Pages 5.1: refuses to open documents, insisting needs update

Help! Over 200 page document, not to mention thousands of pages of work that I cannot access... is it locked down by some glitch?
Pages 5.0.1 has been on my macbook for a while now. I'm not in love, but have adapted. Last night, admittedly after the most recent 10.9.1 update, it refuses to open my Pages created documents. Error message says, "You need a newer version of Pages to open this document"..."You can download the latest version of Pages from the Mac App Store." The problem is, that when you follow the link, the app of course says "installed", and there is no waiting update. It's like a maniacal little cycle to drive me crazy.
I have tried the Command + I trick, and the control + click, but it will not open with an earlier version either. Yes, a restart was done. I'm on a 8GB macbook pro with miles of memory left, like 500GB out of 749 says the Storage info, graphics card, 2.2 GHz
As a possibly related (but not likely) for the past week or two I have been getting a message that kept prompting me to sign into an old appleID. I figured it was related to the update I was dragging my feet on. When I went to sync it all up, of course it made me change my other apple ID's and passwords. Grr.
I am a teacher, not a tech person...
I just want to open my docs... so any help (especially written in dunce) would really be appreciated.
The kids will thank you too.
Feeling very frustrated.

I have 3 Macs .... all on OSX 10.9.2 and all upgraded to Pages 5.1 ... so it is reasonable to assume that I can create a document on one laptop ... save to the iCloud .... and open it on another laptop to work on later on.
WRONG!
Like you - I get this message that I need the new version of Pages to open the document ...... but I am already on the latest one.
It is driving me crazy!!!!!!!!
It defeats the purpose of having iCloud if I cannot access the document on any other laptop except for the one that created ti!
Forget about trying to work on it on the iPad. The alignments are all out and images don't download ........ it's a mess!!!!!!!!
Apple please fix this problem before you loose your once loyal users.

Similar Messages

Pages won't update to 5.1, refuses to open documents

First of all, pardon me while I scream. AAAAARRRRRRRRGGGGHHHHH!
iWork! I've stood by you all these years and this is what you do to me!!!!!
OK. So - Keynote and Numbers recently updated in late January, but not Pages. Today (18 February), I tried to open a Pages file and it won't open. The error message says that I need a newer version of Pages to open this document. I check and my version of Pages is 5.0. The app store says the latest version is 5.1 but it also tells me I have no updates available and I can't update or reinstall it because the button in the App Store just says "installed" for Pages.
Can anyone help please??
First off, why does Pages refuse to update? And, how can a simple upgrade from 5.0 to 5.1 immediately and automatically render my old documents UNOPENABLE? This is so ridiculous. I want to cry/scream because I'm wasting hours and hours now trying to open this one document.
Please help? Thank you.

That is not a "button" that is the icon and it is for the older version of Pages.
You have 2 versions of Pages on your Mac.
Pages 5 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5.01 can not open Pages 5.1 files and you will get the warning that you need a newer version.
Pages 5 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Once opened and saved in Pages 5.1 files can not be opened in Pages 5.
Anything that is saved to iCloud is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has removed over 95 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Archive/trash Pages 5, after exporting all Pages 5 files to Pages '09 or Word .docx, and rate/review it in the App Store, then get back to work.
Peter

Latest version of pages (5.1) won't open documents created on pages (same version).

Just a week ago I worked on my documents with no problem.
Today, I can't open the documents anymore. I keep getting an error message requiring a newer version of pages.
I have removed and re-installed pages - no luck there.
I have only 1 version installed so the documents are not looking for an older version.
This is a new Macbook Pro Retina which is 1 month old.
I need to submit my work today.
Please help!
Thanks

1. You really should read the reviews, basically they warn you off Pages 5.
2. The whole story about the problems with Pages 5 are posted hundreds if not thousands of times in this forum.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5.01 can not open Pages 5.1 files and you will get the warning that you need a newer version.
Pages 5 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Once opened and saved in Pages 5.1 files can not be opened in Pages 5.
Anything that is saved to iCloud is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems (OSX 10.9 & iOS7) and will not transfer correctly on any other server software than iCloud.
Apple has removed over 95 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Archive/trash Pages 5, after exporting all Pages 5 files to Pages '09 or Word .docx, and rate/review it in the App Store, then get back to work.
Peter

Pages Won't Delete or Open Documents in iPhone 5

I have the Pages App on my iPhone. Haven't use it in over year. Launched it. Found two documents I no longer need. Went to edit to delete. Held down one documents I wanted to delete started to jiggle, but the trash can did not turn from ghost to alive, and no dialogue box came up asking me if I wanted to delete the documents. Works fine on my iPad. Can't find help because no document opens. Imported a document with my iphone attached to itunes. That opened, but not the two already on the interface from a year ago. Any help greatly appreciated.

1. I always update, backup, and everything else petaining to my iPhone via iTunes. I see the steps.
2. The Pages App might work, as indeed I imported, added, sync, whatever a document from from Documents.
3. It opened, and worked normally. Deleted normally. Trash can luminated.
4. My current problem is this: on the interface of Pages are two documents. I can't open them nor can I delete those documents when I press Edit. They giggle, but the trash basket does not illuminate. Since I can not delete one document I really want to open (called Acting Actions) I went back and did the add to sequence with the iPhone, highlighting the Pages App. and "adding to" the document Acting Actions I want to open, but can't delete. It did not make the transfer, because I think it realizes that document Acting Action is already on the interface or been imported, therefore
5. I really want to delete those documents, so I make a new transfer.
As to the App Store. I can't see updates in the lower right. If I open the App Store from my dock, I see Updates on top, and that's where it says I can't install Pages unless I upgrade to Maverick.
Lastly, remember Pages current works in the iPhone, via importing a new document. I just don't undersand why these two documents sitting on that interface won't open or delete. Thanks again.

Pages won't let me open documents

I didn't download the latest version of Pages when it was released, about four days ago. So I try to open a Pages document - any document - and can't. I'm told I have to update the software. But when I try to do this either from the App store or via the software update facility on the desktop, I get a message saying it's not available. I hate the new Pages. '09 worked fine but if I go back to it - it still seems to be in the applications on my MacBook - will I be able to open documents created with the newer software?

Hi Townmouse -
I just had a very similar experience on a brand new mac after setting it up yesterday, hooking it up to everything including icloud and updating all the software including pages to 5.1 I could not open any doc on the new Mac.
On the other machines everything was peachy. Looking through forums I witnessed Peter's crusade against pages 5 - no offense, Peter - but I believe this time icloud is to be blamed.
Here is what helped me:
1. Go to System Preferences -> icloud and scroll down until you see "Documents & Data"
2. un-tick "Documents & Data"
3. Close Pages if you had it open and re-open it.
4. Open Pages (again) and close it again
5. Go back to the icloud preference pane and tick the box in front of "Documents & Data" again
6. Click on "Options" behind "Documents & Data" and make sure that the box in front of "pages" is ticked as well
7. Close System Preferences
8. Open Pages and everything should be back to normal
Hope this helps, qlick

No update for iWork from a disk. Refuses to open presentation without an update.

I bought iWork on a disk. Now it refuses to open a presentation and asks to update. No update in AppStore. OS X Mavericks. What to do?

For the purchased OSX Lion you can use this http://www.macupdate.com/app/mac/39701/lion-diskmaker to make yourself a bootable DVD or USB-Stick from the Lion Installer app.
Stefan

Pages won't open document after installing update.

I made a Pages document on my iPad and emailed it (I know, I know) to myself and attempted to open it on my Mac (Lion). I got a message I needed a newer version of Pages. I went to the app store and downloaded the update. Since Pages was open, i got a message saying I needed to close it. I did and had a glitch on installation. (not sure what happened). But, I was able to load my iPad work into the Mac Pages program. After some editing, I saved it. Now, when I try to open it I get the same messge as before... that I need a newer version of Pages. I can't redowload the update, the app store tells me it's already installed. Any ideas?
Thanks

Frankly working with Pages 5 is like a tightrope act over a long drop with broken glass at the bottom.
We get quite a few users here, who've "had no problems", …until they do.
You've tried opening the file from within Pages 5, using the Open dialogue?
If that doesn't open it your file is probably hosed:
https://discussions.apple.com/message/25245940#25245940
Peter

Latest version of Pages won't open documents created in previous version.

Pages won't open documents created before update.

I got the same issue, here is what it says now: "My document" can’t be opened."
iOS Mavericks 10.9.2
Pages 5.1
What I did to get this issue:
- My file was created a month ago in Pages 5.1
- Today, I opened the file normally
- I clicked "duplicate" in order to make a back up from the current version
- The loading wheel kept running for a few minutes...Maybe my cache memory too busy?
- so, I "forced to quit" Pages
- I try to open my doc again in Pages 5.1, now it's a failure!!
- Then i tried to open on another Macbook with Pages 5.1 = Failure
- I updated Mavericks latest updates = Failure to open my doc
- Try to open in pages 4.3 = It says: "You need a newer version of Pages to open this document..."
I need a fix asap, it's terribly important to get my document back

Why does my iPad 1 not open documents in pages from my mac after downloading update on pages on mac?

Why does my iPad 1 not open documents from my updated mac-pro laptop pages since i updated the mac. Have updated latest pages for iPad 1 it could and still not able to open docs as i could before update on mac-pro

The most recent version of Pages that you can run on the iPad 1, running iOS 5.1.1, is not compaible with the newest version of pages on the Mac.
If you had the old version of Pages on your Mac, and off hand I can't remember what version it was, you should still be able to use that version and then it will be compatible with the Pages app on the iPad. I updated to the newest version of Pages some time back but was able to keep the older version as well.

Cannot open document from iCloud anymore

Hello:
When trying to open a document I edited last week, this morning Pages for iCloud refuses to open the document on my mac. The document is simply grayed out. I can use the menu to duplicate it, which then results in an error: The operation can’t be completed because an item is being modified.
On the iPhone I cannot open it either.
Using icloud.com beta it's also impossible to open, the app will tell me: "You need a newer version of Pages for iCloud to open this document.".
How can I open this again? I'm very nervous about loosing this document.
Thanks,
Sebastian

Hi,
Based on the error message, I recommend to verify the things below:
1. Check the permission of your account on the documents and the library.
2. Check if the library has set the Information Rights Management(IRM).
Please go to the library settings > Information Rights Management under Permissions for Management.
https://support.office.microsoft.com/en-us/article/Apply-Information-Rights-Management-to-a-list-or-library-3bdb5c4e-94fc-4741-b02f-4e7cc3c54aa1?CorrelationId=77e3484e-beb9-4d73-9e06-90bea5206f0d&ui=en-US&rs=en-US&ad=US
3. Does this issue occur with all the libraries and documents in the site? Please add your account as site collection administrator and then check the results.
Thanks,
Victoria
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Victoria Xia
TechNet Community Support

I have downloaded the most recent version of pages and now my computer is refusing to open my documents saying I have to download the latest version of pages

I have downloaded the most recent version of pages and now my computer refuses to open my documents saying Ihave to download the most recent version of pages. What can I do?

Post the first 50 lines only of the crash report
Regards
TD

Pages won't open document

We are getting an increased number of users all with files that refuse to open in Pages 5, particularly Pages 5.1.
I have gone over several of them and been unable to correct the problem, only able to open the Document.iwa sub file in the package to look at the mix of text snippets and I presume .xml.
Apple reportedly has also examined these and been unable to rectify them.
To aid some kind of resolution I ask that users who have had the problem post here, detailing the last things they did with the file and whether there is anything particular to the files that may be leading to the problem.
Particularly relevant would be where and how the files were last saved.
Are they being transferred or backed up to iCloud?
Are you using 3rd party syching or backup solutions like DropBox?
Are they being re-edited on iDevices, iWork for iCloud beta or back and forth from Word .doc?
Were there any preceeding warnings or difficulties of any kind with the document?
Or anything else you can think of.
Thank you,
Peter

Particularly relevant would be where and how the files were last saved.
All documents were made and stored on iMac, early 2010, Mavericks OS 9.2; Pages 5.1; Numbers 3.1; some documents on Snow Leopard, then Mountain Lion until November 2013 then Mavericks.
I often have to go to lengths which I don't understand to open Pages 5.1 since the iCloud trial. I just stumble around and try stuff until I get in.
Are they being transferred or backed up to iCloud?
I tried iCloud hoping to have access from the Android smartphone, particularly contact information when away from the office. It screwed everything up so bad immediately, especially Mac Mail Ver. 7.2 so that I couldn't receive mail, would hang up frequently, block the shut down process and would need force quit. Even force quit commonly would not work and I would have to pull the plug from the wall. I have disabled iCloud the best I can, sacrificing any potential collaboration in favour of getting the Mac back. My son-in-law has an up-to-date iPhone and I cannot receive mail from it.
Are you using 3rd party syching or backup solutions like DropBox?
I have DropBox installed but don't use it. No synching of any type.
Are they being re-edited on iDevices, iWork for iCloud beta or back and forth from Word .doc?
Most everybody that I work with used .docx and I can translate back and forth perfectly between Pages and Word. I don't use any other device or editor.
Were there any preceeding warnings or difficulties of any kind with the document?
It is very common upon opening documents that have not been opened since Mavericks was installed - I don't remember the exact terminology - but the effect of which means that 'this document was made in an older version of Pages. Do you wish to update it to Pages 5.1?' I tried for a while to avoid 5.1, preferring 4.3, but have given up and do a lot of head-scratching but make Pages 5.1 do what I need.
I am very satisfied with my internal network and connections through FibreOp.
Thanks for your very great efforts Peter. Forums can be critical and nasty; I prefer to be positive and complimentary when deserved. You desrerve it.
Irwin Judson
Canada

Pages refuses to open files and export

I have become incredibly agitated as Pages will save a document then refuse to open it without any reason-does notr say it is corrupted, simply comes up with message '(doc name) cannot be opened. Also, when working on pages it has started to refuse to export docs into word and pdfs. Occassionally it will export one type and then refuse to do other, also without reason.
I activated IWork after the trial period ran out so I am confused as to how to reinstall it without it being on a disk, if I need to do so.
Any ideas?

Welcome to Apple Discussions
When an application that was working correctly stops doing so the cause is likely corrupt preferences. There are a couple of ways to check this out. Log in as another user on your Mac & see if the behavior continues.
If you have a particular document you want to try to open in the other user, move it to the HD > Users > Shared folder. Unless permissions are set for other users to read & write you may get a message that a copy will be opened.
Quit Pages & then delete the com.apple.iWork.Pages.plist from HD > Users > [your account] > Library > Preferences. Then restart Pages & see what happens. You will have to reset some Pages preferences.
If it were just one document, a trick I learned in the AppleWorks forum & has worked for some Pages users, is to save the document in iWork '05 format (use a different name) & then open it in Pages 2.
You can reinstall iWork from the restore DVD that came with your Mac. Just make sure you have your serial number written down to reenter it. Apple has written an article, Knowledge Base article 61802 on restoring the software than came with your Mac. Reinstalling, though, will not remove the preference files, so they will need to be moved manually as above. There is also one for Keynote in each user's Library as well as the com.apple.iWork06.plist in HD > Library > Preferences which contains the serial number. It is unlikely that this preference file is corrupt.

My pages is showing error while opening a document in microsoft word format. Please help

While trying to open documents in microsoft word format, pages is showing an error. It is unable to complete the task and is requesting me to reopen pages but then no response. However I am able to work on pages format. Please help.
thanks

When you open a Word document in Pages, it is translated into the internal .pages document format — and you are no longer working in the original Word document format. This translation also occurs in reverse when exporting a document back to Word. When you open a Word document in Pages, if it has issues with the translation (missing font characteristics, other issues), it will open a warning dialog box and display these issues for you.
If however, you prefer to always work in the native Word document format, and not risk translation issues, then you should be using MS Word in Office for Mac 2011 with the latest update.

Pages 5.5.1: When opening a document created with Pages '09 (Version 4.0) with Pages 5.5.1 the page header and the page footer are deleted. How can this be prevented? Or is this a bug in Pages 5.5.1?

Pages 5.5.1: When opening a document created with Pages '09 (Version 4.0) with Pages 5.5.1 the page header and the page footer are deleted. How can this be prevented? Or is this a bug in Pages 5.5.1?

Same problem here (no graphics in header or footer) and the problem has been reported months ago. It is another bug/feature lost when Apple moves from 09 to the iCloud-compatible versions. Complain to Apple, you may have better chance than me and they may finally listen to their users....

Pages 5.1: refuses to open documents, insisting needs update

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