Packaged PDF only showing first document (cover page)

I've produced a set of Ebooks which are made of Chapters and I've saved them under the Package PDF feature.
My client reports that some customers are saying that they can only see the first page of the PDF which is the cover, and can't see the remaining chapters.
I've opened it up in Reader 9.2 and there's no problem. All the chapters show up in the left sidebar. Click one and you're there.
Does anyone have insight into how chapters might not show up in Reader. Is this a downloading issue where PDFs get compromised? Or is that I'm using Acrobat Pro 8 on a Mac?
Thanks for any answers!
David

David Borrink wrote:
Interesting. I've learned that Firefox for Mac OSX doesn't have PDF plug-in support, but requires third-party options.
http://support.mozilla.com/en-US/kb/Opening+PDF+files+within+Firefox
Not knowing if all the client's users are experiencing this problem as a "read in the browser" issue, instead of using Reader.
Have your Mac friends/Clients go to google look for PDF Browser Plugin by Schubert.
It will allow PDF's to open in any browser on a Mac. IE isn't supported.
Either the folks at Adobe couldn't figure out how to do it or were unintersted doing a proper conversion. Odd thing adobe's PDF Plugin did work when Mac was using OS9 and lower.
The Scheburt Plugin allows opening with Safari, SeaMonkey, FireFox, Camino, Opera, OmniWeb, iCab.

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