Paid $90 but only $30 shows as credit

Hello ... wondering if anyone else has the same issue and how I can get this resolved.
In 2014 purchased a number for business and paid $30 for the year.
In Feb 2015 renewed this with $30 .
In Mar 2015 number stopped working. Asked me to pay $30 more. Because it is a business, I paid.
Same day Skype asked me to buy more credit to be able to make calls. So I did.
Now account only shows a balance of $30.
Put in a ticket. But they were unable to help.
Chatted with 3 different people today (4/8/2015). All said - "recurred phone number of $6)". When asked where they got that from  ... their systems suddenly, and mysteriously, started a maintenenace program and they disconnected.
So the question is whre did the $60 go? If I say that phone no. cost is $30 ... where did the $30 vanish? What IS the cost of the phone number for the year?
Anyone?

atsacorpadmin wrote:
1. Now account only shows a balance of $30.
2. Put in a ticket. But they were unable to help. Chatted with 3 different people today (4/8/2015). All said - "recurred phone number of $6)".
3. So the question is whre did the $60 go? If I say that phone no. cost is $30 ... where did the $30 vanish?
4. What IS the cost of the phone number for the year?
Hello and welcome to the Skype Community.
1. Your account is currently showing a zero balance. Do you have another account?
2. $6.00 is the recurring monthly cost of a Skype Number which has been purchased on a quarterly contract and without a Call Subscription to enable a discount to be applied. [quarterly cost - $18.00].
3. We'll check and advise.
4. http://community.skype.com/t5/Skype-Number/Skype-Number-Prices/m-p/3148940#M13897
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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