Paid $60 - for a phone number rather than a subscr...

Hi, first a quick rant: I'm an EXTREMELY frustrated new user. I have spent the last hour trying to figure out what I just purchased and what I can do to get an explaination, but whoever created this website did so without a new user in mind.
Quickly: I need help trying to determine what I just purchased and what to do from here.
As Quickly as I can explain what's going on: My friend in Croatia told me he spent $60 for unlimited calling. He can apparently call anywhere to phones - as we made several calls to landlines in both the states and england from his computer. We've since left his place.
As I'm traveling to many countries, I figured this was a great idea, I'll pay up front instead of purchasing credits.
I whipped out my credit card and paid $60 after chosing a number. After about an hour, the transaction cleared on my account with a renewal in 12 months. I went to make a call and it said I didn't have enough credit. After trying to figure out what happened all I can determine is that I might have paid for the use of a phone number for 12 months and not a subscription.
Now of course after trying for several hours trying to find out how to contact Microsoft or Skype - or Whatever help center - for the past hour and finding they deflect all help to their help pages that comes nowhere NEAR helping me or explaining what has happened - and if I made a mistake how to correct it. I apparently need to spend more money for a premium account to get actual advice or any kind of resolution.
Any company that takes money and expects a new user just to GET it, without providing some human interaction is a horrid company.
So I paid for something I didn't want and can't use. I THINK. But I can't request a refund or help because I haven't paid for a premium account.
Can anyone shed some light on this? Thanks so much; I realize you're probably just a user of the service like myself.

I am having the same issue... Except I'm not a new user.
I've had a subscription for many years and this month I lapsed because of a new credit card number. After a few days I went in to resubscribe and everything went smoothly... or so I thought.
I paid $60 bucks for a 12 month subcription and everything seemed to go through... I got charged and I got a confirmation e-mail. Now, here's the rub. Whenever I make a call a message pops up that says "Your call is about to end. You are low on credits." WHAT?!?
I just paid $60 bucks! So, having never had a problem before I procceded to the website to look at my account and possibly send an e-mail to someone that could help me. No dice.
This website needs to provide some sort of support for their users... In fact this is the only post I could find on this subject and, unfortunately, it didn't help me at all. It just showed me that at least one other person has had this problem. When replying to this post a small box opened up, talking about how to fix payment problems. When I followed those links, it lead me to a page that basically said "If your subscription isn't working, it's your fault." WTF! Seriously?!?!
How do we fix this issue? 

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