Pages, Numbers & Keynote documents won't open

This is a problem with Pages 5.1 and Numbers on Mac as well.
I have tried direct fixes for several users with the problem, but haven't got very far.
If you are experiencing this problem, I suspect it is a problem across the suite.
Could you please add to this post:
https://discussions.apple.com/thread/6013229?tstart=0
Peter

http://www.apple.com/support/iwork
http://www.apple.com/support/pages

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Keynote document won't open

I've created a Keynote presentation on one iMac, but when trying to open the presentation on my MacBook Pro it has the following error:
"You need newer versions of OS X and Keynote to open this presentation. Install the latest version of OS X, then download the latest version of Keynote from the Mac App Store"
Unfortunately the App Store tells me that both Keynote 6.2.2 and OS X Yosemite 10.10.1 are both up to date.
Look forward to some assistance to hopefully resolve this issue.

You will need to provide some basic information:
what operating sytem are you using?
what version of Keynote are you using?
what versions of Keynote created the files?
what Mac model are you using?

After sync i lost my pages,numbers,keynote,documents

After I sync my ipad I lost my pages, documents can anyone help

Best program I've ever used is from
http://www.iphonebackupextractor.com/
Don't sync you device yet
Load this software on your Mac or pc where iTunes is loaded
Will find all your docs contacts from your last backup sync
Enables you to retrieve lost files from all your backups
Even files that iTunes disregards because it doesn't look right.
Even allows you to retrieve files from backed up saved discs
iPhones, iPads iPods
This little gem has saved me hours of worry
Copy all my backups to disc now and can say without worry
I have everything in hand
Free program at the moment

Recent update OS10.5 to 10.6 to Lion. Using Pages (4.1) only some documents won't open. At Genius bar loaded new copy Pages; reloaded Lion clean install. Still won't open although will on another computer. What now?

Pages question: recent update OS10.5 to 10.6 to Lion. Using Pages (4.1) only some documents intermittently
won't open. At Genius bar loaded new copy Pages; reloaded Lion clean install. Still won't open although will on another computer. On the other Mac (running Lion), saved a copy of a document with a new name and sent it back to first computer. At first it would open, but now it as well as multiple other Pages documents won't open. What now?

yes;
I got Pages to work now- there were two versions, one Universal, and one Intel- by moving the Universal to trash ( although I can't delete it) and moving Intel version to iWorks folder in Applications, it is now working. Doesn't explain why it didn't work though- the other MacBook pro 17 inch that could open all the Pages documents also has two copies of Pages as I see now....
I still however can't open Numbers documents on the MacBook pro 15 inch.... it is a Universal version of Numbers.

Problem with opening/saving files in Pages/Numbers/Keynote

Hello, First of all: sorry for my bad english.
I had this problem already several months ago and already contact with the Apple hotline.
The only thing that was said then and was helped "new user account" - well done.
But:
I can not do this every 3 months.
The problem: I can not open a Pages / Numbers / Keynote files anymore.
From iCloud / iCloud Drive it goes, locally stored open still.
I'll get the error: "File can not be opened."
Newly created files I can not save - no matter which hard disk - it will show "missing access rights"
Of course, I've already deleted preferences, reset NV-RAM and repaired permissions (access rights) - via terminal "reset password" also.
Anyone here knows this problem and knows a solution?
Thanks in advance.
configuration:
MacPro (2009)
2x2,93 GHz
24 GB RAM
SSD + HDD
OS 10.10.2

I have solved the problem.
It occurred in connection with my scripture library „Font Explorer X Pro“.

HT4942 pages document won't open on ipad or icloud

I have created a document in pages on my ipad.
All of a sudden after switching to another document and then trying to switch back, on my ipad which wasn't connected to the internet at the time, I could no longer open my document in Pages.
I message popped up saying document won't open. I tried making a copy of it and the copy had the same error message when I tried to open it. I tried emailling and exporting it in the ipad Pages app but it froze up when trying to do it and didn't work.
I logged onto icloud and I see the document there but it won't open. I get a message that says "Document Can't be downloaded, please try again"
Is there any way to recover this document? It is so frustrating because I can see what I wrote is still there in the thumbnail - but I just can't get the actual document.

susanjw wrote:
Having spent many hours on this, I do admit to some frustration and am wondering why it has to be so complicated.
It isn't complicated if you don't use it. Like Apple.
Peter

TS4213 Why can't iPhoto, Pages, Numbers, Keynote and iMovie access my iTunes Library files and Pages, Numbers, Keynote and iMovie access my iPhoto Library files now that I upgraded to '11?

Why can't iPhoto, Pages, Numbers, Keynote and iMovie access my iTunes Library files and Pages, Numbers, Keynote and iMovie access my iPhoto Library files now that I upgraded to '11?
Examples of what is going on:
1. In Pages, Numbers & Keynote, when I go to the media browser the Audio section reads "Open iTunes to populate this list" even after iTunes has been opened, .xml file has been replaced/repaired, etc AND Photo section reads "Open iPhoto to see photos from your iPhoto Library in this list" even after iPhoto Library has been replaced and new default library created.
2. In iMovie, similar thing ... when I go to add photos or music to a movie the iTunes files aren't present and the iPhoto photos are missing with similar messages as in #1.
3. In iPhoto, similar thing ... when I go to add music to a slideshow it says to "Open iTunes to populate this list".
It is shocking to me that Apple would let something as simple as a pathway link to associated library files get this messed up on an upgrade, but what's even more surprising is that with the number of people who seem to be having this particular issue (and I can tell from all the research that I've done for weeks online that there are a lot of them) that there doesn't seem to be a single clear answer to fixing it anywhere on these community support forums. Most of what I've seen is rehashed advice from outdated issues. What I need is a simple answer to how do we get these programs to look for the correct location of the photo and music files because I sure can't seem to find any logical place to do that through the programs' preferences files or the system preferences window?
Any help would be greatly appreciated.
P.S. Here's the details on the software/hardware:
MacBook Pro
Mac OS X
Version 10.7.5
2.4 GHz Intel Core 2 Duo
8 GB 1067 MHz DDR3
iTunes 11.0.4 (4)
iPhoto '11 9.4.3 (720.91)
iMovie '11 9.0.9 (1795)
Keynote '09 5.3 (1170)
Pages '09 4.3 (1048)
Numbers '09 2.3 (554)

I have the same problem on a new MacBook Pro. I have not been able to access the iTunes library from iPhoto since I got this computer. I looked in the Preferences file and deleted the com.apple.iApps.plist but there was no com.apple.iApps.lockfile so I just deleted the iAPPs.plist and rebooted the computer. Still no iTunes available in iPhoto.
All my music is in iTunes and plays. After reading the above I brought up Pages and I was able to access music and insert a track into a document.
Do you have any suggestions.

Pages, Numbers, Keynote issue with WebDAV

I am in need of your assistance as the new version of Keynote appears to be causing issues, and I am not sure where to go or what to do to report this.
Here is the situation.
We have a Sharepoint server running WebDAV services. Our students use WebDAV capable applications on their iPads such as Pages, Numbers, Keynote, WebDAV NAV +, etc. They create files using these apps on their iPads and then save them to their "WebDAV" folder on the SharePoint server. This is necessary so that students may access their files via the iPad in our LMS and turn in assignments via a digital dropbox. This has worked fine in the past until the update of Pages, Numbers, and Keynote. In the past these apps on the iPad have always placed a single file on the server to which the students could go in and retrieve the file or send it to a digital dropbox in our LMS through a WebDAV connection between the LMS and the SharePoint server.
With the update of these apps on the iPad to the newest version, Pages, Numbers, and Keynote now place a folder on the SharePoint server of which it contains the following items: folder titled "Data", folder titled "Metadata", icon titled index.zip, icon titled preview-micro.jpg, icon titled preview-web.jpg, icon titled preview.jpg.
The issue is that now with this being a folder, students are no longer able to retrieve the file nor are they able to go into the LMS and send the file to a digital dropbox as it is now a folder and not a packaged file.
This is a serious setback to us as it renders Pages, Numbers, and Keynote useless since they can not use their iPads to retrieve or submit their assignments to a dropbox in an LMS or bring it back to the apps on the iPad.
As I said earlier, this worked perfectly fine prior to the new version of Pages, Keynote, and Numbers.
I believe this to be a Pages, Numbers, Keynote issue as when I send the file from Keynote to the WebDAV folder as a PPT, everything works fine. Kind of hard to get the staff to use Keynote when all they see is the "PowerPoint" verson works with no issues. Also, this would be a poor work around for something that use to work in the past.
Anyone else experience this or have suggestions?
Thank you in advance.

I'm not sure if this is exactly what your original post is about but I saw the comments under it talking about
getting the same notification over and over again that dropbox files were updated, like it's in a loop and won't stop. I also am seeing the properties.plist, index.zip and preview-micro.jpg as the updated file names when I click on my little dropbox icon on the top of my desktop. I am on a Macbook Air OS X 10.9 (Maverick). I've been using dropbox for a while and this seems to have started after I upgraded to Maverick.
I wrote to Dropbox and here is the process they had me follow to correct this problem, and it worked perfectly, so I thought I'd share (**the only step that I didn't do is step 4 because I couldn't find the dropboxhelpertools folder in my library):
Thank you for contacting Dropbox Support!
There appears to be a problem with the Dropbox software currently installed on your computer. I'm going to have you do a full reinstall and resync to attempt to fix the problem.First, make sure you save and quit ALL programs that access files in the Dropbox folder.
Here are the steps:
1. Download the newest version:
- http://www.dropbox.com/install/
2. Stop the Dropbox desktop application (if needed)
- Click on the Dropbox icon.
- Choose Quit/Stop/Exit
3. Delete Dropbox meta-data folder:
- To delete this folder open a Terminal (Located at /Applications/Utilities/Terminal for Mac OS)
- Copy and paste the following lines into the Terminal and press RETURN:
mv ~/.dropbox ~/.Trash/dropbox.old
- This will move the folder to the Trash and make it visible.
4. Delete the Dropbox Contextual Menu Item Plugin
- Open the Finder and select Go to folder... from the Go menu (or press Shift-Command-G)
- A dialog box should appear. Now copy and paste the following line into the box and press the return key:
/Library/
- Finally drag the DropboxHelperTools folder to the Trash and enter your Administrator password if prompted to complete this action.
5. Reinstall the Dropbox desktop application
- Open the Dropbox .dmg file and double click the Dropbox icon.
- Dropbox should appear in your menu bar.
- Relink your account.

Latest Keynote update won't open file. Says I need Keynote update! Why?

I'm working on an urgent Keynote presentation for work (yes, on Sat night!) from my boss's MacBook at home ... or, rather, I'm trying to. Keynote just won't open the Keynote file I created yesterday on a different MacBook (reading from USB key). It says I need the newer version of Keynote in order to open this file. I checked ... the version installed was the latest version, but just for good measure, I've just re-installed the update from the Apple site (with boss's permission, lol). No joy ... still returning the same error message. Insists the file version is newer than the version of Keynote I'm running.
Help, anyone?

You are alternating between the two versions of Pages:
Pages 5 and Pages '09.
Pages '09 can not open Pages 5, and Pages 5 alters/damages Pages '09 files.
Pages 5 is in your Applications folder.
Pages '09 is in your Applications/iWork folder.
Peter

Word documents won't open in Lion

I installed Lion and now my Word documents won't open. I tried to open them with Pages but that didn't work either. Any suggestions?

If you upgrade word the documents switch from .doc to .docx

Should Pages and Keynote documents sync in the background?

I am using iCloud to sync Pages and Keynote documents between my iPhone and iPad. The documents sync fine when the apps are open but I was wondering if these changes are supposed to be pushed when the apps are closed. This way, when I disconnect say on the subway, the files are there and up to date. I can't seem to find an answer. If i recall documents used to push when the apps were closed but now they don't. Any advice on how I can remedy? Photo stream and Reminders are syncing in the background.

How can you be sure that reminders and calendars sync in the background, events/reminders will take up perhaps just a few kB and can transfer in fractions of a second after opening the calendar, documents may well be several MB or more and are more obvious if you are looking when you open an app.

Error installing pages numbers keynotes. Always end up with "An error occurred"

error installing pages numbers keynotes. Always end up with "An error occurred".
App store

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ install.log
from the hierarchical list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

Trouble loading Pages, Numbers, Keynote, and Garage Band onto my new iPad Air

I received my iPad Air on Tuesday. Since then, I have been trying to load all the apps I had on my original iPad. So far, everything loaded quickly and successfully, except for my Pages, Numbers, Keynote, and Garage Band (which will be new to me). Over 36 hours of trying to get these much-used apps loaded, I am at a loss of what to do. I have tried rebooting the iPad, refreshing the load by touching the icon, deleting the app and trying to reload. Nothing is working. I appreciate any insight into getting my apps loaded.

Try this:
Go here to verify your device registration (you'll need to login using your Apple ID credentials):
https://supportprofile.apple.com/
You can view your registered device(s) here and if there are any you've missed registering, you can do that as well. You can also register new devices here. Afterwards, visit the App Store and your free apps should be available to you.
*IF* this does not work, continue as follows:
Log out of the iTunes Store on your device:
Settings>iTunes & App Store...tap your Apple ID, then select "Sign Out"
Reset your device:
Device Reset (won't affect settings/data/music/apps/etc)
1. Press and hold (& continue to hold) BOTH the Sleep/Wake button & the Home button.
2. Continue to hold BOTH (ignoring any other messages that may show) until you see the Apple logo on the screen.
3. Release BOTH buttons when you see the Apple logo and allow the device to boot normally.
After the device has restarted, sign back in to the App Store as above. Try to download the apps again from the App Store.

Best Pages/Numbers/Keynote PDF App?

I need a good app for an iPad that uses v7 for Pages, Numbers, Keynote and PDF files. I just copy from MBP and use to view the files not to do large amounts of editing. What is your recommendation?
I was using DocsToGo but it does not read Numbers in v7.
All comments are welcome.

Have a look at the following (in my order of preference)
http://itunes.apple.com/sg/app/quickoffice-pro-hd-edit-office/id376212724?mt=8&l s=1
http://itunes.apple.com/sg/app/documents-to-go-premium-office/id317107309?mt=8&l s=1
http://itunes.apple.com/sg/app/office2-hd/id364361728?mt=8&ls=1

On my mac when i click on pages, a new document doesn't open instantly but a window with my files open and then have to click on the left bottom new document in order to open one. How can i have directly a new document when i click on pages icon

On my mac when i click on pages, a new document doesn't open instantly but a window with my files open and then have to click on the left bottom < new document> in order to open one. How can i have directly a new document when i click on pages icon

How to open an existing Pages document?
Click Pages icon in the Dock to launch Pages.
When Pages is open, click File menu in the Pages menu bar.
Select “Open”.
When the select document dialog box opens up, highlight/select the document and click “Open”
at the bottom right corner of the dialog box.
s
https://support.apple.com/kb/PH15304?locale=en_US

Pages, Numbers & Keynote documents won't open

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