Pages won't let me open documents
I didn't download the latest version of Pages when it was released, about four days ago. So I try to open a Pages document - any document - and can't. I'm told I have to update the software. But when I try to do this either from the App store or via the software update facility on the desktop, I get a message saying it's not available. I hate the new Pages. '09 worked fine but if I go back to it - it still seems to be in the applications on my MacBook - will I be able to open documents created with the newer software?
Hi Townmouse -
I just had a very similar experience on a brand new mac after setting it up yesterday, hooking it up to everything including icloud and updating all the software including pages to 5.1 I could not open any doc on the new Mac.
On the other machines everything was peachy. Looking through forums I witnessed Peter's crusade against pages 5 - no offense, Peter - but I believe this time icloud is to be blamed.
Here is what helped me:
1. Go to System Preferences -> icloud and scroll down until you see "Documents & Data"
2. un-tick "Documents & Data"
3. Close Pages if you had it open and re-open it.
4. Open Pages (again) and close it again
5. Go back to the icloud preference pane and tick the box in front of "Documents & Data" again
6. Click on "Options" behind "Documents & Data" and make sure that the box in front of "pages" is ticked as well
7. Close System Preferences
8. Open Pages and everything should be back to normal
Hope this helps, qlick
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Hey mate, do you already have iCloud enabled? If not, then do as RickHanson-Sacto mentioned about and see how you go,
If iCloud was already enabled, then you've possibly run into the same issue I just had. I opened up Pages & Numbers on my iPad, and all the icons were black. Clicking on any of them gave me the 'Document can't be opened' message. If I signed into iCloud.com, I wasn't able to download the documents either.
After a lot of messing around, it seems like it was something to do with file conflicts, and maybe they caused problems when I updated to iOS 5.1 or the new Pages/Numbers App updates? I don't know, but somewhere along the line, the file conflicts were blocking all documents from being accessed.
The way I fixed it was to fire up Pages & Numbers on my iPhone. It showed me my documents, but when I clicked on them, they told me there were conflicts in the files, and presented me with two options, one a black icon, the other a normal document icon. I clicked on the normal one, and the document seemed to open and load. Additionally, with Numbers at least, the files all updated on the iPad too, and all the documents could now be downloaded via iCloud.com. I had an issue with Pages on the iPad, in that it wasn't updating the documents as I was fixing them on the iPhone, so I simply uninstalled Pages on the iPad, and then re-installed. Once iCloud was enabled, all the documents loaded up properly.
I really can't say if this is the same issue you are experiencing, but I figured I'd mention it.. just in case!!
And another tip.. until iCloud gets fixed-up good 'n proper, for your own piece of mind, whenever you edit a document in Pages/Numbers/Keynote, just before you finish-up, hit the 'wrench' icon, choose the 'Share and Print' option, and then click 'Save to iTunes'. Choose the first file type, and it'll save a copy in a different location on your iPad. That way, if a file gets corrupted by Pages or deleted/corrupted by iCloud, you can simply click the + button on the Documents page, and select 'Copy from iTunes'. This will show you all the documents you saved. They also show up in iTunes should you want to pull them off the iPad quickly.
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5. I really want to delete those documents, so I make a new transfer.
As to the App Store. I can't see updates in the lower right. If I open the App Store from my dock, I see Updates on top, and that's where it says I can't install Pages unless I upgrade to Maverick.
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Hello~
I've been working on a document (on pages 08) for a while... and a couple months ago, i tried to open it, and a window popped up that said "the document '________________' could not be opened"
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Thanks...Try to open the doc from an alternate user account and let us know what you got.
Check also the version num of the running Pages application.
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Any suggestions??morganrocks086 wrote:
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This could be a complicated problem to solve, as there are several possible causes for it.
Back up all data, then take each of the following steps that you haven't already taken. Stop when the problem is resolved.
Step 1
From the menu bar, select
▹ System Preferences... ▹ Date & Time
Select the Time Zone tab in the preference pane that opens and check that the time zone matches your location. Then select the Date & Time tab. Check that the data and time shown (including the year) are correct, and correct them if not.
Check the box marked
Set date and time automatically
if it's not already checked, and select one of the Apple time servers from the menu next to it.
Step 2
Start up in safe mode and log in to the account with the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
If the problem is not reproducible in safe mode, then it's caused by third-party "anti-virus" or "security" software. If you know what that software is, remove it as directed by the developer after backing up all data. If you don't know what it is, ask for instructions.
Step 3
Triple-click anywhere in the line below on this page to select it:
/System/Library/Keychains/SystemCACertificates.keychain
Right-click or control-click the highlighted line and select
Services ▹ Show Info
from the contextual menu.* An Info dialog should open. The dialog should show "You can only read" in the Sharing & Permissions section.
Repeat with this line:
/System/Library/Keychains/SystemRootCertificates.keychain
If instead of the Info dialog, you get a message that either file can't be found, reinstall OS X.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. Open a TextEdit window and paste into it by pressing command-V. Select the line you just pasted and continue as above.
Step 4
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the upper left corner of the window, you should see a list headed Keychains. If not, click the button in the lower left corner that looks like a triangle inside a square.
In the Keychains list, there should be items named System and System Roots. If not, select
File ▹ Add Keychain
from the menu bar and add the following items:
/Library/Keychains/System.keychain
/System/Library/Keychains/SystemRootCertificates.keychain
Open the View menu in the menu bar. If one of the items in the menu is
Show Expired Certificates
select it. Otherwise it will show
Hide Expired Certificates
which is what you want.
From the Category list in the lower left corner of the window, select Certificates. Look carefully at the list of certificates in the right side of the window. If any of them has a blue-and-white plus sign or a red "X" in the icon, double-click it. An inspection window will open. Click the disclosure triangle labeled Trust to disclose the trust settings for the certificate. From the menu labeled
Secure Sockets Layer (SSL)
select
no value specified
Close the inspection window. You'll be prompted for your administrator password to update the settings.
Now open the same inspection window again, and select
When using this certificate: Use System Defaults
Save the change in the same way as before.
Revert all the certificates with non-default trust settings. Never again change any of those settings.
Step 5
Select My Certificates from the Category list. From the list of certificates shown, delete any that are marked with a red X as expired or invalid.
Export all remaining certificates, delete them from the keychain, and reimport. For instructions, select
Help ▹ Keychain Access Help
from the menu bar and search for the term "export" in the help window. Export each certificate as an individual file; don't combine them into one big file.
Step 6
From the menu bar, select
Keychain Access ▹ Preferences... ▹ Certificates
There are three menus in the window. Change the selection in the top two to Best attempt, and in the bottom one to CRL.
Step 7
Triple-click anywhere in the line of text below on this page to select it:
/var/db/crls
Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "crls" should open. Move all the files in that folder to the Trash. You’ll be prompted for your administrator login password.
Restart the computer, empty the Trash, and test.
Step 8
Triple-click anywhere in the line below on this page to select it:
open -e /etc/hosts
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in the same way you launched Keychain Access.
Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting. A TextEdit window should open. At the top of the window, you should see this:
# Host Database
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhost
If that's not what you see, post the contents of the window. -
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Jolly A. RuppI also have Jolly's problem. I found the iMovie 9.0.9 folder and tried to launch the older version of iMove. It would not launch. I removed all of the iMovie preferences from the Preferences folder, removed iMove 10 from the applications folder, and restarted my Mac. iMove 9.0.9 still won't launch and I can't access my videos created with the older version of iMovie. Is there a way to uninstall iMovie 10 and reinstall iMovie 9.0.9?
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