Packet Loss?? Need help!

Over the past week I've been getting massive problems when gaming online with iRacing. I get halfway through a race and then I get kicked due to packet loss.
I did some ping tests and sure enough im losing between 2-5% of the total packets that were sent. This has made online gaming nearly impossible.
Any help to fix this problem would be greatly appreciated

Hi Jammydogerman,
Welcome to the forum and thanks for posting. Is the problem affecting any other part of the connection? Can you run a speed test at www.speedtester.bt.com and post the results? Can you also run a tracert and post the results of that as well? That will give us an idea of what’s going on.
Cheers
David
BTCare Community Mod
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WRT54G v6 packet loss, plz help!

I have a WRT54G V6 router with 1.01.1 latest firmware. I've noticed that after about 2 days of use, the router starts dropping massive packets. it's on a cable modem feed. What i normally do afterwards, is reset the router (unplug the power cable, plug it back in) and all is well, no more packet loss. I'm not sure what causes this or if the router itself is defective. This is the 3rd time this happened to me and not sure what to do.
Packets: Sent = 1210, Received = 258, Lost = 952 (78% loss)
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 338ms, Average = 5ms
The above is what i got before rebooting the router.
After rebooting:
Packets: Sent = 162, Received = 162, Lost = 0 (0% loss),
pproximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 176ms, Average = 22ms
Took it offline for 15 seconds, plugged it back in and now it's all good. Zero packet loss.
I've also disabled it's wireless capabilities, since I do not use/need wireless, but dont' think this matters.

Hi…….
Well in this case first reset the router by holding and pressing the reset on the back panel for 30seconds. Then reconfigure the router again.
And as you are not using the wireless connection you may disable the wireless connection for the router. Also what you can do is log into the setup page of the router with http:// 192.168.1.1 username leave blank and the password is admin. And on the setup screen lower the MTU to 1396 and then power cycle the whole network. [unplug and reconnect them back in a proper order ]

Need Help with Packet Loss and routing Loop perhaps???

Hi,
I am running into a very odd situation. One of our highly critical systems (172.18.1.2/16) is losing connection intermittently for brief periods of time (1minute, 3 minute, 50 seconds and so on).
I have gathered some information that I would like to share with you guys:
The switch is a 3560 (Show version is in ShowVersion.txt)
default gateway is 172.18.10.254/16 (virtual IP in an HSRP , packet capture is done on the active node)
I have noticed that pings to one of the default gateways drop infrequently (more frequently from machines on 172.18.0.0/16) segment.
total number of machines on 172.18.0.0/16 do not exceed 200
I have captured packets on Interface Vlan1 and I found something very weird, perhaps pointing to a routing loop??? (see capture.png) The ICMP request comes and hits the 172.18.10.254 with TTL of 128 TWICE! then packet capture shows that same packet with TTL decremented by one TWICE! again and again until it reaches TTL of 1 and then it responds with a reply.
At times it completely ignores the requests and causes a request timed out.
I am confused and need help in right direction. I really appreciate it.
can you also confirm if the multiple packets mean routing loop somewhere?
Thanks

Could you post a copy of your HRSP config and the results of a #show standby?
Thanks

Help- WDS with Extreme-N & 2x Airport Express with ~ 40% packet loss

So this problem is driving me crazy. I recently moved into a house that has enough metal in the walls (don't ask) to prevent me from using a single base station so I expanded my network as a WDS utilizing an Airport Extreme (mixed NGB mode) and two Airport Express (one as a relay and one as remote). The configuration appears to work normally some times but other times (especially evenings) I get a very high rate of dropped packets between the client notes (which are connected through the WDS-enabled Expresses) and the base station (using a simple ping 10.0.1.1 to check connectivity to the APBS-N). The problem manifests itself from a users' perspective as very long DNS lookups which causes slow page loads in a browser but it's very reproducible via ping.
So far I've tried changing the channels on the network but I haven't seen a huge payoff there. iStumbler reports no additional networks on channel 2 which I'm using, there are some on channel 1, 5, and 13. I've also tried channels 7 and 11. We have no microwave in the house and our cordless phone (5.8ghz) never interrupted with our simpler Express-based network at our old house, n/m the fact that the phone is never in use when we have this problem.
I don't seem to see the problem when I'm local to (in the same room as) the AEBS; it really seems to happen only when I'm on the WDS-enabled remote and/or relay.
Other data points that may help are that the AEBS-N drops out of the Airport utility at the same time. Sometimes isn't gone for 30 seconds, other times for > 30 minutes. The other base stations continue to report "Green" in that they are not having any WDS problems. If I disconnect the remote node the relay will correctly reflect a status of yellow, so I know it somewhat works.
It's an open network (no encryption, open SSID) so it's unlikely that there's an issue there.
Clients include an Apple TV, iBook G4, MacBook, Tivo Series 3, Intel Mini and Dell Latitude D810. Because of the diversity of clients I don't think it's a driver or NIC adapter issue on any of the clients.
Does anyone have any experience working in a similar environment? Suggestions on troubleshooting packet loss (or other performance issues) in a WDS network?
Thanks,
Mike

Hello errorsupply. Welcome to the Apple Discussions!
I suggest downloading a copy of iStumbler. Use iStumbler's Inspector feature (select Edit > Inspector from iStumbler's menu) to determine the Signal-to-Noise Ratio (SNR) at different points around your house, by performing a simple RF site survey. Within the Inspector, note the values for "signal" & "noise" at these locations. Start with your MacBook near the main base station, note the readings, and then, choose the locations where you have the relay and remote base stations.
SNR is the signal level (in dBm) minus the noise level (in dBm). For example, a signal level of -53dBm measured near an access point and typical noise level of -90dBm yields a SNR of 37dB, a healthy value for wireless LANs.
The SNR, as measured from the MacBook, decreases as the range to the base station increases because of applicable free space loss. Also an increase in RF interference from microwave ovens and cordless phones, which increases the noise level, also decreases SNR.
SNR Guideline
o 40dB+ SNR = Excellent signal
o 25dB to 40dB SNR = Very good signal
o 15dB to 25dB SNR = Low signal
o 10dB to 15dB SNR = Very low signal
o 5dB to 10dB SNR = No signal
If the SNR is 20dB+ at each of these locations, then you should be getting reasonable performance from your AirPorts. If less, either try to locate/eliminate the source of the Wi-Fi interference or try relocating the relay and/or remote base station until they are within a 20dB SNR range of the main (and for the remote, of the relay).

Need help in logging JTDS data packets

Hi All,
I m having web application which uses SQL Server database.
I have to find out some problems in database connection for that there is need to log the jtds data packets.
I have tried to use class net.sourceforge.jtds.jdbc.TdsCore but in constructor of TdsCore class there are two parameters needed one is ConnectionJDBC2 and another is SQLDiagnostic.
I have tried a lot but it did not allow me to import class *SQLDiagnostic*.
I need help in logging JTDS data packets. If there are any other ways or any body having any idea about logging JTDS data packets/SQLDiagnostic.
Please reply it is urgent...!!
Thanks in advance......!!

if you want to use log4j then,
in your project create a file called log4j.properties and add this
# Set root logger level to INFO and its only appender to ConsoleOut.
log4j.rootLogger=INFO,ConsoleOut
# ConsoleOut is set to be a ConsoleAppender.
log4j.appender.ConsoleOut=org.apache.log4j.ConsoleAppender
# ConsoleOut uses PatternLayout.
log4j.appender.ConsoleOut.layout=org.apache.log4j.PatternLayout
log4j.appender.ConsoleOut.layout.ConversionPattern=%-5p: [%d] %c{1} - %m%n
log4j.logger.org.apache.jsp=DEBUG
#Addon for
com.sun.faces.level=FINEGo to your class and add this line
private static final Logger logger = Logger.getLogger("classname");and then you can use
logger.info();
logger.error();
methods

I can't find and stet up the Cisco packet tracer program in my Macbook , i need help?

i can't find and stet up the Cisco packet tracer program in my Macbook , i need help?

Check my post
http://rafavg77.wordpress.com/2013/09/07/como-empaquetar-packet-tracer-exe-a-una -app-nativa-en-mac-os-x/
I think it will help, sorry for my english

Help resolving 20-30% packet loss to many sites inc. google and youtube

I've been having issues with pages stop loading, youtube and netflix are not watchable. Netflix will buffer freeze and stop responding. Youtube will load for several seconds then stop buffering. If I refresh the page it will buffer a bit more then stop. Usually to watch a video all the way through you will have to refresh the page 4-5 times per minute of video buffered. Reading forums is also tedious as you have to constantly hit refresh to get pages to finish loading. I’ve been through the standard modem and router reboots, nothing as made a difference.
Sample ping test:
>ping -n 100 google.com
Ping statistics for 74.125.113.105:
Packets: Sent = 100, Received = 76, Lost = 24 (24% loss),
Approximate round trip times in milli-seconds:
Minimum = 48ms, Maximum = 159ms, Average = 55ms
>ping -n 100 verizon.net
Ping statistics for 206.46.232.39:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 75ms, Maximum = 110ms, Average = 77ms
>ping -n 100 youtube.com
Ping statistics for 72.14.204.136:
Packets: Sent = 100, Received = 71, Lost = 29 (29% loss),
Approximate round trip times in milli-seconds:
Minimum = 39ms, Maximum = 229ms, Average = 45ms
Speed tests usually report the line around 2MBit. If I connect to the VPN where I work, I do not get packet loss. The fact that the same pings through my VPN do not have the issue leads me to believe its some type of routing issue upstream from my DSLs CO.
Also is there any way I can open an online support ticket that is assigned to a Verizon resource with some chain of accountability. I'm frustrated listening to 10 minutes of automated prompts telling me to reboot the modems to get to a resource that did not understand what I meant by packet loss, then somehow disconnected to start the whole process over again.
Any assistance would be greatly appreciated. Thanks.

#1 Please post the Transceiver Status from your modem.
#2 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a seperate router: What is the brand and model of it?
#3 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) will contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Need help to read Instant messenger packet

I need help to read the IM packet from the LAN.Can anyone help me? I doing my project to monitor the IM in LAN.If got example,pls show me.

There are several problems with this. First, it is not possible to separate IM packets from any other packets floating around a network. Second, to peek at packets intended for other computers is a pretty big no no.
If you really need to do this, build a proxy server or some layer in the middle of your IM where you can record
I need help to read the IM packet from the LAN.Can
anyone help me? I doing my project to monitor the IM
in LAN.If got example,pls show me.

Terrible Packet Loss in Game- Please help!

Computing statistics for 100 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Sam-PC.home [192.168.1.5]
0/ 25 = 0% |
1 2ms 0/ 25 = 0% 0/ 25 = 0% Wireless_Broadband_Router.home [192.168.1.1]
1/ 25 = 4% |
2 13ms 1/ 25 = 4% 0/ 25 = 0% L100.WASHDC-VFTTP-126.verizon-gni.net [173.66.228.1]
0/ 25 = 0% |
3 11ms 1/ 25 = 4% 0/ 25 = 0% G1-5-0-4.WASHDC-LCR-21.verizon-gni.net [130.81.213.68]
0/ 25 = 0% |
4 20ms 1/ 25 = 4% 0/ 25 = 0% so-12-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.151.230]
0/ 25 = 0% |
5 12ms 1/ 25 = 4% 0/ 25 = 0% 0.xe-8-0-0.BR2.IAD8.ALTER.NET [152.63.38.129]
0/ 25 = 0% |
6 34ms 1/ 25 = 4% 0/ 25 = 0% ae17.edge1.washingtondc12.level3.net [4.68.62.137]
0/ 25 = 0% |
7 33ms 2/ 25 = 8% 1/ 25 = 4% vl-3503-ve-117.ebr1.Washington12.Level3.net [4.69.158.26]
0/ 25 = 0% |
8 29ms 3/ 25 = 12% 2/ 25 = 8% ae-6-6.ebr1.Atlanta2.Level3.net [4.69.148.105]
0/ 25 = 0% |
9 30ms 2/ 25 = 8% 1/ 25 = 4% ae-63-63.ebr3.Atlanta2.Level3.net [4.69.148.241]
0/ 25 = 0% |
10 50ms 1/ 25 = 4% 0/ 25 = 0% ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
1/ 25 = 4% |
11 56ms 2/ 25 = 8% 0/ 25 = 0% ae-63-63.csw1.Dallas1.Level3.net [4.69.151.133]
0/ 25 = 0% |
12 54ms 2/ 25 = 8% 0/ 25 = 0% ae-1-60.edge2.Dallas1.Level3.net [4.69.145.11]
0/ 25 = 0% |
13 54ms 2/ 25 = 8% 0/ 25 = 0% 4.59.197.34
1/ 25 = 4% |
14 50ms 3/ 25 = 12% 0/ 25 = 0% 64.25.32.9
0/ 25 = 0% |
15 --- 25/ 25 =100% 22/ 25 = 88% 64.25.32.26
0/ 25 = 0% |
16 48ms 3/ 25 = 12% 0/ 25 = 0% 64.25.39.1
These are the results of a test I ran, but I don't know how to solve the problem. The game is unplayable because of the amount of packet loss. I know it is an issue of connection between the game and my router, so should I get a new router if mine is old?

The router I would imagine to be okay for the first bit, but for the sake of things, reboot the router and also try giving your ONT a reboot by unplugging it from AC power and then disconnecting the battery. Re-connect it after 30 seconds by connecting the battery and then plugging it back into AC power.
Also, see if the packet loss takes place during specific times of the day. If your router has a WAN connection over Coax (rather than an Ethernet connection) to your ONT, also consider checking your MoCa speeds based on this FAQ. Poor MoCa speeds can suggest shoddy coaxial causing some issues, too: https://secure.dslreports.com/faq/verizonfios/3.2_MOCA#16569
========
The first to bring me 1Gbps Fiber for $30/m wins!

WIFI Packet Loss/Jitter MacBook Air 11 & LION OSX 10.7.1

I started using computers more than 30 years ago when I was 5, I had my first IBM PC at the age of 10 and have never had any interest in paying over the odds for an Apple mac mainly because I saw the Mac as a kind of "Can't open nothing", one mouse buttoned retard of the computer world.
That is, until now.
I set up an online business 3 years ago and rented a dedicated server and set the whole business up in a cloud, so to speak. Having done that, all I needed a laptop for was a remote desktop connection and to run a SIP phone (Internet phone).
My PC based laptops had almost nothing installed on them, and I wasn't using software on the laptop itself, I was using remote desktop, so - why not try a MAC? The new Macbook Air 11 is small, light and made of metal and glass so should be robust enough to travel with me.
I have to say, this was the worst move I've ever made.
I opened the new shiny macbook and the first thing I noticed was that the internet seemed hit and miss. Moving around the room I managed to find a spot whereby pages woud load quickly. Strange, my £200 acer laptop was sh.t fast everywhere in the house. No matter, I packed it back away and carried on working on the Windows machine.
I've come to Newquay this week, and i've started to try and use the Macbook again in a hotel. The wireless signal in the room is low, and speedtest shows about 1 meg down and 3/4 meg up. That may sound bad to you, but remote desktop uses about 5k/sec (modem dial up speed) and the softphone, well, my Asterisk VOIP setup is confugured to use the GSM codec so that's 8k/sec each way + overheads.
This whole setup was deliberately designed to be "thin" so I can travel with ease and work on bad connections like USB internet sticks.
Anyhow, the Macbook was unable to hold a stable connection to the remote desktop or SIP phone, even though the speed test showed a whopping 1 meg up and down. What you may not be aware of is that there is more to a connection than the speed, there is the quality as well. How many packets are lost / how much "jitter" is on the line.
Anyhow, we're not living in the 3rd world, I ran a PINGTEST and it showed a small amount of jitter but told me the line was class B, online games may suffer but voip should be fine.
I unpacked the Acer, placed it in exactly the same spot as the Apple had sat in and it worked beautifully with 1 bar of wireless signal, all day long. Phone calls were clear.
So you know now what I'm thinking. I'm sitting here with my £200 acer because I can't use the £1500 macbook air 11. I paid nearly sixteen hundred pounds for this piece of .... and it doesn't ...... work. Time to contact Apple support.
2nd Mistake!
Representitive 1: - Told me that I can't compare the Macbook Air to the Acer, the Acer has Google Chrome and everybody knows Google Chrome is the fastest browser. I was told there was nothing more he could do, its probably a bad line at the hotel. When I explained the Acer works fine for voip I was told well, maybe it is getting a better signal. I explained the Acer has the cheapest possible parts inside it and paid 1500 for this macbook, expecting it to have quality parts inside and was told I'd paid for the size, because its so small but its not considered "powerful". Apple do you train your staff? Clearly not.
Thank god I wasn't paying to talk to this moron.
Representitive 2: - Had no idea what packet loss or Jitter was, got me to do a speedtest and said that looks fine. Then he got me to remove the WIFI adapter and re add it in the network settings.
Guess what, nothing changed, its still the same hardware and software.
Representitive 3: - Still not really understanding "quality" issues with the networking interface, I was asked to install the latest Java client. I did it, only because I wanted to comply with Apples wishes so they'd help me, but they weren't helping and Java has nothing to do with the network adapter, so that was useless advice too.
Apple seem to have no idea there is a problem, even though Google has pages and pages of people saying the same as me, and their own discussion forums have thousands of people complaining https://discussions.apple.com/thread/2664670?start=0&tstart=0
Finally, late yesterday whilst speaking to d.ck head number 3 at Apple support, we found a forum post talking about a fix, 10.7.1 update. I told d. head number 3 about the update and he suggested I applied it. So I did and everything looked great, for a whole evening.
This morning, I switched on again and the same thing, slow remote desktop, choppy unusable phone. Remember the phone needs less than 20k for a conversation, thats 0.2 meg. Speedtest again showing a whole meg both ways.
I called apple support again, this time being a little forceful, and I've asked for this to be escalated, but the bottom line is - they have no fix, they don't aknowledge this as a problem and I was told LION is new, so maybe it's got a bug..
I told the guy on the phone this is a network driver issue, the intermittency of the problem shows that and the Apple's lack of settings for the network adapter means the unit is autonegotiating with the router and choosing speed and duplex settings on its own. Sometimes it does that correctly, other times not and the connection although fast has a lot of noise / packet loss / corruption.
I've found a workaround, you put the unit to sleep and wake it up again and it runs fast until the next shutdown. Not really acceptable seeing as I was paying for "the cream of the crop".
I will definately not be recommending Apple products, and i'll certainly not be replacing the Windows laptops in my business with Apple's toytown system- i'd go out of business if I had to rely on this.
All there is left now, is to look at Boot camp and see if I can wipe this waste of space linux hack from the unit and install Windows 7.

I started using computers more than 30 years ago when I was 5, I had my first IBM PC at the age of 10 and have never had any interest in paying over the odds for an Apple mac mainly because I saw the Mac as a kind of "Can't open nothing", one mouse buttoned retard of the computer world.
That is, until now.
I set up an online business 3 years ago and rented a dedicated server and set the whole business up in a cloud, so to speak. Having done that, all I needed a laptop for was a remote desktop connection and to run a SIP phone (Internet phone).
My PC based laptops had almost nothing installed on them, and I wasn't using software on the laptop itself, I was using remote desktop, so - why not try a MAC? The new Macbook Air 11 is small, light and made of metal and glass so should be robust enough to travel with me.
I have to say, this was the worst move I've ever made.
I opened the new shiny macbook and the first thing I noticed was that the internet seemed hit and miss. Moving around the room I managed to find a spot whereby pages woud load quickly. Strange, my £200 acer laptop was sh.t fast everywhere in the house. No matter, I packed it back away and carried on working on the Windows machine.
I've come to Newquay this week, and i've started to try and use the Macbook again in a hotel. The wireless signal in the room is low, and speedtest shows about 1 meg down and 3/4 meg up. That may sound bad to you, but remote desktop uses about 5k/sec (modem dial up speed) and the softphone, well, my Asterisk VOIP setup is confugured to use the GSM codec so that's 8k/sec each way + overheads.
This whole setup was deliberately designed to be "thin" so I can travel with ease and work on bad connections like USB internet sticks.
Anyhow, the Macbook was unable to hold a stable connection to the remote desktop or SIP phone, even though the speed test showed a whopping 1 meg up and down. What you may not be aware of is that there is more to a connection than the speed, there is the quality as well. How many packets are lost / how much "jitter" is on the line.
Anyhow, we're not living in the 3rd world, I ran a PINGTEST and it showed a small amount of jitter but told me the line was class B, online games may suffer but voip should be fine.
I unpacked the Acer, placed it in exactly the same spot as the Apple had sat in and it worked beautifully with 1 bar of wireless signal, all day long. Phone calls were clear.
So you know now what I'm thinking. I'm sitting here with my £200 acer because I can't use the £1500 macbook air 11. I paid nearly sixteen hundred pounds for this piece of .... and it doesn't ...... work. Time to contact Apple support.
2nd Mistake!
Representitive 1: - Told me that I can't compare the Macbook Air to the Acer, the Acer has Google Chrome and everybody knows Google Chrome is the fastest browser. I was told there was nothing more he could do, its probably a bad line at the hotel. When I explained the Acer works fine for voip I was told well, maybe it is getting a better signal. I explained the Acer has the cheapest possible parts inside it and paid 1500 for this macbook, expecting it to have quality parts inside and was told I'd paid for the size, because its so small but its not considered "powerful". Apple do you train your staff? Clearly not.
Thank god I wasn't paying to talk to this moron.
Representitive 2: - Had no idea what packet loss or Jitter was, got me to do a speedtest and said that looks fine. Then he got me to remove the WIFI adapter and re add it in the network settings.
Guess what, nothing changed, its still the same hardware and software.
Representitive 3: - Still not really understanding "quality" issues with the networking interface, I was asked to install the latest Java client. I did it, only because I wanted to comply with Apples wishes so they'd help me, but they weren't helping and Java has nothing to do with the network adapter, so that was useless advice too.
Apple seem to have no idea there is a problem, even though Google has pages and pages of people saying the same as me, and their own discussion forums have thousands of people complaining https://discussions.apple.com/thread/2664670?start=0&tstart=0
Finally, late yesterday whilst speaking to d.ck head number 3 at Apple support, we found a forum post talking about a fix, 10.7.1 update. I told d. head number 3 about the update and he suggested I applied it. So I did and everything looked great, for a whole evening.
This morning, I switched on again and the same thing, slow remote desktop, choppy unusable phone. Remember the phone needs less than 20k for a conversation, thats 0.2 meg. Speedtest again showing a whole meg both ways.
I called apple support again, this time being a little forceful, and I've asked for this to be escalated, but the bottom line is - they have no fix, they don't aknowledge this as a problem and I was told LION is new, so maybe it's got a bug..
I told the guy on the phone this is a network driver issue, the intermittency of the problem shows that and the Apple's lack of settings for the network adapter means the unit is autonegotiating with the router and choosing speed and duplex settings on its own. Sometimes it does that correctly, other times not and the connection although fast has a lot of noise / packet loss / corruption.
I've found a workaround, you put the unit to sleep and wake it up again and it runs fast until the next shutdown. Not really acceptable seeing as I was paying for "the cream of the crop".
I will definately not be recommending Apple products, and i'll certainly not be replacing the Windows laptops in my business with Apple's toytown system- i'd go out of business if I had to rely on this.
All there is left now, is to look at Boot camp and see if I can wipe this waste of space linux hack from the unit and install Windows 7.

Verizon FIOS Intermittent Packet Loss Problem - How to Convince Verizon Support it's NOT ME

Hi,
I have been having a problem with Verizon FIOS Internet AND Phone since Thursday afternoon.
Basically I have intermittent outages several times a day of 15-40 seconds where my download doesn't work, but upload still does. This happens on BOTH my phone and internet. Therefore it's not my router or computer equipment causing the problem.
Here's what happens:
- On the internet: I have a periodic download problem where I can receive no data for about 15 - 40 seconds. After that it returns to normal
- On the phone: If I'm on the phone at the same time then during that period of internet loss I also can not hear anything that the person I am talking to says. However they can hear me just fine (ie. download only problem)
I have been talking to Verizon technical support and they have blamed my router and ONT. I have tried switching off the router, and using a different one. Also they have replaced the ONT twice.
* This problem occurs on BOTH the phone and internet at the same time. This clearly suggests the problem is not in my own house.
In fact I know exactly where the problem lies. I did a traceroute to google below:
Tracing route to google.com [74.125.113.106]
over a maximum of 30 hops:
1     4 ms     1 ms    <1 ms 192.168.1.1
2     5 ms     4 ms     4 ms L300.NWRKNJ-VFTTP-122.verizon-gni.net [74.105.157.1]
3     9 ms     8 ms     7 ms G2-0-0-1822.NWRKNJ-LCR-08.verizon-gni.net [130.81.133.156]
4    11 ms     8 ms     7 ms P15-0.NWRKNJ-LCR-07.verizon-gni.net [130.81.30.148]
5     9 ms     6 ms     7 ms so-5-0-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.29.8]
6     7 ms     6 ms     7 ms 0.so-7-0-0.XL3.EWR6.ALTER.NET [152.63.19.177]
7     9 ms    10 ms     9 ms 0.so-1-0-1.XL3.NYC4.ALTER.NET [152.63.0.213]
8     9 ms     9 ms     9 ms TenGigE0-6-0-0.GW8.NYC4.ALTER.NET [152.63.22.41]
9    33 ms    31 ms    35 ms google-gw.customer.alter.net [152.179.72.62]
10     8 ms    11 ms    10 ms 209.85.252.215
11    18 ms    17 ms    16 ms 209.85.249.11
12    31 ms    29 ms    29 ms 209.85.241.222
13    30 ms    29 ms    29 ms 209.85.241.207
14    41 ms    39 ms    34 ms 209.85.243.1
15    27 ms    27 ms    29 ms vw-in-f106.1e100.net [74.125.113.106]
Trace complete.
Then I pinged each device for hops 2-4. When the problem occurs the first one in the hop - 74.105.157.1 - runs fine. The second device - 130.81.133.156 - times out, and all other devices further down the chain time out. This clearly suggest that the device:
130.81.133.156 has major problems.
I have mentioned this to tech support, but they have no way for me to send them logs. Apparently the support technicians at Verizon can not be trusted with even the most basic of tools like email and the web. They also shield me from the NT (Network technician), who is so special that even the tech support guys are only allowed to text chat with him, not actually talk to him. I have enough logs here to clearly show what the problem is.
The latest from tech support is that they are sending yet another guy by my house tomorrow to witness this problem firsthand. Then he will call support that will text chat with the NT, and MAYBE they'll start thinking it's not me.
My main question here is: "How do I get Verizon to believe it really could be a problem in their own network?"
Here are some threads from last year that explain exactly the same problem I'm having. So it wasn't just me:
http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/Verizon-FIOS-intermittent-connection-drops...
http://forums.verizon.com/t5/FiOS-Internet/Intermittent-Network-Timeouts/m-p/28138
One person said Verizon finally fixed it by replacing a PON card. I'm not sure if this is the same problem as that though.
I am an avid Starcraft player and this is driving me crazy because I am getting dropped from my games all the time. Also phone conversations suck when there's these big lags where I can't hear who I'm talking to.
I have had Verizon FIOS internet for 3 years now and this is the first problem I've ever had with it. But I'm starting to get majorly frustrated at how long it's taking to resolve the problem.
Here is a sample of the ping logs I was talking about for different devices all at the same time.
Device 2 in the Trace Route:
Reply from 74.105.157.1: bytes=32 time=78ms TTL=126
Reply from 74.105.157.1: bytes=32 time=57ms TTL=126
Reply from 74.105.157.1: bytes=32 time=41ms TTL=126
Reply from 74.105.157.1: bytes=32 time=35ms TTL=126
Reply from 74.105.157.1: bytes=32 time=34ms TTL=126
Reply from 74.105.157.1: bytes=32 time=41ms TTL=126
Reply from 74.105.157.1: bytes=32 time=43ms TTL=126
Reply from 74.105.157.1: bytes=32 time=59ms TTL=126
Reply from 74.105.157.1: bytes=32 time=24ms TTL=126
Reply from 74.105.157.1: bytes=32 time=48ms TTL=126
Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
Reply from 74.105.157.1: bytes=32 time=4ms TTL=126
Reply from 74.105.157.1: bytes=32 time=3ms TTL=126
Reply from 74.105.157.1: bytes=32 time=20ms TTL=126
Reply from 74.105.157.1: bytes=32 time=19ms TTL=126
Reply from 74.105.157.1: bytes=32 time=18ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=37ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=16ms TTL=126
Device 3 in the Trace Route:
Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=10ms TTL=253
Reply from 130.81.133.156: bytes=32 time=9ms TTL=253
Reply from 130.81.133.156: bytes=32 time=10ms TTL=253
Reply from 130.81.133.156: bytes=32 time=13ms TTL=253
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
Reply from 130.81.133.156: bytes=32 time=6ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=14ms TTL=253
Device 4 in the Trace Route:
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
Any help, thoughts, suggestions, etc would be great appreciated!
~David

I understand your logic, but you have not eliminated 74.105.157.1 as the problem. It could be allowing packets out, like outside callers hearing you, but not allow them back in. Since you have results pinging out, trying ping back in. Use this packet loss tool. You do not need to catch it when it's not working because this tool will ping your IP address (and all the hops in between) for up to 7 days. You will easily see when packet loss is occurring.
If it can successfully ping 74.105.157.1 when the problem occurrs, then 130.81.133.156 is not the issue. This may not help dealing with the personalities at Verizon, but it will help definitively knowing which device is the issue.

Bouts of packet loss and complete loss of connection

Ok forum, I give up! I need your help.
I have an E1200 and am time out and packet loss issues. The internet connection is fine for 30 seconds to five minuets and then everything times out for 15-20 seconds. Although it’s only a minor incontinence to web browsing, it makes playing games and watching videos a nightmare. “Lost connection to server error.” and the like…
This is what I have done to remedy the problem.
I upgraded to a new router, the e1200 I am currently using, from my Tenda 10/100 N. The problems where the same that I am experience currently and the reason I bought it in the firs place.
When I directly connect to the cable modem, I have no issues and everything is fine.
I have run a trace route and the second hop, (the router to the modem) is the choke point.
I have cloned the MAC address
I have updated the firmware and hard reset
I have throttled my MTU to automatic, 1500, and 1472. None making any difference.
I have disabled NAT and all that does is kill my internet connection
I have disabled all firewalls router and windows, no change.
I replaced the physical wire from the router to the modem.
I have disconnected all devices except one computer, and no difference.
I ran a DNS trace and I have… non routable local internet address 192.168.1.1
DNS-cac-lb-01.rr.com and DNS-cac-lb-02.rr.com
I am using windows 7 and my ISP is time Warner so-cal. Help me obiwan, you’re my only hope.

Sorry friend. I have not had the gaul to load the 1.0 firmware. I am 99% sure I have the 2.0 hardware. I did however unplug my modem for an hour and then try and reconnect. The result was a lossless environment for fifteen to twenty minuets (a long time for me.). But, I am right back still having the same problem. A friend gave me a new netgear router, I am going to try that and I am going to go to Timewarner and have them replace my modem just to make sure there is nothing wrong with the surfboard. I will report back with my findings.

Packet Loss on Xen and Coherence

We are currently experiencing packet loss issues with Coherence 3.4.2 during the datagram test.
Packet loss statistics are as follows:
Rx from publisher: /10.96.67.169:9999
elapsed: 149384ms
packet size: 1468
throughput: 66 MB/sec
46889 packets/sec
received: 7004519 of 8252377
missing: 1247858
success rate: 0.848788
out of order: 0
avg offset: 0
gaps: 535018
avg gap size: 2
avg gap time: 0ms
avg ack time: -1.0E-6ms; acks 0
The Coherence implementation is running on a Xen VM.
We see this happen for both Fully Virtual and Paravirtualized Guests.
This problem does not happen on physical hardware.
Here is the general sequence that we tried:
1. After finding the problem on coherence, we tried to simulate similar results on 2 HVM xen systems and we did not find the problem there.
        a. These boxes were HVM guests.
        b. Were running kernel 2.6.18-164 and redhat 5.4
        c. These guests were running on Dom-0 kernel of 2.6.18-164.2.1el5xen
2. We had 2 para virt machines on the same Dom-0 as above but they were redhat 5.2 so we ran the same test there and still we were running into problem.
3. We upgraded the para virt machines to redhat 5.4 with latest patch rev and still problem was present.
4. after this research found out that we need to disabled module ipv6 and that seems to fix the problem. After disabling IPv6 module ran some more tests between pl1rap704-beta and pl1rap706-beta. Results were performance improved but still packet loss.
5. We converted 2 para virt guests to HVM guests (pl1rap704-beta and pl1rap705-beta) and ran the tests it was still having problem.
6. Upgrade pl1rap704-beta and pl1rap705-beta to redhat release 5.4 and latest kernel rev and see if the problem is still there
We haven't tried this on Oracle VM, but think that would be the next step to see if the problem persists there, although Oracle support indicates that Coherence is not officially supported on Oracle VM.
We still see the packet loss issues and wonder if anyone has encountered this issue before and has a solution to it?

Just saw your post.
If still a problem.....send a PM to   Heather_VZ she has been very helpful to many people on many subjects
Tom
Freedom Essentials, QIP 7100 1,Bose SOLO TV Sound System,,QIP 7216 P2,M1424WR Rev F, iPad 2 WiFi,iPhone 5,TV SYST INFO Release 1.9.5 Build No. 17.45
Data Object 39.45

EEM- Email alert with IP SLA Based on Packet Loss

hi joseph,
i need your advise, i want to get alert email based on IP SLA Packet loss
the scenarion as below :
1. If the traffic hit threshold packet loss greater than 20% as long 15 minutes --> send email
2. If reset condition packet loss eq 0% as long 15 minutes --> send email again
I don't know how to configure it condition. could you help me to verify my configuration below?
ip sla logging traps
ip sla 1
icmp-jitter 10.216.0.105 source-ip 10.216.0.107 num-packets 100 interval 40
frequency 50
ip sla schedule 1 life forever start-time now
ip sla reaction-configuration 1 react Packetloss threshold-value 3 1 threshold-type immediate action-type trapOnly
ip sla enable reaction-alerts
event manager applet TEST
event syslog pattern "IP SLAs$1$: Threshold exceeded"
action 2.0 mail server "10.240.0.10" to "[email protected]" from "[email protected]" subject "Alert for Intermittent Link" body "link intermittent in x %"
thank you

What's you have could work with a few modifications. First, increase that threshold-value of 3 to 20. You can leave the falling threshold value of 1. You'll need to add another applet to match the falling threshold syslog message. Not sure exactly what that one will look like.
The first applet will look like this:
event manager environment q "
event manager applet ipsla-threshold-exceeded
event syslog pattern "IP SLAs$1$: Threshold exceeded"
action 001 cli command "enable"
action 002 cli command "config t"
action 003 cli command "no event manager applet ipsla-healthy"
action 004 cli command "event manager applet ipsla-unhealthy"
action 005 cli command "event timer countdown time 900"
action 006 cli command "action 1.0 mail server $q 10.240.0.10$q to $q [email protected]$q from $q [email protected]$q subject $q Alert for Intermittent Link$q body $q link intermittent in 20 %$q"
action 007 cli command "action 2.0 cli command enable"
action 008 cli command "action 3.0 cli command $q config t$q"
action 009 cli command "action 4.0 cli command $q no event manager applet ipsla-unhealthy$q"
action 010 cli command "action 5.0 cli command end"
action 011 cli command "end"
And the second applet (the one where you'll need to fill in the appropriate syslog pattern) will look like:
event manager applet ipsla-threshold-normal
event syslog pattern "FALLING THRESHOLD PATTERN HERE"
action 001 cli command "enable"
action 002 cli command "config t"
action 003 cli command "no event manager applet ipsla-unhealthy"
action 004 cli command "event manager applet ipsla-healthy"
action 005 cli command "event timer countdown time 900"
action 006 cli command "action 1.0 mail server $q 10.240.0.10$q to $q [email protected]$q from $q [email protected]$q subject $q Link is stable$q body $q Link has been stable for 15 minutes$q"
action 007 cli command "action 2.0 cli command enable"
action 008 cli command "action 3.0 cli command $q config t$q"
action 009 cli command "action 4.0 cli command $q no event manager applet ipsla-healthy$q"
action 010 cli command "action 5.0 cli command end"
action 011 cli command "end"

100% packet loss and I can't play Online games

Recently I just got cable installed and the Internet works and it connects to my Xbox one but I have 100% packet loss and I can't play any online games or apps on my phone. Can someone please help me out as I have waited about 2 weeks to get it working!

hi AireVuqe101
I'm referring your post to our Social Media Tech Team for some further assistance.
You may not receive any contact from them until Monday, so if you need further assistance in the meanwhile, we do have a 24 hour Technical Support team who can be contacted by either calling 133933 or via Live Chat http://tel.st/gq6m
Regards

Packet Loss?? Need help!

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