Pages come out in sections

Hello Everyone,
I did attempt to search this problem out before hand, yet found no results to this specific situation. I have a user who is using Acrobat X to manipulate PDFs for our clients, this includes content editing, recently I was made aware of an issue their department. Adobe is allowing the content editing but it shows the page being in several sections/pieces, not as one whole page. These documents are OCR docs that were OCR'd by a third party machine.
Anyone have any hints or ideas as to where to start? I have checked Adobe preferences and settings.
Thank you in advance,
Jonathan

awesome, thank you, the department head keeps coming to my team saying the equipment is not functioning properly but we haven't changed anything and find no settings that are set wrong.

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