Pages on Adobe Web Site Do Not Load

Question

This might be more properly an OS X issue, since Firefox behavior is the similar.
Certain pages at the Adobe web site simply don't load on my browser. Plug-ins are enabled in preferences, and I turned off pop-up blocker just to see if that made a difference, it didn't work.
There are some pages that never load - the Creative Suite and InDesign product pages
http://www.adobe.com/products/creativesuite/
for example. (Note: on Firefox the page above would not load, but his page:
http://www.adobe.com/products/indesign/whatisindesign/
seemed to work fine).
Sometimes (on Safari just now), even the main product page
http://www.adobe.com/products/
would not load (when it had been loading).
This is since the 5.0.4 and 10.6.7. updates (I don't visit the Adobe sites regularly but was contemplating a purchase of Creative Suite).
Anybody else having these issues?

Answer 1

Hi,
From your Safari menu bar click Safari / Preferences then select the Security tab. Click: Show Cookies.
Delete all Adobe related cookies.
Restart Safari and try the Adobe site.
If you still have problems, from the menu bar again click Safari / Reset Safari. Select the top 7 buttons, click Reset.
Restart Safari. Try again. If you still have problems, follow the instructions at this link to uninstall then reinstall the Flash plugin.
http://kb2.adobe.com/cps/865/cpsid_86551.html#ostype=m,prob1=fnctn,prob2=game,
Then repair permissions.
Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. *When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac*. If you see a long list of "messages" in the permissions window, it's ok. As long as you see, "Permissions Repair Complete" when it's finished... you're done.
If you see any warnings re: SUID messages, they can be safely ignored, information here: http://support.apple.com/kb/TS1448?viewlocale=en_US

Carolyn
Message was edited by: Carolyn