Page not displayed

Hi all,
ORACLE EBS
One user is complaining about after login from front end(url), the page is not moving ahead, i delete cookies temp files and uninstalled Jinitiator also.
Please suggest.
Thanks.

Hi
When I am assisting a user who is running Internet Explorer, a standard procedure for me is as follows;
1) Clear the I.E. cache
Open I.E.
Tools
Internet Options
General
Delete (delete ALL browsing history)
If step 1 doesn't work then,
2) Reset I.E. to its default values.
i.e.
Tools
Internet Options
Advanced
Reset
The disables all toolbars and other stuff that the user has intentionally or unintentionally installed (you might want to warn them that this is going to happen).
If step 1 and step 2 don't solve the problem then,
3) I ask the user to run Firefox when accessing Oracle Apps.
NOTE: Java issues may require additional steps, like clearing the java cache or uninstalling java etc.
Regards
Frank

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