3 700MHz to 10.4.8 but the update failed. Software update told me that I could try running the updater again from the Trash which did not work (even after moving the file from the Trash and running it from the desktop).
If I try running the updater (delta or combo, downloaded from apple.com) I only get a message telling me that there was some kind of JavaScript error and that the package cannot be installed.
According to apple > About this computer I don't have any version of Mac os, there is just a serial number there that I have never seen before. The serial number is where 10.4.8 would normally be.
At the bottom of the popup it only says "(c) & tm", I believe it should read "c & tm Apple Computer".
Disc Utility cannot repair permissions on my start-up drive because the button is greyed out. It seems as if Disc utility cannot find any version of Mac os on my single partition. I have no other harddrives or partitions attached to the ibook btw.
The iBook starts up just fine and Mac os works though. I'm using the iBook now. All programs that do not check the OS version work fine too, but BBEdit does not start since it "requires mac os 10.3.5 or later" and Disc utility does not want to repair permissions since it thinks I have no mac os installed.
Any idea how to reset or repair the version number except reinstalling mac os?
I did an update on my G5 powermac and that worked just fine so I can probably copy files from there if I only knew which ones to copy.
iBook G3 Mac OS X (10.4)Hi-
Sorry you're having problems. Me too, but not quite as severe as yours. Was running 10.4.7 on a TiBook 800, 37 GB free space. Ran from the autoinstaller and it failed the same way yours did and suggested I run the package that was in the trash. I pulled that out and first ran disk utility. It fixed some permissions but I was unable to run the 'repair' as it was greyed out (the 'verify' came up w/ errors and said the disk needed repaired). I started up in single user mode and ran fsck -fy. This was able to fix the disk and resolve all (disk) errors.
Reran the updater by double-clicking on the package but it fails the same way. My info under the blue apple icon is unchanged from before I ran the updater (not as severe as your problem). But I'm just waiting for more info or a new release from Apple. I don't want to find a way to force this update and end up in worse trouble.
This is not the stock disk that came from Apple, I've upgraded it. I haven't noticed any other problems w/ the computer's behavior.
Good luck and let me know if you find a fix.
PB Ti G4 / 800 Mac OS X (10.4.2) -
10.4.7 Update Failed, Now Software Update Broken
I tried to update from 10.4.6 to 10.4.7, but the update failed. I then tried the update via the package that was downloaded. No luck. Now, when I try to launch Software Update, it dies.
Any help would be great appreciated. I am pretty much a newbie at OS X (1.5 years), after using Windows for 15 years.
Here is the error report. Notice that it says I am running 10.4.7
Date/Time: 2006-07-03 17:28:51.113 -0500
OS Version: 10.4.7 (Build 8J135)
Report Version: 4
Command: Software Update
Path: /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update
Parent: WindowServer [67]
Version: 2.0.3 (2.0.4)
Build Version: 197
Project Name: SoftwareUpdate
Source Version: 1350000
PID: 2157
Thread: Unknown
Link (dyld) error:
image not found /System/Library/Frameworks/IOKit.framework/IOKit
Model: PowerMac8,1, BootROM 5.2.2f4, 1 processors, PowerPC G5 (3.0), 1.8 GHz, 2 GB
Graphics: GeForce FX 5200, GeForce FX 5200, AGP, 64 MB
iMac G5 rev. A Mac OS X (10.4.6) 2GB RAMHello Chad:
You do need to run repair disk from your software install DVD (you cannot repair a boot drive from the same drive). If that fails to repair errors, you have a couple of options.
Alsoft's DiskWarrior is the "gold standard" of directory repair (pricey at about $90, but worth it).
If you used a program like SuperDuper to create a bootable clone on your external HD, you simply need to restore it. If you do not have a bootable clone, you really cannot restore from the external HD.
If you do have your data backed up in some fashion (but not a bootable clone), I would suggest you run an archive and install (see above). A&I will install a fresh copy of OS X (you would have to update it, of course) and also preserves your own programs, files, and settings.
Barry -
Windows Update fails with 80072EFE on Windows 8.1
Checking for updates fails on Windows 8.1 with error 80072EFE. Connectivity is normal, Antivirus apart from Defender is not installed. DNS Caches were flushed. The following is in the windowsupdate.log:
Please advice.
2014-03-18 07:40:04:140 1092 19a4 AU Triggering AU detection through DetectNow API
2014-03-18 07:40:04:140 1092 19a4 AU Additional Service {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} with Approval type {Scheduled} added to AU services list
2014-03-18 07:40:04:140 1092 19a4 AU Triggering Online detection (interactive)
2014-03-18 07:40:04:142 1092 b30 AU #############
2014-03-18 07:40:04:142 1092 b30 AU ## START ## AU: Search for updates
2014-03-18 07:40:04:142 1092 b30 AU #########
2014-03-18 07:40:04:142 1092 b30 AU Additional Service {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} with Approval type {Scheduled} added to AU services list
2014-03-18 07:40:04:143 1092 b30 IdleTmr WU operation (CSearchCall::Init ID 10) started; operation # 37518; does use network; is not at background priority
2014-03-18 07:40:04:143 1092 b30 IdleTmr Incremented PDC RefCount for Network to 1
2014-03-18 07:40:04:143 1092 b30 IdleTmr Incremented idle timer priority operation counter to 2
2014-03-18 07:40:04:143 1092 b30 Agent *** START *** Queueing Finding updates [CallerId = AutomaticUpdatesWuApp Id = 10]
2014-03-18 07:40:04:143 1092 b30 AU <<## SUBMITTED ## AU: Search for updates [CallId = {C4CCE4EC-152F-4071-98D7-DA84CC111121} ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}]
2014-03-18 07:40:04:143 1092 1448 Agent *** END *** Queueing Finding updates [CallerId = AutomaticUpdatesWuApp Id = 10]
2014-03-18 07:40:04:144 1092 1448 Agent *************
2014-03-18 07:40:04:144 1092 1448 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdatesWuApp Id = 10]
2014-03-18 07:40:04:144 1092 1448 Agent *********
2014-03-18 07:40:04:144 1092 1448 Agent * Online = Yes; Ignore download priority = No
2014-03-18 07:40:04:144 1092 1448 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2014-03-18 07:40:04:144 1092 1448 Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2014-03-18 07:40:04:144 1092 1448 Agent * Search Scope = {Machine & All Users}
2014-03-18 07:40:04:144 1092 1448 Agent * Caller SID for Applicability: S-1-5-21-3319790093-2107223747-1777061849-1003
2014-03-18 07:40:04:144 1092 1448 EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL: "7971f918-a847-4430-9279-4a52d1efe18d"
2014-03-18 07:40:04:147 1092 1448 EP Got 7971F918-A847-4430-9279-4A52D1EFE18D redir Client/Server URL: "https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx"
2014-03-18 07:40:04:149 1092 1448 Setup Checking for agent SelfUpdate
2014-03-18 07:40:04:149 1092 1448 Setup Client version: Core: 7.9.9600.16422 Aux: 7.9.9600.16384
2014-03-18 07:40:04:150 1092 1448 EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SelfUpdate URL: "https://fe2.update.microsoft.com/v10/3/windowsupdate/selfupdate"
2014-03-18 07:40:04:342 1092 1448 Misc WARNING: Send failed with hr = 80072efe.
2014-03-18 07:40:04:343 1092 1448 Misc WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
2014-03-18 07:40:04:343 1092 1448 Misc WARNING: Send request failed, hr:0x80072efe
2014-03-18 07:40:04:343 1092 1448 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://fe2.update.microsoft.com/v10/3/windowsupdate/selfupdate/wuident.cab>. error 0x80072efe
2014-03-18 07:40:04:343 1092 1448 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2014-03-18 07:40:04:343 1092 1448 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2014-03-18 07:40:04:343 1092 1448 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2014-03-18 07:40:04:521 1092 1448 Misc WARNING: Send failed with hr = 80072efe.
2014-03-18 07:40:04:521 1092 1448 Misc WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
2014-03-18 07:40:04:521 1092 1448 Misc WARNING: Send request failed, hr:0x80072efe
2014-03-18 07:40:04:521 1092 1448 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://fe2.update.microsoft.com/v10/3/windowsupdate/selfupdate/wuident.cab>. error 0x80072efe
2014-03-18 07:40:04:521 1092 1448 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2014-03-18 07:40:04:521 1092 1448 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2014-03-18 07:40:04:521 1092 1448 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2014-03-18 07:40:04:692 1092 1448 Misc WARNING: Send failed with hr = 80072efe.
2014-03-18 07:40:04:692 1092 1448 Misc WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
2014-03-18 07:40:04:693 1092 1448 Misc WARNING: Send request failed, hr:0x80072efe
2014-03-18 07:40:04:693 1092 1448 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://fe2.update.microsoft.com/v10/3/windowsupdate/selfupdate/wuident.cab>. error 0x80072efe
2014-03-18 07:40:04:693 1092 1448 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2014-03-18 07:40:04:693 1092 1448 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2014-03-18 07:40:04:693 1092 1448 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2014-03-18 07:40:04:864 1092 1448 Misc WARNING: Send failed with hr = 80072efe.
2014-03-18 07:40:04:864 1092 1448 Misc WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
2014-03-18 07:40:04:864 1092 1448 Misc WARNING: Send request failed, hr:0x80072efe
2014-03-18 07:40:04:864 1092 1448 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://fe2.update.microsoft.com/v10/3/windowsupdate/selfupdate/wuident.cab>. error 0x80072efe
2014-03-18 07:40:04:864 1092 1448 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2014-03-18 07:40:04:865 1092 1448 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2014-03-18 07:40:04:865 1092 1448 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2014-03-18 07:40:04:865 1092 1448 Misc WARNING: DownloadFileInternal failed for https://fe2.update.microsoft.com/v10/3/windowsupdate/selfupdate/wuident.cab: error 0x80072efe
2014-03-18 07:40:04:865 1092 1448 Setup WARNING: SelfUpdate check failed to download package information, error = 0x80072EFE
2014-03-18 07:40:04:865 1092 1448 Setup FATAL: SelfUpdate check failed, err = 0x80072EFE
2014-03-18 07:40:04:865 1092 1448 Agent * WARNING: Skipping scan, self-update check returned 0x80072EFE
2014-03-18 07:40:04:866 1092 1448 Agent * WARNING: Exit code = 0x80072EFE
2014-03-18 07:40:04:866 1092 1448 Agent *********
2014-03-18 07:40:04:866 1092 1448 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdatesWuApp Id = 10]
2014-03-18 07:40:04:866 1092 1448 Agent *************
2014-03-18 07:40:04:866 1092 1448 Agent WARNING: WU client failed Searching for update with error 0x80072efe
2014-03-18 07:40:04:866 1092 1448 IdleTmr WU operation (CSearchCall::Init ID 10, operation # 37518) stopped; does use network; is not at background priority
2014-03-18 07:40:04:866 1092 1448 IdleTmr Decremented PDC RefCount for Network to 0
2014-03-18 07:40:04:866 1092 1448 IdleTmr Decremented idle timer priority operation counter to 1
2014-03-18 07:40:04:867 1092 c54 AU >>## RESUMED ## AU: Search for updates [CallId = {C4CCE4EC-152F-4071-98D7-DA84CC111121} ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}]
2014-03-18 07:40:04:867 1092 c54 AU # WARNING: Search callback failed, result = 0x80072EFE
2014-03-18 07:40:04:867 1092 c54 AU #########
2014-03-18 07:40:04:867 1092 c54 AU ## END ## AU: Search for updates [CallId = {C4CCE4EC-152F-4071-98D7-DA84CC111121} ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}]
2014-03-18 07:40:04:867 1092 c54 AU #############
2014-03-18 07:40:04:867 1092 c54 AU All AU searches complete.
2014-03-18 07:40:04:867 1092 c54 AU # WARNING: Failed to find updates with error code 80072efe
2014-03-18 07:40:04:868 1092 c54 AU AU setting next detection timeout to 2014-03-18 11:40:04
2014-03-18 07:40:04:869 1092 c54 AU # Publishing WNF Per user update count event Count: 5 SID {S-1-5-21-3319790093-2107223747-1777061849-1003} Service {7971F918-A847-4430-9279-4A52D1EFE18D}
2014-03-18 07:40:04:869 1092 c54 AU # Publishing WNF Per user update count event Count: 0 SID {S-1-5-21-3319790093-2107223747-1777061849-1003} Service {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}Incidentally the link that this mentioned in the log file works fine when I open it in Internet Explorer:
2014-03-18 12:04:16:095 1076 1830 SLS Retrieving SLS response from server...
2014-03-18 12:04:16:095 1076 1830 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=41&L=en-GB;de-DE;nl-NL&P=&PT=0x30&WUA=7.9.9600.16422
2014-03-18 12:04:16:237 1076 1830 Misc WARNING: Send failed with hr = 80072efe.
2014-03-18 12:04:16:237 1076 1830 Misc WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
2014-03-18 12:04:16:237 1076 1830 Misc WARNING: Send request failed, hr:0x80072efe
2014-03-18 12:04:16:237 1076 1830 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=41&L=en-GB;de-DE;nl-NL&P=&PT=0x30&WUA=7.9.9600.16422>. error 0x80072efe
2014-03-18 12:04:16:237 1076 1830 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2014-03-18 12:04:16:237 1076 1830 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2014-03-18 12:04:16:237 1076 1830 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
Opened in IE11 the URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=41&L=en-GB;de-DE;nl-NL&P=&PT=0x30&WUA=7.9.9600.16422
opens a file called environment.cab -
Below is the log.
00:00.000: ====================================================================
00:00.063: Started: 2014/05/29 (Y/M/D) 16:48:19.266 (local)
00:00.094: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.125: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
00:00.156: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.203: INFO: Previous version of Internet Explorer: 8.0.7601.17514
00:00.234: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.266: INFO: ...and 11.1.0.0...
00:00.297: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.312: INFO: iexplore.exe version check success. Install can proceed.
00:00.328: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.344: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.359: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.390: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:00.671: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.780: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1299F.tmp\Spelling_en.msu.
00:00.796: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.812: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1299F.tmp\Hyphenation_en.msu.
00:00.843: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:03.276: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:03.323: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1299F.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1299F.tmp\IE11-support\HardwareBlockingList.xml"
00:03.573: INFO: Hardware support check succeeded. Installation will continue.
00:03.588: INFO: Windows 7 operating system detected.
00:03.604: INFO: Service pack major: 1
00:03.620: INFO: Service pack minor: 0
00:03.635: INFO: Service pack name: Service Pack 1
00:03.713: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)
00:03.869: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll. The file does not exist.
00:03.900: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.17514 >= 6.1.7601.17727 (False)
00:03.932: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7600.16385 >= 6.1.7601.17617 (False)
00:03.963: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.17514 >= 6.1.7601.17888 (False)
00:03.978: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:04.010: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.17514 >= 6.1.7601.18010 (False)
00:04.056: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.17514 >= 6.1.7601.18254 (False)
00:04.119: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7600.16385 >= 6.1.7601.18247 (False)
00:07.052: INFO: IE Setup prerequisite package for KB2834140 included: C:\Windows\TEMP\IE1299F.tmp\KB2834140_amd64.cab
00:07.083: INFO: IE Setup prerequisite package for KB2834140 included: C:\Windows\TEMP\IE1299F.tmp\KB2834140_amd64.cab
00:07.114: INFO: A local copy of the KB2834140 installation package has been copied to KB2834140_amd64.MSU.
00:07.130: INFO: IE Setup prerequisite package for KB2670838 included: C:\Windows\TEMP\IE1299F.tmp\KB2670838_amd64.cab
00:07.145: INFO: IE Setup prerequisite package for KB2670838 included: C:\Windows\TEMP\IE1299F.tmp\KB2670838_amd64.cab
00:07.176: INFO: A local copy of the KB2670838 installation package has been copied to KB2670838_amd64.CAB.
00:07.192: INFO: IE Setup prerequisite package for KB2639308 included: C:\Windows\TEMP\IE1299F.tmp\KB2639308_amd64.cab
00:07.223: INFO: IE Setup prerequisite package for KB2639308 included: C:\Windows\TEMP\IE1299F.tmp\KB2639308_amd64.cab
00:07.239: INFO: A local copy of the KB2639308 installation package has been copied to KB2639308_amd64.CAB.
00:07.270: INFO: IE Setup prerequisite package for KB2533623 included: C:\Windows\TEMP\IE1299F.tmp\KB2533623_amd64.cab
00:07.286: INFO: IE Setup prerequisite package for KB2533623 included: C:\Windows\TEMP\IE1299F.tmp\KB2533623_amd64.cab
00:07.317: INFO: A local copy of the KB2533623 installation package has been copied to KB2533623_amd64.MSU.
00:07.348: INFO: IE Setup prerequisite package for KB2731771 included: C:\Windows\TEMP\IE1299F.tmp\KB2731771_amd64.cab
00:07.364: INFO: IE Setup prerequisite package for KB2731771 included: C:\Windows\TEMP\IE1299F.tmp\KB2731771_amd64.cab
00:07.395: INFO: A local copy of the KB2731771 installation package has been copied to KB2731771_amd64.CAB.
00:07.410: INFO: IE Setup prerequisite package for KB2729094 included: C:\Windows\TEMP\IE1299F.tmp\KB2729094_amd64.cab
00:07.442: INFO: IE Setup prerequisite package for KB2729094 included: C:\Windows\TEMP\IE1299F.tmp\KB2729094_amd64.cab
00:07.473: INFO: A local copy of the KB2729094 installation package has been copied to KB2729094_amd64.MSU.
00:07.488: INFO: IE Setup prerequisite package for KB2786081 included: C:\Windows\TEMP\IE1299F.tmp\KB2786081_amd64.cab
00:07.520: INFO: IE Setup prerequisite package for KB2786081 included: C:\Windows\TEMP\IE1299F.tmp\KB2786081_amd64.cab
00:07.535: INFO: A local copy of the KB2786081 installation package has been copied to KB2786081_amd64.CAB.
00:07.566: INFO: IE Setup prerequisite package for KB2888049 included: C:\Windows\TEMP\IE1299F.tmp\KB2888049_amd64.cab
00:07.613: INFO: IE Setup prerequisite package for KB2888049 included: C:\Windows\TEMP\IE1299F.tmp\KB2888049_amd64.cab
00:07.629: INFO: A local copy of the KB2888049 installation package has been copied to KB2888049_amd64.MSU.
00:07.691: INFO: IE Setup prerequisite package for KB2882822 included: C:\Windows\TEMP\IE1299F.tmp\KB2882822_amd64.cab
00:07.800: INFO: IE Setup prerequisite package for KB2882822 included: C:\Windows\TEMP\IE1299F.tmp\KB2882822_amd64.cab
00:07.832: INFO: A local copy of the KB2882822 installation package has been copied to KB2882822_amd64.MSU.
00:07.863: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE1299F.tmp\IE-Spelling-en.cab
00:07.894: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE1299F.tmp\IE-Hyphenation-en.cab
00:08.066: INFO: Waiting for 9 prerequisite downloads.
00:08.081: INFO: Prerequisite download processes have completed. Starting Installation of 9 prerequisites.
00:08.128: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2834140_amd64.cab /quiet /norestart
00:38.049: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
00:38.080: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2670838_amd64.cab /quiet /norestart
02:22.117: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
02:22.164: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2639308_amd64.cab /quiet /norestart
02:59.199: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
02:59.230: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2533623_amd64.cab /quiet /norestart
03:38.074: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
03:38.121: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2731771_amd64.cab /quiet /norestart
04:24.765: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
04:24.796: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2729094_amd64.cab /quiet /norestart
04:56.652: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
04:56.683: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2786081_amd64.cab /quiet /norestart
05:01.972: INFO: Process exit code 0x00000000 (0) [The operation completed successfully. ]
05:02.003: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2888049_amd64.cab /quiet /norestart
05:38.164: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
05:38.179: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2882822_amd64.cab /quiet /norestart
06:22.702: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
06:22.749: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
06:22.780: INFO: Waiting for 0 language pack downloads.
06:22.796: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
06:23.030: INFO: No reboot logic message NrApiStart(0), lParam=0x000227e8 returned 0x00000000.
06:24.184: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
06:24.200: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
06:24.231: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1299F.tmp\IE11-neutral.Downloaded.cab
06:24.246: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
07:49.860: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
07:49.922: INFO: Setting registry to check if Internet Explorer is the default browser on first run: SUCCESS.
07:49.953: INFO: Preparing to install Spelling_en.msu using C:\Windows\TEMP\IE1299F.tmp\Spelling_en.msu
07:50.031: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\Spelling_en\Windows6.3-KB2849696-x86.cab /quiet /norestart
08:41.933: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
08:41.964: INFO: Preparing to install Hyphenation_en.msu using C:\Windows\TEMP\IE1299F.tmp\Hyphenation_en.msu
08:42.042: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\Hyphenation_en\Windows6.3-KB2849697-x86.cab /quiet /norestart
09:32.758: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
09:32.789: INFO: Preparing to install IE-Spelling-en.cab using C:\Windows\TEMP\IE1299F.tmp\IE-Spelling-en.cab
09:32.820: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\IE-Spelling-en.cab /quiet /norestart
09:49.372: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
09:49.388: INFO: Preparing to install IE-Hyphenation-en.cab using C:\Windows\TEMP\IE1299F.tmp\IE-Hyphenation-en.cab
09:49.419: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\IE-Hyphenation-en.cab /quiet /norestart
10:05.565: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
10:05.581: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00000bc2 returned 0x00000000.
10:05.596: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
10:05.752: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
10:05.799: INFO: Verifying that the Internet Explorer Optional Component is enabled.
10:05.893: INFO: Setup exit code: 0x00000BC2 (3010) - Installation Succeeded. Reboot required.
10:05.986: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1299F.tmp
10:06.033: INFO: Unable to remove directory C:\Windows\TEMP\IE1299F.tmp, marking for deletion on reboot.
10:06.095: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.047: Started: 2015/04/08 (Y/M/D) 16:31:22.090 (local)
00:00.063: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.078: Command line: "C:\Windows\ccmcache\8\IE11-Windows6.1-x64-en-us.exe" /passive /quiet /norestart
00:00.094: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.125: INFO: Previous version of Internet Explorer: 8.0.7601.18404
00:00.141: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.156: INFO: ...and 11.1.0.0...
00:00.172: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.203: INFO: iexplore.exe version check success. Install can proceed.
00:00.250: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.297: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.312: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.328: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:00.702: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.936: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1AD8.tmp\Spelling_en.msu.
00:01.092: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:01.155: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1AD8.tmp\Hyphenation_en.msu.
00:01.233: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:02.184: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:05.632: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:05.663: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1AD8.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1AD8.tmp\IE11-support\HardwareBlockingList.xml"
00:06.162: INFO: Graphics Device Information: Intel(R) HD Graphics 4000
00:06.178: INFO: Hardware support check succeeded. Installation will continue.
00:06.194: INFO: Windows 7 operating system detected.
00:06.225: INFO: Service pack major: 1
00:06.240: INFO: Service pack minor: 0
00:06.256: INFO: Service pack name: Service Pack 1
00:06.443: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:06.490: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:06.537: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18741 >= 6.1.7601.17727 (True)
00:06.615: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:06.662: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:06.677: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:06.693: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:06.833: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
00:06.974: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:33.509: INFO: Waiting for 0 prerequisite downloads.
03:00.993: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
03:01.180: INFO: Waiting for 0 language pack downloads.
03:01.195: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
03:01.273: INFO: No reboot logic message NrApiStart(0), lParam=0x00531188 returned 0x00000000.
03:02.412: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
03:02.459: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
03:02.475: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1AD8.tmp\IE11-neutral.Downloaded.cab
03:02.521: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1AD8.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
03:29.556: INFO: Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
03:29.619: ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)).
03:29.634: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
03:29.650: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
03:29.759: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
03:29.775: INFO: Waiting for Active Setup to complete.
03:29.806: ERROR: Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
03:29.837: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
03:29.853: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
03:29.900: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1AD8.tmp
03:29.962: INFO: Unable to remove directory C:\Windows\TEMP\IE1AD8.tmp, marking for deletion on reboot.
03:30.040: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.109: Started: 2015/04/08 (Y/M/D) 16:52:25.541 (local)
00:00.156: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.219: Command line: "C:\Windows\ccmcache\8\IE11-Windows6.1-x64-en-us.exe" /passive /quiet /norestart
00:00.328: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.375: INFO: Previous version of Internet Explorer: 8.0.7601.18404
00:00.421: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.484: INFO: ...and 11.1.0.0...
00:00.546: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.640: INFO: iexplore.exe version check success. Install can proceed.
00:00.718: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.796: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.874: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.936: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:03.916: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:03.994: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1C0CE.tmp\Spelling_en.msu.
00:04.010: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:04.041: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1C0CE.tmp\Hyphenation_en.msu.
00:04.056: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:04.883: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:06.272: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:06.412: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1C0CE.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1C0CE.tmp\IE11-support\HardwareBlockingList.xml"
00:07.052: INFO: Graphics Device Information: Intel(R) HD Graphics 4000
00:07.067: INFO: Hardware support check succeeded. Installation will continue.
00:07.083: INFO: Windows 7 operating system detected.
00:07.098: INFO: Service pack major: 1
00:07.114: INFO: Service pack minor: 0
00:07.145: INFO: Service pack name: Service Pack 1
00:07.176: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:07.208: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:07.223: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18741 >= 6.1.7601.17727 (True)
00:07.254: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:07.301: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:07.317: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:07.332: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:07.410: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
00:07.473: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:30.140: INFO: Waiting for 0 prerequisite downloads.
00:32.277: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:32.339: INFO: Waiting for 0 language pack downloads.
00:32.355: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
00:32.417: INFO: No reboot logic message NrApiStart(0), lParam=0x00351188 returned 0x00000000.
00:33.119: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:33.197: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:33.213: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1C0CE.tmp\IE11-neutral.Downloaded.cab
00:33.244: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1C0CE.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
00:52.370: INFO: Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
00:52.401: ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)).
00:52.417: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
00:52.463: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:52.573: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:52.744: INFO: Waiting for Active Setup to complete.
00:52.900: ERROR: Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
00:53.009: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
00:53.072: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
00:53.150: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1C0CE.tmp
00:53.290: INFO: Unable to remove directory C:\Windows\TEMP\IE1C0CE.tmp, marking for deletion on reboot.
00:53.353: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.031: Started: 2015/04/08 (Y/M/D) 17:01:40.023 (local)
00:00.062: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.093: Command line: IE11-Windows6.1-x64-en-us.exe
00:00.109: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.140: INFO: Previous version of Internet Explorer: 8.0.7601.18404
00:00.171: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.218: INFO: ...and 11.1.0.0...
00:00.249: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.280: INFO: iexplore.exe version check success. Install can proceed.
00:00.296: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.312: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.343: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.358: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:00.826: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.889: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1AF41.tmp\Spelling_en.msu.
00:00.951: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.982: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1AF41.tmp\Hyphenation_en.msu.
00:01.014: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:02.199: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:03.837: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:04.258: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1AF41.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1AF41.tmp\IE11-support\HardwareBlockingList.xml"
00:05.335: INFO: Graphics Device Information: Intel(R) HD Graphics 4000
00:05.351: INFO: Hardware support check succeeded. Installation will continue.
00:05.382: INFO: Windows 7 operating system detected.
00:05.413: INFO: Service pack major: 1
00:05.475: INFO: Service pack minor: 0
00:05.507: INFO: Service pack name: Service Pack 1
00:05.663: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:05.694: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:05.741: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18741 >= 6.1.7601.17727 (True)
00:05.803: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:05.850: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:05.865: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:05.897: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:06.037: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
00:06.146: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:31.699: INFO: Waiting for 0 prerequisite downloads.
02:45.501: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
02:45.548: INFO: Waiting for 0 language pack downloads.
02:45.579: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
02:45.642: INFO: No reboot logic message NrApiStart(0), lParam=0x003d2b10 returned 0x00000000.
02:46.921: INFO: No reboot logic message NrApiScan(1), lParam=0x80070005 returned 0x00000000.
02:46.999: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
02:47.030: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1AF41.tmp\IE11-neutral.Downloaded.cab
02:47.061: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1AF41.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
03:06.842: INFO: Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
03:06.858: ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)).
03:06.889: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
03:07.092: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
03:07.653: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
03:07.778: INFO: Waiting for Active Setup to complete.
03:07.981: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
03:14.705: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
03:14.767: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1AF41.tmp
03:14.861: INFO: Unable to remove directory C:\Windows\TEMP\IE1AF41.tmp, marking for deletion on reboot.
03:14.923: INFO: Released Internet Explorer Installer MutexHi,
We hope your issue has been resolved, if you've found solution by yourself. We would appreciate it if you could share with us and we will mark it as answer.
I am looking to your log find that it's trying to launch DISM from c:\windows\SysNative. You might try build a symbolic link from c:\windows\system32 (where DISM lives) to the non-existent path c:\windows\SysNative. Then check the issue again.
To build a symbolic link, try workaround as Brian's reply to this thread.
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/i-get-error-9c59-when-updating-internet-explorer/03d4473a-867b-44a5-9a37-913e9a5879cf?page=8&msgId=afe85da0-36e0-4160-860b-d2973e78c8b9
Regards,
D. Wu
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
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