Page Sizing in Adobe Digital Editions

Unable to fill screen: Using Adobe Digital Editions am not able to fill screen with page. On Toolbar only able to see a part of page at one time. On Default Screen cannot find 1)'Select & Zoom Toolbar' and 2)'View>Zoom>Fit Page.'?? Where are these options located?
Thanks, CS

You can print the book if the publisher has given the print permission.
Can you provide the exact error statement? It will be helpful in understanding the issue.

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E-book will not open in Adobe Digital Editions

I have Adobe Digital Editions 1.7.1 and when I try to open my ebook in it, I get this message: Document is licensed for a different user account. Not sure what this means, because when I try to open the ebook on its own, it takes me to the web page to download Adobe Digital Editions. I am not sure what other account it is licensed for... Appreciate any help.

iBooks can only be opened / viewed on iOS devices (iPhone / iPad). They cannot be opened or viewed on a Mac.

Is There a List of Keyboard Shortcuts for Adobe Digital Editions, I Found Two By Accident the "Arrow" Keys and the "Enter Key" for Turning Pages in an eBook...

Hi ?? : Does Anyone Know If There is a List of Keyboard Shortcuts for Adobe Digital Editions, I Found/Discovered Two By Accident the “Arrow” Keys and the “Enter Key” for Turning Pages in an eBook... Thanks
I Did Look for this Keyboard Shortcuts in Adobe Digital Editions Help & FAQ Areas and Got the Run Around, Very Hard to Find How Use Adobe Products !!
Microsoft Windows Vista & Win 7 Operating Systems
Message was edited by: Al Adams

Nope, I doubt it. As I said:
I disabled Aero theme, checked font scaling was 100% and rebooted Windows in between all of the steps to no avail.
I've been reading a lot around this and it seems the arrow key problem is a red herring; I think it's just some kind of terminal preferences corruption.

How do I rotate a page in Adobe Digital Editions to be able to read?

How do I rotate a page in Adobe Digital Editions to be able to read? Many of the Charts are sideways.

Try the forum for Adobe Digital Editions.

Adobe Digital Editions does not turn pages

I installed Adobe digital editions 3. No matter what I do it does not turn pages!!! I have checked all FAQ but there is no answer to this errror. the turn page symbol arrow is not even highlighted. Can somebody help please?
Leo

I have the same problem. (Windows 7 and Adobe Digital Edition 3.0) and it won't turn pages, not unless, I select turn page and then toggle between "Maximum" and "Restore Down." It works, but it's not convenient by a long stretch.
And it's hard to get Adobe to support software when it's being given away free, or at least I haven't been able to get anyone at Adobe to pay attention to this problem.
Cheers,
Peter

My adobe digital edition not allow me to move pages?

i install adobe digital edition v.3 and when i open pdg document i cannot move pages, it show only first page, can someone help to solve this problem?

What is your operating system? Reader version?
I suggest that you uninstall, then reinstall the latest Reader.

Missing and blank pages in my .ascm ebook in Adobe Digital Editions

Hello,
I am having some trouble with an ebook I just bought on booktopia.com.au
Some pages don't seem to be loading. It is not just blank white pages, but no page visible at all in some places, just the grey background of Adobe Digital Editions.
I found this adobe troubleshooting page which seems very promising:
Blank pages or missing images when you read digital content (Digital Editions)
yet when I follow the instructions Adobe Reader 7 is not an option to download, even though that is what this page tells me to do. As it is, I have Adobe Reader XI, but since the file I am having trouble with is an .ascm file, not a .pdf, I don't know how Adobe Reader would help at all.
I am using Windows 8.1 on a PC.
If anyone could help me get to the bottom of this, I would be very grateful.

There might be two parts to the answer. First, from what you saw, you can
get ebooks to ADE without the ereader attached. The ereader might not be
supported by ADE, and because you've 'been through the steps several
times', I think that is probably the reason.
Second, the ebook you're attempting to transfer (which is what I'm reading
into your wording) may be DRM-protected, and may not be transferrable. You
can check this by looking at the Item Info of the ebook. When you're in
Library mode, put your cursor on the small arrow next to the ebook name. A
drop-down menu will appear, and you can choose 'Item Info' from the list.
Click on that, and a screen will appear showing you where the ebook is and
the properties assigned by the publisher to it. If the 'copy' parameter
says no, then you have your answer.
Hope this helps!
==================

I'm having trouble printing pages from Adobe Digital Editions

So earlier, I made the authorization to print the whole ebook.
Upon my making this authorization, my computer was slow.
I cancelled the command, figuring that Adobe Digital Editions would let me try again.
Now it says I can only print 4 pages.
This program is really dumb.
How do I gain more pages available to print for the same ebook?

interesting, check your settings first and make sure cables are connected properly (I know it sound obvious!) then try an app like hp eprint or print n share

Adobe digital editions 2.0 has encountered a problem and needs to close?

When attempting to launch Adobe Digital Editions I get "adobe digital editions 2.0 has encountered a problem and needs to close"
Windows XP
This product has been working until today
Tried uninstalling and reinstalling

I don't know why it has stopped ~ maybe an incompatible Windows update.
Unless you really need the (few) extra features of 2.0, you'll be much better off on 1.7.2.
There are lots of bugs in ADE2.0. Try replacing ADE2.0 with the older but more reliable v1.7.2.
(You can have them both installed at once if you like.)
Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
The forum software is sometimes corrupting the link above. There shouldn't be a blank in 'editio ns.html'. The following redirects to the same page: http://tinyurl.com/diged172

InDesign CS5.5 EPUB export not showing cover image in Adobe Digital Editions

I have a document that I am trying to ensure is reflecting the cover image prior to uploading to several EPUB sites like google and Barnes and Noble. I am using Adobe Digital Editions, Calibre, Firefox (EPUBReader) to do the troubleshooting on the document. Calibre shows the cover image Adobe Digital Editions (ADE) does not. Are their any known problems with ADE not reflecting the cover image that I need to be aware of before I continue working on this?
The ADE help says the following:
"Once the items are in your library, there are two ways to view the content of any bookshelf. You can view thumbnails of your items. The thumbnail is the cover page of the item (or just the first page if it doesn't have a cover page). In this view, you see the set of thumbnails and some information about each item (author, title). You can also sort the order in which the items are shown by author, title, date created, number of pages, and so forth."
Here is basic informaiton. I have a cover page in my export to EPUB but ADE will only show the first page. Again Calibre shows the cover page.
CS 5.5
The project is a book (indb) composed of multiple documents (indd)
Exporting as book as an EPUB
On general tab I am "Use existing image"
I am rasterizing the first image in Indesign via the "Object - Object export options" but I am not selecting that option when on the general tab of the Export to EPUB options. I am chosing a file from my disk. I thought that maybe the file name was too long but I changed the image to "cover.jpg" and reexported it but it still does not work.
Here are the contents of the content.opf file with all the pointers. I have updated the file as I believe you can tell with guides, creation date, etc....
It passes the SIGIL check.
The image name is Democracy in Business Dust Jacket 300dpi.jpg. It is 300 dpi and 1650 x 2550. I could also cut in the one that I did for cover.jpg but it only replaces the file name.
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<package xmlns="http://www.idpf.org/2007/opf" xmlns:dc="http://purl.org/dc/elements/1.1/" unique-identifier="bookid" version="2.0">
    <metadata>
        <meta name="generator" content="Adobe InDesign"/>
        <meta name="cover" content="Democracy-20in-20Business-20Dust-20Jacket-20300dpi.jpg"/>
        <dc:title>Thomas J. Watson Sr. Essays on Leadership - Democracy in Business</dc:title>
        <dc:creator>Peter E. Greulich</dc:creator>
        <dc:subject>Thomas J. Watson</dc:subject>
        <dc:subject>Tom Watson</dc:subject>
        <dc:subject>Tom Watson Sr.</dc:subject>
        <dc:subject>Leadership</dc:subject>
        <dc:subject>Democracy</dc:subject>
        <dc:subject>Democracy in Business</dc:subject>
        <dc:description></dc:description>
        <dc:publisher>MBI Concepts Corporation</dc:publisher>
        <dc:date>2012-01-01</dc:date>
        <dc:source></dc:source>
        <dc:relation></dc:relation>
        <dc:coverage></dc:coverage>
        <dc:rights>2012 All rights reserved</dc:rights>
        <dc:language>en-US</dc:language>
        <dc:identifier id="bookid">ISBN:9780983373438</dc:identifier>
    </metadata>
    <manifest>
        <item id="ncx" href="toc.ncx" media-type="application/x-dtbncx+xml"/>
        <item id="css" href="template.css" media-type="text/css"/>
        <item id="Book-Cover" href="Book%20Cover.html" media-type="application/xhtml+xml"/>
        <item id="Authors-Works" href="Authors%20Works.html" media-type="application/xhtml+xml"/>
        <item id="Title-Page" href="Title%20Page.html" media-type="application/xhtml+xml"/>
        <item id="Copyright-Page" href="Copyright%20Page.html" media-type="application/xhtml+xml"/>
        <item id="Dedication-Page" href="Dedication%20Page.html" media-type="application/xhtml+xml"/>
        <item id="Table-of-Contents" href="Table%20of%20Contents.html" media-type="application/xhtml+xml"/>
        <item id="Watson-Quote" href="Watson%20Quote.html" media-type="application/xhtml+xml"/>
        <item id="An-IBM-Caretakers-Perspective" href="An%20IBM%20Caretakers%20Perspective.html" media-type="application/xhtml+xml"/>
        <item id="A-Historical-Perspective" href="A%20Historical%20Perspective.html" media-type="application/xhtml+xml"/>
        <item id="Thomas-J-Watson-Sr" href="Thomas%20J%20Watson%20Sr.html" media-type="application/xhtml+xml"/>
        <item id="About-Thomas-J-Watson-Sr" href="About%20Thomas%20J%20Watson%20Sr.html" media-type="application/xhtml+xml"/>
        <item id="About-the-Author" href="About%20the%20Author.html" media-type="application/xhtml+xml"/>
        <item id="Back-Cover" href="Back%20Cover.html" media-type="application/xhtml+xml"/>
        <item id="x1641.jpg" href="images/1641.jpg" media-type="image/jpeg"/>
        <item id="x3604.jpg" href="images/3604.jpg" media-type="image/jpeg"/>
        <item id="x5456.jpg" href="images/5456.jpg" media-type="image/jpeg"/>
        <item id="x5873.jpg" href="images/5873.jpg" media-type="image/jpeg"/>
        <item id="x5875.jpg" href="images/5875.jpg" media-type="image/jpeg"/>
        <item id="x6466.jpg" href="images/6466.jpg" media-type="image/jpeg"/>
        <item id="x6920.jpg" href="images/6920.jpg" media-type="image/jpeg"/>
        <item id="x7617.jpg" href="images/7617.jpg" media-type="image/jpeg"/>
        <item id="x7725.jpg" href="images/7725.jpg" media-type="image/jpeg"/>
        <item id="B-20--20Family-20Spirit-20--2035_fmt.jpeg" href="images/B%20-%20Family%20Spirit%20-%2035_fmt.jpeg" media-type="image/jpeg"/>
        <item id="C-20--20-Depression-20Indust_fmt.jpeg" href="images/C%20-%20-Depression%20Indust_fmt.jpeg" media-type="image/jpeg"/>
        <item id="Democracy-20in-20Business-20Dust-20Jacket-20300dpi.jpg" href="images/Democracy%20in%20Business%20Dust%20Jacket%20300dpi.jpg" media-type="image/jpeg"/>
        <item id="P-20--20Look-20into-20the-20futu_fmt.jpeg" href="images/P%20-%20Look%20into%20the%20futu_fmt.jpeg" media-type="image/jpeg"/>
        <item id="ZV-20--20Titles-20mean-20nothi_fmt.jpeg" href="images/ZV%20-%20Titles%20mean%20nothi_fmt.jpeg" media-type="image/jpeg"/>
        <item id="ZZZZZ-20--20IBMers-20Study-20a_fmt.jpeg" href="images/ZZZZZ%20-%20IBMers%20Study%20a_fmt.jpeg" media-type="image/jpeg"/>
        <item id="ZZZZZ-20--20Keep-20class-20spi_fmt.jpeg" href="images/ZZZZZ%20-%20Keep%20class%20spi_fmt.jpeg" media-type="image/jpeg"/>
    </manifest>
    <spine toc="ncx">
        <itemref idref="Book-Cover"/>
        <itemref idref="Authors-Works"/>
        <itemref idref="Title-Page"/>
        <itemref idref="Copyright-Page"/>
        <itemref idref="Dedication-Page"/>
        <itemref idref="Table-of-Contents"/>
        <itemref idref="Watson-Quote"/>
        <itemref idref="An-IBM-Caretakers-Perspective"/>
        <itemref idref="A-Historical-Perspective"/>
        <itemref idref="Thomas-J-Watson-Sr"/>
        <itemref idref="About-Thomas-J-Watson-Sr"/>
        <itemref idref="About-the-Author"/>
        <itemref idref="Back-Cover"/>
    </spine>
    <guide>
        <reference type="cover" title="Dust Cover" href="images/Democracy%20in%20Business%20Dust%20Jacket%20300dpi.jpg"/>
        <reference type="title-page" title="Title Page" href="Title%20Page.html"/>
        <reference type="toc" title="Table of Contents" href="Table%20of%20Contents.html"/>
        <reference type="copyright-page" title="Copyright Page" href="Copyright%20Page.html"/>
        <reference type="dedication" title="Dedication Page" href="Dedication%20Page.html"/>
        <reference type="text" title="First Page of Text" href="Watson%20Quote.html"/>
    </guide>
</package>
I have also been trying to get this cover image to display on PC for NOOK but it appears that everyone is having hits problem too. I have followed some trouble shooting guides and renamed the jpg image, Democracy in Business Dust Jacket 300dpi.jpg to cover.jpg but that doesn't seem to work either for NOOK.
Any help you can give would be appreciated. I am new to InDesign (I know you probably hate hearing that, but I have gotten so close to being done overcoming all the new user hurdles). I think this is my last one before uploading to the appropriate sites - PS. I got the cover page to show up on the Kindle but not Adobe's own product.
Thanks
Peter E. Greulich

ebookjunkie, I have just used InDesign to publish two very short "books" (.99 cent variety) and started this thread with the first question. Look to Bob for the expert advice. This is neophyte advice from someone moving from publishing a full book using Word to EPUB/Kindle and now using InDesign to publish to EPUB/Kindle.
First ADE is useless. I say this out of frustration of trying to use it to troubleshoot problems and it has so many problems in displaying an EPUB that you spend a lot of time troubleshooting ADE issues rather than EPUB problems. The problems are not limited to but won't display a cover page properly, text wrapping is iffy, Drop caps a problem, bringing over supported items like drop caps, all small caps, etc.... are also issues as best I can tell. Humble opinion is delete off your desktop. I use the following to troubleshoot my EPUB's/Kindle books on my Windows platform; Calibre, Barnes and Noble's Nook for PC and iPhone iTunes for EPUB (Sigil to look for errors); and for Kindle, Kindle previewer and Kindle for the PC. Even after doing this, I just today saw my book a buyer's Android "Reader" and the pictures did not display at all. So it is publish once and test everywhere! Unfortunately, you just can't test all the possible devices and iterations of readers. (I am from IBM and we couldn't do it, so how publishers are supposed to figure it out is beyond me!)
On the absolutely great news end, you will see a lot of problems about placing images on the iPad with a lot of workarounds. They apparently (Apple) have fixed this as my two publications show images nicely now on both the iPhone and iPad with the iTunes bookshelf/reader. They were "microdots" when viewed previously. I did nothing to fix it and was just not going to publish to the iPAd and just tested them a few weeks ago and they display perfectly. So Apple has fixed the problem. If it looks good on the Nook for PC, it should look good on the iPAD/iPhone now as best I can tell.
Cheers
Peter E. Greulich
Author, Speaker and Publisher
The World's Greatest Salesman and Tom Watson Sr Essays on Leadership

ID CS4 and Adobe Digital Editions

One reason I purchased ID CS4 was for the ability to create ebooks using ADE. However, my first attempt to export to ADE has been far from successful.
The project is a 152-page book. It was "created" in ID CS4 and is straight text except for the publisher's logo, which appears on the title page. Each chapter is its own file, as is each element of the front matter. Three fonts are used in the publication: Arial, Formata, and Palatino. The Formata and Palatino fonts are OT fonts; they were newly purchased as OT fonts for this client. Each use of italic or bold in the book's text, excluding heads, is by a character style that includes the font family name. For example, if the text is supposed to be Palatino Italic, the character style includes both bits of information, a generic Italic is not used.
I combined all of the elements of the project into a single ID Book, which is what I used to update numbering, etc. When I export to PDF from the Book, everything works fine. When I export to Adobe Digital Editions from the Book, the following occurs:
1. Arial and Palatino are embedded but Formata is not.
2. The first and last files of the Book (i.e., the title page and the References) appear in the ePub file and are viewable in the ADE viewer, but everything between those two files, including all of the text chapters, are empty files that appear as blank pages in the ADE viewer.
What am I doing wrong? How do I
a. Get Formata embedded?
b. Get the complete project into an ePub file?
Another thought: Would the way to do this be to do each chapter as a separate export to ADE and then combine each of the separate files into a single ePub file? If so, how would one do this? I've noted that when creating an ePub file several additional informational files are created. It isn't clear to me how one would combine that information.
Also, is there a good source and/or book (or several sources and/or books) that gives step-by-step instruction information on turning a project into an ePub file? Although this project has no graphics, tables, etc., future projects will have numerous graphics, tables, etc. and so any help will be appreciated.
Thanks.

You're not actually doing anything wrong. You're experiencing a bug. Hopefully it will be fixed in an upcoming update to InDesign CS4.
The cause of the problem comes down to the spaces in the name of the font you've used in your document (i.e. Myriad Pro Bold). If an embedded font contains spaces in its name, it won't be used and Adobe Digital Editions will use its default font instead. The problem can be overcome by directly editing the EPUB file. I use Oxygen to open up the EPUB file directly, but you can also change the .epub file extension to .zip and then unarchive the package to gain access to the various files within it. Once you've opened the EPUB file, you need to modify three things: the template.css file, encryption.xml file, and the font files.
Template.css
At the top of the CSS file, you'll see font face declarations for each font you've used in your document. If your font(s) has spaces in its name, you'll notice that a %20 has replaced the space. Change each instance of the %20 to a hyphen. Here's an example:
@font-face {
font-family: Myriad Pro;
font-style: normal;
font-weight: bold;
src:url(Fonts/MyriadPro%20Bold.otf);
Change to:
@font-face {
font-family: Myriad Pro;
font-style: normal;
font-weight: bold;
src:url(Fonts/MyriadPro-Bold.otf);
Encryption.xml
For each type style you've used in your document, there will be a <enc:CipherData> element. If your font(s) has spaces in its name, you'll notice that a %20 has replaced the space here as well. Change each instance of the %20 to a hyphen. Here's an example:
<enc:CipherData>
<enc:CipherReference URI="OEBPS/Fonts/MyriadPro%20Regular.otf"/>
</enc:CipherData>
Change to:
<enc:CipherData>
<enc:CipherReference URI="OEBPS/Fonts/MyriadPro-Regular.otf"/>
</enc:CipherData>
Font Files:
Within the EPUB package is a folder called "Fonts," where all the embedded fonts reside. You need to rename the files by replacing the spaces with hyphens.
That's all there is to it. After editing and saving the files, you'll have to rearchive the package and change the .zip extension back to .epub. If you use Oxygen to edit the package, there is no rearchiving necessary. You can also use the free PDFXML Inspector, but I definitely prefer Oxygen since it provides many more tools and its not so clunky.

How can I properly and COMPLETELY uninstall Adobe Digital Editions 3.0 from my Mac?

OK, so yeah, I *SHOULD* have known better...
A few months back, against my better judgement and without doing the proper due diligence, I tried installing Adobe Digital Editions 3.0 onto the primary drive of my MacBook Pro (running MacOS 10.6.8).
The tell-tail signs:
PROBLEM #1
While there IS readily available "Tech Specs" documentation for the current Adobe Digital Editions v4.0.1 installer for MacOS (which clearly states "Mac OS X v10.8 or later" is REQUIRED), there is absolutely NO indication or similar documentation for supported system software for PREVIOUS versions of Adobe Digital Editions.
Reference URL:
http://www.adobe.com/support/digitaleditions/downloads.html
PROBLEM #2a
Adobe Digital Editions v3.0 for MacOS comes as an installer (which REQUIRES admin authentication to provide root-level access to your computer).
PROBLEM #2b
Adobe "Digital Editions 3.0 Installer" is FULLY launchable under MacOS 10.6.8 (and the installed application will require MacOS 10.7 or later).
PROBLEM #2c
There is NO associated ("ReadMe" type) support document included on the "ADE_3.0_Installer.dmg" disc image and ZERO integrated documentation within in the installer.
PROBLEM #2d
There is NO Adobe "Digital Editions 3.0" UNinstaller either installed as part of the "Standard" installation package OR currently downloadable from Adobe.com.
PROBLEM #3
Adobe's ONLY MacOS solution to "Uninstall previous versions [prior to the current v4.0] of Adobe Digital Editions for Mac OS" are the following instructions:
It's necessary to have administrator privileges to complete these steps.
1. From your user directory, locate /Applications
2. Drag the digitaleditions1x5 folder to the Trash, and empty the Trash.
Reference URL:
http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
PROBLEM #4
Adobe's "What are my contact options?" page indicates BOTH "Chat (within 90 days of registration)" and "Forums" as available "Basic Support" options for Adobe "Digital Editions" software for "Download, install, setup" help, however, "Forums" is the ONLY available choice under "Contact options" for on Adobe's "Contact Customer Care" page (for "Download, install, setup" help with Digital Editions).
Reference URL:
http://helpx.adobe.com/contact.html?step=ADE_downloading-installing-setting-up_s tillNeedHelp
PROBLEM #5
The ONLY available "Basic Support" option for "How-to's & troubleshooting" help is the Adobe Forums...and this is an example of the type nonsense response (then followed by NON-response) that one might receive there:
https://forums.adobe.com/message/6570142
[NOTE: After MUCH searching I did, however, manage to find a potentially interesting "Let us know how we’re doing" link (under the "Our support promise" link found on the "What are my contact options? page). I am going to send them a brief message along with a link to THIS post and hope for the best.]
Reference URL:
http://helpx.adobe.com/contact/what-contact-options.html
PROBLEM #6
While I did NOT realize this prior to my attempting to install Adobe Digital Editions, apparently it would require me to "activate" my computer with an Adobe ID.
[NOTE: This information IS included in the readily accessible FAQ (and I am sure it's also found in the installer integrated software "License"), however, this is a MAJOR "feature" of this software and could be presented MUCH more prominently as an installer integrated "ReadMe" screen.]
Reference URL:
http://www.adobe.com/solutions/ebook/digital-editions/faq.html
...and, as an added bonus, there is a SIGNIFICANT "spyware" issue with this software discussed in further depth here:
http://the-digital-reader.com/2014/10/06/adobe-spying-users-collecting-data-eboo k-libraries/
As an experienced and life-long Mac user, I really SHOULD have known better and I did have second thoughts almost immediately, but by then it was TOO LATE!!!
So, now I have this TOTAL crap, super duper DRM software that required root-level permission to install (AND I couldn't even run this installed v3.0 copy under my preferred MacOS 10.6.8 if I wanted to...but, of course, I now have ABSOLUTELY NO desire to ever use this software again), and I just want to COMPLETELY remove all traces of it from my computer!
A pretty thorough Google search yielded several so-called "solutions" that were as bad or EVEN worse than the very limited "official" resources found directly from Adobe!
Any actual, real working solutions would be VERY greatly appreciated!
Thank you SO MUCH for your time and consideration in reading!!!
Sincerely,
aadams77

Hmm, it shouldn't be that much of a problem. I searched my entire drive for "digital editions", and this is the whole thing:
/Applications/Adobe Digital Editions 3.0.app
/Users/user/Library/Caches/com.adobe.adobedigitaleditions.app
/Users/user/Documents/Digital Editions
/Users/user/Library/Preferences/com.adobe.adobedigitaleditions.app.plist
/private/var/db/receipts/com.adobe.adobedigitaleditions.app.bom
/private/var/db/receipts/com.adobe.adobedigitaleditions.app.plist
/Library/Preferences/com.adobe.DigitalEditions.plist
The application itself, three small files scattered in your user account, to unimportant installation receipt files, and another preference file in the root Library folder. Removing those should remove everything related to version 3, which is what I have installed.
Where I substituted "user" above (for the three entries of /Users/user/...), replace that with whatever the actual name of your user account is.
Edit: I double checked the installer using a small app that sorts out every file in an installer, and where each item would normally be installed. The main app is literally the only item in the installer. The receipts are created by the OS per the installer's data, and the other minor preference files are created when the app is first run. There is nothing else.

Can no longer see my purchased books in Adobe Digital Edition software

Because my purchased books are no longer listed on my Adobe Digital Edition software, they can no longer be downloaded into my E-Reader (due to Rights protection). I do not understand why they disappeared from the Purchased list. I would like Adobe to Re-install into my purchased list all my purchased books. Would like some help with that.

Very nice device the PRS-350, my wife and I both have them.
Not exactly sure how much you have updated, so some of these comments may not be to the point ....
Copying to the Sony should have worked as long as it is still registered with the ID used when you bought the books.
Maybe the Sony lost its registration when you did Sony updates, and you need to reregister it?
Nothing will work with a different ID; you can change the email address assocated with the old ID,
but can't read books with a device registered with a different ID or transer them to a new ID.
Probably when you updated your software ADE lost its repository.
Adobe does not remember your books in any 'cloud' associated with your ID,
the ID is just used to unlock the files you still have that are associated with the ID.
Try opening the books on the USB on ADE (ctrl-O, menu/File/Add to Library).
They should then appear again in the ADE library and you should be able to copy to the Sony (assuming registrations all correct).
Or, if you want the books always available on the computer even without the USB,
copy from USB to computer, then use ADE to open the copies on the computer.
If ADE won't read the books either it is probably not correctly registered (with the original ID).
One possibility is that ADE got confused about registration when you reinstalled (it often does).
See ***1 note at end.
Also, there is a bug in ADE2.0/2.0.1 that means they Sony devices won't work with library books on that ADE release.
If you want to use library books, use the older more reliable version of ADE.
See ***2.
Good luck.
****1
Sometimes ADE gets its registration/activation confused and in a semi-authorized state.
Uninstalling and reinstalling does not help.
Unfortunately, it often then gives misleading error messages about what is wrong.
A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.
This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).
Restart ADE, and then reauthorize with your (old) Adobe ID.
In extreme cases on the mac, the following extra step has helped some people. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0
****2
There are lots of bugs in ADE2.0 (and 2.0.1). Try replacing ADE2.0 with the older but more reliable v1.7.2.
(You can have them both installed at once if you like.)
Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
The forum software is sometimes corrupting the link above. There shouldn't be a blank in 'editio ns.html'. The following redirects to the same page: http://tinyurl.com/diged172

Unable to install ADOBE Digital Edition 2.0.1 on Windows 7

Hi
My current installation of Windows 7 contains Framework NET 4.0 Full.
It is up-tp-date with this.
I'm unable to install ADOBE Digital Edition 2.0.1 on this system, because
of the prerequisite required to install this packege.
ADOBE Digital Edition 2.0.1. requires NET 3.5 on Windows 7 (and this is old/outdated today).
When will ADOBE Digital Edition 2.0.1 install on Windows 7 with NET 4?
Any other ideas to get this up and running?
Thanx

You can install the different versions of .NET at the same time, and that is what you need to do for quite a few programs.
Microsoft don't make them upward compatible.
You could install the older v1.7.2 instead, much more relaible and I don't think (not sure) it as .NET requirement.
~~~~~~~~~
There are lots of bugs in ADE2.0 (and 2.0.1). Try replacing ADE2.0 with the older but more reliable v1.7.2.
(You can have them both installed at once if you like.)
Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
The forum software is sometimes corrupting the link above. There shouldn't be a blank in 'editio ns.html'. The following redirects to the same page: http://tinyurl.com/diged172
Some people have found ADE trying to upgrade automatically.
It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.
Probably best to say no if 2.0.x installation asks if you want to migrate your library.

Adobe Digital Editions 4.0 crashes each time I try to move a library ebook to my kobo ereader

I am using Mac OS X 10.9.5. I installed ADE 4.0 and was able to use the ascm file from my local library to download a library book to ADE 4.0 bookshelf. ADE recognizes my Kobo eReader, but when I drag the book to the eReader, ADE first tells me it is copying the file to the eReader, then it promptly crashes and gives a long error (pasted below). I tried this on my laptop too, which uses Mac OS X 10.7.5, also with ADE 4.0. Exact same thing happens.
I have no idea what's going on. Does anyone have any suggestions? I tried plugging the eReader in at different times (when ADE is launched, and before it launches), with no change in the error.
Any help will be appreciated!
Error Message:
rocess:
Adobe Digital Editions [830]
Path:
/Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions
Identifier:
com.adobe.adobedigitaleditions.app
Version:
4.0 (1)
Code Type:
X86-64 (Native)
Parent Process: launchd [138]
Responsible:
Adobe Digital Editions [830]
User ID:
501
Date/Time:
2014-10-19 12:26:44.744 -0400
OS Version:
Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: D9964638-76EB-805C-616A-CCF088BC4A27
Sleep/Wake UUID: 7F8B5B6C-3EC2-4447-97D8-316DEFA689DD
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Region Summary:
ReadOnly portion of Libraries: Total=193.8M resident=146.3M(76%) swapped_out_or_unallocated=47.5M(24%)
Writable regions: Total=81.7M written=13.9M(17%) resident=24.1M(29%) swapped_out=0K(0%) unallocated=57.6M(71%)
REGION TYPE
VIRTUAL
===========
=======
CG backing stores
7196K
CG image
468K
CG raster data
24K
CG shared images
180K
CoreAnimation
8K
Foundation
4K
Image IO
308K
Kernel Alloc Once
8K
MALLOC
44.3M
MALLOC (admin)
32K
Memory Tag 242
12K
SQLite page cache
256K
STACK GUARD
56.0M
Stack
10.7M
VM_ALLOCATE
16.4M
__DATA
24.7M
__IMAGE
528K
__LINKEDIT
73.6M
__TEXT
120.2M
__UNICODE
544K
mapped file
54.8M
shared memory
4K
===========
=======
TOTAL
410.0M
Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 2.66 GHz, 4 GB, SMC 1.45f0
Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314431
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314431
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.7f3 14616, 3 services, 23 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HDT721064SLA360, 640.14 GB
Serial ATA Device: PIONEER DVD-RW DVRTS08
USB Device: Built-in iSight
USB Device: Keyboard Hub
USB Device: eReader-3.8.0
USB Device: Apple Optical USB Mouse
USB Device: Apple Keyboard
USB Device: IR Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus:

Please try the new release of ADE (link: http://www.adobe.com/solutions/ebook/digital-editions/download.html)
Some important kobo related bugs/crashes are fixed in this release.
I hope it fixes your crash issue as well.
Let me know if it works for you.
-chirag

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